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Focuses on the products and services available on ferry travel and passenger reaction to these services. Addresses the issue of whether cultural differences affect customer responses to marketing activity on‐board. Gives a description of a comparative study undertaken to examine and compare British and Scandinavian passengers′ response to the variety of products and services offered on board a variety of British and Scandinavian operated ferries. As a result of this study, argues that there is a clear need for adapting the generic ferry product/service to suit specific routes and local customer preferences. Focuses on this issue by describing the efforts of one of the major ferry operators on the Irish/Scottish route which is adapting the corporate product to suit local customer requirements.

Although much has been written about management competencies, the literature is sparse in its consideration of specific competencies for services marketing decision making. This article considers the pertinent literature surrounding management competencies in the context of decision making for services management. A case description of a consumer services company is used to develop the argument. The case description focuses on the progression of the management decision makers’ competencies over a three‐year period. The importance of continually developing the competencies of the key decision makers in an organisation is emphasised, particularly in relation to the changing nature of managerial roles and responsibilities.

The article investigates factors associated with the relative success in adopting two specific alternative marine energies (liquefied natural gas [LNG] and electric batteries) in the Norwegian ferry market. This specific market segment is an interesting case study as its national-flagged fleet boasting the largest number of ships using alternative marine energies in comparison with the other countries of the region and the world.

A database tracking the yearly deployment of ships using a different combination of LNG and electric batteries was built from shipping lines’ online information and grey literature. The technological adoption approach was used to categorize different groups of users at each step of the adoption process and identify which factors separate the early adopters from the other groups of end-users. The compiled data allow tracing the changing distribution of Norwegian ferry operators along the conceptualized technology adoption curve.

Results indicated that the Norwegian ferry market matches required conditions to pass the “chasm” of uncertainties associated with transitioning to new technology. Some disparities between the adoption of LNG and the electric batteries in the Norwegian ferry markets are observed.

To the authors’ knowledge, no study has explored the adoption of new energies in the maritime industry based on the technology adoption process through a similar perspective. The analysis is helpful to shed light on the barriers associated with a high level of uncertainties when it comes to adopting new marine energies.

This study aims to improve understanding of how coastal maritime transport system of Vancouver Island would be disrupted in disaster events, and the strategies could be used to address such risks. Any transport disruption at the maritime leg of the supply chain can affect the needs of vulnerable residents and thus, the supply of many goods to coastal communities.

This case study focuses on the disruption that can be expected to occur for ferries that serves coastal communities of Vancouver Island in Canada. A landslide scenario in the Fraser River (which connects coastal communities) is developed, and interviews and focus groups are used to gain understanding of the vulnerability and resilience of shipping.

The findings show that the maritime leg of the supply chain for the coastal communities of Vancouver Island is resilient to a landslide disruption of ferries. Besides, there would be no impact on the operability of tugs and barges. This study also offers suggestions for creating the conditions for increasing resilience of maritime supply chains to any such disruption.

A research gap exists with respect to minimizing disruption in maritime supply chains, mainly in regard to lessening the impact on the vulnerable residents of coastal communities. This study contributes to filling this gap in the literature.

The findings have significant implications for maritime service providers and for people working on disaster preparedness, emergency response and recovery.

Studies which focus on alleviating the impact of disruptions in the maritime supply chains and the mitigation strategies for coastal communities are scarce in the literature.

Privatization continues to receive serious consideration at the federal, state, and local government levels. The most frequent reason cited for privatizing services is to reduce the size and cost of government. While many government entities have privatized services, it is often up to academic researchers to determine if the goals of privatization have been realized and to shed light on the organizational and service characteristics that make it more likely that the results of privatizing a particular service will be positive. This paper seeks to provide a background to those researchers interested in examining the privatization of government services. The paper reviews and synthesizes prior privatization research and discusses future research directions.

Malta has long been a tourist destination with visitors totaling 2.6 million in 2018. A 2013 survey by the Malta Tourism Authority found that 22% of tourists opted for a rental car during their stay, whereas 76% chose public transport to meet their travel needs. In recent years, the modernization of the bus fleet, improved information provision, and the introduction of a ferry service in the Valletta harbors, have contributed to the increased appeal of public transport. However, the increase in independent tourists might give rise to an increase in the rentals of individual cars. This is a concern given Malta’s high car ownership, and its ever-increasing congestion problem. As part of the CIVITAS DESTINATIONS Project, focused on tourist sustainable mobility, the University of Malta developed a Tourist Mobility smartphone application: MyMaltaPlan. The app enables tourists to plan trips and schedule itineraries between touristic sites. The app, which was launched in the summer of 2019, aims to encourage a shift toward greener travel behavior. A survey was conducted with tourists to understand current tourist travel behavior, and tourists’ use of smartphone or web applications for trip planning. The vast majority of visitors own a smartphone and use it on holiday to plan, access, or book transport. To test the app’s functionalities, a focus group was held with a group of volunteers who shared their experiences in a group discussion. Participants appreciated the automatically created itinerary but noted that to truly promote sustainable mobility, the app should be able to provide the full picture of available alternatives.

The purpose of this paper is to examine the transportation organizational service provision and travel behavioral responses after the March 2011 disaster in North East Japan. This research aims to identify the areas for capacity building in transportation to support resilient built environments.

A case study approach was taken to examine the transportation organizational service provision in one of the most devastated communities after the 2011 Japanese earthquake and tsunami. Data on post-disaster transportation arrangements were collected from local newspapers, desk reviews of reports by transportation operators and the local council, semi-structured interviews with local council and community groups, and a residents’ questionnaire surveying travel behavior. Organizational responses were analyzed by: the pre-disaster phase, the emergency phase, the rebuilding (temporary settlement) phase and the recovery (permanent settlement) phase.

Transportation demand changes dramatically in the emergency phase. In the re-building phase, an efficient and effective provision of a transportation service is required. The recovery and pre-disaster phases are critical as these are the time to build capacity for resilience. Practical application of the land use and transportation planning process is recommended in forming a transportation master plan.

This research is the first attempt to analyze the transportation organizational responses after a disaster in four discrete temporal dimensions. The knowledge provided in the paper is derived from the examination of the transportation responses in a city after a major disaster. The findings are more generally applicable to any built environments that are aiming for resilience.

In the continuing endeavour to work towards ever better management, the project manager has a crucial role to play. This monograph assesses the requirements of project management in terms of training and experience, demonstrates what sort of person the project manager should be, and also the role that should be played by the project team. In order to illustrate the manner in which the essential qualities in both the project manager and his team are displayed in action a number of completed projects worldwide are reviewed. Both successful projects and disastrous projects are used to demonstrate the way in which the problems encountered in real life can be met and overcome. In conclusion both the prospects and the problems that the future may hold for the project manager are assessed.

Exploitation of project opportunities may bring more benefits than stipulated in the initial business case, and even stakeholder benefits that nobody thought of at the project initiation. The purpose of this paper is to suggest a new research area for megaprojects, i.e. the phenomenon of project opportunity exploitation as a means to increase the project benefits.

This is a single case study of an infrastructure megaproject, i.e. the construction and operation of a 50+ years old American bridge. Data cover information regarding 60+ years old historical documents, newspaper articles, interviews and video-recordings.

The findings of this paper are as follows: exploiting all opportunities created by the project and increasing project benefits require involvement from many categories of stakeholders; stakeholders get more involved in exploiting the opportunities created by the project when they are proud of the project; for some of the project-related opportunities, it might take a long time before they can be exploited (and related benefits achieved); and celebrating achievements of the project stimulate stakeholders to exploit opportunities created by the project and contribute to further project benefits.

Only few interviews were conducted. Interviewees were biased as all were very proud of the bridge. This is a single case study of a “rare species”, not representing most megaprojects.

To enhance project opportunity exploitation and increased benefits, the project owner (team) must continuously communicate about the project, also after project execution.

This study contributes to a gap within the literature on the phenomenon “project opportunity exploitation”. This is a very rich case study and of a “rare species”.