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The paper aims to provide insights into the influence of COVID-19 on employee engagement and ergonomics in the banking sector. The purpose of this study is understood from the perspective of impact of the pandemic on banking employees.

Data for the study are collected from the employees working in the banking sector of India. The study applied the partial least squares (PLS) method of analysis to understand the relationship between employee engagement and ergonomics in the banking sector.

The findings of the study suggest results with regards to change in the perception of the employees in the bank and its influence on the work ergonomics due to pandemic. The findings indicate that banks need to develop measures and strategies for improving employee engagement programs and work ergonomics at banks.

The study is confined to the banking employees working in a specific region. Therefore, future research could focus more on the influence of Covid-19 on the organizational culture of the banking system and provide insight into this direction of research.

This study provides directions for human resource management for developing effective practices for improving the performance of the employees in the banking sector.

This study offers support to the banking sector by providing insights into how it can improve the working environment and, thereby, enhance working in the banking sector.

This is the study that attempts to provide insights into how ergonomics is important for working in the banking sector, especially during a pandemic. The findings provide important implications for the banking sector and improve work ergonomics.

Ergonomics usually reciprocate the study about people fitness toward working environment. In addition, financial distress refers a condition of organizations incompetency in generating sufficient revenues or incomes, which thereby refrain them to pay their financial obligations. This study aims to evaluate two independent organizational fields named as ergonomics in first phase and financial distress in manufacturing organization behavior in the second phase. The study presented a resiliency framework for operations and strategic management in the third phase based on various facts received from the distress organizations.

A questionnaire survey based on plant-visit is presented. The study embedded two segments to explicate its novelty. In the first segment, the plant-visit case study is presented and in the second segment, an exploratory data related to financial distress is presented. The study tried to communicate observations related to multiple decision-making fields in single umbrella, where multiple concepts like ergonomics and financial distress of organizations as well as employees are presented. DEMATEL-ANP integrated approach is used to represent the critical financial distress dimensions of employees and their ranking.

The study provided insights toward connecting two independent fields named as ergonomics and financial distress in single umbrella. The study can benefit practitioners in designing policies and procedures in their planning model to effectively achieve organizational goals. The study presented 14 financial distress drivers of employees and advocated the aggregation of ergonomics and financial distress toward developing a holistic framework for attaining organization goals for sustainability.

The study presented a comprehensive understanding about multiple organization decision-making fields toward developing a holistic approach from different aspects for attaining organizational sustainability. The study can be fruitful in stimulating cross-pollination of ideas between researchers and provides a good understandability of ergonomics and financial distress in single roof.

The purpose of this paper is to investigate the research landscape of LSS 4.0 papers published in two well-known repositories, Scopus and Web of Science (WoS), in terms of publication trends, article distribution by author, journal, affiliations and country, and article clustering based on keywords, authors and countries. In addition, a literature review was carried out to build a conceptual framework of integrated Lean Six Sigma and Industry 4.0 (LSS 4.0) that encompasses operational, sustainability and human factors or ergonomics aspects.

The literature review of integrated Lean Six Sigma and I4.0 publications published in Scopus and WoS databases in the current decade was conducted for the present study. This study categorizes LSS, I4.0 and related research articles based on publication patterns, journals, authors and affiliations, country and continental-wise distribution and clustering the articles based on keywords and authors from the Scopus and WoS databases from 2011 to 2022 using the search strings “Lean”, “Six Sigma”, “Lean Six Sigma” and “Industry 4.0” in the Title, Abstract and Keywords using Biblioshiny, VOS viewer and Microsoft Excel.

In the recent three years, from 2020 to 2022, LSS 4.0 has been substantially increasing and is seen as an emerging and trending area. This research identifies the most influential authors, most relevant affiliations, most prolific countries and most productive journals and clusters based on keywords, authors and countries. Further, a conceptual framework was developed that includes the impact of operational, sustainability and ergonomic or human factors in LSS 4.0.

This article assists in comprehending the trends and patterns of LSS 4.0. Further, the conceptual framework helps professionals and researchers understand the significance and impact of integrating LSS and Industry 4.0 in the aspects of human factors/ergonomic, sustainability and operations. Also, the research induce professionals to incorporate all these factors while designing and implementing LSS 4.0 in their organization.

This conceptual framework and bibliometric analysis would aid in identifying potential areas of research and providing future directions in the domain of LSS 4.0. It will be beneficial for academicians, professionals and researchers who are planning to apply and integrate techniques of LSS and technologies of I4.0 in their organizations and research.

The purpose of this paper is to focus on obstacles faced by older workers in the workplace and provide three main ergonomic solutions designed to mitigate and prevent age‐related injuries.

Research methodology includes a comprehensive literature review to identify issues, best practices, and improvements for ergonomic conditions in the workplace, especially those impacting aging workers.

Solutions presented include strategies for reducing extreme joint movement, reducing extreme pressure, and reducing repetitive tasks. Examples of engineering improvements, administrative improvements, and safety equipment additions are also presented.

This paper provides ergonomic solutions and examines the importance of providing effective workplace ergonomics for the older worker. The examples demonstrated can be directly applied by facility planners and managers who wish to create safe and productive working environments.

With an increasing percentage of older workers compromising that workforce, it is critical that companies and workplace managers make effective workplace ergonomics a top priority. The paper focuses on the role of the facility manager in implementing ergonomic solutions.

The purpose of this paper is to present an attempt to develop an instrument containing operational measures of lean combined with safety and ergonomic conditions in a workstation or production line. This operational tool aims to help researchers and practitioners to prioritize and evaluate the lean implementations, as well as the ergonomic and safety conditions, in an integrated way.

Lean manufacturing methods and principles, as well as safety and ergonomics aspects, were exhaustively researched with the ultimate goal of finding a way to improve the workplace by taking into account the efficiency and well-being of workers. The instrument was validated in an interactive process between theory and practical insights. At the end, it was tested in several workstations/production areas.

The study reveals that high scores are derived from a good interaction between lean, ergonomics and safety.

It would be important to validate it in different companies and different types of industries because each one has its own characteristics.

This tool helps practitioners (technicians and ergonomic practitioners from manufacturing companies) assess the implementation of lean principles and the safety issues in their processes. It also allows managers to evaluate their business and identify the priority areas to improve according to the previously defined company’s aims.

As Peter Drucker said: “If you can’t measure it, you can’t improve it.” For a successful implementation, managers should start the lean journey with a lean assessment and make it in a regular basis. To the authors’ knowledge, there are various lean assessment tools, but this work is innovative because it provides an assessment instrument to evaluate organizations’ workstations/production areas simultaneously in three dimensions: lean, safety and ergonomic aspects.

Reviews the literature on the problems of stress‐related issues in the computerized workplace. An empirical analysis of ergonomics and workstation issues of service organizations in the US midwest is conducted through a questionnaire survey. A six‐step process model is also suggested for defining and analysing office‐related VDT problems.

Only recently has physical space design become more widely recognized as playing a critical role in delivery of care, with an emerging body of literature on the application of human factors approaches to design and evaluation. This chapter describes the use of human factors approaches to develop and conduct an evaluation of a proposed Neonatal Intensive Care Unit redesign in a Midwestern children’s hospital. Methods included observations and knowledge elicitation from stakeholders to characterize their goals, challenges, and needs. This characterization is integral to informing the design of user-centered solutions, including physical space design. We also describe an approach to evaluating the proposed design that yielded actionable recommendations specific to hospital-driven design goals.

The purpose of this paper is to examine the claim that the application of human factors (HF) knowledge can improve both human well‐being and operations system (OS) performance.

A systematic review was conducted using a general and two specialist databases to identify empirical studies addressing both human and OS effects in examining manufacturing OS design aspects.

A total of 45 empirical studies were found, addressing both the human and system effects of OS (re)design. Of those studies providing clear directional effects, 95 percent showed a convergence between human effects and system effects (+, + or −,−), 5 percent showed a divergence of human and system effects (+,− or −,+). System effects included quality, productivity, implementation performance of new technologies, and also more “intangible” effects in terms of improved communication and co‐operation. Human effects included employee health, attitudes, physical workload, and “quality of working life”.

Future research should attend to both human and system outcomes in trying to determine optimal configurations for OSs as this appears to be a complex relationship with potential long‐term impact on operational performance.

The application of HF in OS design can support improvement in both employee well‐being and system performance in a number of manufacturing domains.

The paper outlines and documents a research and practice gap between the fields of HF and operations management research that has not been previously discussed in the management literature. This gap may be inhibiting the design of OSs with superior long‐term performance.

Marks and Spencer, one of the UK's leading retailers, is often cited as an example of British enterprise at its best. Despite increasing competition in the high street, it is profitable, and it has an enviable reputation for the quality of its merchandise. It is also well known as a first class employer which demands high standards from its employees and in return offers unrivalled staff welfare facilities.

The primary purpose of this study is to illustrate an analytical method to identify tangible and intangible customer values and to translate those values into brand identity differentiators and product specifications.

The authors adapt a product development analysis tool, the Value Opportunity Analysis (VOA), to the design of a brand identity, illustrating the use of the tool in a case study with International Truck and Engine.

The paper illustrates how the VOA was used as a tool for evaluating and crafting both a brand identity, and shows how the brand identity translates into product specifications so that products embody, communicate, and deliver the brand identity.

Although the VOA has been used in diverse markets (business to business, consumer software, physical product), in this article the VOA is illustrated in the context of brand identity for physical products. Future studies should illustrate how the application of the method may vary across domains.

This approach will appeal to executives, brand managers and product managers who have a goal of maintaining a differentiated brand identity and clearly delivering brand values through the products in the brand portfolio.

Products serve as influential sources of information about a brand's identity. The paper treats the brand as a product to be designed, adapting an analytical approach to translate customer value into brand identity and ultimately into the specification of the products, to ensure that all are aligned to answer the marketplace needs in a way that differs from competitors.