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Although research on patient satisfaction and loyalty has grown rapidly, the literature on corporate social responsibility (CSR) health care and patient satisfaction and loyalty is scarce. This paper aims to examine the impact of CSR health care on patient satisfaction and loyalty in Bangladesh.

A quantitative study was performed, and data were collected using purposive sampling among 195 patients who used CSR health-care services from six public and private hospitals in Bangladesh. The data were analysed using structural equation modelling through the partial least square approach.

The study found a significant positive relationship between CSR health-care services and patient satisfaction and between patient satisfaction and loyalty at p < 0.01.

The study provides insights into policymakers in the development of Bangladesh health sectors and CSR health-care activities. However, the results might not be generalisable due to the unavailability of a sample frame.

The study addresses the lacuna in the literature on CSR health-care practices of hospitals in Bangladesh from the perspective of patient satisfaction and loyalty.

External assistance is often urgently required when an area is struck by a catastrophe. Central government-oriented aid (CGA), national non-governmental organizations aid (NNA), and international humanitarian aid (IHA) are three typical aid models, and national counterpart aid (NCA) is an innovative model for post-Wenchuan earthquake recovery and reconstruction (PWERR). The purpose of this paper is to make a comparative study of the aid models in order to develop recommendations on external assistance for better post-disaster recovery and reconstruction (PDRR).

This study was performed in three steps: a case study on the NCA model during the PWERR; a documentary research on the CGA, NNA and IHA models; and a comparative analysis of the four models.

The results of the comparative study show that the NCA model is more efficient and effective than the other three typical aid models. However it must be based on the premise of a centralized government.

The NCA model contributes to disaster management in a developing country context. It develops a viable model for developing countries in coping with the catastrophe, can enhance their ability for domestic self-assistance, and has reference to the construction of national integrated disaster management systems.

This paper empirically researches the innovative NCA model, and compares it with commonly used aid models for the PDRR. Although it is a Chinese experience, the systematic inter-governmental collaboration of the NCA model has reference to other countries in disaster management.

Corporate social responsibility (CSR) influences an organization in deciding its ethical approaches in the corporate practices and also important to maintain sustainable development. Islamic banks are capturing almost 40% of the total bank account holders in Bangladesh and contributing to the socio-economic and environmental development of the country through their CSR activities. The purpose of this paper is to investigate the impacts of CSR activities of Islamic banks for sustainable development in Bangladesh from the perception of the beneficiaries.

This study is based on a questionnaire survey of 200 conveniently selected beneficiaries from five purposively selected Islamic banks in Bangladesh. Respondents’ agreement score for various CSR-related activities has been observed in a five-point Likert scale and, finally, to identify the impact of CSR, exploratory factor analysis has been done.

Results revealed that respondents are expressing strong agreement for almost all the activities, and they are much satisfied with ongoing CSR activities by Islamic banks, which implies positive attitudes of beneficiaries regarding CSR activities. The results of factor analysis further confirm the perception of respondents toward CSR activities of Islamic banks in terms of social enhancement, education and health, socio-economic well-being and contemporary arts and culture.

The Islamic banks should enhance their CSR activities for socio-economic development, provide more allocation in education programs, increase sponsorship in sports events and assist in flourishing Bangladeshi arts and culture.

The purpose of this paper is to evaluate the efficiency of public goods provision in Wenchuan earthquake-stricken rural areas. The study was undertaken in August and September 2012 by the field survey of 24 villages.

This paper, by applying the methods of analytic hierarchy process and fuzzy comprehensive evaluation, aims to evaluate the efficiency by means of villagers’ satisfaction, which is designed in the idea of combining overall goal-classifications and specific indicators, including 7 classifications and a total of 36 specific indicators.

Based on maximum membership principle by the fuzzy comprehensive evaluation, the calculation results in 0.4485862 as a “general” level of the evaluation membership of efficiency in the post-quake public goods provision, and 3.0634837 as overall comprehensive score, a level lower than 3.5.

The efficiency by means of villagers’ evaluation is generally at a lower degree. Although the reconstruction has completed some high-quality infrastructure, schools, hospitals and houses, we still face more macroscopic and long-term problems of recovering and sustaining the post-quake communities in many fields.

It is more worthy to consider how to improve the efficiency of the reconstruction, especially in public goods and public services provision in the quake-stricken rural areas.

Conflict and violence are the main drivers of globally escalating humanitarian needs. Local grassroots initiatives are pivotal in distributing humanitarian supplies in the acute response phase until more established humanitarian aid organizations can enter. Nevertheless, scant research exists regarding the role of grassroots associations in providing humanitarian assistance during a military conflict. The purpose of this paper is to understand the role of grassroots associations and identify important themes for effective operations.

This paper adopts a case-study approach of three Ukrainian grassroots associations that began operating in the immediate days of the full-scale invasion of Ukraine. The findings are based on analyzing primary sources, including interviews with Ukrainian volunteers, and are supported by secondary sources.

Grassroots associations have local contacts and a contextual understanding of population needs and can respond more rapidly and effectively than large intergovernmental agencies. Four critical themes regarding the operations of grassroots associations emerged: information management, inventory management, coordination and performance measurement. Grassroots humanitarian response operations during conflict are challenged by personal security risks, the unpredictability of unsolicited supplies, emerging volunteer roles, dynamic transportation routes and shifting demands.

Grassroots responses are central to humanitarian responses during the acute phase of a military conflict. By examining the operations of grassroots associations in the early months of the 2022 war in Ukraine, the authors provide a unique perspective on humanitarian logistics. Nonetheless, more inclusive models of humanitarian responses are needed to harness the capacities and resilience of grassroots operations in practice.

This paper aims to determine whether a combined set of process models for university contributions to social innovation can be effectively used to describe how higher education institutions facilitate and disseminate research for social value.

The author applies Cunha and Benneworth’s (2013) social innovation process model, with additions from the Nichols et al. (2013) model of campus-community collaboration and the Jain et al. (2020) social value framework, to a pair of case studies at Portland State University about research projects on homelessness. Information was gathered through primary sources, observation and secondary texts.

Applying the models to the case studies provides additional detail on the types and value of Portland State University’s contributions to addressing homelessness through social innovation. The models are found to be effective in describing and providing guidance for social innovation research projects at other higher education institutions.

The models may have widespread applicability in understanding or designing university contributions to social innovation, but additional case studies and analysis are needed to understand the full range of project types and institutional contexts to which they can be successfully applied.

The projects described in the paper’s case studies have not been analyzed elsewhere using social innovation frameworks and are valuable in their own right as social innovations worthy of replication. The findings of the paper extend the applicability of a process model for university contributions to social innovation.

The work of David John Farmer has been recognized as critical to the Public Policy and Administration canon. Its impact has been far-reaching both geographically because of its international application and theoretically because of the vast array of public administration challenges it can help resolve. This paper uses the concepts of rhizomatic thinking and reflexive interpretation to describe Farmerʼs work. And because a critical piece of Farmerʼs work is a bridging of the gap between theory and practice, it formally introduces Farmerʼs research approach as Farmerʼs Method. This article is intended to serve as a useful tool for students, practitioners, and theorists in understanding the vast contributions of David John Farmer and the practical application of his work.

The purpose of this paper is to advance ongoing debates on the organizational impact of wider public sector reform in the field of organizational change management by presenting an analysis the regionalization of the fire service in the Netherlands. How regionalization has impacted the work floor of local fire stations, where the workplace majority comprises volunteers, requires further empirical investigation.

The authors apply an interpretive approach and qualitative methodology to study how volunteer firefighters and public management make sense of public reform and the ensuing organizational change.

Findings indicate that while the fire service has professionalized, notable tensions have emerged between public management and volunteers, the regional and local level of fire service and between professionalism and volunteerism which are problematised in the paper.

The originality of the paper is found in the insight it provides in the sensemaking of volunteer firefighters and public managers of diverse of change regions and fire stations during the regionalization process by applying an emergent perspective to change.

The purpose of this paper is to determine the prevalence of economic violence against women, specifically in formal sector micro-firms managed by women in Peru, a key Latin American emerging market. Additionally, the authors have identified the demographic characteristics of the micro-firms, financing and credit associated with women who suffer economic violence.

In this study, a structured questionnaire was administered to a representative sample nationwide (357 female micro-entrepreneurs).

The authors found that 22.2 percent of female micro-entrepreneurs have been affected by economic violence at some point in their lives, while at the same time 25 percent of respondents have been forced by their partner to obtain credit against their will. Lower education level, living with one’s partner, having children, business location in the home, lower income, not having access to credit, not applying credit to working capital needs, late payments and being forced to obtain credit against one’s will were all factors associated with economic violence. Furthermore, the results showed a significant correlation between suffering economic violence and being a victim of other types of violence (including psychological, physical or sexual); the highest correlation was with serious physical violence (r=0.523, p<0.01).

A limitation of this study is that the authors measured economic violence only in terms of misappropriation or theft of funds from the business, but not in terms of exacting control over economic resources, which can be a way of depriving the micro-entrepreneur of her autonomy in the management of the business.

The authors hope that the findings and conclusions reported here might open a renewed debate among academia, financial service providers, micro-firms, civil society and the public sector, providing a conceptual framework and a starting point to design effective, integrated and inter-sectoral prevention efforts.

The authors recommend that efforts to reduce intimate partner violence be strengthened, taking into account the issue of gender inequality. It is not sufficient that social policy solely be designed to eliminate violence.

Previous research on gender violence has tended to examine the nature and causes of psychological, physical and sexual violence; this study, however, intends to contribute to the understanding of economic gender violence in the context of formal sector small business in a Latin American emerging market.