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The case primarily deals with the HR issues confronted by a US telecom company entering India for software development.

The case can be used of MBA and BA level courses in human resource management and international management.

The focus of the case is on the international HR issues that emerge and how this company goes about solving its challenges of charting an international course. The telecom company establishes an Indian subsidiary, USTC-I, for this purpose and recruits fresh graduates and experienced professionals for USTC-I. The case describes the human resources challenges faced by Todd Johns, an HR Manager with the US company as the company attempts to recruit professional for USTC-I. This case deals with specific HR tools and techniques that can, and perhaps, should be used in identifying, recruiting, hiring and retaining employees.

Students should be able to: evaluate the current situation of the organization and offer possible remedies and solutions for improving future human resource practices in a global context, identify and analyze the effectiveness of how HR tools (recruiting methods, interviews, selection methods, orientation programs, reward systems) are implemented, develop a plan for improvement of HR recruiting and selection in an international context, explain the factors and problems that can undermine an interview's usefulness, and techniques for eliminating these problems in an international context, explain the pros and cons of background investigations, reference checks, and pre-employment information services in an international context.

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This paper develops a global information technology model that captures the main drivers of a firm's IT applications in multiple markets with two illustrative company cases. The paper develops a global information technology model by drawing from consulting experience and the relevant literature. The bases for the model are – a firm's environment, level of technological diffusion within a firm, and prospective technology applications based on the existing inventory of IT applications that support the firm's operations. The paper provides a description of the model dimensions and furnishes an illustrative mapping on an Indian firm and an American firm's operations.

The present research is an updated and expanded continuation of an article by Parayitam et al. from 2008. The purpose of this study is to examine several internet policies and whether the communication of these policies to the customer has significantly changed during a ten year period.

The study defines published policies of how a company operates with respect to different factors. The policies examined are privacy, security, shipping, returns, and warranty. Each of the policies described above were then rated as per the rating scale defined by the authors. The 525 e‐commerce sites studied were divided into service and product sites, respectively. The e‐commerce sites were also separated into 28 industry groups. The data were also collected on some of the other factors that were important in this study.

E‐commerce companies do not fully inform their customers. The results showed no significant relationships between the policy ratings and any of the other factors taken into account.

The net incomes collected were the companies' entire income, not exclusively from online sales. The present study used an unbalanced sample size consisting of more product sites than service sites.

People doing business over internet with e‐commerce companies need to read the privacy policy carefully and should be aware of how their information will be used by the e‐commerce companies.

The study provides valuable information about e‐commerce companies in communicating their customer service policies and very little changes have taken place in the last ten year period.

The rapid growth of the Internet and the number of online consumers have resulted in increased fears from privacy advocates, legislators and consumer groups regarding the guarantees of privacy when using e‐commerce and the Internet. Some companies collect marketing information on consumers’ Internet habits without their knowledge or consent. This study looks at stated policies appearing on the Web sites of a number of major e‐commerce companies regarding Internet privacy. This was accomplished by the examination of information related to current Internet policies posted on these firms’ Web sites. Also examined was whether these policies have been changed over a three‐year time period. Five policy categories were examined over this three‐year period using a consistent rating scale. These categories were privacy, returns, shipping, warranty, and security.

In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production and operations management (P/OM) textbooks, attention to quality, once the watchword and driving force in world business, has faded in both the practitioner and popular press. The ultimate purpose of the present research was to establish the progress, current status, and relevancy of the treatment of quality in current US P/OM textbooks, which remain the principal source of quality information in the undergraduate P/OM core course, preparing most future US managers as well as many international managers of tomorrow. Results of the present study indicate that over the last decade US P/OM textbooks have begun to reflect a more proactive and less reactive approach to quality management. However, results also indicate that current US P/OM textbooks lack relevancy of their quality content to practitioner needs, treat TQM and other holistic approaches to quality management superficially, and have little consistency concerning quality emphases.

Purpose: To analyse the acceleration of artificial intelligence (AI) operations and robotic process automation (RPA) by comparing its market size and revenue worldwide during the pandemic and, measuring the impact of AI investment levels on jobs human resource functions, and analysing the role of AI in future work.

Design/Methodology: The archival data analysis technique is used to fetch data from sources like the Centre for Monitoring Indian Economy (CMIE), Statista, Deloitte, Mc Kinsey, Strata, Tractica, and IDC. Descriptive analysis with supporting literature has been contextually used for each objective which further establishes practical and theoretical implications of AI, intelligent process automation (IPA), and RPA in different industries during Covid-19 pandemic. This study analysed active scholarly articles from the Scopus database and presented results and findings.

Findings: The findings of the study state that emerging technologies such as AI, IPA, and RPA have a strong potential impact on market size, revenue, number of jobs, and investments levels during the pandemic. The global investment in AI is projected to witness an upsurge from 2018 to 2027, which significantly impacts the human workforce in various industries. The results of the study state that AI/RPA seems to be a crucial technological intervention, especially in times of the pandemic.

Originality/Value: This study contributes to the body of knowledge by constructing a base for understanding the pace of AI/RPA/IPA intervention and its significant impact on organisation process, structure, and people in different sectors. The timeline and forecast of this study intend to make industry consultants future to prepare to align themselves in an era of digital disruption.

The objective is to carry out a thorough literature review and analysis of sustainable production system (SPS) and identify avenues for the future research.

A sample of 903 articles published from 1996 to 2019 in 40 journals were considered in the analysis. The classification and analysis of articles was done based on: time, focus area, methodology, research stream, authorship, industry sector, critical elements, implementation status, type of support and performance. Based on the analysis the future scope development needs are identified.

The findings are: increasing trend in empirical and conceptual research articles, need of sustainable principles implementation in the product development with combination of all the areas, need of more intercontinental research collaborations as the sustainable production is interconnected rather than isolated, need of sustainable constructs implementation as a coherent set instead of individual constructs, need of integration of sustainable philosophy with other manufacturing philosophies to achieve sustainable results and need of testing and validation of the support by researchers.

The results from the study will be useful to the researchers, academicians and professionals to trace the gaps, growth, pertinence and research developments in the field of SPS.

The purpose of this paper is to present multiple case studies of women in leadership roles in India with a view to identifying inhibitors, facilitators and the strategies adopted by them to mitigate the challenges in their odyssey to these positions. The paper contributes to the pivotal subject of under-representation of women in apex positions, which has garnered the attention of researchers in recent years grappling with the identification of the underlying causes. Thus, with a view to narrowing the gender gap in leadership positions, a greater understanding of this phenomenon is called for.

The paper adopts exploratory case study method using multiple case studies. Empirical data were gathered using in-depth semi-structured interviews and personality test (NEO FFI) from women in leadership positions. The qualitative data were analysed using thematic analysis.

The analysis of data has led to the identification of challenges faced by the women that were categorised as personal, professional, organisational and social issues. Further, six themes emerged as the strategies adopted by the women leaders to overcome the challenges. The paper also highlights the critical social, behavioural and organisational facilitators that played an important role in their leadership journey. The paper also includes context-specific findings of women leaders from Indian industry.

The paper would have relevance for researchers and practitioners in the field of gender diversity, leadership, organisational behaviour and human resource management. The findings of this paper can be leveraged by organisations to retain and manage female talent, which is a focal area in the present dynamic business environment, when a need for gender diversity is widely acknowledged by the top management in organisations. The exploratory case studies provide vistas for gender-based context-specific and cross-cultural research on the challenges faced by women executives in their leadership journey and the strategies adopted to mitigate these.

Though a great deal has been written about the barriers to women’s career advancement, less is known about the facilitators of women’s advancement. Also, women in the Asian context face unique challenges which present a major problem for multinational companies whose hopes for growth are pinned on emerging markets. The paper has identified new emergent themes, which have not been mentioned in the extant literature nationally or globally. The findings provide inputs to companies to adopt policies and practices to facilitate gender equality in leadership. The paper bridges the knowledge gap and makes conceptual contributions for future research.

Sustainable supply chain management (SSCM) ensures integration of socially, environmentally and economically feasible practices in entire supply chain. SSCM principles can be implemented to improve efficiency and productivity of a system by different attributes of the system. The purpose of this article is to identify the most appropriate existing (SSCM) framework that can be implemented suitably in Indian smart manufacturing industries.

Validity and reliability analysis on the existing SSCM frameworks was carried out with the help of empirical data collected using questionnaire survey methodology from various Indian smart manufacturing organizations. The empirical data were gathered from various experts from top- and middle-level management in different smart manufacturing organizations across the country. Further, factor analysis was carried on the collected data to estimate the unidimensionality of each SSCM frameworks. Cronbach's alpha value was used to assess reliability of each framework. Subsequently, the frequency distribution analysis was done to obtain familiar elements in the segregated frameworks based on validity and reliability analysis.

The work observed that only five SSCM frameworks have shown unidimensionality in terms of the elements or constructs. The work further found that these segregated frameworks have not shown sufficiently high level of reliability. Additionally, this work attempted frequency distribution analysis and observed that there were very few elements which were being repeatedly used in numerous frameworks proposed by researchers. Based on the findings of this work, the work concluded that there is acute need of a new SSCM framework for Indian smart manufacturing industries.

This study gathered empirical data from 388 Indian smart manufacturing organizations. Thus, before generalizing the findings of the study across the sectors, there is a possibility of some more explication.

The main purpose of this article is to explore the feasibility of the existing SSCM frameworks in Indian smart manufacturing sector. The study also assumes that the manufacturing managers and executives may have the complete understanding on the existing sustainable manufacturing frameworks and a chance to executing proper suitable framework in the respective manufacturing organization.

Students have traditionally shied away from the production and operations management (POM) courses offered in schools of business in favour of financial and marketing coursework. Looks at proposed reasons for this phenomenon and surveys students regarding their perceptions of the POM discipline and careers in manufacturing. While a number of suspicions are confirmed, some surprising perceptions are uncovered. A strategy for overcoming possible bias is offered.