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The objective of this paper is to increase understanding of social media in international business context. To this end, the authors make an attempt to integrate the existing, still somewhat limited views in a framework that advances the knowledge of scholars and decision-makers on this topic.

The authors conduct a conceptual study supported by use of a systematic literature review method.

This study shows marketing as a dominant area of discussion and reveals that many firm functions where social media plays a role have received relatively little attention. Furthermore, the study shows that the positive features of social media in international activity tend to be more widely acknowledged and better understood than the potentially problematic aspects.

The number of articles analyzed in this study was relatively small, resonating with the nature of an emerging research area. Research on social media has only taken off over the last years, and it is understandable that there is limited research that connects it specifically to phenomena of international business.

This study reminds managers to be cautious when using social media in international markets. The relationship between social media and international business exhibits dynamism and is dependent on a variety of factors. Social media does not come without costs, nor is easily transferred from one market to another. Efficient use of this media in the international context may increase the need of specific and qualified human resources, and it may necessitate having the whole process from R&D to delivery, and beyond, ready for adaptation.

It can be argued that we know too little about the relevant factors and relationships between social media and international business. The authors hope that this study revealing the scarcely studied aspects and suggesting a tentative framework for capturing the dynamics of social media and international business can guide subsequent research and accelerate its emergence.

School rampage shootings are acts of terrorism. As Walter Laqueur (1977) noted, “…Terrorists’ attitudes toward the media as a whole have been friendly, and with good reason. The success of a terrorist operation depends almost entirely on the amount of publicity it receives” (p. 109, emphasis added). School rampage shootings qualitatively changed after Columbine from merely realized revenge fantasies to orchestrated media events (Larkin, 2009). Laqueur noted in reference to terrorist acts that they are “propaganda by deed” (1977, p. 49). The more outrageous the act, the more “senseless” in terms of conventional interpretations of reality, the greater the body count, the larger and more intense the media feeding frenzy. Innocent victims are thus sacrificed to the perpetrators’ need to be recognized and to be taken seriously. In the wake of (Columbine shooters) Harris and Klebold's “Basement Tapes,” videotapes of their activities and fantasies, web pages, diaries, doodles, lists, and even school paper assignments, it is now incumbent on any rampage shooter to produce a manifesto, videotapes, pictures, websites, and messages in any newly invented medium to vent his anger, frustration, theory of revolution, and rationale for his act. I use the term “his” because rampage shootings are, in part, a response to a crisis in hegemonic masculinity (Kellner, 2008; Kimmel & Mahler, 2003; Larkin, 2011), which has been mentioned by several researchers in this volume.

Purpose – This chapter analyses social networks and discourses in relation to YouTube videos and user comments relating to the traumatic event of a school shooting.

Methodology/approach – First, general patterns in the YouTube responses are mapped. What was the overall structure of the flow of videos posted in response to a shooting? Second, social network aspects are discussed. Which systems of interrelated (re)actions emerge through the videos? Finally, a set of three videos representing key texts in the analysed discursive formation are further analysed as regards the written discourse of their comment threads.

Findings – Participants were organised in the form of relatively autonomous and isolated islands of meaning making, but one could still identify a core public engaging in the creation, maintenance and negotiation of the branching and relatively open-ended narratives that recount and try to make sense of what happened and why.

Implications – The main result is that, also in relation to largely dramatic and tragic events such as a school shooting, there are patterns to support the idea of an emerging new media landscape where audiences play an increasingly active role as co-producers of content and interpretations.

Originality of paper – The paper deals with comments as well as video content, and on analysing them from the joint perspectives of social network analysis and discursive network analysis. This means that results give knowledge about two things; how the YouTube audience(s) to videos about the Virginia Tech shooting is/are organised, and what topics are discussed in relation to the videos.

Purpose – In the chapter, journalistic work ethics on the scene during school shootings and journalists’ psychological stress reactions after such work is studied.

Approach – Findings are based on several qualitative studies carried out separately at different time periods, spanning over a decade. Included cases are one from the United States, Columbine (1999), and two from Finland, Jokela (2007) and Kauhajoki (2008). Similarities and differences between cases are pinpointed, and general conclusions are drawn.

Findings – Results show that while technical equipment and publication platforms have developed between cases, journalists’ ethical issues, response to public criticism, and patterns of postcrisis reactions remain similar.

Practical implications – As implications in the area of journalism ethics and stress reactions, the authors conclude that work in crises will be the rule rather than the exception during a journalist's career. Ethical considerations and individual response patterns to an event interact in complex ways. Personal preparation and knowledge in the area of ethics are of crucial importance for being able to function professionally during assignments.

Social implications – Personal knowledge regarding journalism ethics and psychological stress are of importance, since individual mistakes when informing about a crisis can have long-lasting societal effects.

Value of chapter – In the chapter, the authors underline the need to develop a personal understanding of typical crisis-related journalistic work strategies (autopilot/hyper mode), ethical boundaries, and possible stress reactions, for enabling an adequate work approach during assignments. Also, a number of possible predictors for emotional distress in journalists during crisis-related assignments are proposed.

Purpose – This study examines perpetrators and their fans media participation for the purpose of investigating whether new media produce school shootings anew.

Method – We first analyze the narrative structure of eight school shooters’ 75 self-produced videos (1999–2011), then conduct thematic and content analysis of this material. Then, based upon a three-year ethnographic investigation of a subculture on YouTube (2007–2010), from which a sample of 81 users, 142 videos, and screenshots of natural conversation was taken, we analyze the style and ritual practices, fan attachment, and online regulation of the subculture.

Findings – The mirroring of the school shooters’ videos and their fans’ media practices highlights a trait of contemporary society: a need for distinction and intrinsic individuality directly linked to a modern era in which autonomy and self-production have become well-praised norms, and media a support for individuation.

Social implications – We observe some of the pitfalls of contemporary social injunctions and how the media interplay into this dynamic. This research also emphasizes the role of regulation in an online subculture: opposition encountered tends to contribute to the individualization of positions rather than the reproduction of violence.

Value of paper – This study provides a starting-point for future research in visual communication and online fan-based subcultures related to contemporary forms of violence.

This study aims to present property management challenges that municipalities have encountered regarding a public building with noted building-related symptoms. The study goes on to provide reasons for the failure of attempts to manage the symptoms and discusses the current challenges concerning the process.

A participatory case study was used as the research methodology to identify the current challenges concerning a municipal approach to managing the building-related symptoms in a case-study building. The researchers scrutinised the history of the health symptom management process and attended the project planning meetings focused on the investigation of the condition of the building.

Multiple challenges concerning maintenance and omitted or postponed repair actions, as well as vagueness in the management process were found. In addition to this, it was noted that the complexity of the initial design of the building and vandalism have resulted in challenges for the maintenance and moisture performance of the building structures. According to the study, more orderliness and a more systematic process is needed when managing a municipal property.

The identified property management challenges may be of practical value for the facility managers and the property owners, especially when managing the building-related symptoms and a damaged building.

This study highlights the importance of having an in-depth understanding of condition assessments as well as proper maintenance and timely repairs for the successful management of the building-related symptoms in a municipal building. This is a pilot project in a larger project of management of building refurbishment.

Poor indoor air quality in schools is a worldwide challenge that poses health risks to pupils and teachers. A possible response to this problem is to modify ventilation. Therefore, the purpose of this paper is to pilot a process of generating alternatives for ventilation redesign, in an early project phase, for a school to be refurbished. Here, severe problems in indoor air quality have been found in the school.

Ventilation redesign is investigated in a case study of a school, in which four alternative ventilation strategies are generated and evaluated. The analysis is mainly based on the data gathered from project meetings, site visits and the documents provided by ventilation and condition assessment consultants.

Four potential strategies to redesign ventilation in the case school are provided for decision-making in refurbishment in the early project phase. Moreover, the research presents several features to be considered when planning the ventilation strategy of an existing school, including the risk of alterations in air pressure through structures; the target number of pupils in classrooms; implementing and operating costs; and the size of the space that ventilation equipment requires.

As this study focusses on the early project phase, it provides viewpoints to assist decision-making, but the final decision requires still more accurate calculations and simulations.

This study demonstrates the decision-making process of ventilation redesign of a school with indoor air problems and provides a set of features to be considered. Hence, it may be beneficial for building owners and municipal authorities who are engaged in planning a refurbishment of an existing building.

This study aims to provide a foundation for the development of subcontracts that suit takt production in construction.

This is a non-empiric conceptual study, which integrates takt production and general construction literature into new proposals for subcontract clauses suitable for takt production in construction. This study uses literature reviews, from which proposals regarding takt production viable subcontract clauses are conducted via logical reasoning.

A total of 13 proposals for takt production applicable subcontracts are provided in this study. The proposals emphasize detailed and collaborative planning, suitable payment methods and flexibility for takt plan modification.

Previous takt literature has not properly addressed the development of subcontracts for takt production, despite regular attempts to use subcontracting in takt production. This study aims to aid main contractors to create fair and suitable subcontracts, so that adhering to takt schedules could be more viable in practice. This study also acts as a foundation for further empirical studies regarding the subject.

Public authorities are required to organise new facilities to respond to changed user demands in terms of a public-owned school. The number of pupils attending the case study school will increase in the following years, as will the number of children attending a day nursery located on the present campus. In addition, the users of the campus have complained of building-related symptoms. This study aims to understand the municipal decision-making process in organising the school’s facilities, in particular, the factors used for decreasing uncertainty around a project.

This study is a case study undertaken through an action research approach. The researchers participated in the project planning meetings concerning the future activities to take place in the building.

Over a 13-month period, multiple stakeholders participated in the project planning meetings providing a deeper understanding of the space demands posed, current challenges and opportunities offered by the existing building. In addition, the alternative solutions generated were evaluated. The problem identification and information gathering periods lasted over nine months, which was far longer than predicted. Thus, generating alternative solutions and evaluation of the solutions also delayed. As the entire process was delayed substantially, the final decision on organising the facilities was not made during this research.

This research may be of practical value for a property owner and a project team for decision-making concerning changed facility demands.

This paper provides information about how public authorities are making decisions on facility organisation during conditions of uncertainty.

The purpose of this paper is to compare the employee well-being of police officers in different investigative groups. This paper analyses crime investigators’ employee well-being from four perspectives: organisational commitment, job satisfaction, exhaustion and turnover intentions.

The analysis is based on Finnish Police Personal Survey data (n=6,698), and qualitative and quantitative analysis methods are utilised.

Significant differences between investigative groups were found, and the police officers working in short-term investigations had the lowest level of well-being. The qualitative results revealed the employee- and organisational-level reasons behind these attitudes. One major issue is the lack of meaningfulness in work as the respondents describe their jobs as boring and monotonous and report that they do not have the appropriate resources to do their work as well as they wish.

To enhance the well-being of the investigators, police forces should improve the ways of leadership and invest more resources especially on short-term investigation to diminish the insecurity and ensure the quality and continuity of the work.

Research on the well-being of police officers has mostly focused on officers conducting surveillance or emergency operations, and there is very little knowledge of the well-being of crime investigators. This research adds to the limited knowledge on employee well-being of crime investigators.