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Purpose: In the contemporary knowledge economy, organisations mainly derive a competitive advantage by leveraging their intangible assets. Competent and motivated employees are the primary strategic resources to attain innovation and business continuity. Consequently, workplace learning and development (L&D) is at the forefront of the human resource management (HRM) discipline. At the same time, with the changing technology landscape, organisations are transforming their L&D function to be sustainable. Against this backdrop, the main objective of this chapter is to illustrate how artificial intelligence (AI) contributes to a specific HRM sub-function, that is, workplace L&D.

Design/Methodology/Approach: Grounded on intense scrutiny of literature, this chapter construes AI as intelligent machines that think and work like humans and have the potential for enhancing learning processes. Different themes have been presented, which suggest the capabilities of AI systems to fuel employee learning at the workplace.

Findings: Findings demonstrate that AI-enabled workplace learning is rooted in improved knowledge management (KM) capabilities, developmental feedback, personalised education, learning for a diverse pool of learners, virtual mentoring, and chatbot-based learning.

Research Limitations/Implications: This conceptual study suffers from a lack of empirical support.

Practical Implications: This chapter contributes to expanding scholarship on integrating AI and the HRM domain, particularly L&D. Further, it highlights how L&D professionals should integrate AI into employee learning journeys to evoke effective learning outcomes.

Originality/Value: This chapter provides a gestalt approach to integrating AI with employee L&D

Scholarship on workplace diversity, equity, and inclusion (DEI) is voluminous. Nevertheless, there is relatively little work that examines DEI from an organization development and change (ODC) or systems perspective. As a result, there is no unified framework ODC practitioners can use for DEI diagnosis and intervention. The purpose of this chapter is to review the ODC literature with respect to DEI and propose a diagnostic Context-Levels-Culture (CLC) framework for understanding and addressing diversity-related challenges in organizations. We also present a case example of how this framework can be used in DEI consulting, including implications for future research and practice.

In this chapter, we explore the role of disability-based employee resource groups (ERG) in implementing large organizations' disability inclusion strategies and how pandemic responses shaped the workplace treatment and inclusion of disabled employees.

We conducted semi-structured interviews with disability-based ERG members and diversity, equity, and inclusion (DEI) professionals in large corporate settings. Then, we analyzed how pandemic-induced changes in the workplace impacted disability inclusion efforts and experiences of disabled employees.

Results from our study revealed that workplace disability inclusion responsibilities shifted to disability-based ERGs during the onset of the pandemic. Participants detailed how organizational disability inclusion practices and policies expanded through increased awareness among some employee bases and were de-prioritized to the point of erasure in other situations. Within the context of the pandemic, members of disability-based ERGs played an integral part in both enhancing visibility of disability and responding to instances of ableism in their respective organizations.

Findings provide context as to how shifting organizational contexts, such as pandemic related workplace policies, becomes disabling, and in turn illustrate the fluid nature of disability. By framing disability as an evolving (fluid) identity category and prioritizing the awareness of disabled perspectives, organizations can better support disabled employees in their future, overarching DEI strategies and approaches to workplace inclusion post-pandemic.

Anne Bartlett is a Ph.D. candidate in the Department of Sociology at the University of Chicago. She holds a degree in Sociology and Social Policy from the University of the West of England and Masters degree in Sociology from the University of Chicago. Prior to this, she worked in various capacities in the British government for over fifteen years. Her Ph.D. research centers on the changing nature of political subjectivity in London, particularly as it pertains to the lives of refugees and migrants. Her other areas of interest include sociological theory, globalization, human rights and evolving forms of political culture.Katie Cangemi is a student at DePaul University.Terry Nichols Clark is Professor of Sociology at the University of Chicago. He holds MA and Ph.D. degrees from Columbia University, and has taught at Columbia, Harvard, Yale, the Sorbonne, University of Florence, and UCLA. He has worked at the Brookings Institution, The Urban Institute, Department of Housing and Urban Development, and US Conference of Mayors. His books include Citizen Politics in Post-Industrial Society, City Money, The New Political Culture, and Urban Innovation. Since 1982 he has been Coordinator of the Fiscal Austerity and Urban Innovation (FAUI) Project, which includes a data base of over 10,000 municipalities in up to 35 countries. It is the most extensive study to date of local government in the world, including data, some 700 participants, a budget exceeding $20 million, and 50 published books, much available on the website http://www.src.uchicago.edu/depts/faui/archive.htmlRichard Florida is the author of the groundbreaking book, The Rise of the Creative Class: And How Its Transforming Work, Leisure Community and Everyday Life Basic Books 2002, stressing the rise of creativity as an economic force. He is the H. John Heinz III Professor of Economic Development at Carnegie Mellon University, where he is founder and co-director of the Software Industry Center. He has been a visiting professor at MIT and Harvard University’s John F. Kennedy School of Government. He is co-author of five other books, including Industrializing Knowledge; Beyond Mass Production and The Breakthrough Illusion, and more than 100 articles in academic journals. He earned his Bachelor’s degree from Rutgers College and Ph.D. from Columbia University.Gary Gates works in the Population Studies Center of The Urban Institute in Washington DC 20037. He completed his Ph.D. at Carnegie Mellon University, and is a leading researcher on gays in the U.S.Edward Glaeser is a Professor of Economics at Harvard University. He teaches urban and social economics and microeconomic theory. He has published dozens of papers on cities, economic growth, and law and economics. In particular, his work has focused on the determinants of city growth and the role of cities as centers of idea transmission. He also edits the Quarterly Journal of Economics. He received his Ph.D. from the University of Chicago in 1992.Pushpam Jain completed a Ph.D. at the University of Chicago.Jed Kolko is at the Department of Economics, Harvard University.Lauren Langman is Professor of Sociology at Loyola University, Chicago. His interests include alienation studies, Marxist sociology and cultural sociology. Recent publications include: Suppose They Gave a Culture War and No-one Came: Zippergate and the Carnivalization of Political Culture, American Behavioral Scientist (December, 2002); The Body and the Mediation of Hegemony: From Subject to Citizen to Audience, in Richard Brown (Ed.) Body, Self and Identity (University of Minnesota Press, 2002); From the Poetics of Pleasure to the Poetics of Protest, in Paul Kennedy (Ed.) Identity in the Global Age (Macmillan & Palmore, 2001); with Douglas Morris and Jackie Zalewski, Globalization, Domination and Cyberactivism, in Wilma A. Dunaway (Ed.) The 21st Century World-System: Systemic Crises and Antisystemic Resistance (Greenwood Press, 2002).Richard Lloyd teaches at Vanderbilt University, he completed his Ph.D. at the University of Chicago. His research interests include urban culture. Postindustrial economy, and labor force participation.Dennis Merritt completed a BA at the University of Chicago and MA at DePaul University. He was Analysis Manager of the Fiscal Austerity and Urban Innovation Project for four years.Albert Saiz is in the Research Department, Federal Reserve Bank of Philadelphia. He completed a Ph.D. in Economics at Harvard.Lenka Siroky studied at the Universities of Prague and Budapest, spent two years at the University of Chicago, and is currently studying at Harvard University.Kenneth Wong is Professor of Public Policy and Education and Professor of Political Science at Vanderbilt University. He also serves as Associate Director of the Peabody Center for Education Policy at Vanderbilt University. He was Associate Professor in the Department of Education and the Social Sciences Division at the University of Chicago, where he earned his doctorate in political science. He has conducted research in American government, urban school reform, state finance and educational policies, intergovernmental relations, and federal educational policies (Title I). He is author of Funding Public Schools: Politics and Policy (1999), and City Choices: Education and Housing (1990), and a co-author of When Federalism Works (1986). He is currently the President of the Politics of Education Association.Alexei Zelenev is an Associate Economist at the Federal Reserve Bank of Chicago. He received his Bachelor’s degree in economics from the University of Chicago.

The International Mayor provides a quick but precise overview of mayors and their cities around the world. As the Fiscal Austerity and Urban Innovation (FAUI) Project is unique in its extensive coverage, so is this report.

The current changes and relevance of female entrepreneurship at the national and international level for economic growth, social impact and environmental degradation highlight the need for more analysis of female entrepreneurial typologies and value creations.

This chapter aims to contribute to the field of female entrepreneurship literature. It provides theoretical evidence about the main internal (personal characteristic and motivation, network) and external (women migration, crises, digitalization) drivers that trigger women entrepreneurs to undertake entrepreneurial actions in national and international contexts. Besides, this chapter conceptualizes a new untapped context of multiple value-creating entrepreneurial systems in the female entrepreneurship literature by uncovering a blended form of value creation encompassing several social, economic and environmental levels.

Purpose: Leaders must come up with new ideas and motivate their people to welcome new beginnings if they are to adapt to the changing demands of the business. Organisations face challenges in navigating the vast array of possibilities and choices in the volatility, uncertainty, complexity, and ambiguity (VUCA) world. This chapter explores various leadership styles, highlighting leadership initiatives in the context of (VUCA) during the COVID-19 pandemic.

Methodology: Secondary sources were used to collect information and data, including published articles, journals, newspapers, reports, books, and websites. The logical progression was used to comprehend the idea of VUCA leadership and strategies.

Findings of the Study: The VUCA accurately depicted the global landscape after COVID-19. It offered a valuable framework for examining strategy and leadership in a swiftly evolving world. To portray the dynamic characteristics of the corporate environment and to lead, many businesses use VUCA. Furthermore, this study highlights the VUCA leadership essential skills needed for effectively navigating VUCA circumstances.

Practical Implications: This study focuses on VUCA leadership practices and strategies in the workplace. The chapter outlines six key competencies: setting goals, being prepared, putting the customer’s needs first, flexibility and adaptation, decision-making, and collaboration and teamwork. These skills are essential for corporations to endure and thrive in VUCA circumstances. Corporate leaders are encouraged to integrate these skills into their repertoire, equipping themselves to confront challenges in a volatile environment.

This chapter reviews the literature on servitization to understand whether and how mergers and acquisitions (M&As) have been dealt with and what the portrayed consequences are of servitization through M&As. Servitization refers to how manufacturing firms extend and remodel their offerings to focus on value in use rather than product transfer. The rationale of the chapter follows from how business model innovation or business modeling has been predicted as the next M&A wave, while the focus on servitization has been pronounced in research and practice as a means for manufacturing firms to refocus operations during the past decade. The chapter concludes that while the servitization literature is vibrant, the mode of reaching service competence and renewing business is not well explored in the literature. In line with the predicted next M&A wave, servitization through M&As would thereby create an interesting path for future research.

This research aims to examine how decision-makers’ demographic traits affect the integration of foreign workforce into Tirolean (Austria) companies. With continuous world migrations, Tirol experiences a great inflow of foreign workforce. While integrating into the workforce, the foreign workers interact with various decision-makers whose demographic traits (e.g., age, gender, nationality) potentially influence the success of the integration process. To gather data on the integration levels of a foreign workforce, the author conducted a questionnaire. Furthermore, several statistical analyses were run to determine if the relationship between demographic characteristics and integration success exists. The study reveals that demographic characteristics influence decision-makers’ acceptance of expatriates, as well as their recruitment, integration, and training and development outcomes. The empirical results indicate the strength of relationships identified through analyses. The study is limited to geographical, as well as the scope of the sample size, as the data are obtained from Tirol only. In addition, the results from the study serve as a basis for future discussions and research.

The term “socially disadvantaged pupils” defines those children from family environments that have low social and economic standards and are potentially endangered by socially pathological phenomena. Romani children make up the largest such group in the Czech Republic. Whereas in the 1991 census 33,489 Romani declared their Romani nationality, only 11,746 did so in the 2001 census, representing only approximately 0.3% of the total population. In fact the actual numbers are higher, as many hesitate to declare their Romani nationality for various reasons. NGOs estimate there are about 275,000 Romani, which represents approximately 2.7% of the total population. Czech law forbids public administration institutions (which include schools) to maintain evidence of national minorities, or to obtain, administer or make use of personal data that is somehow related to national minority inclusion. The authors attempted to analyze the circumstances of Romani pupils both in schools and families. The data was gained through all involved parties: Romani assistants, as well as teachers and students tutoring Romani families during the course of the Home Tutor project. This approach allowed us to view the problems of Romani pupil education in its natural background. The analysis is presented in the form of open coding; it describes key categories that were identified, using longer text analysis