Search results

This paper aims to develop a framework for Chinese telecommunication network companies on how to implement eco‐design by benchmarking its parent foreign company.

A case study approach is used to study key aspects for eco‐design planning in Alcatel Shanghai‐Bell Co. Ltd (ASB). Challenges and possible solutions are discussed.

It is reasonable and effective for Chinese joint ventures to develop their eco‐design planning by benchmarking their parent companies. Key aspects for such eco‐planning include top management commitments, awareness of employees, and training of eco‐design tools.

Eco‐design is still an emerging environmental tool among Chinese telecommunication network companies. As a result, quantified data about eco‐design practices and performance improvements are not available. How to record such data still requires further study and data acquisition.

This paper provides ideas for Chinese (and other) telecommunication companies to develop their eco‐design planning. The proposed solutions can guide Chinese telecommunication network companies to overcome challenges for their eco‐design planning and implementation.

This paper puts forward a framework for Chinese telecommunication companies to initiate their eco‐design practices by benchmarking their leading parent companies. The framework can be applied to Chinese and other telecommunication network companies with few environmental experiences and practices.

The main research target of this paper is to capture the network effects using the case of mobile cellular telephony, identified in European telecommunication markets, and its determinants enhancing the process of digital technologies diffusion.

This research relies on panel and dynamic panel regression analysis. The empirical sample covers 30 European countries, and the period for the analysis is set for 2000–2019.

This work contributes by examining the network effects identified on European telecommunication markets that drive the process of digital technologies diffusion, but it also extends the understanding of the latter by tracing major determinants of fast network expansion, e.g. prices of access to and use of, per capita income, urbanisation, population density, accessibility of fixed telephony infrastructure. The main findings support the initial supposition that the installed base strongly enhances diffusion of new technologies, while other factors, for example, prices, are not of prime importance.

This research has certain managerial implications. The unveiled network effects driving adoption of technological innovations constitute a significant determinant of implementation of differentiation strategy by telecommunication companies. Due to network effects consumers' propensity to join the network is valued higher than the prices of services offered, which is crucial not only from the perspective of the company's pricing strategy but also enables telecommunication companies to introduce to the market new products and/or services concentrating on increasing its quality and usability rather than future prices.

This is the first work that empirically verifies the intercompanies and interpersonal diffusion of cellular telephony, hypothesising that this process relies on unique network effects.

This paper aims to identify the number of European companies among the world’s largest telecommunication, media and technology (TMT) companies. Through this, industry trends will be discerned and light shed on whether European companies are losing out to their rivals based in the USA and Asia in relation to the new highly technological economy that is emerging.

The paper begins by outlining the context for the study before detailing the data sources used in the analysis of the world’s largest TMT companies. The data are drawn from successive annual lists of the world’s largest companies published by the Financial Times.

The paper highlights the limited European presence among the world’s largest TMT companies. A significant proportion of these companies provide telecommunication services.

The paper draws on annual lists compiled by the Financial Times. The categorisation adopted in these lists changes over time and does not facilitate the identification of TMT operations in companies where the main activities are in other sectors.

There is a need for more data to be available in the public domain. One aspect of this relates to the need to extend the analysis to include smaller TMT companies, while another is the need for more detailed information regarding companies operating in more than one sector.

The paper extends existing research into structural change within the TMT sector by focussing on Europe. A longitudinal approach is adopted, with the companies uniquely divided into six lines of business.

This study aims to identify and analyze factors affecting the business-to-business (B2B) relationship between Sri Lankan telecommunication operators and vendors. The authors conduct a survey and develop models to explain relationship strength and satisfaction. The authors find that telecommunication operators and vendors value trust, commitment, adaptation and communication. Operator satisfaction varies by perception of product quality, service support, delivery performance, supplier know-how and value for money. The vendor’s relationship strength is impacted by trust and commitment; vendor satisfaction is affected by economic factors and referencing. The authors suggest formulating management strategies using these results to strengthen business relationships.

The authors develop two conceptual models to analyze the supplier and customer perspectives. This study’s drafted models were drawn from established models and were presented to experts in the industry, both telecommunication operators and vendors. Models were modified based on experts’ feedback, and hypotheses were developed from the conceptual models, developed separately for the two perspectives. Data collection was done via questionnaires; 150 questionnaires were sent via email to identified telecommunication operators and 100 questionnaires were sent via email to identified telecommunication vendors, with follow-up emails and telephone calls to improve response rates.

This study’s findings show that employees in the telecommunication industry recognize the importance of B2B relationships. Employees of both telecommunication operators and vendors agree that stronger relationships are advantageous. The correlation and regression analysis results identify factors that affect the B2B relationship. The following factors impact the strength of B2B relationships irrespective of view point: trust, commitment and satisfaction. The following factors were found to significantly affect the strength of B2B relationships between telecommunication operators and vendors from the operator perspective: adaptation and communication.

To enhance relationship strength, the management of operator organizations should take action to improve trust, commitment and satisfaction. Demonstrating honesty and integrity when dealing with vendors and exhibiting concern for the other party’s interests can help establish trust or enhance trust in existing relationships. Displaying commitment toward the vendor will also facilitate stronger relationships. Reasonable profits for both parties and sizeable business volume will also help satisfy vendors, increasing relationship strength. Positive referencing of the vendor in industrial and public forums will improve vendor satisfaction, enhancing relationship strength. Reputational capital can be built and maintained for both operators and vendors by keeping promises and defending the other party to outsiders. For managers of telecommunications operators and vendors in other emerging markets, this study’s results are important and can inform internal business practices to support trust, commitment and satisfaction.

This study contributes to the existing literature in two ways, a focus on the telecommunication industry and a previously unexplored emerging market, Sri Lanka. In addition, this study includes an analysis of the relationship from both the operator and vendor perspectives.

This paper aims assess to the perceived importance (PI) and actual implementation (AI) of five preliminary knowledge management (KM) success factors, i.e. business strategy, organizational structure, knowledge team, knowledge audit, and knowledge map in the Malaysian telecommunication industry.

A questionnaire survey was conducted on telecommunication organizations located in the capital of Malaysia. Data were analyzed using indices and parametric statistics.

The results show that the organizations are aware of the importance of all the KM factors but fall short of implementation. The implemented factors consist of business strategy, organizational structure, and knowledge team. Knowledge audit and knowledge map are perceived as important but are the least implemented factors.

This study was conducted in only one industry in Malaysia. Furthermore, it focuses on the preliminary success factors of KM implementation rather than on learning and knowledge utilization.

Telecommunication organizations have to overcome resources problems and enhance implementation level in order to narrow the gaps for effective, full scale KM implementation in the later stage. Such viable practice will significantly help the industry not only to compete more effectively within Malaysia, but also to position itself as a global player in the world.

This study is perhaps one of the first to address the preliminary steps to be dealt with prior to KM implementation. Moreover, it attempts to compare the PI and AI of the five proposed success factors, which has received very little attention to date.

The Internet, with its requirement for high‐quality, high‐speed connections, places heavy demands on telecommunication infrastructure. In most LDCs, however, national and international Internet connectivity is in short supply: optical fibres may not be available, satellite links are limited and expensive, and internal telecommunication infrastructures are typically concentrated in a few main cities and present severe shortcomings in rural areas. These obstacles, together with lack of clear telecommunication policies and regulations and an internal market that is often closed to competition, result in a lack of investment and highly‐priced services, all of which impede Internet penetration. All the above‐mentioned elements are connected, and an intervention on one of them could positively impact on all the others. Improved, low‐cost, international Internet connectivity could transform this “vicious circle” in a “virtuous [Internet] circle”?

The purpose of this paper is to investigate the relationship between customer relationship management (CRM) dimensions (i.e. top management support, customer orientation, training orientation, customer data, customer information-processing and integration) and organizational performance in telecommunication companies in Kuwait.

This is a quantitative study, and the response came from 167 employees of three telecommunication companies. Data collected were subjected to correlation and regression analyses in pursuance of the study’s stated objective.

The results of this study found that top management support, customer data and customer information processing are positively related to organizational performance, while other variables of customer orientation, training orientation and integration of CRM have no significant influence on organizational performance.

The paper addresses CRM dimensions issues specifically for telecommunication companies in Kuwait.

This study aims to assess the impact of organizational storytelling on organizational performance by undertaking telecommunication companies located in the Middle Eastern nation of Jordan.

A quantitative design has been adopted to identify the impact of organizational storytelling on organizational performance, recruiting 460 employees at managerial levels from three telecom companies (Umniah, Zain and Orange). A step-wise regression analysis has been applied to analyze the data collected using a close-ended structured questionnaire.

A total of 284 male and 176 female employees took part in the study. The study has found a positive and significant impact of organizational learning, change management, corporate culture, training and development and leadership and indicated that these determinants positively related to organizational performance. Findings showed a positive and significant impact of organizational storytelling on organizational performance based on its components.

This study has contributed to identifying the impact of organizational storytelling on organizational performance in the telecommunication sector in Jordan.

This study is among the few to analyses the impact of organizational storytelling based on training and development, change management, corporate culture, organizational learning and development and leadership on the organizational performance of telecom companies in Jordan.

Questions the effectiveness of regulation and the openness of markets in telecommunications, when government has a vested stake momentarily in a telecoms provider. Looks at various countries’ways of handling such as global alliances, and gives recommendations to safeguard sales of public property, using a Figure to give extra emphasis and explanations.

The purpose of this study is to benchmark the wireless mobile communication service providers in the USA for the relative efficiencies of assets and expenses in conjunction with revenues. In addition, the impact of merger activities on the efficiencies will be investigated.

The authors use data envelopment analysis (DEA) to measure comparative efficiencies of wireless mobile communication companies. Data include annual reports showing assets, expenses, and revenues.

For the relative efficiencies of total asset utilization, eight decision‐making units (DMU) out of 16 are 100 percent efficient. Likewise, seven DMU's are 100 percent efficient in the current asset model. However, only five DMU's are 100 percent efficient in the expense model. Accordingly, the companies maintain relatively higher efficiencies for asset management than those for expense management. Merger activities adversely affect the efficiencies of the companies in the models. Thus, the companies need to make stronger efforts to improve their efficiencies after consolidation.

This study is subject to the limitations of financial data and DEA that measures relative technical efficiencies of DMU. Results will vary according to data and DMU included in the model.

The major contributions of this study are that this is the first attempt of benchmarking using DEA in the wireless telecommunication industry in the USA and its investigation of the impact of merger and acquisition activities on efficiencies.