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The purposes of this paper are (1) to explore the overall development of AI technologies and applications that have been demonstrated to be fundamentally important in the healthcare industry, and their related commercialized products and (2) to identify technologies with promise as the basis of useful applications and profitable products in the AI-healthcare domain.

This study adopts a technology-driven technology roadmap approach, combined with natural language processing (NLP)-based patents analysis, to identify promising and potentially profitable existing AI technologies and products in the domain of AI healthcare.

Robotics technology exhibits huge potential in surgical and diagnostics applications. Intuitive Surgical Inc., manufacturer of the Da Vinci robotic system and Ion robotic lung-biopsy system, dominates the robotics-assisted surgical and diagnostic fields. Diagnostics and medical imaging are particularly active fields for the application of AI, not only for analysis of CT and MRI scans, but also for image archiving and communications.

This study is a pioneering attempt to clarify the interrelationships of particular promising technologies for application and related products in the AI-healthcare domain. Its findings provide critical information about the patent activities of key incumbent actors, and thus offer important insights into recent and current technological and product developments in the emergent AI-healthcare sector.

The paper aims to explore and examine the factors that influence the post-consumption behavioral intentions of education consumers with the help of online reviews from a Massive Open Online Course (MOOC) platform in the knowledge payment context.

The paper adopted a novel mixed-method approach based on natural language processing (NLP) techniques. Variables were identified using topic modeling drawing upon 14,585 online reviews from a global commercial MOOC platform (Udemy.com). The relationships among identified factors, such as perceived quality dimensions, consumption emotions, and intention to recommend, were then tested from a cognition-affect-behavior (CAB) perspective using partial least squares structural equation modeling (PLS-SEM).

Results indicate that course content quality, instructor quality, and platform quality are strong predictors of consumers' emotions and intention to recommend. Interestingly, course content quality displays a positive effect on invoking negative emotions in the MOOC context. Additionally, positive emotions mediate the relationships between three perceived qualities and the intention to recommend.

Limited research has been conducted regarding MOOC consumers' post-consumption intentions in the knowledge payment context. Findings of this study address the limited literature on MOOC qualities and consumer post-consumption behaviors, which contribute to a comprehensive understanding of MOOC learners' experiences at a meso-level for future paid-MOOC creators.

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2021-0482/

The purpose of this paper is to study sarcasm in online text – specifically on twitter – to better understand customer opinions about social issues, products, services, etc. This can be immensely helpful in reducing incorrect classification of consumer sentiment toward issues, products and services.

In this study, 5,000 tweets were downloaded and analyzed. Relevant features were extracted and supervised learning algorithms were applied to identify the best differentiating features between a sarcastic and non-sarcastic sentence.

The results using two different classification algorithms, namely, Naïve Bayes and maximum entropy show that function words and content words together are most effective in identifying sarcasm in tweets. The most differentiating features between a sarcastic and a non-sarcastic tweet were identified.

Understanding the use of sarcasm in tweets let companies do better sentiment analysis and product recommendations for users. This could help businesses attract new customers and retain the old ones resulting in better customer management.

This paper uses novel features to identify sarcasm in online text which is one of the most challenging problems in natural language processing. To the authors’ knowledge, this is the first study on sarcasm detection from a customer management perspective.

The purpose of this study is to provide a systematic literature review on taxonomy alignment methods in information science to explore the common research pipeline and characteristics.

The authors implement a five-step systematic literature review process relating to taxonomy alignment. They take on a knowledge organization system (KOS) perspective, and specifically examining the level of KOS on “taxonomies.”

They synthesize the matching dimensions of 28 taxonomy alignment studies in terms of the taxonomy input, approach and output. In the input dimension, they develop three characteristics: tree shapes, variable names and symmetry; for approach: methodology, unit of matching, comparison type and relation type; for output: the number of merged solutions and whether original taxonomies are preserved in the solutions.

The main research implications of this study are threefold: (1) to enhance the understanding of the characteristics of a taxonomy alignment work; (2) to provide a novel categorization of taxonomy alignment approaches into natural language processing approach, logic-based approach and heuristic-based approach; (3) to provide a methodological guideline on the must-include characteristics for future taxonomy alignment research.

There is no existing comprehensive review on the alignment of “taxonomies”. Further, no other mapping survey research has discussed the comparison from a KOS perspective. Using a KOS lens is critical in understanding the broader picture of what other similar systems of organizations are, and enables us to define taxonomies more precisely.

The widespread acceptance of various social platforms has increased the number of users posting about various services based on their experiences about the services. Finding out the intended ratings of social media (SM) posts is important for both organizations and prospective users since these posts can help in capturing the user’s perspectives. However, unlike merchant websites, the SM posts related to the service-experience cannot be rated unless explicitly mentioned in the comments. Additionally, predicting ratings can also help to build a database using recent comments for testing recommender algorithms in various scenarios.

In this study, the authors have predicted the ratings of SM posts using linear (Naïve Bayes, max-entropy) and non-linear (k-nearest neighbor, k-NN) classifiers utilizing combinations of different features, sentiment scores and emotion scores.

Overall, the results of this study reveal that the non-linear classifier (k-NN classifier) performed better than the linear classifiers (Naïve Bayes, Max-entropy classifier). Results also show an improvement of performance where the classifier was combined with sentiment and emotion scores. Introduction of the feature “factors of importance” or “the latent factors” also show an improvement of the classifier performance.

This study provides a new avenue of predicting ratings of SM feeds by the use of machine learning algorithms along with a combination of different features like emotional aspects and latent factors.

The purpose of this paper is to explore to which extent the quality of social media short text without extensions can be investigated and what are the predictors, if any, of such short text that lead to trust its content.

The paper applies a trust model to classify data collections based on metadata into four classes: Very Trusted, Trusted, Untrusted and Very Untrusted. These data are collected from the online communities, Genius and Stack Overflow. In order to evaluate short texts in terms of its trust levels, the authors have conducted two investigations: (1) A natural language processing (NLP) approach to extract relevant features (i.e. Part-of-Speech and various readability indexes). The authors report relatively good performance of the NLP study. (2) A machine learning technique in more precise, a random forest (RF) classifierusing bag-of-words model (BoW).

The investigation of the RF classifier using BoW shows promising intermediate results (on average 62% accuracy of both online communities) in short-text quality identification that leads to trust.

As social media becomes an increasingly new and attractive source of information, which is mostly provided in the form of short texts, businesses (e.g. in search engines for smart data) can filter content without having to apply complex approaches and continue to deal with information that is considered more trustworthy.

Short-text classifications with regard to a criterion (e.g. quality, readability) are usually extended by an external source or its metadata. This enhancement either changes the original text if it is an additional text from an external source, or it requires text metadata that is not always available. To this end, the originality of this study faces the challenge of investigating the quality of short text (i.e. social media text) without having to extend or modify it using external sources. This modification alters the text and distorts the results of the investigation.

Many opinion-mining systems and tools have been developed to provide users with the attitudes of people toward entities and their attributes or the overall polarities of documents. In addition, side effects are one of the critical measures used to evaluate a patient’s opinion for a particular drug. However, side effect recognition is a challenging task, since side effects coincide with disease symptoms lexically and syntactically. The purpose of this paper is to extract drug side effects from drug reviews as an integral implicit-opinion words.

This paper proposes a detection algorithm to a medical-opinion-mining system using rule-based and support vector machines (SVM) algorithms. A corpus from 225 drug reviews was manually annotated by a medical expert for training and testing.

The results show that SVM significantly outperforms a rule-based algorithm. However, the results of both algorithms are encouraging and a good foundation for future research. Obviating the limitations and exploiting combined approaches would improve the results.

An automatic extraction for adverse drug effects information from online text can help regulatory authorities in rapid information screening and extraction instead of manual inspection and contributes to the acceleration of medical decision support and safety alert generation.

The results of this study can help database curators in compiling adverse drug effects databases and researchers to digest the huge amount of textual online information which is growing rapidly.

This chapter argues that the primary reason for the underdeveloped state of microfoundations research in language and communications studies is methodological. It asserts that the long-standing methodological division between micro and macro analyses (traditionally small-scale and large-scale, respectively) has led to their continued theoretical separation. The paper draws from Giddens’ theory of structuration and newly developed computational methods to outline an alternative, mixed-methods framework for discourse analysis that the author calls Recursive Analysis (RA). The author demonstrates the application of the RA framework through a case study of the electric vehicle industry that aligns small-scale and large-scale textual analysis to generate theoretical insights.

Whether automatically generated summaries of health social media can assist users in appropriately managing their diseases and ensuring better communication with health professionals becomes an important issue. This paper aims to develop a novel deep learning-based summarization approach for obtaining the most informative summaries from online patient reviews accurately and effectively.

This paper proposes a framework to generate summaries that integrates a domain-specific pre-trained embedding model and a deep neural extractive summary approach by considering content features, text sentiment, review influence and readability features. Representative health-related summaries were identified, and user judgements were analysed.

Experimental results on the three real-world health forum data sets indicate that awarding sentences without incorporating all the adopted features leads to declining summarization performance. The proposed summarizer significantly outperformed the comparison baseline. User judgement through the questionnaire provides realistic and concrete evidence of crucial features that remarkably influence patient forum review summaries.

This study contributes to health analytics and management literature by exploring users’ expressions and opinions through the health deep learning summarization model. The research also developed an innovative mindset to design summarization weighting methods from user-created content on health topics.