To read the full version of this content please select one of the options below:

Process owners in business process management: a systematic literature review

Kjersti Berg Danilova (Department of Strategy and Management, Norwegian School of Economics (NHH), Bergen, Norway)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 28 December 2018

Issue publication date: 12 September 2019

Abstract

Purpose

The purpose of this paper is to determine the state-of-the-art in research on process owners, a key role within business process management and process governance, and thus to increase our understanding of the role of process owners.

Design/methodology/approach

The author conducts a systematic literature review of research shedding light on the role of process owners. The review includes 100 academic papers and 10 books on BPM.

Findings

Findings from the review demonstrate the significance of appointing process owners and showcase process owners’ role and responsibilities, as well as obstacles to and enablers of effective process ownership.

Originality/value

Based on the findings from the review, the author proposes a comprehensive framework on process ownership. The review provides a knowledge base for future research to build upon and can serve as a guide for practitioners. The review also identifies several research gaps and opportunities for future research.

Keywords

Citation

Danilova, K.B. (2019), "Process owners in business process management: a systematic literature review", Business Process Management Journal, Vol. 25 No. 6, pp. 1377-1412. https://doi.org/10.1108/BPMJ-05-2017-0123

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited