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The purpose of this paper is to review contributions made to the strategic question about human capital development issues in the hotel industry in Nigeria and how they can be addressed.

Based on the strategic question, a critical analysis of each contribution was carried out to identify the key themes, and then the issues, impacts and proposed solutions related to each theme.

The findings show eight key themes related to the human capital development question in the hotel industry in Nigeria.

The findings create a framework to kick-start a conversation by all stakeholders in the hotel industry in Nigeria. The lack of reliable data in many areas is a limitation in reaching empirically based quantitative conclusions. It would be useful to include a wider range of stakeholders in the conversation.

All ten articles have contributed different perspectives to the conversation; all confirm that an engagement of all industry stakeholders is critical if a sustainable resolution is to be achieved.

This study aims to examine the evolution of spatial–temporal patterns in China’s hotel industry from 1978 to 2018.

A database comprising over 140,000 hotels with more than 30 rooms was created. The exploratory spatial–temporal data analysis (ESTDA) method, based on space–time cube model, was used to explore and visualize the spatial–temporal pattern of hotels.

The Chinese hotel industry can be divided into two development stages, namely, a large hotel-dominant stage before 2000 and a small–medium-sized hotel-dominant stage after 2000. China’s prefecture-level cities were clustered into four tiers. The higher the tier, the earlier the city will initiate hotel development. The Chinese hotel industry has four continuous hotspots (the Yangtze River Delta, Pearl River Delta, Bohai Rim and Sichuan and Chongqing) and some temporary hotspots.

This study lacks quantitative investigation, which could show the underlying mechanism of the evolution of the Chinese hotel industry.

This study is the first to investigate China’s hotel evolution over 40 years by applying big data and the ESTDA method. The systematic and evolutionary exploration will enable hotel researchers to understand the spatial–temporal nature of hotel distribution better. Introducing the ESTDA method into tourism and hotel research also provides an additional tool to researchers. Hotel investors and operators, city and tourism planners and market regulators can learn from the evolution of location patterns to make better where and when decisions.

The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework.

The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors.

The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources.

This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

This study aims to propose a hotel life cycle model and applies this model to examine the development of international tourist hotels (ITHs) in Taipei.

In this study, a two-stage approach is proposed to examine the life cycles of 20 ITHs in Taipei. First, we evaluate the overall and departmental efficiencies by using a two-layer bootstrap data envelopment analysis (DEA) model. Second, we divide the phases of the hotel life cycle by incorporating two objective indicators, namely, the average efficiency change rate (AECR) and the annual average efficiency (AE).

The results show not only that the efficiency scores derived from the bootstrap DEA model could help assess the performance of individual ITHs but also that the resulting AECR and AE could help to objectively classify the development of the hotels under study into the following phases: initial, growth, maturity and recession and regeneration phases.

The method proposed in, and the results obtained from, this study can provide the stakeholders of the ITHs in Taipei with an alternative to the existing subjective enterprise life cycle (ELC) model for identifying these ITHs’ stages of development using quantitative and objective criteria.

Existing hotel management research rarely focuses on hotel life cycle analysis, likely due to the adoption of subjective criteria by the conventional ELC model, which limits the practical application of the research. To improve on the conventional ELC model, our proposed quantitative approach involves dividing the hotel life cycle by employing two objective indicators and then empirically presenting the results.

The purpose of this paper is to offer an overview of the existing English literature concerning the development of China's hotel industry by means of reviewing the topic from three academic online databases.

The paper reviews published studies found in refereed journals that can be accessed online via Emerald Management Review, ProQuest Basic Search and EBSCO Host Web. A total of 66 refereed journal papers were found over the period 1984‐2007. They were grouped into four major themes: strategy and development; marketing; service quality and human resources management.

Research on China's hotel development grew rapidly with the rise of China's hotel industry, reflecting the situation, problems, challenges and opportunities affecting hotel development. Strategy and development is a dominant theme, accounting for 43 per cent of all papers.

The paper summarises research on China's booming hotel industry, offers a general review of its historic development and identifies current important issues. The authors recommend further research opportunities examining career development and job satisfaction in China's hotel industry.

This paper is one of the first to profile research related to the hotel industry in mainland China. By grouping the published studies into four major themes, this study clearly demonstrates key emerging issues in China.

Leisure and tourism activities have proliferated and become important parts of modern life, and the hotel industry plays a necessary role in the supply for and demand from consumers. The purpose of this paper is to develop guidelines for hotel service development by applying a service development approach integrating Kansei engineering and text mining.

The online reviews represent the voice of customers regarding the products and services. Consumers’ online comments might become a key factor for consumers choosing hotels when planning their tourism itinerary. With the framework of Kansei engineering, this paper adopts text mining to extract the sets of Kansei words and hotel service characteristics from the online contents as well as the relationships among Kansei words, service characteristics and these two sets. The relationships are generated by using link analysis, and then the guidelines for hotel service development are proposed based on the obtained relationships.

The results of the present research can provide the hotel industry a comprehensive understanding of hotels’ customers opinions, and can offer specific advice on how to differentiate one’s products and services from competitors’ in order to improve customer satisfaction and increase hotels’ performance in the end. Finally, this study finds out the service development guidelines to meet customers’ requirements which can provide suggestions for hotel managers. The implications both for academic and industry are also drawn based on the obtained results.

Now, in the internet era, consumers can comment on their hotel living experience directly through the internet. The large amount of user-generated content (UGC) provided by consumers also provides chances for the hospitality industry to understand consumers’ opinions through online review mining. The UGC with consumers’ opinions to hotel services can be continuously collected and analyzed by hoteliers. Therefore, this paper demonstrates how to apply the hybrid approach integrating Kansei engineering and online review mining to hotel service development.

Hotel development in Africa is at an all-time high, as entrepreneurs and institutional investors recognise and understand the opportunities, and as the international brands identify the gaps in their system coverage. The purpose of this paper is to quantify the chains’ future development pipelines and the requirement for human capital in those hotels.

Information was obtained from the international and regional (African) hotel chains that are signing deals to manage and brand new hotels in Africa, including location, number of rooms, brand and expected opening date. From this, a calculation was made regarding the number of jobs that will be created at different levels.

The findings show the number of hotels in the chains’ development pipeline in Nigeria and the human capital requirement in those hotels.

Governments, investors, operators and educators can benefit from the findings presented and develop relevant policies that will impact positively on human capital in Africa.

This paper outlines the impact of hotel growth on human capital needs in Africa.

This paper aims to explore the current situation of career management in China's state‐owned hotels and to delve into employees' perceptions of such activities.

To obtain a comprehensive view of the career management situation, three qualitative research methods were applied in the study, namely, case study, focus groups, and in‐depth interviews. The results were combined to provide a better insight into career management activities in China and employees' perceptions of these activities. Based on the data collected, career management practices in China's hotel industry are grouped into four dimensions: assessment tools, career development information, professional training, and promotion system.

The findings of the study reveal that not all Western career management activities are being practised in China's hotels. The results of the qualitative research methods also reveal several career management techniques with Chinese characteristics. Although career management plays an important role in human resources management, there is a gap between hotel career management and employees' career needs. To obtain the best result, it is necessary to find a match between the requirements of the hotel and the aspirations of the individual employee.

Based on the data collected, recommendations and directions on career management practices are established and given to state‐owned hotels management. By developing the four dimensions of career management activities, the paper generates important references and suggestions for further study in the area of employees' career development.

For both hotel operators and hotel employees, the paper is the first attempt to provide comprehensive information concerning China's hotel career management. The development of the four career management dimensions may serve as a basis for future study.

The purpose of this paper is to review and synthesise 149 hospitality-related studies published in the past two decades pertaining to environmental management (EM). The review was divided into three main stages: 1993-1999, 2000-2009 and 2010-2014 and provided future research directions.

The study sample consisted of articles published between 1993 and 2014 in four leading hospitality journals. The four journals chosen were the International Journal of Hospitality Management, Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management and Journal of Hospitality and Tourism Research. The title, abstract and the content, as needed, of all EM-related full-length articles from these four journals were content analysed. Editors’ notes, book reviews, industry news, conference papers and research notes were excluded from this paper.

EM research in the hospitality industry during the first two stages focused on the development of environmental policies and practices, green consumerism, managers’ environmental attitudes, indoor air quality and smoke-free environments, sustainable development, environmental performance, environmental cost control and environmental management systems (EMSs). During the third stage from 2010 to 2014, topics about environmental benchmarking and indicators have surfaced. Notwithstanding this, EM in the environmental reporting, and green marketing have been pursued less enthusiastically.

Compared with the mainstream management literature and considering the future development of EM, hospitality scholars are encouraged to extend their research to include green marketing, environmental technologies, environmental reporting, carbon footprint, employees’ green behaviour, the effects of EM on hospitality firms’ stakeholders and small- and medium-sized hospitality firms. In addition, more effort should be spent on developing hospitality-specific theories for EM.

Little has been done to determine the main research agendas in hospitality EM. A review of recent research on this topic provides an inventory of existing knowledge and points out areas requiring further knowledge exploration.

This study aims to investigate the development of Airbnb in China from the perspective of hospitality leaders by identifying the positive and negative effects of Airbnb development in the country.

A qualitative approach was adopted to explore the current development of sharing accommodation service in China. Focus group discussions were conducted with the managers and top executives of hotels in China.

Most of the participants affirmed that the experience of local culture and authenticity are the advantages of staying in this type of informal accommodation. From the viewpoint of hoteliers, traditional accommodation is necessary to rethink their strategies by providing authentic experiences. By contrast, Airbnb service may not seamlessly fit into Chinese culture. The result also indicated that there is a need for government to regulate the informal accommodation platforms.

This study provides views towards Airbnb from the traditional accommodation sector in Mainland China, which can contribute to the future regulation of informal accommodation services.

Chinese market is the leading sector in tourism industry. With the popularity of Airbnb development around the world, Airbnb is still in a developing stage in Mainland China. This study is based on 45 hoteliers and industry professionals in China, who share their views on Airbnb development and how it should move forward. The findings of this study shed light on the informal accommodation service and its future directions in China.

爱彼迎在中国的未来：酒店业领导者的行业观点

这项研究旨在从酒店业领导者的角度调查Airbnb在中国的发展, 以确定Airbnb在中国发展的正面和负面影响。

本文采用定性方法来探索中国共享住宿服务的当前发展。研究组与中国酒店的经理和高层管理人员进行了焦点小组讨论。

大多数参与者表示, 当地文化和真实性的体验是住在Airbnb这种非正式住宿中的优势。从酒店经营者的角度来看, 传统的住宿业需要重新考虑他们的经营策略, 为顾客提供真实的体验。相比之下, Airbnb的服务可能无法无缝融入中国文化。结果还表明, 政府需要规范非正式的住宿平台。

该研究提供了中国内地传统住宿业对Airbnb的看法, 这有助于未来对非正式住宿服务的监管。

中国市场是旅游业的主导市场。Airbnb在世界范围内不断普及, 而它在中国内地市场仍处于发展阶段。参与研究的45位中国酒店业者和行业专业人士, 分享了对Airbnb开发的看法以及其之后的发展方向。这项研究的结果阐明了非正式住宿服务在中国的未来发展方向。

El futuro de Airbnb en China: perspectiva de la industria desde el punto de vista de líderes hoteleros

Este estudio tiene como objetivo investigar el desarrollo de Airbnb en China desde la perspectiva de líderes hoteleros, mediante la identificación de los efectos positivos y negativos del desarrollo de Airbnb en el país.

Se adoptó un enfoque cualitativo para explorar el desarrollo actual del servicio de alojamiento colaborativo en China. Se llevaron a cabo discusiones de grupos focales con los gerentes y altos ejecutivos de hoteles en China.

La mayoría de los participantes afirmaron que la experiencia de la cultura local y la autenticidad, son las ventajas de alojarse en este tipo de “alojamiento informal”. Desde el punto de vista de los hoteleros, es necesario que el alojamiento tradicional, repiense sus estrategias proporcionando experiencias auténticas. Por el contrario, el servicio de Airbnb puede no encajar perfectamente en la cultura China. El resultado, también indicó que es necesario que el gobierno regule las “plataformas informales” de alojamiento.

El estudio proporciona puntos de vista hacia Airbnb desde el sector de alojamiento tradicional en China continental, que puede contribuir a la futura regulación de los servicios de “alojamiento informal”.

El mercado chino es el sector líder en la industria del turismo. Con la popularidad del desarrollo de Airbnb en todo el mundo, Airbnb aún se encuentra en una etapa de desarrollo en China continental. Este estudio se basa en 45 hoteleros y profesionales de la industria en China al compartir sus puntos de vista sobre el desarrollo de Airbnb y cómo debería avanzar. Los resultados de este estudio arrojan luz sobre el servicio de “alojamiento informal” y sus futuras direcciones en China.