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Managers spend much time in counselling employees. Examines this process, which demands careful use of a manager’s performance counselling, namely, disciplinary counselling, grievance counselling and performance appraisal counselling.

The employee counsellor has one of the most difficult counselling jobs, and has a thin line to tread between the organization and the individual. The “organizational” counsellor is, in addition, trainer, consultant, organizational agent of change, counselling manager, informant, advocate, advice‐giver and diplomat. Maintaining all these roles with clear demarcation lines, acceptable boundaries, and supportive relationships, calls for maturity and training.

Observes that line managers are the group most concerned with success at their jobs. Looks at how being an effective line manager is of the utmost importance. Argues that managers cannot be counsellors but they need to build up counselling skills even though remaining a manager. Shows that line managers will not find counselling in the workplace comes easy for them.

Providing counselling in the workplace can challenge the ethical principles on which counselling is based. Identifies a series of questions designed to focus attention on aims, outcomes, referrals, confidentiality and resources. Concludes that confronting ethical dilemmas is a continuous responsibility for counsellors. Frequently issues are managed rather than resolved. However, in confronting and managing these issues, the values underpinning organizational life can be challenged and, perhaps, changed.

The growing use of employee assistance programmes (EAPs) from the US and Britain is reported. There often include employee counselling. Welfare officers, occupational health staff and even managers have been counselling for many years, usually intuitively but increasing demands for higher performance at work, coupled with complex social and personal problems now require more expert counselling. This article assesses which problems are most suited for which types of counsellor, and evaluates the role of counselling within an EAP. Creation of a counselling culture in a firm is related to corporate performance.

Considers the role of the career counsellor in the light of increasing employee expectations and job mobility. Examines career counselling and employee appraisal, techniques of career counselling, good practice guidelines, referral, and relevant agencies. Asserts that career counselling can help employees to develop their potential, and also benefit the company by reducing absenteeism, tension at work and low productivity.

Much attention has focused on the benefits of employee assistance programmes (EAPs) to companies. However, there has been little research and evaluation of how counselling affects employees who use an EAP. Focuses on a questionnaire study to evaluate present and former clients′ views of the counselling contract itself; the counsellor who dealt with the problem, and the outcome of the counselling.

An article in two parts which considers: the level of counselling activity within specific UK organizations: and the functioning of an EAP in one company. Aims, overall, to offer some qualitative evidence of counselling services effectiveness. Part 1 used a questionnaire and postal survey to ascertain those organizations providing EAP or counselling services. Considers who performs the counselling service, access to the service, the scope of problems dealt with, and how closely the service matches the essential characteristics of an EAP. Found only one organization that fulfilled all the criteria. Part 2 used structured interviews with employees in one organization. Charts employees′ views on awareness of the EAP, the quality of service being offered, benefits and disadvantages, and involvement of EAP staff in organizational change. Results indicate some lack of awareness of the full role of EAPs; and some stigma associated with using the service. On the whole the EAP is well‐received. Advises against EAP staff becoming involved in organizational change in case the core function of the service is diluted.

Discusses the need for planning and commitment when introducing a counselling service. Identifies 20 key questions about the service′s credibility, structure, cost, control, confidentiality, qualities requirements, scope and nature of feedback to the organisation. Surmises that the questions provide a framework to identify needs, a necessary process if the counselling service is not to increase problems.

The purpose of this paper is to study organizational citizenship behavior (OCB) as a variable to bridge employer’s and employee’s needs from employee counseling. This study examined the relationship between meaningful work, job satisfaction, and OCB and how their positive associations can be enhanced. The role of counselors was discussed, too.

A moderated mediation model was suggested with the mediation model of meaningful work, job satisfaction, and OCB and the moderator, work time flexibility. Intervention was implemented with the goal of increasing employee’s control over work schedule. Six analyses were conducted to compare before and after the intervention aiming for enhancing employee’s work time flexibility, and one year after the intervention. Comparison between the intervention and the control group was also implemented.

The result indicated that the intervention was effective but the effect did not last one year after the intervention. This study suggests the role of employee counselors at organization.

Psychological wellness of employees becomes an interest not only of employees but also employers to reduce cost from employee burnout and turnover. Employee counseling can be provided to improve employee’s psychological wellness and also to meet the goal of employers. Integrated perspective serving two purposes is suggested in this study.