Search results

Drawing from self-regulation theories, this study aims to present a model linking customer mistreatment to hotel employees’ displaced workplace deviance via self-regulatory depletion, with disposition-based mindfulness as a first‐stage moderator.

The authors conducted a multisource, multiwave investigation with 245 focal–coworker dyads at 14 full-service hotels in southern China. Descriptive statistics, confirmatory factor analysis and regression analysis were performed.

The results demonstrated the mediating role of self-regulatory depletion in provoking hotel employees’ displaced deviant reactions to customer mistreatment. Additionally, employees with high trait mindfulness are less vulnerable to self-regulatory depletion and, thus, less likely to exhibit displaced workplace deviance.

This study enables hospitality administrators to understand that organizations and their employees, whether directly mistreated by customers, are potential victims of such negative events. Hospitality organizations should enhance mindfulness-based interventions and provide more humane care for employees to maintain their self-regulatory abilities, thereby reducing displaced workplace deviance.

First, in contrast to studies focusing primarily on internal factors that trigger employees’ deviant responses, the research suggests that mistreatment by external customers is a potentially meaningful yet largely unexamined antecedent of workplace deviance. Second, this study moves beyond “self-gain” explanations, suggesting that employees display deviance not because of a malicious intent to harm the organization or its members but because they are incapable of controlling their undesirable behaviors. Third, the research highlights how mindfulness mitigates customer mistreatment and displaced workplace deviance relationships.

This study aims to test a holistic model that investigates the direct influence of workplace ostracism on employee initiative behaviour, along with the mediating role of organisational identity and work well-being.

A series of questionnaire surveys were conducted to collect data in three time lags and multiple sources; 261 supervisor–subordinate matched samples were finally obtained. The hypothesized relationships were tested using structural equation modelling and the ProClin program.

The results suggest that workplace ostracism is negatively related to employee initiative behaviour, and organisational identity and work well-being play mediating roles. The analysis further confirms that organisational identity and work well-being play a chained double mediating role between workplace ostracism and employee initiative behaviour.

This study demonstrates the influence of negative work situation on employee initiative behaviour, specifically the role of workplace ostracism, and expands the theoretical foundation of the relationship. It further provides inspiration and serves as a reference for local Chinese management practices.

When a reflected shock interacts with the boundary layer in a shock tube, the shock bifurcation occurs near the walls. Although the study of the shock bifurcation has been carried out by many researchers for several decades, little attention has been devoted to investigate the instability pattern of the bifurcation. This research work aims to successfully capture the asymmetry of the whole flow field, and attempt to achieve the instability mechanism of the shock bifurcation by a direct numerical simulation of the reflected shock wave/boundary layer interaction at Ma = 1.9. In addition, the reason for the formation of the bifurcated structure is also explored.

The spatial and temporal evolution of the shock bifurcation is obtained by solving the two-dimensional compressible Navier–Stokes equations using a seventh-order accurate weighted essentially non-oscillatory (WENO) scheme and a three-step Runge–Kutta time advancing approach.

The results show that the formation of shock bifurcation is mainly because of the shock/gradient field interaction, and the height of the bifurcated foot increases with the growth of the shock intensity and the gradient field. The unsteady asymmetry of the upper and bottom shock bifurcated structures is because of the vortex shedding with high frequency in the rear recirculation zone, which leads to the fluctuation of the recirculation area. The vortex shedding process behind the bifurcated structure closely resembles the Karman vortex street formed by the flow around the cylinder. The dimensionless vortex shedding frequency varies between 0.01 and 0.02. In comparison to the scenario at Ma = 1.9, the occurring time of instability is delayed and the upper and bottom bifurcated feet intersect in a relatively short time at Ma = 3.5. The region behind the bifurcated shock is a transitional flow field containing obvious cell structures and “isolated islands.”

This paper discovers an unsteady flow pattern of the shock bifurcation, and the mechanism of this instability in the reflected shock/boundary layer interaction is revealed in detail.

The deviation of process output is usually estimated through the range or deviation of the sub‐samples in the calculation of process capability indices (PCI) in quality management. There are autocorrelation between the adjacent data in many practical process outputs. But this influence on PCI is not considered in process capability analysis. The autocorrelation of output data can be represented with time‐series model. Based on the several stationary stochastic process models of the time‐series analysis, the impact of the sampling method, sub‐sample size and deviation estimating methods in standard statistical process control are analyzed via simulation for the processes with autocorrelation. The autocorrelation testing of process should be undertaken in these cases. The proper analysis methods are set up in the paper.

The unprecedented SARS-CoV-2 (COVID-19) pandemic has further constrained the budgets of governments worldwide for delivering their much-needed infrastructure. Consequently, public-private partnerships (PPPs), with the private sector's investment and ingenuity, would appear to be an increasingly popular alternative. Value for money (VfM) has become the major criterion for evaluating PPPs against the traditional public sector procurement and, however, is plagued with controversy. Hence, it is important that governments compare and contrast their practice with similar and disparate bodies to engender best practice. This paper, therefore, aims to understand governments' assessment context and provide a cross-continental comparison of their VfM assessment.

Faced with different domestic contexts (e.g. aging infrastructure, population growth, and competing demands on finance), governments tend to place different emphases when undertaking the VfM assessment. In line with the theory of boundary spanning, a cross-continental comparison is conducted between three of the most noticeable PPP markets (i.e. the United Kingdom, Australia and China) about their VfM assessment. The institutional level is interpreted by a social, economic and political framework, and the methodological level is elucidated through a qualitative and quantitative VfM assessment.

There are individual institutional characteristics that have shaped the way each country assesses VfM. For the methodological level, we identify that: (1) these global markets use a public sector comparator as the benchmark in VfM assessment; (2) ambiguous qualitative assessment is conducted only against PPPs to strengthen their policy development; (3) Australia's priority is in service provision whereas that of the UK and China is project finance and production; and (4) all markets are seeking an amelioration of existing controversial VfM assessments so that purported VfM relates to project lifecycles. As such, an option framework is proposed to make headway towards a sensible selection of infrastructure procurement approaches in the post COVID-19 era.

This study addresses a current void of enhancing the decision-making process for using PPPs within today's changing environment and then opens up an avenue for future empirical research to examine the option framework and ensuing VfM decisions. Practically, it presents a holistic VfM landscape for public sector procurers that aim to engage with PPPs for their infrastructure interventions.

The purpose of this paper is to investigate the superior relationship between blood lipid- and cardiovascular disease (CVD)-related hematological parameters using superior grey relational analysis (GRA).

A total of 294 individuals who underwent simultaneous routine blood examination and blood lipid examination in the Physical Examination Center of the First Affiliated Hospital of Shantou University Medical College were included in this study. Superior GRA was performed to find out the superior factor in CVD-related hematological parameters and blood lipids. CVD-related hematological parameters included red blood cell distribution width, white cell count, and platelet count, platelet distribution width, mean platelet volume, as well as platelet crit. The indicators of blood lipids analyzed here consist of low-density lipoprotein, high-density lipoprotein, triglyceride and total cholesterol.

The results showed that all the grey relational degree of hematological parameters and blood lipids were over 0.8; the superior factor in hematological parameters was PLT, whereas TC was the superior factor in blood lipids.

Findings of this study suggested that hematological parameters are closely related to blood lipids and a potential role for hematological parameters in the prediction of dyslipidemia, which need further study; TC has the greatest influence on hematological parameters, whereas TG displays a minimal impact.

To the authors’ best knowledge, it was the first study to analyze the relationship between various CVD-related hematological parameters and blood lipids via superior GRA.

The purpose of this study is to investigate the heat transfer characteristics in a spiral groove mechanical seal lubricated by magnetic fluid.

The viscosity relationship of magnetic fluid in external electromagnetic field was deduced. The temperature distribution of sealing ring was calculated by the method of separation variables.

It has been found that the rotating ring absorbs most friction heat. The temperatures on the end faces of rotating ring and stationary ring decrease from inner radius to outer radius, the temperature of magnetic fluid film decreases from rotating ring to stationary ring and the highest temperature of the sealing system is at the junction of the inner radius and the end face of rotating ring.

Selecting the sealing rings with higher thermal conductivity and reducing the volume fraction of solid particles in magnetic fluid can reduce the temperature of sealing system effectively.

A kind of the Z-6020/E-44 modified waterborne hydroxyl acrylate resin (Z-WEA) and its application in volatile organic compound-free waterborne coatings were prepared.

The Z-6020/E-44 modified waterborne hydroxyl acrylate resin (Z-WEA) was obtained dropwise by adding a mixed solution of methyl methacrylate, n-butyl acrylate, hydroxyethyl methacrylate, acrylic acid and an initiator into a pre-prepared solution of isopropyl alcohol and E-44 and by semi-continuous solution polymerization, and this chain was further extended with organosiloxane (Z-6020) through graft copolymer, which was then neutralized with organic base and dispersed with water, with waterborne amino resin curing agent to form a film, and the properties were tested.

The results showed that when the dosage of initiator was 2.5% accounts for the total acrylic monomer, the hydroxyl content was 10%; the dosage of E-44 was 16%; the dosage of Z-6020 was 6%; the mass ratio of hard and soft monomer was 2.0:1; the neutralization was 100%; Z-6020/E-44 modified waterborne hydroxyl acrylate resin (Z-WEA) had excellent dispersion performance in water and storage stability; water absorption of cured film was 7.8%; pencil hardness reached 5H; adhesive force was 1 level; and the film was uniform and endowed with remarkable heat resistance, high gloss and good fullness.

This paper established a method to synthesize Z-6020/E-44 modified waterborne hydroxyl acrylate resin (Z-WEA) with green surfactants that can be used in the coatings, adhesives, finishing agents and so on.

This paper provides a method of preparing Z-6020/E-44 modified waterborne hydroxyl acrylate resin (Z-WEA) and with waterborne amino resin curing agent to form a film, and the film is uniform and endowed with remarkable heat resistance, high gloss and good fullness and meets the requirements of high-grade paint.

The original powder commonly used for laser 3D printing is atomized alloy powder. The purpose of this study is to investigate the effect of ball milling (BM) on the structure and performances of the alloy powder and its composite products.

BM powder of Ni-Cr-graphite elements was subjected to laser cladding forming and the effect of BM on the powder structure was studied by X-ray diffraction, metallographic microscopy and scanning electron microscopy. The laser cladding-formed coatings were also tested by reciprocating friction measures and electrochemical corrosion experiment.

The results showed that the grains of laser cladding-formed Cr3C2-NiCr coating of BM powder were more refined compared to the coating of the atomized powder. Moreover, the abrasion resistance and corrosion resistance were slightly improved.

This work offers guidance for new original powder selection for laser 3D printing/powder bed forming/selective laser melting applications.

The purpose of this paper is to examine local consumers’ acculturation process as they observe, encounter and shop with an influx of outsiders.

The multi-year qualitative study (involving in-depth interviews and netnography) investigates Hongkongers’ adaptation to encounters with Mainland Chinese shoppers in Hong Kong.

The authors focus on the world of luxury brand consumption, which plays a key role in signaling a newfound status for Mainlanders, and a change in identity construction for Hongkongers. Hongkongers’ acculturation process in response to large numbers of Mainland luxury shoppers includes emotional responses, behavioral adaptation and identity negotiation.

This research has theoretical implications for consumer acculturation theory.

This research has managerial implications for consumers’ luxury consumption experiences.

First, the authors extend the consumer acculturation literature by focusing on the adaptation of locals to visitors. Unlike other acculturation studies that focus on poorer immigrants from less industrial countries to a wealthy nation, the study focuses on local perspectives of elite Hong Kong consumers about Mainland Chinese visitors who are economically well-off but lack cultural capital. Second, emotions are found to be an important component of acculturation and their causes and consequences are analyzed.