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Multiple sclerosis (MS) is a neurological disorder which affects many of the working population. People who have it may be successful workers for a full lifetime. Others are forced to give up work. Counselling can not only help people who themselves are struggling with the unpredictable and disturbing symptoms of MS, but also their colleagues and families. The article addresses issues for employees with MS and issues raised for a counsellor in the workplace. These include symptoms; issues of control; emotional reactions of people with MS and those around them; questions of behaviour; work anxieties; concealment of MS; the symbolism of MS and of losing work; practical issues and further resources.

Mentalization is a psychodynamic concept that can help us to understand our emotional responses to others. The purpose of this paper to illustrate how the concept of mentalization may be applied in dementia care.

An autoethnographic account of the author’s experiences (first author), working as a project manager in which the author used the concept of mentalization to pay close attention to how the author’s emotional responses to people with dementia influenced thier communicative interactions.

This paper outlines how the author processed the author’s own internal experiences in both mentalizing and non-mentalizing modes, as the author wrestled with feelings of conscious incompetence. In the non-mentalizing mode, the author was pre-occupied with the author’s own anxieties. The author struggled to relate to or make sense of the experiences of the individuals with advanced dementia that the author engaged with. Moving towards a mentalizing stance helped the author to attune to the embodied experiences of the people with dementia and recognise the reciprocal nature of our communicative interactions.

This paper illustrates the role that mentalization may play in developing natural and authentic strategies to support communicative engagement in dementia care. These strategies may be of potential value to family carers. Family carers who can maintain a mentalizing stance may be more able to respond in empathic, person- centred ways to people who are living with dementia. On the other hand, non-mentalizing responses may be a root cause of mis-understanding and emotional disengagement.

Purpose – This chapter highlights two studies, one in Canada and one in the United Kingdom. The Canadian study focused on the examination of student experiences with respect to specific ‘difficult’ content in the classroom. The purpose of the study was to identify ways that were effective and engaging for students to learn. The UK study examined issues of access, retention and drop-out of non-traditional students in higher education. The study examined the learning experiences of women who returned to learning after being out of the education system for some time.

Methodology – The Canadian study used surveys and interviews. Participants were recruited on the basis of their enrolment in specific classes. The UK study used interview samples drawn from student data in three universities. In each university, a cohort was followed and interviewed three times while in another cohort students were interviewed in their first year of study and different cohort in their final year of study.

Approach – Both studies use a feminist, narrative approach that relies on reflexive engagement in the research process.

Findings and implications – The studies highlight that the classroom is a place where dialogue and engagement occur; where the identities of the participants and their learning are in a dynamic process; and where the learners challenge attitudes and ideologies such as capitalism and forms of marginalisation. The studies revealed that learning has a social value and entreats women to reconsider their lives, work and citizenship.

The purpose of this paper is to introduce the special issue volume that examines a range of concerns, challenges and responses relating to temporary workers and human resource management (HRM).

The paper highlights eight key research questions and describes the structure of the issue. The various articles investigate six main areas: the rationale for using temporary workers rather than permanent workers; factors determining types of temporary work arrangements; the rationale for temp workers entering into temporary employment; the nature and extent of the relationship between TWAs and user firms; the relationship between employment regulations and an organisation's labour use patterns of temporary workers and the HR challenges associated with ongoing and extensive use of temporary workers.

Findings varied according to the main focus of each paper. It is evident, however, that no one perspective, public policy or organisational strategy is likely to fit all situations in relation to temporary work and HRM. Many differences exist in the skill levels of temp workers, their demographic characteristics and reasons for undertaking temp work. Likewise, as pointed out by many of the authors included in this volume, there are also differences within user firms with regard to their reasons for employing temps.

There is a paucity of literature examining temporary work and HRM and this issue endeavours to fill that gap and may prompt further research.

This chapter provides foundations of differentiating the sophisticated and various theoretical approaches towards safe spaces demonstrated in this book. For the purpose of framing the examples provided in this collection, we offer three broad ways of thinking about safe spaces: safe learning spaces as separate, counterhegemonic, or third spaces; safe learning spaces of difference, sameness, and intersecting identities; and deliberative and democratic learning spaces. It needs to be noted, however, that these are not mutually exclusive but different aspects to consider and that they each operate within and across, and are therefore influenced by, the five levels of inequity discussed in Chapter 2. That said, not all levels of inequity are necessarily addressed by any given space, regardless of the frame used to interpret it. This discussion respects the multiple paradoxes in education, especially the one of pluralism and sameness, offering approaches to modes and learning settings of inclusion and exclusion and how they create different, yet “safe,” spaces.

Based on a need to utilize strategies and develop social-emotional competency skills of school administrators, the purpose of this paper is to explore the influence of Cultivating Awareness and Resilience in Education (CARE), a mindfulness-based professional development program, on the leadership and well-being of 13 school administrators.

The empirical data consist of in-depth interviews with 13 administrators before and after the implementation of CARE program, observation notes from shadowing their activities during school time and attending the CARE program as a participant observer. Employing the pro-social classroom model (Jennings and Greenberg, 2009) as a theoretical foundation, the paper is based on an ongoing, iterative data analysis process, following the coding and interpretive techniques of grounded theory.

The positive outcomes that emerged from the data relate to improved leadership skills, such as increased self-reflection, better relationships and attendance to self-care. These skills are tied to increased self-awareness, self-management and self-compassion. Participants also reported an improved ability to recognize their emotional reactions, which enabled them to better understand their leadership roles in shaping their school climates.

The findings reveal significant insights about the implementation of social-emotional, mindfulness-based professional development with school administrators and potential outcomes. Implications for professional development that fosters school administrators’ social-emotional competencies are discussed.

As a study of one of the first implementations of mindfulness-based professional development programs among school principals, this research illuminates the specific benefits of such programs for school leaders and how mindfulness could be integral in their lives and education. Specifically, this study is one of the first to reveal how the CARE professional development program influences principals’ well-being and leadership.

Harriet Martineau analyzed the structural characteristics associated with health, sickness, medicine, occupations, and the bureaucratic administration of health care in her later writings. I concentrate here on two major examples of this type of work: England and Her Soldiers (1859a) and Health, Husbandry, and Handicraft (London: Bradbury and Evans, 1861). In this type of study, in contrast to her early non-fiction, her own illnesses and bodily difficulties are invisible. Her sympathy with the sick and ill, nonetheless, helped her maintain her interest in the topic and her sense of mission to document and discuss it.

Martineau was aided in this work through a close alliance with Florence Nightingale and together they created a public sociology with a major social impact on health, war, and occupations delivering health care. Their intellectual and personal alliance is one of the first examples of female sociologists successfully co-ordinating their work for the common good, a model also applicable to their female successors at Hull-House and the University of Chicago.

Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants’ future trajectories through boosting engagement in civically oriented activities and work. Despite these goals, past research on these programs’ impact has yielded mixed outcomes. Our goal is to understand why this might be the case.

We rely on interview, archival, and longitudinal survey data to examine young adults’ experiences of a European youth service program.

A core feature of youth service programs, namely their dual identity of helping others (i.e., service beneficiaries) and helping oneself (i.e., participants), might partly explain the program’s mixed outcomes. We find that participants focus on one of the organization’s identities largely to the exclusion of the other, creating a dynamic in which their interactions with members who focus on the other identity create challenges and dominate their program experience, to the detriment of a focus on the organization and its goals. This suggests that a previously overlooked feature of youth service programs (i.e., their dual identity) might prove both a blessing for attracting many diverse members and a curse for achieving desired outcomes.

More broadly, our results suggest that dual identity organizations might attract members focused on a select identity, but fail to imbue them with a blended identity; thus, limiting the extent to which such organizations can truly “redirect” future career choices.

Purpose – The purpose of this chapter is to contribute to the literature on work, gender, and globalization using an intersectional approach.

Methodology – The data for this chapter are derived from two years of qualitative fieldwork at a Mexican multinational corporation. I conducted in-depth, semistructured interviews with 86 employees at all levels of the organizational hierarchy as well as content analysis of the company magazine.

Findings – My findings suggest that globalization leads to similar benefits for women and men, with respect to autonomy and decision making in the workplace, but are framed distinctly depending on class. Globalization is gendered in that it offers an additional benefit of economic independence to women. Women at different levels of occupational prestige, however, experience the globalizing process in diverse ways. I conclude by suggesting that globalization results in a tension within the company in how to incorporate female workers in a more meaningful manner.

Originality/value of chapter – Research on globalization in the developing world primarily examines factory workers or women in certain occupations, such as domestic workers. This study focuses on an overlooked group of workers that includes female and male white-collar workers. It offers a comparative analysis of the gendered and class-based effects of globalization on workers of different ranks within the same company. Most globalization studies on Mexico center on the Maquila industry, whereas this study examines workers in a Mexican-owned international company.