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Article
Publication date: 4 October 2019

Youngji Seo, Marilyn J. Primovic and Yan Jin

The continuation of rapid changes in Web 2.0 has transformed the practice of business communication and stakeholders’ expectations. This paper aims to paramount one issue…

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1442

Abstract

Purpose

The continuation of rapid changes in Web 2.0 has transformed the practice of business communication and stakeholders’ expectations. This paper aims to paramount one issue facing corporate communicators is stakeholders’ social media fatigue that leads to online disengagement and social media strategy ineffectiveness.

Design/methodology/approach

A systematic review of research literature and a deep dive in the professional reports regarding corporate communication and social media strategies are conducted.

Findings

To tackle the challenge of stakeholder social media fatigue, a conceptual model is provided to guide the development of alternative social media strategies that capitalize on the impact of vicarious interaction and reenergize stakeholders via trialogue based on the corporate-influencer-stakeholder (parasocial) relationships.

Originality/value

A model for overcoming stakeholder social media fatigue via optimizing corporate-influencer-stakeholder (parasocial) relationship is proposed and elaborated, with actionable social media strategies recommended for corporate communicators to use.

Details

Journal of Business Strategy, vol. 40 no. 6
Type: Research Article
ISSN: 0275-6668

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Book part
Publication date: 11 June 2021

Sven Laumer and Christian Maier

Social media usage, especially social networking sites (SNSs), such as Facebook, Instagram, TikTok, Twitter, WhatsApp, YouTube, and LinkedIn provide lots of benefits to…

Abstract

Social media usage, especially social networking sites (SNSs), such as Facebook, Instagram, TikTok, Twitter, WhatsApp, YouTube, and LinkedIn provide lots of benefits to their users, including fun, information from significant others, and a distraction from real-life problems. In parallel, the authors see that there are also negative consequences, such as stress when using SNS. In 2012, research started to talk about SNS-use stress as a specific form of technostress. Since that early study, 62 articles have been published in peer-reviewed outlets that explain why SNS-users perceive stress. Our literature review uses the transactional model of stress to integrate these articles to propose a transactional model of SNS-use stress. The model indicates social and technical SNS-stressors that trigger psychological, physiological, and behavioural reactions, named SNS-strains. Our findings suggest there are more social SNS-stressors than technical ones. In terms of SNS-strain, research has mainly focussed on psychological, e.g. exhaustion or dissatisfaction, and behavioural, e.g. discontinuous usage intention or distraction, SNS-strains. Based on those results, the authors identify research gaps and provide implications for research, SNS-users, SNS-providers, organisations, and parents. With that, the authors aim to provide a conceptual summary of the past and, simultaneously, a starting point for further research.

Details

Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress
Type: Book
ISBN: 978-1-83909-812-3

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Article
Publication date: 20 October 2020

A.K.M. Najmul Islam, Eoin Whelan and Stoney Brooks

This paper investigates the moderating role of multitasking computer self-efficacy on the relationship between social media affordances and social media overload as well…

Abstract

Purpose

This paper investigates the moderating role of multitasking computer self-efficacy on the relationship between social media affordances and social media overload as well as its moderation between social media overload and social media fatigue.

Design/methodology/approach

The authors hypothesize that social media affordances will have a positive impact on social media overload (i.e. information and communication overload). They also hypothesize that social media overload will affect social media fatigue. In addition, they hypothesize that multitasking computer self-efficacy will attenuate the effect of social media affordances on both information overload and communication overload. Similarly, they also hypothesize that multitasking computer self-efficacy will attenuate the effects of both information overload and communication overload on fatigue. The authors test this model by collecting two-wave data from 220 professionals using PLS techniques.

Findings

Social media affordances have significant impacts on information overload, but not on communication overload. In turn, information overload and communication overload significantly affect social media fatigue. Multitasking computer self-efficacy was found to attenuate the effect of social media affordances on both information overload and communication overload. Furthermore, the study results suggest that multitasking computer self-efficacy attenuates the effect of information overload and reinforces the effect of communication overload on social media fatigue.

Originality/value

Most prior literature focused on students rather than on professionals. There is a lack of research that investigates how the affordances of social media relate to social media overload and fatigue. Furthermore, research that investigates mitigating mechanisms of social media fatigue has been rare. This paper fills these important research gaps.

Details

Information Technology & People, vol. 34 no. 5
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 2 July 2020

Bao Dai, Ahsan Ali and Hongwei Wang

Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of…

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1239

Abstract

Purpose

Grounded on the cognition–affect–conation (C–A–C) framework, this study aims to explore how perceived information overload affects the information avoidance intention of social media users through fatigue, frustration and dissatisfaction.

Design/methodology/approach/methodology/approach

A quantitative research design is adopted. The data collected from 254 respondents in China are analyzed via structural equation modeling (SEM).

Findings

Perceived information overload directly affects fatigue, frustration and dissatisfaction among social media users, thereby affecting their information avoidance intention. In addition, frustration significantly affects social media fatigue and dissatisfaction. Consequently, social media fatigue influences dissatisfaction among users.

Originality/value

The literature review indicates that social media overload and fatigue yield negative behavioral outcomes, including discontinuance. However, rather than completely abstaining or escaping, social media users adopt moderate strategies, including information avoidance, to cope with overload and fatigue owing to their high dependence on social media. Unfortunately, merely few studies are available on the information avoidance behavior of social media users. Focusing on this line of research, the current study develops a model to investigate the antecedents of information avoidance in social media.

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Article
Publication date: 11 September 2020

Xiaojun Fan, Xinyu Jiang, Nianqi Deng, Xuebing Dong and Yangxi Lin

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of…

Abstract

Purpose

Using WeChat moments as an example, this article explores the impact of user role conflict on privacy concerns, social media fatigue and the three dimensions of discontinuous usage intention: control activities, short breaks and suspend usage intentions. Moreover, the moderating function of self-esteem in this process is examined.

Design/methodology/approach

The conceptual model includes role conflict, privacy concerns, social media fatigue, discontinuous usage intention and self-esteem. Three hundred and thirty-one questionnaires were collected using an online survey, and the data were analyzed with structural equation and hierarchical regression modeling.

Findings

The results show that (1) role conflict positively affects privacy concerns and social media fatigue; (2) privacy concerns also positively affect social media fatigue; (3) privacy concerns positively affect control activities intentions, although their impact on short breaks and suspend usage intentions is not significant, whereas social media fatigue significantly influences control activities, short breaks and suspend usage intentions; and (4) self-esteem negatively moderates the influence of role conflict on privacy concerns.

Research limitations/implications

A key limitation of this research is that it is designed for WeChat. Therefore, the question of whether other social media platforms face role conflict or discontinuous usage problems should be explored in the future.

Originality/value

The article is interesting in that it focuses on the discontinuous usage of social media and identifies factors that contribute to the discontinuous usage of social media. The findings make some theoretical contributions to, and have practical implications for, research into social media usage.

Details

Information Technology & People, vol. 34 no. 3
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 3 February 2020

Yanfeng Zhang, Yali Liu, Wenzhuo Li, Lihui Peng and Cong Yuan

This paper aims to discuss major influencing factors causing users’ mobile social media fatigue and divides them into three hierarchies, including causal factors…

Abstract

Purpose

This paper aims to discuss major influencing factors causing users’ mobile social media fatigue and divides them into three hierarchies, including causal factors, intermediary factors and outcome factors. The study also sorts out connections between different levels of factors, thus providing effective guidance for the sustained development of social media.

Design/methodology/approach

Based on the grounded theory and by collecting data through in-depth interviews, the authors use open coding, axial coding and selective coding to analyze major influencing factors of users’ mobile social media fatigue, build a model using the software NVivo 11, organize and analyze mobile social media fatigue behavior and identify the relationships by combining the interpretive structural model and explore connections among the factors.

Findings

The influencing factors of mobile social media fatigue behavior conform with the stressors-strains-outcomes (SSO) theoretical framework, where stressors (S) include the five factors of fear of missing out, perceived overload, compulsive use, time cost and privacy concerns; strains (S) include the five factors of a low sense of achievement, emotional anxiety, reduced interest, social concerns and emotional exhaustion; outcomes (O) include the six factors of neglect behavior, diving behavior, avoidance behavior, tolerance behavior, withdrawal behavior and substitution behavior.

Research limitations/implications

It focuses on the discussion of the interactions between users’ stressors, strains and outcomes without fully considering the impact of social environment and educational background on social media fatigue behavior. This study only focuses on one social media platform in the Chinese context, namely, WeChat. We reply on the qualitative research method to construct the relationships between social media fatigue factors because we were mainly interested in how users would respond psychologically and emotionally to social media fatigue behavior.

Practical implications

The study has extended the application of the SSO theory. Additionally, the research method and model used in this paper may serve as guidelines to other interested scholars who intend to explore relevant variables and conduct further research on the influencing factors of social media fatigue. In analyzing the causality of social media fatigue, the study has integrated the intermediary factor strain to display users’ strains from social media stress with a more detailed path discussion on the causality of social media fatigue, which has not received broad attention in previous research literature on social networking services users’ use.

Social implications

In this study, text data are collected in a diversity of forms combined, allowing respondents to answer questions without being limited by the questions in the questionnaire, which helped us to identify new variables of social media fatigue. As a result, we were able to dig out the fundamental causes of social media fatigue and potential connections between the factors. Relevant scholars, users and businesses may analyze, manage and forecast users’ social media fatigue behavior by analyzing the type of social media stress and users’ state, providing guidance for the proposal of corresponding management strategies.

Originality/value

Most relevant studies focus on the sustained use of social media, and there is a scarcity of studies on social media fatigue in China. There is very limited research that conducts model analysis of social media fatigue through the integration of stressors, strains and outcomes.

Details

Information Discovery and Delivery, vol. 48 no. 2
Type: Research Article
ISSN: 2398-6247

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Article
Publication date: 24 February 2020

Eoin Whelan, A.K.M. Najmul Islam and Stoney Brooks

Social media overload and fatigue have become common phenomena that are negatively affecting people's well-being and productivity. It is, therefore, important to…

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2065

Abstract

Purpose

Social media overload and fatigue have become common phenomena that are negatively affecting people's well-being and productivity. It is, therefore, important to understand the causes of social media overload and fatigue. One of the reasons why many people engage with social media is to avoid boredom. Thus, the purpose of this paper is to investigate how boredom proneness relates to social media overload and fatigue.

Design/methodology/approach

Building on the stress–strain–outcome framework, this paper tests a model hypothesizing the relationships between a social media user's boredom proneness, information and communication overload, and social media fatigue. The study tests the model by collecting data from 286 social media users.

Findings

The results suggest a strong association between boredom proneness and both information and communication overload, which, in turn, are strongly associated with social media fatigue. In addition, social media usage was found to amplify the effects of information overload on social media fatigue, but, unexpectedly, attenuates the effects of communication overload.

Originality/value

Prior research has largely overlooked the connection between boredom and problematic social media use. The present study addresses this important gap by developing and testing a research model relating boredom proneness to social media overload and fatigue.

Details

Internet Research, vol. 30 no. 3
Type: Research Article
ISSN: 1066-2243

Keywords

Content available
Article
Publication date: 6 March 2020

Aqdas Malik, Amandeep Dhir, Puneet Kaur and Aditya Johri

The current study aims to investigate if different measures related to online psychosocial well-being and online behavior correlate with social media fatigue.

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8447

Abstract

Purpose

The current study aims to investigate if different measures related to online psychosocial well-being and online behavior correlate with social media fatigue.

Design/methodology/approach

To understand the antecedents and consequences of social media fatigue, the stressor-strain-outcome (SSO) framework is applied. The study consists of two cross-sectional surveys that were organized with young-adult students. Study A was conducted with 1,398 WhatsApp users (aged 19 to 27 years), while Study B was organized with 472 WhatsApp users (aged 18 to 23 years).

Findings

Intensity of social media use was the strongest predictor of social media fatigue. Online social comparison and self-disclosure were also significant predictors of social media fatigue. The findings also suggest that social media fatigue further contributes to a decrease in academic performance.

Originality/value

This study builds upon the limited yet growing body of literature on a theme highly relevant for scholars, practitioners as well as social media users. The current study focuses on examining different causes of social media fatigue induced through the use of a highly popular mobile instant messaging app, WhatsApp. The SSO framework is applied to explore and establish empirical links between stressors and social media fatigue.

Details

Information Technology & People, vol. 34 no. 2
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 2 October 2018

Laura Frances Bright and Kelty Logan

Social media usage has become ubiquitous in our society – consumers are spending upwards of 20 percent of their media time on social sites interacting with friends, family…

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4722

Abstract

Purpose

Social media usage has become ubiquitous in our society – consumers are spending upwards of 20 percent of their media time on social sites interacting with friends, family and brands (Adler, 2016) and all of this usage is driving fatigue. The purpose of this paper is to examine how advertising factors such as attitude and intrusiveness impact social media fatigue as well as two consumer behavior factors, fear of missing out (FOMO) and privacy.

Design/methodology/approach

A 190-item questionnaire was developed and administered to an opt-in subject pool recruited for web-based research (i.e. online panel). A representative sample of 750 US social media users was recruited for the survey of which 518 respondents were valid and usable.

Findings

Results indicate that FOMO has the greatest impact on social media fatigue, not advertising factors as predicted. In addition, privacy concerns continue to plague consumers and should be monitored by advertisers.

Research limitations/implications

With regard to limitation, the survey contained a variety of self-reported measures that can tend to be under-reported, especially when it comes to social media usage as evidenced in a recent study (Adler, 2016).

Originality/value

This research undertook an investigation of consumer perceptions of social media advertising and how those relate to social media fatigue and psychological factors such as privacy and FOMO. In looking at these constructs, a clearer picture of how consumer perceptions of advertising impact levels of social media fatigue has emerged. In addition, the results provide a better understanding of FOMO, a psychological factor that significantly contributes to social media fatigue.

Details

Internet Research, vol. 28 no. 5
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 29 September 2021

Juhyung Sun and Sun Kyong Lee

During the digital media era with an explosion of messages, the prevalence of what is known as “message fatigue” has grown. However, there is a lack of understanding…

Abstract

Purpose

During the digital media era with an explosion of messages, the prevalence of what is known as “message fatigue” has grown. However, there is a lack of understanding toward message fatigue in using instant messengers. Based on the stressor-strain-outcome framework, this study provides a theoretical model to explore possible predictors and consequences of instant messaging fatigue.

Design/methodology/approach

The hypothesized model includes communication overload, social overload, instant messaging fatigue, technology and behavioral intention to use instant messaging. Three hundred and eleven responses are collected using an online survey. The authors conduct structural equation modeling to evaluate the hypothesized model and test the hypotheses.

Findings

This study reveals that (1) communication overload and social overload are positively associated with instant messaging fatigue and technostress; (2) higher levels of instant messaging fatigue and technostress are also related to a higher level of intention to discontinue usage; (3) technostress significantly mediates the relationship between instant messaging fatigue and intention to discontinue usage of instant messaging.

Research limitations/implications

This study is limited to collect data from one university in the United States with a cross-sectional design. Future research should include other countries, different age groups and longitudinal methods to examine instant messaging fatigue.

Originality/value

This study extends existing findings on fatigue in using mobile communication by applying the stressor-strain-outcome framework to IM fatigue and improves the understanding of the potential negative aspects of instant messaging.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

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