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The characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge management in local government remains unclear. The purpose of this paper is to elaborate the key elements of a public organization’s knowledge strategy and shows how knowledge management can support public management.

A case study on the application of an action research process was conducted to study how the City of Tampere in Finland aimed to overcome challenges in utilizing performance information by applying the ideas of knowledge management.

The study suggests that a holistic knowledge management strategy promotes the use of performance information by providing a systematic management framework for gathering and utilizing the information.

Four factors appear critical for strategic knowledge management in local government. First, it should be driven by the city’s strategy. Second, it should be carefully integrated into the general management system. Third, clear processes and responsibilities for refining the data are needed. Fourth, the quality of the data must be guaranteed. The results also emphasize the roles of management culture and continuous performance dialogue.

This paper makes two contributions. First, it extends the analysis of a knowledge management strategy to public management, and second, it provides a practical illustration of the development process, where knowledge was put into prime focus in developing public management.

Knowledge management (KM) is an emerging method of management. This study aims to explore the various aspects of implementing KM in university libraries of Pakistan.

A survey was conducted using a structured questionnaire, and data were collected from 75 chief librarians and reference librarians of 48 university libraries of Pakistan. A total of 60 valid responses received and analyzed using SPSS version-21.

The results disclose that a majority of respondents are familiar with KM, and literature reading is the major source of their awareness. The Pakistani academic librarians believe that KM can be applied, in the reference services, resources sharing, networking and information literacy programs of libraries. While, need for professional training and KM education are also reported. KM can be implemented in libraries through, use of ICT, developing knowledge sharing culture and developing mentorship in organizations. A lack of staff training, lack of expertise in KM, lack of knowledge gaining and sharing culture, lack of understanding of KM concept and its benefits and a lack of IT infrastructure are the major challenges faced by library and information science (LIS) professionals. Communication skills, information management skills, IT skills, leadership skills, human resource management skills are identified as key skills for the implementation of KM.

This study provides a base to develop a KM strategy and implementation plan for academic libraries in Pakistan. It will facilitate to constitute an important step toward the management of intangible assets in Pakistani libraries.

The results of the study will unveil the perceptions of academic librarians toward KM. It will help to understand the relationship between KM and LIS. The study will also identify the challenges faced by librarians and skills required for the implementation of KM in libraries.

The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies.

Scientific literature analysis, structural equation modeling and expert evaluation (structured questionnaire) were used to develop the research model, collect data from the audit and consulting companies’ experts and test the research hypotheses.

The empirical results of this research supported the hypotheses stating that information technologies and social networks positively affect the knowledge management cycle, including five processes (acquisition, creation, storage, sharing and application) within the Middle Eastern audit and consulting companies.

The research results were generated from the Middle Eastern audit and consulting companies, which form a limitation concerning the geographical area and the business sector.

From the results of this study, audit and consulting companies, as well as organizations and society broadly, would benefit via the positive effect of information technologies and technology-enabled social networks on the whole knowledge management cycle, which has a further impact on organizational performance. These practical implications are related to a more open, sharing culture that drives organizational performance to the members and stakeholders of organizations, which, in turn, benefits society.

This research analyzes information technologies and technology-enabled social networks’ impact on knowledge management processes, particularly in the context of the Middle Eastern audit and consulting companies. While the phenomena have received some attention in the prior scientific research, the studied context so far remained under-researched, where a gap is found in studying the knowledge management cycle as a whole.

This paper investigates the extent to which six factors drawn from the theory and practice of knowledge management can be applied in small organisations. The factors are: balance between need and cost of knowledge acquisition; the extent to which knowledge originates in the external environment; internal knowledge processing; internal knowledge storage; use and deployment of knowledge within the organisation; and attention to human resources. Three cases demonstrate that the fundamental concepts and principles of knowledge management are similar for small and large organisations. Differences include the value placed on systematic knowledge management practices such as formalised environmental scanning and computer‐based knowledge sharing systems. Consultants, and library and information professionals, are advised to understand the organisation’s management and communication culture; emphasise simple and inexpensive systems integrated into everyday practice; and establish and monitor adherence to tools such as records management schedules. Information professionals can contribute much by managing systems which use vocabularies to enhance information retrieval for knowledge sharing.

The article is a report of an investigation of the business/practical world ’s perspective of the role and responsibilities of the information and knowledge manager and the analysis of the findings against a theoretical/academic background. Information about employment opportunities and requirements for the position of information and knowledge managers was extracted from job advertisements,which appeared in the three weekly national newspapers with the highest circulation figures in South Africa. The findings revealed that employers seem to have a problem indefining the position and role of the information and knowledge manager in their organisations. It also indicated that organisations should be aware of the fact that what the communicate to the public via job advertisements can reflect on their knowledge of information and knowledge management.

The main objective of this paper is to explore the role of knowledge architecture in an enterprise and to provide a model to architect enterprise knowledge based on the Zachman framework.

This is a conceptual article providing a knowledge architecture model for an organization based on the Zachman framework that discussed several perspectives from the knowledge management point of view and information technology. To confirm the validity of the model a questionnaire was designed, applied and then analyzed by some statistical methods.

The paper provides a conceptual knowledge architecture model that can be applied to Iranian organizations practically. The validity of this model is confirmed by polling the opinion of knowledge architecture experts.

The lack of resources directly related to the subject of the research, the novelty of this kind of research in Iran and the lack of organizations which perform a knowledge architecture model in reality are the restrictions of this research. The authors' suggestion for further research studies is to execute the model and survey from foreigner experts.

The paper may be beneficial for enterprise architects in the knowledge area.

The paper may be of high value to researchers in the knowledge management field and to practitioners involved with KM adoption in the organizations. It gives valuable information and guidelines that hopefully will help the leaders and the senior knowledge management managers to accomplish KM through their organization successfully.

The purpose of the paper is to improve traditional knowledge management models in light of complexity theory, emphasizing the importance of moving away from hierarchical relationships among data, information, knowledge, and wisdom.

Traditional definitions and models are critically reviewed and their weaknesses highlighted. A transformational perspective of the traditional hierarchies is proposed to highlight the need to develop better perspectives. The paper demonstrates the holistic nature of data, information, knowledge, and wisdom, and how they are all based on an interpretation of existence.

Existing models are logically extended, by adopting a complexity‐based perspective, to propose a new model – the E2E model – which highlights the non‐linear relationships among existence, data, information, knowledge, wisdom, and enlightenment, as well as the nature of understanding as the process that defines the differences among these constructs. The meaning of metas (such as meta‐data, meta‐information, and meta‐knowledge) is discussed, and a reconstitution of knowledge management is proposed.

The importance of understanding as a concept to create useful metaphors for knowledge management practitioners is emphasized, and the crucial importance of the metas for knowledge management is shown.

A new model of the cognitive system of knowledge is proposed, based on application of complexity theory to knowledge management. Understanding is identified as the basis of the conversion process among an extended range of knowledge constructs, and the scope of knowledge management is redefined.

This paper aims to advocate that significant human and systems-based capabilities (termed “socio-technical capabilities”) need to be developed in government departments and other public sector organisations to support more effective description of information resources, collections and their context in online environments.

The ideas in this paper draw upon the findings of several action research interventions undertaken within a government department in Victoria in Australia since 2011 as part of a knowledge management initiative. Specific focus is given to the design and development of a new record-centric knowledge curation tool (KCT).

Effective functioning of KCT relies upon the input of well-structured, standards-based metadata used to describe collections, information resources and their context. The central claim is that the move towards standards-based descriptions will fundamentally change the capabilities required to manage, search for and disseminate knowledge and records.

In addition to the capabilities discussed, management of records and knowledge through time requires commitments to stable repository, workflow and administrative systems, and working with contemporary systems involves technical knowledge such as the use of application programming interfaces. These aspects are not discussed here.

The capabilities discussed in this paper are socio-technical in nature. This means there is a requirement to shift current perspectives about who is responsible for managing organisational information as collections.

While some of the concepts discussed will be familiar to information professionals, the paper provides a unique description of how existing archival and recordkeeping practices are being integrated in innovative ways within organisations outside the information management professions.

The progress of initiatives concerned with implementing evaluated clinical research (such as evidence based medicine and clinical effectiveness) is dependent on the way individual health professionals actually acquire, use and value clinical knowledge in routine practice. The findings of two research projects, the Value and EVINCE projects, are compared with studies of the consolidation and application of clinical knowledge in clinical decision making. The Value project was concerned with the ways in which information from NHS libraries might be used in present and future clinical decision making. EVINCE was a similar impact study for nursing professionals. Both studies confirmed the importance of personal clinical knowledge. Health information services need to use a variety of strategies and knowledge management skills to ensure that the evaluated research evidence is assimilated and implemented into practice.

This paper aims to explore the information needs and information-seeking behaviours of the new generation of engineering designers. A survey study is used to approach what their information needs are, how these needs change during an engineering design project and how their information-seeking behaviours have been influenced by the newly developed information technologies (ITs). Through an in-depth analysis of the survey results, the key functions have been identified for the next-generation management systems.

The paper first proposed four hypotheses on the information needs and information-seeking behaviours of young engineers. Then, a survey study was undertaken to understand their information usage in terms of the information needs and information-seeking behaviours during a complete engineering design process. Through analysing the survey results, several findings were obtained and on this basis, further comparisons were made to discuss and evaluate the hypotheses.

The paper has revealed that the engineering designers' information needs will evolve throughout the engineering design project; thus, they should be assisted at several different levels. Although they intend to search information and knowledge on know-what and know-how, what they really require is the know-why knowledge in order to help them complete design tasks. Also, the paper has shown how the newly developed ITs and web-based applications have influenced the engineers' information-seeking practices.

The research subjects chosen in this study are engineering students in universities who, although not as experienced as engineers in companies, do go through a complete design process with the tasks similar to industrial scenarios. In addition, the focus of this study is to understand the information-seeking behaviours of a new generation of design engineers, so that the development of next-generation information and knowledge management systems can be well informed. In this sense, the results obtained do reveal some new knowledge about the information-seeking behaviours during a general design process.

This paper first identifies the information needs and information-seeking behaviours of the new generation of engineering designers. On this basis, the varied ways to meet these needs and behaviours are discussed and elaborated. This intends to provide the key characteristics for the development of the next-generation knowledge management system for engineering design projects.

This paper proposes a novel means of exploring the future engineers' information needs and information-seeking behaviours in a collaborative working environment. It also characterises the key features and functions for the next generation of knowledge management systems for engineering design.