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This study proposes and validates an integrated theoretical model involving the theory of planned behavior (TPB), health belief model (HBM), personal norms and information privacy to understand determinants of acceptance and resistance to the use of mobile contact tracing app (MCTA) in a pandemic situation.

This study draws on online surveys of 194 research respondents and uses partial least squares structural equation modeling (PL-SEM) to test the proposed theoretical model.

The study establishes that a positive attitude towards MCTA is the most important predictor of individuals' willingness to use MCTA and resistance to use MCTA. Furthermore, barriers to taking action positively influence resistance to the use of MCTA. Personal norms negatively influence resistance to the use of MCTA. Information privacy showed a negative and positive influence on willingness to use MCTA and use the resistance of MCTA, respectively, but neither was statistically significant. The authors found no significant influence of perceived vulnerability, severity, subjective norms and perceived behavioral control on either acceptance or use resistance of MCTA.

The study has been one of the first in the literature to propose an integrated theoretical model in the investigation of the determinants of acceptance and resistance to the use of MCTA in a single study, thereby increasing the scientific understanding of the factors that can facilitate or inhibit individuals from engaging in the use of a protection technology during a pandemic situation.

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2021-0533

Effectively engaging parents under stress is a key component of skilful child welfare practice. This paper aims to investigate how social workers practice with parents with either high or normal levels of stress.

The study used a mixed methods design including observations and audio recordings of meetings between families and social workers, interviews with parents/carers and questionnaires with social workers. Validated instruments, including the general health questionnaire (GHQ) for stress levels and the working alliance inventory (WAI), were used to explore how levels of stress influence practice.

Data from 366 families found twice as many parents had clinically elevated GHQ scores compared to the general population (40% to about 20%). Stressed parents reported significantly less good working relationships with social workers [WAI, for the less stressed parents/carers, M = 65.3 vs highly stressed M = 60.6, t(324) = 2.407, p = 0.017, d = 0.28]. When quality of practice was directly measured, workers showed higher level of relationship skills with the less stressed group [t(291) = 1.71, p = 0.44, d = 0.205].

This study explored the interaction between practitioner skills and family factors influencing engagement, such as stress and anxiety. Engagement with stressed families may be particularly challenging, making it all the more important to understand how social workers engage such families to provide effective help and support. A better understanding of the parent-worker relationship under stress can lead to the development of training and practice strategies aimed at overcoming barriers in family engagement. This study also highlights the need for practice to re-focus on the relational elements and the emotional well-being of families.

Sociologists have long thought of the integration of people in communities – social integration – and hierarchical social systems – systemic integration – as contradictory goals. What strategies allow organizations to reconcile social and systemic integration? We examine this question through 40 in-depth, longitudinal interviews with leaders of nonprofit organizations that engage in the dual pursuit of social and systemic integration. Two processes reveal how the internal structure of organizations often mirrors the ways in which organizations are embedded in their local environments. When organizations engage in loose demographic coupling, relegating those who “match” the community to the work of social integration, they produce internal inequalities and justify them by claiming community building as sacred work. When engaging in community anchoring, organizations challenge internal and external inequalities simultaneously, but this process comes with costs. Our findings contribute to a constructivist understanding of community, the mechanisms by which organizations produce inequalities, and a place-based conception of organizations as embedded in community.

Collegiality is often discussed and analyzed as a challenged form of governance, a form of working that used to function well in universities prior to the emergence of contemporary and modern forms of governance. This seems to suggest that collegiality used to dominate, while other forms of governance are now taking over. The papers in volume 86 of this special issue support the notion of challenged collegiality, but also show that for the most part, nostalgic notions of “the good old days” are neither true nor helpful if we are to revitalize academic collegiality. After examining whether a golden age of collegiality ever existed, we discuss why collegiality matters. Exploring what are often described as limitations or “dark sides” of collegiality, we address four such “dark sides” related to slow decision-making, conflicts, parochialism, and diversity. This is followed by a discussion of how these limitations may be handled and what measures must be taken to maintain and develop collegiality. With a brief summary of the remaining papers under two headings, “Maintaining collegiality” and “Revitalizing collegiality,” we preview the rest of this volume.

This study explores the influence of cultural heritage tourism perception on China's tourism image. It analyzes the role of the spiritual bond established between overseas Chinese youth and the motherland during their visit to the cultural heritage sites in China. This study constructs a theoretical model with 350 overseas Chinese youth as samples based on the identity theory, Stimulus-Organism-Response (S-O-R) theory, and Howard-Sheth model. The results show that cultural heritage tourism perception directly and positively promotes cultural identity among overseas Chinese youth. It is also indirectly and positively associated with their cultural identity through enhancing the tourism image. Cultural intelligence plays a positive moderating role between cultural heritage tourism perception and cultural identity. The results provide significant implications for developing cultural heritage tourism and cultural communication.

The reviews of cold case homicides are infrequently referenced within either procedural guides or scholarly outputs. However, boundaries for the review are imperative to ascertain the most productive use of resources, aligned with the case’s chance of eventual resolution. The purpose of the study is to identify the boundaries established by police forces within England and Wales for their reviews of cold cases. Due to the lack of guidance, forces have created their own methods which may result in ineffective review processes and strategies. Therefore, this study sought to elucidate the boundaries of the review process through 13 semi-structured interviews with cold case detectives and a seven-month observation period (analysed simultaneously using an inductive Thematic Analysis), the following boundaries were identified before the review commences: the Terms of Reference (which provide a framework for the review based on live homicide review criteria), the identification of the review type (either a full or thematic review) and justification of the case’s prioritisation. This study provides initial evidence that there is an interconnectedness of procedures underpinning the reviews of cold cases, with the Terms of Reference dictating the type of review to be conducted, which is subsequently influenced by the case’s prioritisation. This study provides an important insight into the boundaries of reviews, and recognises the challenges for their implementation, attributed primarily to available resources and the number of cases that a force is responsible for. Important recommendations are proposed for the ongoing practice of cold case reviews to provide areas of evaluation and improved practice.

The reviews of cold case homicides are infrequently referenced within either procedural guides or scholarly outputs. However, boundaries for the review are imperative to ascertain the most productive use of resources, aligned with the case’s chance of eventual resolution. The purpose of the study is to identify the boundaries established by police forces within England and Wales for their reviews of cold cases. Due to the lack of guidance, forces have created their own methods which may result in ineffective review processes and strategies. Therefore, this study sought to elucidate the boundaries of the review process through 13 semi-structured interviews with cold case detectives and a seven-month observation period (analysed simultaneously using an inductive Thematic Analysis), the following boundaries were identified before the review commences: the Terms of Reference (which provide a framework for the review based on live homicide review criteria), the identification of the review type (either a full or thematic review) and justification of the case’s prioritisation. This study provides initial evidence that there is an interconnectedness of procedures underpinning the reviews of cold cases, with the Terms of Reference dictating the type of review to be conducted, which is subsequently influenced by the case’s prioritisation. This study provides an important insight into the boundaries of reviews, and recognises the challenges for their implementation, attributed primarily to available resources and the number of cases that a force is responsible for. Important recommendations are proposed for the ongoing practice of cold case reviews to provide areas of evaluation and improved practice.

The reviews of cold case homicides are infrequently referenced within either procedural guides or scholarly outputs. However, boundaries for the review are imperative to ascertain the most productive use of resources, aligned with the case’s chance of eventual resolution. The purpose of the study is to identify the boundaries established by police forces within England and Wales for their reviews of cold cases. Due to the lack of guidance, forces have created their own methods which may result in ineffective review processes and strategies. Therefore, this study sought to elucidate the boundaries of the review process through 13 semi-structured interviews with cold case detectives and a seven-month observation period (analysed simultaneously using an inductive Thematic Analysis), the following boundaries were identified before the review commences: the Terms of Reference (which provide a framework for the review based on live homicide review criteria), the identification of the review type (either a full or thematic review) and justification of the case’s prioritisation. This study provides initial evidence that there is an interconnectedness of procedures underpinning the reviews of cold cases, with the Terms of Reference dictating the type of review to be conducted, which is subsequently influenced by the case’s prioritisation. This study provides an important insight into the boundaries of reviews, and recognises the challenges for their implementation, attributed primarily to available resources and the number of cases that a force is responsible for. Important recommendations are proposed for the ongoing practice of cold case reviews to provide areas of evaluation and improved practice.

The reviews of cold case homicides are infrequently referenced within either procedural guides or scholarly outputs. However, boundaries for the review are imperative to ascertain the most productive use of resources, aligned with the case’s chance of eventual resolution. The purpose of the study is to identify the boundaries established by police forces within England and Wales for their reviews of cold cases. Due to the lack of guidance, forces have created their own methods which may result in ineffective review processes and strategies. Therefore, this study sought to elucidate the boundaries of the review process through 13 semi-structured interviews with cold case detectives and a seven-month observation period (analysed simultaneously using an inductive Thematic Analysis), the following boundaries were identified before the review commences: the Terms of Reference (which provide a framework for the review based on live homicide review criteria), the identification of the review type (either a full or thematic review) and justification of the case’s prioritisation. This study provides initial evidence that there is an interconnectedness of procedures underpinning the reviews of cold cases, with the Terms of Reference dictating the type of review to be conducted, which is subsequently influenced by the case’s prioritisation. This study provides an important insight into the boundaries of reviews, and recognises the challenges for their implementation, attributed primarily to available resources and the number of cases that a force is responsible for. Important recommendations are proposed for the ongoing practice of cold case reviews to provide areas of evaluation and improved practice.

This study presents a systematic literature review (SLR) of the interdisciplinary literature on drones in last-mile delivery (LMD) to extrapolate pertinent insights from and into the logistics management field.

Rooting their analytical categories in the LMD literature, the authors performed a deductive, theory refinement SLR on 307 interdisciplinary journal articles published during 2015–2022 to integrate this emergent phenomenon into the field.

The authors derived the potentials, challenges and solutions of drone deliveries in relation to 12 LMD criteria dispersed across four stakeholder groups: senders, receivers, regulators and societies. Relationships between these criteria were also identified.

This review contributes to logistics management by offering a current, nuanced and multifaceted discussion of drones' potential to improve the LMD process together with the challenges and solutions involved.

The authors provide logistics managers with a holistic roadmap to help them make informed decisions about adopting drones in their delivery systems. Regulators and society members also gain insights into the prospects, requirements and repercussions of drone deliveries.

This is one of the first SLRs on drone applications in LMD from a logistics management perspective.

This research aims to analyze the literature on Quality 4.0 and pinpoint the essential factors contributing to its success. Additionally, the research aims to develop a framework that can be used to create a capable workforce necessary for the successful implementation of Quality 4.0.

By following a systematic approach, the authors could ensure that their literature review was comprehensive and unbiased. Using a set of pre-determined inclusion and exclusion criteria, the authors screened 90 research articles to obtain the most relevant and reliable information for their study.

The authors' review identified essential findings, including the evolution of literature in the field of Quality 4.0 and the systematization of previous literature reviews focusing on training and development. The authors also identified several training barriers to implementing Quality 4.0 and proposed a model for building a competent workforce using Kolb's experiential learning model.

The authors' research offers insights into the training barriers that must be considered when building a competent workforce. Using the framework proposed in the authors' research, consultants and managers can better integrate Quality 4.0 into their organizations.

The adoption of Quality 4.0 has significant social implications and is essential for advancing sustainability. It can improve efficiency, reduce waste, minimize environmental impacts and better meet the needs and expectations of stakeholders.

The authors' study stands out as one of the earliest reviews of the literature on Quality 4.0 to incorporate the theory-context-method (TCM) framework, allowing to provide unique insights into future research directions that had not been previously explored.

The purpose of this study is to examine the effect of perceived value of recommended product on consumer’s e-loyalty, based on the proposition of expectation confirmation theory. Vendors’ reputation is tested as the mediator in the perceived value of recommended product and e-loyalty relationship, whereas shopping enjoyment is predicted as the moderator that conditions the perceived value of recommended product and e-loyalty relationship through vendors reputation.

Data were collected via an online survey platform and through a QR code. Partial least squares analysis, confirmatory factor analysis and structural equation modeling were used to verify the research proposed model.

The findings revealed that the perceived value of recommended product had a significant positive effect on E-loyalty; in addition, the perceived value of the recommended product and e-loyalty link was partly explained by e-shopper’s confidence in vendor reputation. Therefore, the study established that the direct and indirect relationship between the perceived value of the recommended product and e-loyalty was sensitive and profound to shopping enjoyment.

This study has established that the perceived value of a recommended product can result in consumer loyalty. This has successively provided the e-shop manager and other stakeholders with novel perspectives about why it is necessary to understand consumers’ pre- and postacquisition behavior before recommending certain products to the consumer.