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Article
Publication date: 13 February 2017

Kamla Ali Al-Busaidi and Lorne Olfman

Inter-organizational knowledge sharing systems (IOKSS) are crucial for scientific, social and economic development especially in knowledge-intensive sectors. Knowledge

Abstract

Purpose

Inter-organizational knowledge sharing systems (IOKSS) are crucial for scientific, social and economic development especially in knowledge-intensive sectors. Knowledge sharing processes and systems will not only be challenged by individual and organizational factors but also by social, technical and political inter-organizational factors. This paper aims to investigate the impact of knowledge worker, peer, IOKSS, organization and sector factors on knowledge workers’ intention to share knowledge through IOKSS. Knowledge workers are the key stakeholders that enable the survival of IOKSS.

Design/methodology/approach

Data were collected, through a questionnaire, from knowledge workers in the education and the health sectors.

Findings

This study found that the human factors (related to knowledge workers and their peers) have significant direct impact on intention to share knowledge through IOKSS. Other factors, such as IOKSS system, organization and sector factors showed indirect impacts on knowledge workers’ intention to share knowledge through IOKSS. Such investigation can be very valuable for developing countries as technological innovations such as IOKSS can be crucial for training and building human resources, and national knowledge management.

Originality/value

Little is empirically known about the enablers of sharing knowledge in systems that connect organizations in horizontal linkage in a specific sector or industry. The study also adds value to under investigated region.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 47 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

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Book part
Publication date: 6 February 2015

Jack Andersen

This chapter offers a re-description of knowledge organization in light of genre and activity theory. Knowledge organization needs a new description in order to account…

Abstract

Purpose

This chapter offers a re-description of knowledge organization in light of genre and activity theory. Knowledge organization needs a new description in order to account for those activities and practices constituting and causing concrete knowledge organization activity. Genre and activity theory is put forward as a framework for situating such a re-description.

Findings

By means of genre and activity theory, the chapters argues that understanding the genre and activity systems, in which every form of knowledge organization is embedded, makes us capable of seeing how knowledge organization, as a genre, both can be a tool and an object in genred human activities.

Originality/value

In contrast to much research into knowledge organization, this chapter does not emphasize techniques, standards, or rules to be the sole object of study. Instead, an emphasis is put on the genre and activity systems informing and shaping concrete forms of knowledge organization activity. With this, we are able to understand how knowledge organization activity also contributes to construct genre and activity systems and not only aid them.

Details

Genre Theory in Information Studies
Type: Book
ISBN: 978-1-78441-255-5

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Article
Publication date: 19 June 2007

Chyan Yang and Hsueh‐Chuan Yen

To provide the knowledge structure for an effective knowledge‐based organization which integrates knowledge into organizational goals.

Abstract

Purpose

To provide the knowledge structure for an effective knowledge‐based organization which integrates knowledge into organizational goals.

Design/methodology/approach

The structure, function, and process of a viable organization were discussed which provided a basis to construct a knowledge management (KM) framework and demonstrate knowledge structure in a knowledge‐based organization. Based on systems view and viable systems model (VSM), a range of recently published KM practices were reviewed to position various knowledge content.

Findings

This study proposed a viable systems framework for organizational KM based on the VSM of Beer. Using the viable systems framework, organizational knowledge can be classified into four categories. Knowledge content was articulated based on the systems view. Thus, knowledge structure of various management hierarchies can be captured.

Originality/value

The result contributes to the practice of knowledge executive by supporting the diagnosis and design of an effective knowledge‐based organization. The framework also provides a basis for future empirical studies on the relationships between KM strategies and organizational effectiveness. A specific KM strategy exists that can maximize the effectiveness of each of the four types of knowledge.

Details

Kybernetes, vol. 36 no. 5/6
Type: Research Article
ISSN: 0368-492X

Keywords

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Article
Publication date: 1 October 2002

Clare Beghtol

New technologies have made the increased globalization of information resources and services possible. In this situation, it is ethically and intellectually beneficial to…

Abstract

New technologies have made the increased globalization of information resources and services possible. In this situation, it is ethically and intellectually beneficial to protect cultural and information diversity. This paper analyzes the problems of creating ethically based globally accessible and culturally acceptable knowledge representation and organization systems, and foundation principles for the ethical treatment of different cultures are established on the basis of the United Nations Universal Declaration of Human Rights (UDHR). The concept of “cultural hospitality”, which can act as a theoretical framework for the ethical warrant of knowledge representation and organization systems, is described. This broad discussion is grounded with an extended example of one cultural universal, the concept of time and its expression in calendars. Methods of achieving cultural and user hospitality in information systems are discussed for their potential for creating ethically based systems. It is concluded that cultural hospitality is a promising concept for assessing the ethical foundations of new knowledge representation and organization systems and for planning revisions to existing systems.

Details

Journal of Documentation, vol. 58 no. 5
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 6 May 2014

Livio Cricelli, Michele Grimaldi and Musadaq Hanandi

The purpose of this paper is to propose a framework to support decision-makers in selecting information systems (ISs) and knowledge management systems (KMSs), by taking…

Abstract

Purpose

The purpose of this paper is to propose a framework to support decision-makers in selecting information systems (ISs) and knowledge management systems (KMSs), by taking into consideration factors and perspectives which influence the choice.

Design/methodology/approach

The framework has been built on a hierarchical structure, where selection criteria and sub-criteria are defined and compared, and where alternatives are established and evaluated according to the software market trends. The application of the framework to an empirical study in two leading organizations in Jordan is provided as a validation of the proposed framework.

Findings

The paper presents and applies a methodological framework, based on the analytic hierarchy process approach, to support decision-makers in the choice and in the implementation of an IS.

Research limitations/implications

Future research could address the implementation of the framework within a selected industry. Successively, the framework could be utilized to make a comparison among the selected KMSs of more organizations.

Originality/value

The framework is innovative in so far it can be practicably implemented in every business context, as criteria and sub-criteria cover most of the needs of any organization. It can therefore be considered as a holistic approach for supporting decision-makers in the selection process of an IS.

Details

VINE: The journal of information and knowledge management systems, vol. 44 no. 2
Type: Research Article
ISSN: 0305-5728

Keywords

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Article
Publication date: 30 November 2020

Mohammad Hossein Jarrahi, Rebecca Reynolds and Ali Eshraghi

Personal knowledge management (KM) lends new emphasis to ways through which individual knowledge workers engage with knowledge in organizational contexts. This paper aims…

Abstract

Purpose

Personal knowledge management (KM) lends new emphasis to ways through which individual knowledge workers engage with knowledge in organizational contexts. This paper aims to go beyond an organizational approach to KM to examine key personal KM and knowledge building (KB) practices among adult professionals.

Design/methodology/approach

This paper presents a summary of the findings from interviews with 58 consultants from 17 managing consulting firms. Participants were selected based on their knowledge-intensive roles and their willingness to share information about their knowledge practices. Data analysis was inductive and revealed multiple personal KM activities common among research participants, and the way these are supported by informal ties and various technologies.

Findings

This work highlights ways in which “shadow information technology” undergirds personal knowledge infrastructures and supports KM and KB practices in the context of management consulting firms. The results uncover how personal knowledge infrastructures emerge from personal KM and KB practices, and the role of informal social networks as well as social media in supporting personal KM and KB.

Research limitations/implications

This study contributes an overall conceptual model of factors that help knowledge workers build a personal knowledge infrastructure. By affording an understanding of socially embedded personal KM activities, this work helps organizations create a balance between KM strategies at the organizational level and personal knowledge goals of individual workers.

Originality/value

Much of the previous research on KM adopts organizational approaches to KM, accentuating how organizations can effectively capture, organize and distribute organizational knowledge (primarily through KM systems).

Details

Information and Learning Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-5348

Keywords

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Article
Publication date: 19 April 2011

Jamal A. Nazari, Irene M. Herremans, Robert G. Isaac, Armond Manassian and Theresa J.B. Kline

This study aims to empirically investigate the role of organizational culture and climate in supporting intellectual capital (IC) management systems. Specifically, it…

Abstract

Purpose

This study aims to empirically investigate the role of organizational culture and climate in supporting intellectual capital (IC) management systems. Specifically, it seeks to investigate the relationship between organizational characteristics (culture and climate) and IC management systems in the Middle East (Iran and Lebanon) and Canada.

Design/methodology/approach

Data were gathered via a survey instrument and statistical analysis was used to test for significance between dependent and independent variables. Then a two‐stage hierarchical multiple regression was used to test for the nature and effects of country of origin as a moderating variable.

Findings

The findings suggest that both culture and climate play significant roles in developing management systems for IC. In addition, for country, when organizational climate improves, Middle Eastern respondents perceived an even greater improvement in IC management systems compared to their Canadian counterparts.

Originality/value

There is limited research that has been undertaken to compare developed and developing countries with regard to the influence of organizational characteristics on IC management systems. This research is timely given the recent publication of the Arab Human Development Report and the Arab Knowledge Report. This study provides insight into the ability of organizations in the Middle East to develop a knowledge base and reduce the knowledge gap between the Arab world and countries currently classified as knowledge intensive.

Details

Journal of Intellectual Capital, vol. 12 no. 2
Type: Research Article
ISSN: 1469-1930

Keywords

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Article
Publication date: 12 May 2020

Wayne Buente, Chad Kālepa Baybayan, Lala Hajibayova, Mallory McCorkhill and Roman Panchyshyn

The purpose of this paper is to provide a critical analysis from an ethical perspective of how the concept of indigenous wayfinding and voyaging is mapped in knowledge

Abstract

Purpose

The purpose of this paper is to provide a critical analysis from an ethical perspective of how the concept of indigenous wayfinding and voyaging is mapped in knowledge representation, organization and discovery systems.

Design/methodology/approach

In this study, the Dewey Decimal Classification, the Library of Congress Subject Headings, the Library of Congress Classifications systems and the Web of Science citation database were methodically examined to determine how these systems represent and facilitate the discovery of indigenous knowledge of wayfinding and voyaging.

Findings

The analysis revealed that there was no dedicated representation of the indigenous practices of wayfinding and voyaging in the major knowledge representation, organization and discovery systems. By scattering indigenous practice across various, often very broad and unrelated classes, coherence in the record is disrupted, resulting in misrepresentation of these indigenous concepts.

Originality/value

This study contributes to a relatively limited research literature on representation and organization of indigenous knowledge of wayfinding and voyaging. This study calls to foster a better understanding and appreciation for the rich knowledge that indigenous cultures provide for an enlightened society.

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Article
Publication date: 14 May 2009

Jessica Li, Gary Brake, Angeline Champion, Tony Fuller, Sandy Gabel and Lori Hatcher‐Busch

The purpose of this paper is to examine how knowledge management systems have been used by the studied organizations to improve knowledge accessibility and knowledge

Abstract

Purpose

The purpose of this paper is to examine how knowledge management systems have been used by the studied organizations to improve knowledge accessibility and knowledge sharing in order to increase workplace learning.

Design/methodology/approach

The study relies on a qualitative multisite case study method. Data were obtained from five organizations at a southern state in the USA. Multiple interviews, onsite observation, and documentation analyses were conducted at each studied organization. Data analysis used open coding and thematic analysis. Results were triangulated based on multiple data sources.

Findings

The findings revealed that the learning environment of an organization is important for workplace learning. All studied organizations share a need for a conversion of tacit to explicit knowledge in order to facilitate effective informal learning in the workplace. This research concludes that engineering the learning environment through effective knowledge management should be a cohesive effort of the entire organization and demands congruent support from all levels of the organization.

Originality/value

The study expands the understanding of issues related to workplace learning through knowledge accessibility in both business and academic settings. To improve workplace learning, one should not just stipulate technology interventions; other factors, such as the organization's design, work design, and the culture/vision of the organization, all play important roles in the creation of a learning organization that will induce informal learning in the workplace.

Details

Journal of Workplace Learning, vol. 21 no. 4
Type: Research Article
ISSN: 1366-5626

Keywords

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Article
Publication date: 11 May 2015

Siew Hoong Angela Lee and Tong-Ming Lim

The purpose of this study is to investigate the perception of knowledge workers on practice of knowledge management (POKM) as an organizational knowledge sharing enabler…

Abstract

Purpose

The purpose of this study is to investigate the perception of knowledge workers on practice of knowledge management (POKM) as an organizational knowledge sharing enabler in an information technology shared services company to understand issues faced and provide recommendations on different technological characteristics of the system.

Design/methodology/approach

The initial stage of the research involved a preliminary review of the existing knowledge management-related documents. This was followed by a top management interview to understand the organization’s business goals and knowledge management (KM) expectations. A total of 70 knowledge workers took part in the research activity. Twenty-five participants from nine departments took part in the preliminary interview, and 52 successful survey forms were collected from a total of 70 respondents. The entire investigation took close to nine months. Data compilation and research result analysis took about three months to complete.

Findings

The outcomes of the research show that the quality of POKM is stable, easy to use and organization of the content is rated as good. However, POKM has poor response time and search capability. The content is found to be difficult to locate in the POKM but most participants agree that knowledge stored in the POKM is helpful, can be accessed anytime and anywhere and useful for their day-to-day job. As for the user interface, POKM is not very pleasant to use with a weak set of functions and features. For user satisfaction toward POKM, it is shown that users are not satisfied with the efficiency and effectiveness of the systems. However, employees generally are satisfied with the ease of access, download and reuse of knowledge contains in POKM. In term of perceived POKM benefits, users agree that POKM is an enabler for acquiring new knowledge and innovative ideas, managing and storing knowledge and accomplishing tasks more efficiently. Lastly, knowledge users agree that POKM functions enable knowledge networking, sharing and creation in the organization.

Originality/value

POKM was launched and implemented for close to 10 years; however, the organization has failed to achieve some of the goals such as knowledge sharing among employees, creation of new skills and knowledge, measuring knowledge sharing activities and knowledge sharing strategy. The importance of this study is to understand and highlight the technological perspective of POKM from the knowledge workers. Findings will summarize issues faced by the case company for further action and remedy. The outcomes of the study also provide a comprehensive view and guideline to organizations who are interested to implement a KM system.

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