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The research involved a funeral home manager who used case research within another funeral home to learn more about how to manage his own workplace. This research aims to investigate for the first time how funeral homes can strategically manage the marketing of their services to customers during emotional times in their lives.

The two methodologies of convergent interviewing and case research in a funeral home workplace are described in detail.

The case research revealed what strategic marketing management principles have to be emphasized in the unique context of funeral homes, and the related need to develop a hybrid strategy. The project demonstrated that a case research project can align a formal research project with the professional development of managers.

The paper provided the first author with a valuable learning experience of management in his industry, and provides other funeral home managers with a detailed guide to doing their strategic marketing management.

The authors’ contributions are the first example of case research used for workplace learning in a blend of formal academic research and workplace learning. It is also the first academically rigorous coverage of strategic marketing management workplace practices in the unique context of funeral homes; they were uncovered in interviews across a range of staff levels in a funeral home.

The purpose of this paper is to provide a unique perspective into user difficulties working with the functional business classification scheme (BCS) to register, search and retrieve corporate information at the Western Australia Police (WA Police).

This paper is a single case study. Questionnaire and interview data were collected and analysed from a sample of ten EDRMS users on their perspectives of working with the BCS. An interpretive analysis methodology was used, and inductive reasoning was used for thematic analysis and sense making of the textual data from the transcripts.

Although the research participants were confident working with the BCS, they reported difficulties finding an appropriate folder that matched the information to be classified and deciding where to file the information. Participants reported that the design and structure of the BCS and training were identified as areas needing improvement.

Paradigm shifts in the record-keeping role from the professional to the user may have some bearing on the difficulties users face when dealing with their record-keeping responsibilities. The participants provided comments and suggestions for how to make the BCS more user-friendly, more meaningful and more aligned to the business processes of the users that are practicable and workable solutions for the records professionals to implement.

This paper provides a unique user perspective of a BCS, their difficulties working with it and how these difficulties can be resolved in a government organisation.

This paper provides a unique user perspective of a BCS, their difficulties working with it and how these difficulties can be resolved in a government organisation.

This chapter addresses the related questions of how to assess housing redevelopment and what constitutes a successful redevelopment project, based on the HOPE VI transformation of Boston’s Orchard Park from one of the city’s most notorious, crime-ridden public housing projects into a mixed-income community that remained overwhelmingly composed of low-income residents.

The analysis is based on a unique set of interviews with a sample of residents before and after housing redevelopment occurred. In addition, we draw upon interviews with housing authority staff, official agency file documents, and archival materials.

We find increased residential satisfaction after redevelopment but lingering concerns about safety and security despite marked declines in crime. Although the redevelopment process displaced some households, residents attributed improvements in living conditions to changes in tenant composition prompted by the housing transformation.

The results suggest an alternative model of public housing redevelopment that accommodates a majority of poor, subsidized households with some displacement. Still, loss of housing units, tenant selection, and social problems complicate notions of successful redevelopment.

This chapter contributes to the literature by showing how some low-income families may benefit from housing displacement induced by the redevelopment process. We analyze an overlooked but frequently implemented approach to housing redevelopment under the HOPE VI program to keep the majority of redeveloped units for low-income residents. It is the only study of which we are aware that has collected public housing resident opinions both before and after HOPE VI redevelopment occurred.

This chapter analyzes the development of the relationship between the social sciences and sport in Argentina – from its first steps, to the present, and to possible future issues. The description of Arbena (1999) from the last part of twentieth century about the situation of the social sciences and sport in Latin America in general and Argentina in particular could not be more precise:

Latin America has produced little scholarly analysis of sport and society, though information and insights are found in other types of writings, journalistic accounts such as club histories and popular biographies. What has been focused on soccer normally treats only the author’s own country, and is rarely available in English. Nowhere does a single author or academic group dominate. (Arbena, 2000, p. 548)

Latin America has produced little scholarly analysis of sport and society, though information and insights are found in other types of writings, journalistic accounts such as club histories and popular biographies. What has been focused on soccer normally treats only the author’s own country, and is rarely available in English. Nowhere does a single author or academic group dominate. (Arbena, 2000, p. 548)

We also make reference to how the anthropologist Eduardo Archetti breaks that mold described by Arbena and how he becomes the undisputed referent in the study of the social sciences and sport in Argentina, and how his immense contribution is recognized in the region. We analyze the present status of this topic, its major changes, the development that the area has undergone so far, and the issues that are being studied today. Moreover, we mention the importance of sociology of sport in the academic field and its formalization. Finally, this chapter also considers possible future trends in the sociology of sport in Argentina.

The purpose of this paper is to determine the state-of-the-art in research on process owners, a key role within business process management and process governance, and thus to increase our understanding of the role of process owners.

The author conducts a systematic literature review of research shedding light on the role of process owners. The review includes 100 academic papers and 10 books on BPM.

Findings from the review demonstrate the significance of appointing process owners and showcase process owners’ role and responsibilities, as well as obstacles to and enablers of effective process ownership.

Based on the findings from the review, the author proposes a comprehensive framework on process ownership. The review provides a knowledge base for future research to build upon and can serve as a guide for practitioners. The review also identifies several research gaps and opportunities for future research.

The aim of this chapter is to provide a relevant theoretical contribution to the field of entrepreneurship in cultural and creative industries (CCI) and suggestions for a research agenda. Entrepreneurship research is characterised by an apparent fragmentation, even if scholars advocate the development of a ‘stronger paradigm’ to strengthen the discipline. Rather than making explicit what is specific to entrepreneurship in CCI, or delineating the boundaries of a new community of scholars, in this chapter, the author attempts to identify certain key ingredients of a ‘hodgepodge’. The Schumpeterian entrepreneur, the opportunity seeker, and the everyday entrepreneur are introduced as well as an action model in which the reciprocal agency–structure relationship finds a place. It is highlighted how theories such as the Theory of Planned Behaviour, Social Identity Theory, Institutional Theory, Practice Theory, and Paradox Theory (can) inform research on entrepreneurship in CCI.

This paper explored the new features of emerging stock markets, in order to point out the most associated indicators of increasing stock return volatility, which may lead to instability of emerging markets. The study covers a sample of five geographical areas of emerging economies, including Mexico, Korea, South Africa, Turkey, and Malaysia. It used the backward multiple‐regression technique to examine the relationship between monthly changes of stock price indices as dependent variable and the associated predicting local as well as international variables, which represent possible causes of increasing price volatility and initiating crises in emerging stock markets. The study covered monthly data for a period of forty‐eight months from January 1997 to December 2000. The study revealed that stock trading volume and currency exchange rate respectively represent the highest positive correlation to the emerging stock price changes; thus represent the most predicting variables of increasing price volatility. International stock price index, deposit interest rate, and bond trading volume were moderate predicting variables for emerging stock price volatility. While changes in inflation rate showed the least positive correlation to stock price volatility, thus represents the least predicting variable.

The purpose of this study is to build a high accuracy thrust model under various small turbojet engine shaft speeds by using robust, ordinary, linear and nonlinear least squares estimation methods for target drone applications.

The dynamic shaft speeds from the test experiment of a target drone engine is conducted. Then, thrust values are calculated. Based on these, the engine thrust is modeled by robust linear and nonlinear equations. The models are benefited from quadratic, power and various series expansion functions with several coefficients to optimize the model parameters.

The error terms and accuracy of the model are given using sum of squared errors, root mean square error (RMSE) and R-squared (R²) error definitions. Based on the multiple analyses, it is seen that the RMSE values are no more than 17.7539 and the best obtained result for robust least squares estimation is 15.0086 for linear at all cases. Furthermore, the R² value is found to be 0.9996 as the highest with the nonlinear Fourier series expansion model.

The motivation behind this paper is to propose robust nonlinear thrust models based on power, Fourier and various series expansion functions for dynamic shaft speeds from the test experiments.