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1 – 10 of 235
Article
Publication date: 26 September 2023

Philip Tin Yun Lee, Aki Pui Yi Hui, Richard Wing Cheung Lui and Michael Chau

This paper aims to examine why retail firms seldom achieve full integration of online and offline channels as prescribed in omni-channel literature. It examines the intermediate…

Abstract

Purpose

This paper aims to examine why retail firms seldom achieve full integration of online and offline channels as prescribed in omni-channel literature. It examines the intermediate process of channel integration from an internal, operational perspective.

Design/methodology/approach

This study is composed of two parts. In the first part, the authors interviewed informants from nine firms that were engaged in channel integration. In the second part, the authors conducted case studies with three firms from the cosmetics and skincare industry against the backdrop of the COVID-19 pandemic to find evidence to support or negate the propositions made in the first part.

Findings

The first part identified six operational challenges to channel integration. The authors categorized these challenges into two groups: inter-channel communication and inter-channel competition. Inter-channel competition carries more weight at the latter stage of integration. The authors also identified two antecedents that affect the seriousness of these challenges: heterogeneity among channels in business operation and external competitive pressure. In the second part, the authors found that both inter-channel communication and inter-channel competition were improved because of the external competitive pressure exerted by the COVID-19 pandemic. However, the heterogeneity of offline channels against online channels in business operation is a double-edged sword.

Originality/value

The study identifies the changing effects of the challenges of channel integration and their antecedents in the midst of integration. The positive influence of a specific dimension of channel heterogeneity against other channels increases and then decreases along channel integration. The identification of the changing effects lays the foundation for a finer stage model of channel integration.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 9 June 2022

Philip Tin Yun Lee, Richard Wing Cheung Lui, Michael Chau and Bosco Hing Yan Tsin

This study examines how contributors with different achievement goals participate under the influence of two common motivators/demotivators on crowdsourcing platforms, namely…

200

Abstract

Purpose

This study examines how contributors with different achievement goals participate under the influence of two common motivators/demotivators on crowdsourcing platforms, namely system design features and task nature.

Design/methodology/approach

A free simulation experiment was conducted among undergraduate students with the use of a crowdsourcing platform for two weeks.

Findings

The results indicate that contributors with a strong performance-approach goal get better scores and participate in more crowdsourcing tasks. Contributors with a strong mastery-avoidance goal participate in fewer heterogeneous tasks.

Research limitations/implications

Contributors with different achievement goals participate in crowdsourcing tasks to different extents under the influence of the two motivators/demotivators. The inclusion of the approach-avoidance dimension in the performance-mastery dichotomy enables demonstrating the influence of motivators/demotivators more specifically. This article highlights differentiation between the quality and the quantity of heterogeneous crowdsourcing tasks.

Practical implications

Management is advised to approach performance-approach people if a leaderboard and a point system are incorporated into their crowdsourcing platforms. Also, management should avoid offering heterogeneous tasks to mastery-avoidance contributors. System developers should take users' motivational goals into consideration when designing the motivators in their systems.

Originality/value

The study sheds light on habitual achievement goals, which are relatively stable in comparison to contributors' motives and states. The relationships between achievement goals and motivators/demotivators are more persistent across time. This study informs system designers' decisions to include appropriate motivators for sustained contributor participation.

Details

Information Technology & People, vol. 36 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 19 July 2022

Philip Tin Yun Lee, Feiyu E and Michael Chau

A new business model online to offline (O2O) has emerged in recent years. Similar to many new models at an early stage, O2O has inconsistent definitions which not only inhibit its…

1137

Abstract

Purpose

A new business model online to offline (O2O) has emerged in recent years. Similar to many new models at an early stage, O2O has inconsistent definitions which not only inhibit its adoption but also poorly differentiate O2O from other existing business models. To resolve the two issues, the authors propose an approach of definition development.

Design/methodology/approach

To show the usefulness of the approach, the authors demonstrate the differences among O2O and other business models with the use of the distinctive definition and thereby evaluate adoption of O2O from a practical perspective and identify research directions from a theoretical perspective based on the differences.

Findings

The authors' proposed approach of definition development integrates the work of Tatarkiewicz (1980) and Nickerson et al. (2013). The approach generates a distinctive definition of O2O with important analytical dimensions which help decision-making of adoption of O2O.

Originality/value

The paper aims to make several contributions. First, on theoretical contribution, the authors confine the scope of O2O studies and facilitate accumulation of more coherent knowledge of O2O. The authors help O2O evolve from a “buzz word” of successful stories in real businesses to a more serious concept from an academic perspective. Second, from a practical perspective, the authors' definition provides business executives with critical evaluative dimensions for gauging the adoption of O2O. Lastly, from a methodological perspective, the proposed approach can be used in future to define an emerging concept in real life businesses.

Details

Internet Research, vol. 32 no. 5
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 21 August 2009

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

6202

Abstract

Purpose

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

While many organizations call their strategic planning and management systems a balanced scorecard, UK supermarket chain Tesco prefer to call theirs a steering wheel. Everyone in the business has a copy so they can set their objectives against it and be judged by it.

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Details

Strategic Direction, vol. 25 no. 9
Type: Research Article
ISSN: 0258-0543

Keywords

Content available
Article
Publication date: 1 January 2006

Michael Buckland

344

Abstract

Details

Journal of Documentation, vol. 62 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 9 February 2022

Hans Tse and Macau K.F. Mak

In 2019, civil servants in Hong Kong publicly protested against their government as part of the anti-extradition bill movement. This study aims to understand how civil servants…

Abstract

Purpose

In 2019, civil servants in Hong Kong publicly protested against their government as part of the anti-extradition bill movement. This study aims to understand how civil servants formed their support to the movement despite a deep-rooted bureaucratic culture. The authors argue that moral values (e.g. impartiality and integrity) and aspirations to liberal democracy are powerful motivations that override bureaucratic values (e.g. political neutrality and political loyalty) in the context of social movement.

Design/methodology/approach

Based on a protest on-site survey (n = 277), this study analyzes the relationship between civil servants’ value orientations and their political demands and actions.

Findings

Regression analyses show that civil servants’ consideration of moral values relates positively to support to investigative demands, while a more liberal orientation predicts greater support to consequential demands and action intentions. A moderation effect is found in which greater consideration of moral values attenuates the negative effect of bureaucratic values on the support to both types of demands. In addition, the two types of values interact with each other to influence support to consequential demands, which, in turn, predicts willingness to further political actions.

Originality/value

This study seizes a valuable opportunity to examine the political participation of civil servants in Hong Kong. As Hong Kong and the civil service system face tightening authoritarian controls, the findings shed light on the dynamics of moral values, bureaucratic values and liberal orientation in motivating resistance among civil servants.

Details

Social Transformations in Chinese Societies, vol. 18 no. 2
Type: Research Article
ISSN: 1871-2673

Keywords

Book part
Publication date: 10 December 2015

Chun Kit Lok

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior…

Abstract

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

Keywords

Article
Publication date: 17 August 2010

Gowming Dong, Chau Gia Liem and Martin Grossman

This research seeks to obtain a better understanding of the factors impacting the intent to share knowledge within the Vietnamese organizational context. While the literature

2052

Abstract

Purpose

This research seeks to obtain a better understanding of the factors impacting the intent to share knowledge within the Vietnamese organizational context. While the literature provides some examples of cross‐cultural studies involving knowledge sharing, there has been a lack of research on emerging economies such as Vietnam.

Design/methodology/approach

The theoretical foundation for the paper is the theory of reasoned action (TRA), a social psychology framework that has been used extensively to explain many types of human behavior. The research model was formulated based on the original TRA framework as well as additional factors taken from the literature. Six variables were tested to determine their impact on the intention to share knowledge in an organizational context. Primary data were obtained from a survey administered to 124 employees in six multinational companies in Ho Chi Minh City, Vietnam.

Findings

Regression analysis shows that TRA, for the most part, has explanatory power within the Vietnamese organizational context. All TRA constructs were found to be significant, except for extrinsic awards and expected associations. Examination of actual survey responses revealed that knowledge sharing is generally recognized as being a beneficial strategy in this context.

Research limitations/implications

The size and make‐up of the sample were limiting factors in this study. In spite of these limitations, the results provide insight into knowledge‐sharing intent in Vietnamese companies. Managers looking to enhance the knowledge‐sharing capabilities of Vietnamese employees will find practical implications in the study.

Originality/value

The paper provides a much needed view of the organizational environment and knowledge‐sharing culture of Vietnam, an emerging country rapidly entering into the knowledge economy.

Details

VINE, vol. 40 no. 3/4
Type: Research Article
ISSN: 0305-5728

Keywords

Book part
Publication date: 20 October 2015

Michael Preece

This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in…

Abstract

This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity and its four capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognized, imported and integrated into, and further developed within the organization effectively. The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n = 549) drawn from managers and employees in 35 residential aged care organizations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organization has been in business, impacted on the hypothesized relationships.

Structural model analysis examines the relationships between variables as hypothesized in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organizations. Furthermore, the size of the organization and length of time the organization has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.

The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organization. Further, the results indicate that within the participating organizations there are discernible differences in the way that some organizations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up-to-date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies has also been shown in this research to enhance the delivery and quality of residential aged care.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78560-707-3

Keywords

Article
Publication date: 1 May 2007

Hoang Vinh Hung, Rajib Shaw and Masami Kobayashi

This paper aims to investigate reasons for unusual overdevelopment of floodplain areas outside river dyke, provide an insight into the importance of community perception of…

2028

Abstract

Purpose

This paper aims to investigate reasons for unusual overdevelopment of floodplain areas outside river dyke, provide an insight into the importance of community perception of catastrophic flood risk in the riverside urban areas (RUA) of Hanoi and establishes the need for participatory disaster management planning and disaster management education in the study location.

Design/methodology/approach

Structured survey was conducted in five wards in the RUA to understand how residents perceived flood risk.

Findings

The low perception of catastrophic flood risk among communities was found to be an important factor in the continued development of the RUA and led to the trust in their houses as a prominent protective solution. Moreover, the flood vulnerability of the areas has been increasing due to the missing link between local authorities and community.

Research limitations/implications

This paper examines community perception of flood risk as one of main factors. Other factors such as availability of options for housing, public participation and relevant policy interventions are beyond the scope of the paper and need to be studied in the same location.

Practical implications

To regulate the development of the RUA, community perception of catastrophic flood risk should be changed and community leaders should be motivated, with involvement of local authority at ward offices, to conduct comprehensive hands‐on community education programs.

Originality/value

Few researches have been done on the overdevelopment and community perception in the flood‐prone areas. This paper not only reaffirms the few studies made in the past but also suggests broad interventions for enhancing the flood risk perception among the community members.

Details

Disaster Prevention and Management: An International Journal, vol. 16 no. 2
Type: Research Article
ISSN: 0965-3562

Keywords

1 – 10 of 235