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This paper aims to propose a framework for how privacy-preserving technologies (PETs) create business value for organizations. The framework was developed by examining the literature on privacy and information technology’s impact (symbolic and function). The authors evaluate the framework’s applicability using multiparty computation (MPC) as an instance of PETs, with expert interviews in the telecommunication industry.

In an illustrative case of four telecommunication companies, the authors conducted semi-structured interviews with experts and used MPC as an instance of PET.

The evaluation of the framework indicates that PETs create business value for organizations: enhancing customer interactions, sales, personalized services, predicting market trends and collaboration among organizations. The findings show that business value of PETs is mainly driven by consumers and organizations willing to share data and collaborate.

This study was limited to the telecom sector and focused on MPC as an instance of PET. Further studies should be conducted to explore the benefits of other PETs and MPC. Future research could find out if this framework is also helpful for implementing other PETs or even other types of technology. The authors’ framework provides factors that future studies can use to quantify the impact of PETs. The authors hope that this framework provides an overarching reference for organizations considering the adoption of PETs.

The authors’ findings inform managers in exploring the business value of PETs for organizations. This study also provides insights into which costs and risks to consider when implementing PETs.

This study is one of the few to propose a framework on how PETs create business value for organizations. Future research can use factors in the framework (e.g. customer interactions, sales, personalized services and market trend prediction) to conduct a quantitative study on PETs’ business value. Managers adopting PETs can use the framework to identify areas where PETs impact their organization.

Existing overviews of barriers for openly sharing and using government data are often conceptual or based on a limited number of cases. Furthermore, it is unclear what categories of barriers are most obstructive for attaining open data objectives. This paper aims to categorize and prioritize barriers for openly sharing and using government data based on many existing Open Government Data Initiatives (OGDIs).

This study analyzes 171 survey responses concerning existing OGDIs worldwide.

The authors found that the most critical OGDI barrier categories concern (in order of most to least critical): functionality and support; inclusiveness; economy, policy and process; data interpretation; data quality and resources; legislation and access; and sustainability. Policymakers should prioritize solving functionality and support barriers and inclusiveness barriers because the authors found that these are the most obstructive in attaining OGDI objectives.

The prioritization of open data barriers calls for three main actions by practitioners to reduce the barrier impact: open data portal developers should develop advanced tools to support data search, analysis, visualization, interpretation and interaction; open data experts and teachers should train potential users, and especially those currently excluded from OGDIs because of a lack of digital skills; and government agencies that provide open data should put user-centered design and the user experience central to better support open data users.

This study contributes to the open data literature by proposing a new, empirically based barrier categorization and prioritization based a large number of existing OGDIs.

This paper aims to explore how digital technologies have forced small- to medium-sized enterprises (SMEs) to reconsider and experiment with their business models (BMs) and how this contributes to their innovativeness and performance.

An empirical study has been conducted on 338 European SMEs actively using social media and big data to innovate their BMs. Four in-depth case studies of companies involved in BM innovation have also been carried out.

Findings show that the use of social media and big data in BMI is mainly driven by strategic and innovation-related internal motives. External technology turbulence plays a role too. BMI driven by social media and big data has a positive impact on business performance. Analysis of the case studies shows that BM is driven by big data rather than by social media.

Research into big data- and social media-driven BMs needs more insight into how components are affected and how SMEs are experimenting with adjusting their BMs, specifically in terms of human and organizational factors.

Findings of this study can be used by managers and top-level executives to better understand how firms experiment with BMI, what affects business model components and how implementation might affect BMI performance.

This paper is one of the first research contributions to analyse the impact of digitalization, specifically the impact of social media and big data on a large number of European SMEs.

Information and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore the roles that information and digital literacy play on the employees' perception in relation to usefulness and ease of use of digital technologies and consequently their intention to use technology in the practices they perform at the workplace.

This paper builds a conceptual model with key constructs (information literacy and digital literacy) as new antecedents to the technology acceptance model and aims to establish that information literacy and digital literacy are indirect determinants of employees' intention to use digital technologies at the workplace. The data set used in this paper comprises of 121 respondents and structural equation modelling was used.

The findings reveal that both information literacy and digital literacy have a direct impact on perceived ease of use of technology but not on the perceive usefulness. The findings also show that both literacies have an indirect impact on the intention to use digital technology at work via attitude towards use.

Managers and decision-makers should pay close attention to the literacy levels of their staff. Because literacies are such an important skillset in the digital age, managers and chief information officers may want to start by identifying which work groups or individuals require literacy training and instruction, and then provide specific and relevant training or literacy interventions to help those who lack sufficient literacy.

This is one of the first studies to consider information literacy and digital literacy as new antecedents of the technology acceptance model at the workplace environment.

Fearing that their voice and SMS business will be substituted by IP‐based services from internet companies, mobile operators are developing various IP multimedia subsystem (IMS) based technologies to enable richer communication services. They reason that since the new rich communication services – such as enhanced presence, group communication and seamless switching between devices and media types within the same communication session – provide secure and more reliable services than those offered by internet companies – Skype, Whatsapp and Google+, for instance – consumers will readily appreciate their services and consequently use them. This paper seeks to address these issues.

To validate these claims, this study analyzes the results of a conjoint survey among 82 respondents in The Netherlands, France and Spain. Are users really willing to adopt these rich communication services and, if so, do issues like reliability, privacy and security impact their decision?

The results indicate that while users are most interested in “group communication” features of rich communication services, they appreciate other services like “switching devices”, “switching media during communication sessions” and “file‐sharing”. Still, for all services, reliability, security and interoperability (i.e. switching between devices) are valued as important requirements.

These findings contribute to the debate on platform competition, as these rich communication services are provided on the basis of the IMS platform, while competing services are offered via an internet base platform.

This paper contributes to the discussion in the mobile telecommunications domain on whether and how operators can counter the threat from internet players that look to take over their voice and SMS business. Theoretically, this paper will contribute both to understanding why users intend to adopt advanced mobile services and creating insight into the consumer‐related factors that drive the war between competing service platforms.

The purpose of this paper is to study what motivates small businesses to engage in collective action, especially in high-tech industry.

Application domain is smart living industry, in which installation companies offer ICT-enabled solutions for smart home services. A survey was conducted among 140 small/medium installation companies in smart living industry which are members of a major Dutch branch organization. Structural Equation Modelling (SEM) was used to model and analyse data from the survey.

The paper found that different types of motivations do not significantly increase the collective orientation of small businesses. Moreover, the current involvement of small companies in smart living projects is not directly related to their collective orientation.

The lack of collaboration is resulting in market fragmentation and lack of technological interoperability. The paper advise policy makers to provide selective incentives to stimulate collaboration and to facilitate knowledge sharing on best practices and collective business cases.

The motivational factors for collective action between small businesses in high-tech sectors have rarely been studied. Although many studies addresses collective action issues on an individual level, the literature lacks an integration of existing theories into a set of testable hypotheses that aim at motivators and inhibitors of inter-organizational collective action.

This paper seeks to study how interorganizational governance mechanisms within mobile eco‐systems are affected by the end of the walled gardens and what this implies for developing mobile internet services.

Starting from concepts on interorganizational governance, the paper conducts an extensive case study on how the Dutch walled garden i‐mode portal evolved in an open WAP‐based portal.

The transition of walled garden to open portals dramatically changes governance mechanisms between operator and content providers. Authority‐based governance in the form of operator rules, contracts‐based governance in the form of formalized agreements, and trust‐based governance in the form of close collaboration all reduced following the end of the walled garden.

The author demonstrates that theoretical concepts of interorganizational governance are relevant for actors within the mobile ecosystem to understand, next to regulatory, technical and market mechanisms, if they are to provide value to the customers as well as to the eco‐system itself.

Although scholars often agree that the choice between walled gardens and open models will influence service innovation, existing studies do not systematically study how governance between operators and content providers changes when the mobile eco‐system is transforming from walled gardens to open models. Although this paper focuses on the relation between operators and content providers, the power shift to hardware and platform providers implies that governance is still highly relevant. As walled gardens also emerge in other areas of ICT‐enabled services, for instance in the Smart Living domain, the insights will be valuable for studies on ICT‐enabled service industries as well.

The purpose of this paper is to explore how technological and strategic developments enable new billing processes for mobile content services.

Interviews with practitioners are used as input for designing different archetypical role division models for billing and process models. The potential of these process models to reshape the mobile industry is evaluated on three criteria: convenience for the end‐user; potential resource barriers; and the fit with strategic interests of the actors involved.

Both technological advances and the introduction of new roles and strategies in the mobile domain enable the emergence of alternative billing methods. While network operator‐centric models remain relevant in the short term, in the longer term they will co‐exist with other models in which the customer transaction is owned by the content aggregator, the content provider, the ISP or the payment provider.

The research demonstrates the relevance of analysis at the process level in assessing the feasibility of new role division models at the value creation level.

The emergence of alternative billing providers is expected to change the power balance in the value network and assist in opening up the “walled garden”.

The analysis extends beyond existing discussions on billing in the mobile industry, which typically focus on the value network level, as the process level and the related resources are included. Moreover, the empirical data from the interviews with practitioners at various organizations provide new insights into the feasibility of these models in practice.

The purpose of this paper is to analyze mobile tethering from technological and social perspectives. Mobile tethering allows us to share cellular data connection with others over WiFi, Bluetooth or USB. Although the technology is ready and has promising outcomes, service providers and the users still keep their distance. Therefore, the incentives for the users and service providers should be identified.

Technical challenges in terms of energy and bandwidth consumption are explored using an application specifically developed for mobile tethering. Usage issues are studied through conjoint analysis, in which we analyze the importance of technical aspects as well as social conditions for sharing data connection with others.

The research shows that although energy, bandwidth and security are important technical challenges, users are mainly concerned about social aspects, such as with whom the connection will be shared, rather than monetary issues. Mobile tethering is a viable cooperative service, only when users are familiar with the person with whom the data connection is being shared.

In the technical evaluation of the mobile tethering application, only Android operating systems are being used. Other operating systems (e.g. iOS) may perform differently. Moreover, only a small fraction of smartphones and tablets has been tested.

Service providers tend to block mobile tethering technology, as they do not have control and do not expect to gain revenues. However, service providers have the abilities to satisfy the security and privacy concerns of the users and can create secure femtocells for their customers.

Mobile tethering performance results indicate that more people can access the Internet while they are mobile even if they do not have cellular data subscription. More Internet-based services can be offered to people while they roam in other countries.

For technology developers, both the key technical issues and the concerns of the consumers are highlighted. Future applications must contain reliable security and privacy protocols in their design. Moreover, the significance of the social networks is shown in the decision-making of the use of mobile tethering, especially with respect to the credit exchange.

Because of the attention increasingly being focused on digital transformation, interest in business models of platform-enabled ecosystems is rising rapidly. Although there are different theoretical views on the role of ecosystems, a synthesis of research, with a focus on governance and orchestration in dynamic, multi-industry eco-systems, is lacking.

A systematic literature review was conducted by following a rigorous search protocol in the scholarly databases covering both journal articles and conference papers These papers were subsequently filtered, and finally, 48 relevant papers were selected for analysis.

The review identifies five key aspects of platform governance design that need close consideration: the meta-organisation or ecosystem design, coordination mechanisms, mechanisms for value co-creation, value appropriation mechanisms and architectural principles. To achieve balance among a set of competing demands, platform leaders need to devote adequate attention to these aspects.

Based on a literature review, the authors provide an overview of underlying theoretical views, research methods and key trends to develop a sound theoretical grounding for research on platform governance design. The paper also suggests research gaps in the existing literature and sets directions for researchers to strengthen the understanding of effective platform governance design. The paper also provides valuable information to managers in developing or leading a successful platform ecosystem.

The paper uses existing literature published in this topic and original in nature.