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Traditional “third places” provide physical places for human contact and social experience outside of the home or workplace/school. Institutions as disparate as fitness centers, libraries, and beauty salons are examples of third places: locations where people gather and often talk about things that are important to them. Libraries have a long tradition of connectedness and community that has put them in the forefront of traditional third places. As library Web sites are created and evolve, the sense of place provided by physical third places will become increasingly important online. Much about connectedness and community online can be learned from the concept of third places and their importance in real life and in cyberspace. The traditions inherent in libraries as physical third places provide predictions, projections, and inspirations for continued good service in the online presence of libraries.

The purpose of this paper is twofold. It first examines cross-institutional benchmark data about “library as place” from 99 US schools in the Measuring Information Service Outcomes (MISO) Survey (www.misosurvey.org). The data demonstrate the value of “library as place” to students in particular. Second, the paper shares case studies of how two college libraries made MISO Survey “library as place” data actionable. Lafayette College (Easton, Pennsylvania) analyzed local MISO Survey data after a renovation to validate return on investment. Earlham College (Richmond, Indiana) analyzed MISO Survey data to help secure a science library renovation and to justify an architectural study for its main library.

The paper begins with an analysis of “library as place” using aggregate benchmarks derived from US college and university respondents between 2012 and 2015. Specifically, the paper contrasts student and faculty perceptions of “library as place” via national benchmarks about: library services importance, satisfaction, and use (three benchmarks); hybrid online/“place-based” library services importance, satisfaction, and use (three benchmarks). Pivoting from higher education to individual, local perspectives, two case studies reveal how academic libraries used MISO Survey findings to demonstrate the value of “library as place” for renovation purposes.

The findings include that undergraduates make more frequent use than faculty of place-based services such as reference, equipment loans, and physical course reserves. Undergraduates also find most of these services more important than faculty do. Faculty makes generally more frequent use than undergraduates of online services such as library databases and the catalog. They find that these services to be more important than undergraduates do. Faculty and undergraduates use newer library discovery systems with equal frequency and find them to be equally important. Undergraduates find comfortable library spaces to be very important, and faculty considers them to be only a bit less important.

This is the first paper using MISO Survey data to focus on the importance and satisfaction of place-based library services involving cross-institutional comparisons for students and faculty. Previously published research using MISO Survey data have compared the use of place-based library services. This is also the first paper to offer case studies about how institutions use MISO Survey data to demonstrate the value of “library as place.”

The purpose of this paper is to present a high‐level investigation of the physical‐conceptual continuum occupied by both digital and physical libraries.

A framework is provided for thinking about the notions of place and library. The issue of materials and the ideas they represent is considered. Places for people are considered, including issues of people's sense of place in physical and digital spaces. The issue of physical and digital spaces as places for work, collaboration, and community‐building is considered.

As more digital libraries are built, and as more physical libraries offer electronic access to parts of their collection, two trends are likely to result: the role of the library as a storage space for materials will become decreasingly important; and the role of the library as a space for users, for individual and collaborative work, and as a space for social activity, will become increasingly important.

Digital libraries are unable to fulfill some of the functions of the physical library as physical spaces, but are able to offer functions beyond what the physical library can offer as cognitive spaces.

Areas of likely future development for digital libraries are suggested, as vehicles for enhancing cognitive space by augmenting representations of ideas in materials.

This paper argues that in many ways digital libraries really are places in the conceptual sense, and will continue to broaden and enrich the roles that libraries play in people's lives and in the larger social milieu.

To provide insight and practical perspectives into the needs of university students regarding places to gather, develop community, and find restoration on the college campus. This information can be used by libraries as they seek to encourage library use by students.

About 44 students were sent into the field to document the location and physical characteristics of the “third place.” The questionnaire and field notes recorded by the students addressed the central questions of what spaces constituted their third places, the location of those spaces, the activities in which they participated while there, the factors that contributed to their selection of those places, and the important design features of those third places. In addition, the research team observed students in library settings and interviewed library administrators.

About 80 percent of students indicated that their favorite third place was off campus. These places were overwhelmingly coffee shops and restaurants. The major functions served by their third places included socialization and relaxation.

These findings provide insight into the way students now study, research, and communicate. Libraries can use this information as they design spaces that encourage students to come to the library to study, as well as socialize, converse, find restoration, and simply “hang out.”

The paper brings together practical information from an interdisciplinary team that can aid libraries interested in renovating spaces to accommodate students of the twenty‐first century.

Canada's aging population is expected to have an impact on all public institutions; for public libraries, the emergence of a large, multi‐generational user group of older adults challenges the current paradigm of services to seniors. The purpose of this paper is to report on the reflections of a small sample of baby boomers and how the public library‐as place contributes to their caring relationships with their elders.

This study examined a subset of baby boomer library patrons who are in caring relationships with elders. The study is theoretically framed by the ethic of care and emerging theories of library‐as‐place grounded in human geography and sociology. An instrumental case study of seven carers in an urban Canadian city was conducted, using long form interviews.

Findings suggest that while these baby boomer respondents value their libraries deeply, there is potential to create services and practices more attuned to the needs of older adults who are in relationships with elders.

As a single case of a small sample of baby boomers, this study is limited by its size, scope and geography. The direct voices of the elders could not practically be incorporated into this study and should be considered in future research.

This study offers an alternate framework to library‐as‐place studies based on a specific profile of “older adult” library users. It examines the library needs and uses of a small but rapidly growing sector of many public library communities. Older adults can be seen by libraries as two distinct demographic groups – the very old (elders) and their younger peers (baby boomers).

In this information age, demonstrating the significance of physical libraries is increasingly important. The roles and functions of libraries have been discussed using the concept of the library as place in interdisciplinary perspectives. However, the overall structure of the concept is inadequate because there are multifaceted arguments; how the concept has changed is not clear either. The purpose of this study is to clarify the whole picture of the roles and functions of the library as place in public libraries and to show the transition of the roles and functions.

Qualitative content analysis and time-series analysis were conducted using 175 related articles that mentioned the roles and functions of the library as a place.

An overall of 2,966 codes about library as a place was extracted and organised into a conceptual model, comprising 3 symbolic infrastructures (Wisdom, Heritage and Community), 11 categories (Intelligence, Creativity, Novelty, Culture and History, Neutrality, Equality, Empowerment, Publicness, Privacy, Sociability and Friendliness) and 30 subcategories. The study found that concepts of the library as place have developed rapidly since the 1990s, and roles have diversified from traditional ones.

The conceptual model of the library as place in this study, which integrates diverse perspectives such as physical spaces, activities and symbols, is the first of model's kind.

The purpose of this paper is to analyze the role of public libraries as institutions underpinning a democratic public sphere as reasons legitimizing libraries compared to reasons that are more traditional and the actual use of libraries as public sphere arenas.

A survey of representative samples of the adult population in six countries – Denmark, Sweden, Norway, Germany, Hungary and Switzerland – was undertaken.

Legitimations related to the libraries role as a meeting place and arena for public debate are ranked as the 3 least important out of 12 possible legitimations for upholding a public library service. Libraries are, however, used extensively by the users to access citizenship information and to participate in public sphere relevant meetings.

Few studies have empirically analyzed the role of libraries in upholding a democratic and sustainable public sphere. This study contributes in filling that gap.

This article explores how public librarians understand and perform the democratic mission of public libraries in times of political and social turbulence and critically discusses the idea of public libraries as meeting places.

Five group interviews conducted with public librarians in southern Sweden are analyzed using a typology of four perspectives on democracy.

Two perspectives on democracy are commonly represented: social-liberal democracy, focusing on libraries as promoters of equality and deliberative democracy, focusing on the library as a place for rational deliberation. Two professional dilemmas in particular present challenges to librarians: how to handle undemocratic voices and how to be a library for all.

The analysis points to a need for rethinking the idea of the meeting place and offers a rare example of an empirically based argument for the benefits of plural agonistics for analyzing and strengthening the democratic role of public libraries.

The study aims to report on a research project that analyzed social websites for booklovers. These sites represent a service that is promising for public libraries in their efforts to find new ways in promoting reading and literature. At the same time the growth of such sites is another example of how technological developments challenge librarianship. Many of these sites are established and run independently from the library field.

This paper reports from a research comparing two such websites – the Norwegian Bokelskere.no and the Hungarian Moly.hu. A questionnaire was published on the two websites in mid September 2010. It was accessible for approximately 20 days. A total of 777 users filled in and returned the questionnaire.

As the typical user of Moly/Bokelskere is a young, ethnic Hungarian or Norwegian, well educated, female from the bigger cities the complexity and pluralism of society is not reflected in the websites in the same way as it is in physical libraries. They are not heavy library users, and they have a relatively low trust concerning libraries in comparison with other sources of information. The sites are mainly used as information sources and not as places where one can meet with others. Although the social dimension of reading appears, it is related mainly to the family or friends and not to strangers.

It would be inaccurate to claim that the study gives a comprehensive overview on social sites for booklovers. The relatively high number of respondents from the two analyzed websites provides an extensive, but not comprehensive, sample. Self‐recruitment of respondents might cause biases compared with a randomly drawn sample.

The study on which the paper is based is a part of the PLACE project, which aims at exploring the role of public libraries as meeting places. The study generates knowledge on the potential and role of virtual meeting places that is relevant for public libraries in their efforts to adapt to a new reality.

The study generates knowledge that can be of importance for developing libraries and library policies in relation to digital meeting places.

There are few studies analyzing literary websites for booklovers and the study contributes in developing a new research field in library and information science.

Collection content is no longer the primary distinctive signifier of excellence in the present libraries. In an information market where technology has increased access to content, thereby providing resources at one’s fingertips, the provision of services is increasingly becoming a distinctive signifier of excellence and quality. In such an open/service-oriented marketplace, what are the services that are signifiers of excellence and consequently distinguish a library? This paper aims to review select literature within the USA to identify the services that are signifiers of excellence and that will consequently distinguish a library in the current era and investigate the extent to which said services identified in the review of the literature are provided by the University of the West Indies (UWI) Mona library, but focus specifically on only those that meet the additional criteria of placing the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering. These two additional criteria provide the added signature or uniqueness essential to being distinguished.

Through the use of a mixed methods research, this paper highlights library service offerings considered as distinctive signifiers of excellence within the American literature and also within the UWI Mona Library – that will distinguish a library.

This paper reveals services incorporating technology, the library as a place/space, teaching and research and personal attention to users as distinctive signifiers of excellence. In this regard, within the UWI Mona Library, services offered such as the Virtual Reference Service, Extended Opening Service, Halls of Residence Librarian Service, Information Commons Service, Information Literacy Service and the West Indies and Special Collection Research Service were found to incorporate the aforementioned service themes and placed the UWI Mona library as either the first to introduce the service in Jamaica or as the only library in Jamaica with the particular service offering, consequently distinguishing the UWI Mona Library from other academic libraries in Jamaica.

This paper is of value, as it provides the library and information community with an outline of services that distinguish a library; it offers library managers in Jamaica and the rest of the world the opportunity to compare services in their libraries with that of other libraries as outlined within the literature review as well as within the UWI Mona library; it highlights how the UWI Mona library, an academic library in the Caribbean, compares on the international library scene, with particular reference to the USA; it informs current and potential library users of how the UWI Mona library is trending in service culture and a focus on distinctive services can promote a community of academic library service best practice.