Toward a new understanding of immigrant information behavior: A survey study on information access and information overload among US Black diasporic immigrants

Abstract

Purpose

Immigration dominates much of the current US sociopolitical discourse. The research on US-based immigrant information behavior, however, remains scant. To understand the role of information in immigration, this study explores information overload among Black immigrants in the US.

Design/methodology/approach

The researcher developed a literature-derived information overload scale to investigate participants' information access along with experiences and response to information overload.

Findings

Results suggest that participants experience information overload due to behavioral (e.g. the demands of needing, seeking, or using information), quantitative (i.e. volume or length), and qualitative (e.g. authority, diversity, or urgency) indicators. Most participants mitigate information overload by turning to intermediaries and filtering resources.

Research limitations/implications

The information overload scale can advance knowledge of the role of information in immigrant acculturative stress.

Social implications

LIS researchers and practitioners can utilize findings to foster social inclusion and well-being among immigrants.

Originality/value

Scholarship on immigrant information behavior must reflect the centrality of information in migration and how it shapes integration and acculturation.

Citation

Ndumu, A. (2020), "Toward a new understanding of immigrant information behavior: A survey study on information access and information overload among US Black diasporic immigrants", Journal of Documentation, Vol. 76 No. 4, pp. 869-891. https://doi.org/10.1108/JD-04-2019-0066