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The overload effects associated with the use of mobile information and communication technologies (MICTs) in the workplace have become increasingly prevalent. The purpose of this paper is to examine the overload effects of using MICTs at work on employees’ job satisfaction, and explore the corresponding coping strategies.

The study is grounded on the cognitive load theory and the coping model of user adaptation. The overload antecedents and coping strategies are integrated into one model. Theoretical hypotheses are tested with survey data collected from a sample of 178 employees at work in China.

The results indicate that information overload significantly reduces job satisfaction, while the influence of interruption overload on job satisfaction is not significant. Two coping strategies (information processing timeliness and job control assistant support) can significantly improve job satisfaction. Information processing timeliness significantly moderates the relationships between two types of overload effects and job satisfaction. Job control assistant support also significantly moderates the relationship between interruption overload and job satisfaction.

This study suggests that information overload and interruption overload could constitute an important index to indicate employees’ overload level when using MICTs at work. The two coping strategies provide managers with effective ways to improve employees’ job satisfaction. By taking advantage of the moderation effects of coping strategies, managers could lower employees’ evaluation of overload to an appropriate level.

This study provides a comprehensive model to examine how the overload resulting from using MICTs in the workplace affects employees’ work status, and how to cope with it. Two types of overload are conceptualized and corresponding coping strategies are identified. The measurements of principal constructs are developed and empirically validated. The results provide theoretical and practical insights on human resource management and human–computer interaction.

The purpose of this paper is to gain insight into managers' decision‐making practices when challenged by inappropriate information quality, and to test frameworks developed from research to see whether they apply to these managers.

This exploratory, multiple case study used the critical incident technique in 19 semi‐structured interviews. Responses were analyzed using framework analysis, a matrix‐based content analysis technique, and then considered with respect to the research literature on information overload, information poverty and satisficing.

The managers in this study tended to satisfice (terminate the search process and make a good enough decision, while recognizing that information gaps remain). Those challenged by too little information appear to fit descriptions of information poverty, while others described aspects of information overload.

A shortage of information behavior research on managers makes it difficult to conclude whether these results are typical of managers in general or of healthcare services managers specifically. Further research is needed to confirm initial findings and address questions suggested by this paper.

This paper suggests that existing definitions for the concepts of information poverty and information overload can be used to describe managers' experiences.

This paper contributes to what is known about information behavior in managers in general and healthcare services managers specifically. It may serve as an example of how to consider new research findings within existing frameworks.

This paper investigates the moderating role of multitasking computer self-efficacy on the relationship between social media affordances and social media overload as well as its moderation between social media overload and social media fatigue.

The authors hypothesize that social media affordances will have a positive impact on social media overload (i.e. information and communication overload). They also hypothesize that social media overload will affect social media fatigue. In addition, they hypothesize that multitasking computer self-efficacy will attenuate the effect of social media affordances on both information overload and communication overload. Similarly, they also hypothesize that multitasking computer self-efficacy will attenuate the effects of both information overload and communication overload on fatigue. The authors test this model by collecting two-wave data from 220 professionals using PLS techniques.

Social media affordances have significant impacts on information overload, but not on communication overload. In turn, information overload and communication overload significantly affect social media fatigue. Multitasking computer self-efficacy was found to attenuate the effect of social media affordances on both information overload and communication overload. Furthermore, the study results suggest that multitasking computer self-efficacy attenuates the effect of information overload and reinforces the effect of communication overload on social media fatigue.

Most prior literature focused on students rather than on professionals. There is a lack of research that investigates how the affordances of social media relate to social media overload and fatigue. Furthermore, research that investigates mitigating mechanisms of social media fatigue has been rare. This paper fills these important research gaps.

Immigration dominates much of the current US sociopolitical discourse. The research on US-based immigrant information behavior, however, remains scant. To understand the role of information in immigration, this study explores information overload among Black immigrants in the US.

The researcher developed a literature-derived information overload scale to investigate participants' information access along with experiences and response to information overload.

Results suggest that participants experience information overload due to behavioral (e.g. the demands of needing, seeking, or using information), quantitative (i.e. volume or length), and qualitative (e.g. authority, diversity, or urgency) indicators. Most participants mitigate information overload by turning to intermediaries and filtering resources.

The information overload scale can advance knowledge of the role of information in immigrant acculturative stress.

LIS researchers and practitioners can utilize findings to foster social inclusion and well-being among immigrants.

Scholarship on immigrant information behavior must reflect the centrality of information in migration and how it shapes integration and acculturation.

Developments in information and communication technology have facilitated the generation of management information considerably. Thus, managers are confronted increasingly with an information flood which provides more information than managers are able to process. This results in an information overload, which, while being advantageous, also carries considerable problems for both consumers and manager. This paper presents the scientific controversy surrounding the information overload problem, its behavioural background and the implications made. The studies presented in the review are mainly experiments. A complementary non‐experimental study by the author using a questionnaire to measure the subjectively perceived information overload of managers in various managerial fields is presented in the second part of this paper. The hypothesis, that the subjectively perceived information overload is positively related to the disposable information volume, was confirmed.

The purpose of this study is to examine how technology overload (system feature, information, and communication overload) influences salespeople’s role stress (role conflict and role ambiguity), effort to use technology and performance. This research examines whether these relationships are linear or quadratic. It also examines the moderating effect of salespeople’s technology self-efficacy.

Salespeople at a national company providing services to small and medium companies were surveyed via an online instrument to measure key constructs and control variables. Over 200 usable responses resulted; structural equation model was used to analyze the data.

Results show that dimensions of technology overload had linear and/or quadratic relationships with role stress, effort to use technology and performance. Salesperson’s technology self-efficacy moderated the relationship between technology overload, effort to use the technology and performance.

The benefits from new technology are not always linear. Managers should regulate the timing of technology improvements, as well as the availability of information, communication and system features, to reduce role stress and enhance efforts to use technologies.

Drawing on the job demand and resource model, this research demonstrates that technology used as a job resource will aid the salesperson and company; however, when technology overload exists, it becomes a job demand with the potential to enhance role stress and decrease salesperson performance.

The purpose of this study is to explore the relationship between information overload and employees' workplace anxiety in the context of enterprise social media (ESM).

This study built a theoretical model to analyze the relationships among employees' perceptions of information overload on ESM, supervisor-subordinate instrumental and expressive ties on ESM and workplace anxiety. PLS-SEM was used to test the model through 219 questionnaires collected online.

The results revealed that information overload on ESM plays a positive role in employees' workplace anxiety. Supervisor-subordinate instrumental ties based on ESM can weaken the relationship between information overload and employees' workplace anxiety, but expressive ties can strengthen the positive relationship between information overload and workplace anxiety.

Little is known about whether information overload on ESM will affect employees' workplace anxiety and how leaders can mitigate this effect through ESM. Hence, this study developed a theoretical model and conducted an empirical study to open up a research opportunity to examine the relationships among information overload on ESM, supervisor-subordinate instrumental and expressive ties on ESM and employees' workplace anxiety. The study also has the potential to guide organizations in fine-tuning their social media usage strategies.

Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of social media users through fatigue, frustration and dissatisfaction.

A quantitative research design is adopted. The data collected from 254 respondents in China are analyzed via structural equation modeling (SEM).

Perceived information overload directly affects fatigue, frustration and dissatisfaction among social media users, thereby affecting their information avoidance intention. In addition, frustration significantly affects social media fatigue and dissatisfaction. Consequently, social media fatigue influences dissatisfaction among users.

The literature review indicates that social media overload and fatigue yield negative behavioral outcomes, including discontinuance. However, rather than completely abstaining or escaping, social media users adopt moderate strategies, including information avoidance, to cope with overload and fatigue owing to their high dependence on social media. Unfortunately, merely few studies are available on the information avoidance behavior of social media users. Focusing on this line of research, the current study develops a model to investigate the antecedents of information avoidance in social media.

Information overload is by no means a new concept, but has come to prominence during the last decade. This paper reviews the nature and causes of overload, and considers possible solutions, both organisational and technical, and its relevance to the information professional.

Many online merchants today have adopted web personalization in the form of personalized product recommendations (PPRs) to improve consumer’s decision quality. The purpose of this paper is to reveal the roles of PPRs on consumer decision quality in online shopping from the theoretical perspective of information load.

To explore the dual roles of PPRs on consumer decision quality, this paper develops a research model for it. A 2 (information load: high vs low) × 2 (web personalization: PPRs vs non-PPRs) between-subjects design is conducted to empirically test the model.

The results indicate that: first, information load can increase perceived information overload and decrease perceived information underload; second, PPRs can weaken (enhance) the positive (negative) effect of information load on perceived information overload (perceived information underload); third, both perceived information overload and perceived information underload are negatively associated with consumer’s decision quality.

This paper originally develops a research model that explains the roles of PPRs on consumer decision quality from the theoretical perspective of information load in the online shopping context, which could add new insights to the field of web personalization, especially the impact of web personalization on consumer decision making.