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By extending the expectancy-disconfirmation theory and integrating the elaboration likelihood model, this study aims to explore the reference effects (i.e. disconfirmation and self-identity) and customer engagement that affect customer experience on satisfaction with a museum visit. The study is designed to test a dual-mediator mechanism involving disconfirmation and self-identity. The moderating role of cognitive, affective or behavioral engagements is also examined with the overall purpose to advance the understanding of customer experience in cultural consumption such as museum visits.

A self-administered field survey in two stages was carried out on visitors to the Hong Kong Museum of Art. A total of 465 valid response sets were used for analysis. Hypotheses were tested using confirmatory factor analysis, three-step mediation test, structural equation modeling and moderation regressions.

Disconfirmation and self-identity are found to be dual mediators in the experience–satisfaction relationship. Cognitive engagement reduces the effect of knowledge experience on disconfirmation and self-identity but increases that of the entertainment experience on disconfirmation and self-identity. Affective engagement amplifies the effect of knowledge experience on self-identity but mitigates the importance of entertainment evaluations.

Findings highlight the importance of both perceived knowledge and entertainment experiences in visitors’ evaluation of a cultural experience. Managers are suggested to craft promotional messages with the psychological appeal that connects visitors with museum services. Appropriate engagement tactics for museums can be developed to avoid overloading visitors with information.

Previous studies treat disconfirmation as the dominant reference effect in the formation of customer satisfaction. This study shows both disconfirmation and self-identity as dual reference effects that link the customer experience to satisfaction in the museum context, serving as a pioneer in defining how the influence of experience on reference effects varies depending on how customers are cognitively and affectively engaged in such context.

Drawing on conservation of resources theory, this study aims to investigate the impact of online customer engagement on brand love via dual mediating mechanisms, empowerment (bright side) and stress (dark side). The roles of perceived brand quality and extroversion as weakener and facilitator respectively on the dark side effect are also examined.

An online survey is conducted, targeting people who have experience in participating in online engagement activities. The dual mediation and moderation analysis are examined.

The results confirm the proposed dual mediating mechanisms. Perceived brand quality and extroversion also significantly moderate the engagement–stress link.

This study explains the mediating mechanisms between online customer engagement and brand love, with a focus on the fast-moving consumer goods industry. This calls for further research on other industries.

This study provides marketers with insights that online customer engagement strategies are not always good and that they should be more careful in formulating such strategies.

This study advances the understanding of the relationship between customer engagement and brand love in the virtual community especially in the social media context.

The purpose of this paper is to develop a counter-extrapolation approach for computational heat and mass transfer with the interfacial discontinuity considered at conjugate interfaces.

By applying finite-difference approximations for the interfacial gradients along the local normal direction, the conjugate system can be simplified to the Dirichlet boundary problems for individual domains. A suitable method for the Dirichlet boundary value condition can then be used. The lattice Boltzmann method has been used to demonstrate the method. The model has been carefully validated by comparing the simulation results and theoretical solutions for steady and unsteady systems with flat or circular interfaces. Furthermore, the cooling process of a hot cylinder in a cold flow, which involves unsteady flow and heat transfer across a curved interface, has been simulated as an example to illustrate the practical usefulness of this model.

Good agreement has been observed in comparisons of simulations and theoretical solutions. The convergence and stability of the method have also been examined and satisfactory results have been obtained. Results of the cylinder cooling process show that a surface insulation layer can effectively reduce the heat transfer process and slow down the cooling process.

This method possesses several technical advantages, including the simple and straightforward algorithm, and accurate representation of the interface geometry. The basic idea and algorithm of the counter-extrapolation procedure presented here can be readily extended to other lattice Boltzmann models and even other computational technologies for heat and mass transfer systems with interface discontinuity.

This paper aims to investigate the influences of dimple location on the heat transfer performance of a pin fin-dimpled channel with upright/curved/inclined pin fins under stationary and rotating conditions.

Numerical methods based on a realizable k-ε turbulent model are used to conduct this study. Three kinds of pin fins (upright, curved, inclined) and three dimple locations (front, middle, behind) are studied for Ro varying from 0 to 0.5.

On the whole, pin fin plays a dominated role in heat transfer performance compared to dimple. The heading path and interaction of the longitudinal secondary flow and jet-like flow critically affect heat transfer performance. The formation, development and impingement of jet-like flow and longitudinal secondary flow are significantly affected by dimple locations. Dimple at behind position shows the poorest heat transfer enhancement.

This study is an extend of another previous study in which an innovative curved pin fin is proposed. The originality of this paper is to evaluate the heat transfer performance for the combined cooling structure of dimple and pin fin, which will provide original and useful application and experience for turbine blade design.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Businesses tell employees they are their most important assets and they give customers pretty much the same build‐up in emphasizing their importance. But neither group is more important than the other, and organizations should be honest in their comments.

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Using typical structure of asphalt pavement in Harbin area of China, and the formula of generalized friction coefficient between base and surface layers of asphalt pavement in cold area is established.

Through structural characteristics analysis of asphalt pavement in cold area, the generalized formula of friction coefficient between base and surface layers of asphalt pavement in cold area is derived. The formula can quickly calculate the friction coefficient between layers of asphalt pavement.

Based on quantitative analysis to the contacting state between layers of asphalt pavement in cold area, the relationships between generalized friction coefficient and resilient modulus of asphalt mixtures, temperature shrinkage coefficient and temperature have been established.

The findings can enrich the description methods about the contacting state between layers of asphalt pavement, and have a certain theoretical and practical value. Through the application of the formula of generalized friction coefficient between layers, it can provide a technical basis for the asphalt pavement design, construction and maintenance in cold area.

In order to evaluate the rheological properties of asphalt more comprehensively and effectively, and to explore and discuss the practicability of relevant models in the evaluation of the rheological properties of asphalt.

Based on the rheological and viscoelastic theories, temperature scanning, frequency scanning and multiple stress creep recovery (MSCR) tests of different modified asphalt were carried out by dynamic shear rheometer (DSR) to obtain relevant viscoelastic parameters and evaluate the high temperature properties of different modified asphalt. Based on the time-temperature equivalence principle, the main curve was constructed to study the viscoelastic properties of asphalt in a wider frequency domain. The main curve was fitted with the CAM model, and the rheological properties of different modified asphalt were evaluated through the analysis of model parameters. The creep stiffness and creep velocity of different modified asphalt were obtained through the rheological test of bending beam (BBR), and the low-temperature performance of different modified asphalt was analyzed by using Burgers model to fit the creep compliance.

The results show that the high temperature rheological properties of several modified asphalt studied in the test are ranked from best to worst as follows: PE modified asphalt > SBS modified asphalt > SBR modified asphalt. Short-term aging can improve the high temperature performance of asphalt, and different types of modifiers can promote or inhibit this improvement effect. Based on BBR test and Burgers model fitting analysis, SBR modified asphalt has the best low temperature performance, followed by SBS modified asphalt, while PE modified asphalt has poor low temperature performance, so it is not suitable to be used as road material in low temperature area.

Combined with effective evaluation methods, the rheological properties of asphalt at different temperatures and angles were systematically evaluated, and the evolution of rheological properties of asphalt characterized by model parameters was further analyzed by advanced model simulation.

Additively manufactured objects have layered structures, which means post processing is often required to achieve a desired surface finish. Furthermore, the additive nature of the process makes it less accurate than subtractive processes. Hence, additive manufacturing techniques could tremendously benefit from finishing processes to improve their geometric tolerance and surface finish.

Rotary ultrasonic machining (RUM) was chosen as a finishing operation for drilling additively manufactured carbon fiber reinforced polymer (CFRP) composites. Two distinct additive manufacturing methods of fused deposition modeling (FDM) and laser-assisted laminated object manufacturing (LA-LOM) were used to fabricate CFRP plates with continuous carbon fiber reinforcement. The influence of the feedrate, tool rotation speed and ultrasonic power of the RUM process parameters on the aforementioned quality characteristics revealed the feasibility of RUM process as a finishing operation for additive manufactured CFRP.

The quality of drilled holes in the CFRP plates fabricated via LA-LOM was supremely superior to the FDM counterparts with less pullout delamination, smoother surface and less burr formation. The strong interfacial bonding in LA-LOM proven to be superior to FDM was able to endure higher cutting force of the RUM process. The cutting force and cutting temperature overwhelmed the FDM parts and induced higher surface damage.

Overall, the present study demonstrates the feasibility of a hybrid additive and subtractive manufacturing method that could potentially reduce cost and waste of the CFRP production for industrial applications.

The purpose of this study is to compare and analyze the anti-aging durability of asphalt and asphalt mixture under the conditions of inherent and improved performance. The research contents include: the mechanical properties (dynamic stability, bending strain, freeze-thaw splitting tensile strength ratio (TSR)) of different modified asphalt mixtures were tested by using the best modified asphalt.

The anti-aging durability of different modified asphalt was analyzed by using the results of macro tests such as penetration and softening point as evaluation indexes. Meanwhile, the change of the asphalt colloid instability index (Ic) in the aging process was used as the evaluation index to verify the results of the macroscopic test, and the best modified asphalt was obtained. On this basis, the composition of different modified asphalt mixtures was designed by using the best modified asphalt. Meanwhile, water stability was used as evaluation indexes to study the anti-aging durability of different modified asphalt mixtures.

The results show that styrene-butadiene-styrene (SBS) modified asphalt has better aging resistance. Due to the special storage time, the performance of rubber asphalt is also the best. Meanwhile, in terms of modified asphalt mixture, its high temperature performance and durability of anti-aging is as follows: 4% SBS /16% rubber modified asphalt mixture (IV) > 4% SBS modified asphalt mixture (II) > asphalt mixture (90#) (I) > 16% rubber modified asphalt mixture (III). The low temperature performance and durability of anti-aging is as follows: Ⅱ > IV > Ⅰ > Ⅲ. The water stability performance and durability of anti-aging is as follows: IV > Ⅲ > Ⅱ > Ⅰ.

The research results have important theoretical and guiding significance for exploring the change of intrinsic properties and improved properties of asphalt and asphalt mixture in the aging process and revealing the anti-aging mechanism of different modified asphalt mixtures.

To the industrial application of intelligent and connected vehicles (ICVs), the robustness and accuracy of environmental perception are critical in challenging conditions. However, the accuracy of perception is closely related to the performance of sensors configured on the vehicle. To enhance sensors’ performance further to improve the accuracy of environmental perception, this paper aims to introduce an obstacle detection method based on the depth fusion of lidar and radar in challenging conditions, which could reduce the false rate resulting from sensors’ misdetection.

Firstly, a multi-layer self-calibration method is proposed based on the spatial and temporal relationships. Next, a depth fusion model is proposed to improve the performance of obstacle detection in challenging conditions. Finally, the study tests are carried out in challenging conditions, including straight unstructured road, unstructured road with rough surface and unstructured road with heavy dust or mist.

The experimental tests in challenging conditions demonstrate that the depth fusion model, comparing with the use of a single sensor, can filter out the false alarm of radar and point clouds of dust or mist received by lidar. So, the accuracy of objects detection is also improved under challenging conditions.

A multi-layer self-calibration method is conducive to improve the accuracy of the calibration and reduce the workload of manual calibration. Next, a depth fusion model based on lidar and radar can effectively get high precision by way of filtering out the false alarm of radar and point clouds of dust or mist received by lidar, which could improve ICVs’ performance in challenging conditions.