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This study aims to explore the digital divide between students living in metropolitan and non-metropolitan areas in the Antioquia region of Colombia. This is achieved by collecting data about student interactions from the Moodle learning management system (LMS), and subsequently applying supervised machine learning models to infer the gap between students in metropolitan and non-metropolitan areas.

This work uses the well-established Cross-Industry Standard Process for Data Mining methodology, which comprises six phases, viz., problem understanding, data understanding, data preparation, modelling, evaluation and implementation. In this case, student data was collected from the Moodle platform from the Antioquia campus of the UNAD distance learning university.

The digital divide is evident in the classification model when observing differences in variables such as the number of accesses to the LMS, the total time spent and the number of distinct IP addresses used, as well as the number of system modification events.

This study provides conclusions regarding the problems students in virtual education may face as a result of the digital divide in Colombia which have become increasingly visible since the implementation of machine learning methodologies on LMS such as Moodle. However, these practices may be replicated in any virtual educational context and furthermore be extended to enable personalisation of various aspects of the Moodle platform to meet the individual needs of students.

While in some districts having drinking water is a given reality, there are others where there is a lack of access to this resource. Unfortunately, even today, 10.2% of the world population lives this situation and it could be worse in the coming years, according to UNICEF. Inhabitants in Pamplona Alta at southern Lima, Peru, daily suffer this harsh reality. This social challenge study attempts to define a methodology for an effective logistic planning of water distribution in Torres Minas. Currently, they obtain it from unsanitary and informal vendors. This chapter provides the basis of a new layout of the water distribution network based on clusters to efficiently satisfy water demand. Specifically, we propose the use of orderly delivery points called “bus-stops of water” in a two-echelon distribution system, whose optimization relies on a mixed-integer linear programming (MILP) technique. The objective of these guidelines is minimizing the transactional and transportation cost, while increasing the bargaining power of the community. Results showed a reduction of 52.67% and 26% in transactional and transportation costs, respectively, and a reduction of the associated risks of shortage and contamination of a tight delivery of water. Moreover, we foster the application of this methodology in other similar situations to produce sustainable growth for human settlements; regardless, there is a lack of access to water or a steep geography.

This chapter examines experts’ perceptions of the conditions of their entrepreneurial ecosystems to analyse women’s disadvantages, identify which conditions can improve in comparison to men in Latin America, and if the level of development of their country affects the support women entrepreneurs have. The study is based on regional data collected in Chile and Mexico with one of the Global Entrepreneurship Monitor surveys between 2015 and 2018. With a total sample of N = 2,230 male and female experts, the author uses principal component analysis and non-parametric statistics to compare means between genders and also women in different countries. First, male and female experts’ perceptions are compared at the macrolevel and then total women as a subsample are compared between the women experts’ perceptions by country at the mesolevel. At the macrolevel, the results show a clear perceived disadvantage for women entrepreneurs in all conditions except internal market dynamics. At the mesolevel, the findings show that support for women entrepreneurs is better in most conditions for Mexico, which is a less developed country, in comparison to Chile for this case. This chapter goes from studying the general to the particular issues causing gender gaps in entrepreneurial ecosystems in developing Latin American countries. The dataset used represents the biggest data-gathering project in the field of entrepreneurship for the region.

The purpose of this paper is to propose a model to evaluate the degree of intellectual capital (IC) maturity into organizations.

This is a qualitative, applied research designed as an exploratory and descriptive investigation. It employs a case study to apply the intellectual capital maturity model, which is developed from the literature review. The Proknow-C method of systematic literature review is the procedure adopted for the literature review in Scopus, Science Direct and Web of Science databases. In total, 21 IC constructs were derived from such review and assessed by 18 reviewers (judges).

In the scientific literature, IC is mainly viewed as a resource or set of resources an organization for the creation of competitive advantage and value. Using the information gathered about different views on IC, this study proposes a construction of the theoretical model, based on the models of the capability maturity model–Software Engineering Institute and Asian Productivity Organization–Knowledge Management, the management model and the application protocol.

This research offers view on the nature of the concept of IC showing (IC) as a business asset through maturity scale. The analysis of the concept of IC is focused at organizational and dimensional levels.

This study contributes to the further development of the concept of IC regarding its measurement in organizations through the maturity scale.

The purpose of this paper is to analyze the impact of a classroom application of the cooperative learning (CL) methodology on nine dimensions of business students’ teamwork competence (TC).

The authors used a quasi-experimental pre-post design with a previous cohort as control group (first-year students from the year prior to treatment application), applying treatment to a sample of 228 first-year students in a School of Economics and Business at a Chilean University (114 as treatment and 114 as control).

The authors’ results show that CL had a positive, significant influence on five dimensions of TC: collective efficacy, planning, goal setting, problem solving and conflict management.

This paper upholds the importance and effectiveness of CL in developing TC. However, the evidence suggests that the effectiveness of the CL methodology was limited to development and improvement of less complex dimensions of TC. More complex dimensions require a longer period of time to be developed.

This research is an important contribution to the design and implementation of appropriate methodologies for developing a widely needed area of competence in the workplace, considering its multidimensional nature, whether in academia or business.

This is the first study to seek empirical evidence that would link the CL methodology with TC. In addition, it fills a gap in the literature on the development of TC in its multiple dimensions. It particularly addresses the training of business professionals.

El objetivo principal de este trabajo es analizar el impacto de la metodología Aprendizaje Cooperativo aplicada en aula en nueve dimensiones de la Competencia Trabajo en Equipo en estudiantes de negocios.

Se ha empleado un diseño cuasi experimental pre-post test con grupo cuasi control en una cohorte anterior (curso de primer año del año previo a la aplicación del tratamiento), aplicada a 228 estudiantes de 1° año de una Facultad de Economía y Negocios de una Universidad Chilena (114 de tratamiento y 114 de control).

Los resultados obtenidos ponen de manifiesto un efecto positivo y significativo de la metodología Aprendizaje Cooperativo sobre cinco dimensiones de la Competencia Trabajo en Equipo, las cuales son eficacia colectiva, planificación, establecimiento de objetivos, resolución de problemas, y gestión de conflictos.

El presente trabajo sostiene la importancia de emplear una metodología de Aprendizaje Cooperativo en la formación de la Competencia Trabajo en Equipo. No obstante, la evidencia presentada sugiere que la aplicación de la metodología Aprendizaje Cooperativo es significativa para dimensiones de menor complejidad en su desarrollo, ya que aquellas más complejas requieren de un horizonte más largo para ser adquiridas.

Esta investigación supone una contribución importante para el diseño e implementación de metodologías adecuadas para la formación de una competencia ampliamente requerida en el mundo profesional, considerando su carácter multidimensional, tanto en el ámbito universitario como empresarial.

Es el primer estudio que busca evidencia empírica acerca de la relación entre la aplicación de una metodología de Aprendizaje Cooperativo y la Competencia Trabajo en Equipo. Adicionalmente, complementa un vacío en la literatura a la formación de la Competencia Trabajo en Equipo desde sus múltiples dimensiones. En especial, en la formación de profesionales de los negocios.

The chapter provides a practical guide to identify and define different funding sources for entrepreneurial and innovation endeavors, including a methodology to describe return on investment expectations from funding sources. Also, the authors provide recommended key performance indicators and valuation methods when pitching to potential investors.

Granting ‘sanctuary’ in the United States to those fleeing poverty and violence is rooted in a deep history of hospitality and compassion. As we are witnessing a rise in xenophobia accompanied by policies of exclusion, we also see a rising number of ‘sanctuary jurisdictions’ limiting their cooperation with immigration authorities that many communities consider are using extremely harsh and punitive measures to detain and deport irregular migrants. As this chapter will demonstrate, there has been a dramatic increase through ‘immigration federalism’ of the number of these jurisdictions in cities, states and municipalities since the first practices of ‘sanctuary’ in the 1980s as result of the waves of forced migration due to the civil wars in Central America. The author also proposes that those entities granting ‘sanctuary’ to irregular migrants should also apply practices of ‘compassionate migration’ as described in the chapter to expand their protections further and include them in their communities.

This paper aims to investigate consumer reactions to minority retail employees. The paper argues that despite the persistence of racism and homophobia in society, the vast majority of the population is strongly against these forms of discrimination. Because of the profound negativity of such behavior, the study hypothesizes that consumers will be motivated to see themselves unequivocally as individuals free of prejudice. As a result, rather than treating all people equally, the study proposes that consumers will overcompensate and exhibit favoritism toward a retail employee when the latter is a member of a minority group.

This study presents ten studies in which participants evaluated employees who were a member of a minority or majority group. Studies 1a–1d use sexual orientation to contrast reactions to majority or minority bank managers in four countries (USÀ, Germany, Italy and South Korea), whereas Studies 1e and 1f use ethnicity (White vs Black) to examine the same question (UK and Canada). Study 1g offers a single-paper meta-analysis, testing the robustness of the observed effect. Studies 2 and 3 examine the roles of political ideology and its associated values, and Study 4 examines choice of an advisor in an online, but consequential setting.

Across several contexts and countries, the study finds a consistent pro-minority bias in evaluations of service employees. The study show that, in the USA, this bias is prevalent among liberals, but not among conservatives. This difference in the impact of political ideology is explained by adherence to traditionalism.

This paper investigates consumer reactions to gays and Blacks and do not test for consumer reactions to other minority groups. Regarding employees’ sexual orientation, the findings of this study are limited to gay men only.

To elicit favorable evaluations from customers, managers may consider the match between employees’ sexual orientation or ethnicity and consumers’ liberal beliefs. In particular, managers may want to hire people from those minority groups in areas known for their liberal values. On the other hand, the findings suggest that managers should not worry about their new recruits’ sexual orientation and ethnicity in conservative areas, because the results suggest that conservatives show no favoritism toward employees in response to their group status.

To the best of the authors’ knowledge, this paper is the first paper in marketing investigating consumer reactions to employees who belong to minority groups. The study reports a pro-minority bias that holds across samples and countries, thereby attesting to the population validity of the hypotheses. Further, the study identifies boundary conditions of the effect of employees’ group status by identifying managerially relevant moderators (i.e. political ideology and traditionalism).