Search results

The consequences of employee theft have a profound impact on employers, employees, consumers, and society. Estimates of employee theft range from $40 to $400 billion a year in the USA alone. Although identifying employee theft is difficult, certain behavioral‐based studies have been able to separate employee theft from customer theft (shoplifting). The current study extends a behavioral‐based technique (posting) by posting total monetary loss and total items missing rather than posting the individual targeted items as in the prior studies. The study was conducted in an retail setting (one drug store in a large chain) for a 12‐week period. Data demonstrated posting was able to lower the amount of employee theft while also providing the ability to separate most of the losses caused by employee theft versus shoplifting. Furthermore, the results appear to reinforce the hypothesis that survey data alone may underestimate the actual amount of employee theft.

This paper aims to increase the understanding of the types of insider financial frauds that occur within small businesses by focusing on a sample of businesses that have not employed a certified fraud examiner (CFE) in response to employee theft.

The survey data analyzed come from 102 small businesses (100 employees or fewer) in a midsized Midwestern city in the USA, and reflect 125 reported employee thefts.

The study results indicate that small businesses that do not hire a CFE report certain thefts with greater and lower frequencies as compared to small businesses that do hire a CFE. For particular types of frauds, CFEs may be no more useful than the efforts of business owners or managers, and other employees.

There may be important organizational differences between businesses that hire CFEs and those that do not, differences related to the ways in which business finances are maintained, the ways in which specific controls are used and the ability of employees to access business resources. These factors may create business-based opportunity structures that make particular types of insider financial frauds more or less likely to occur within a particular business.

Existing research on insider financial frauds may not appropriately account for small businesses that cannot afford, or are unwilling, to hire a CFE. The findings discussed in this paper contribute to a more complete picture of the types of frauds that small businesses experience, as well as how these businesses deal with insider theft.

The study adopts the conservation of resources (COR) theory for providing a better theoretical understanding of punitive supervision as an antecedent of employees’ minor deviant behaviors (namely, employee time theft and knowledge hiding) via creating cognitive mechanisms (employees’ perceived incivility). The purpose of this paper is to examine the moderating role of employees’ RESILIENCY on employees’ ability to buffer the impacts of punitive supervision.

Data was gathered from 265 frontline hospitality employees in Pakistan. A survey was administered in person to establish trust and rapport with employees and so, collect reliable data.

The findings confirmed a direct and mediated impact of punitive supervision on employee minor deviant behaviors via creating perceived incivility. The moderating role of employees’ resiliency was also confirmed, as the employees’ resiliency helped them mitigate the impact of punitive supervision on perceived incivility.

Data was collected from employees’ perceptions working in one industry and cultural setting. As employees’ perceptions (influenced by their cultural background) significantly affect their interpretations and reactions to punitive behavior, future research should validate and refine the findings by collecting data from a wider and diversified cultural and industry setting.

The findings provide theoretical explanatory power of the drivers and the contextual factors leading to minor employee deviant behaviors. The findings guide managers on how to develop pro-active and re-active strategies for deterring the occurrence and eliminating the consequences of punitive supervision.

This study contributes to the literature in multiple ways. It identifies and validates punitive supervision as an antecedent of Deviant Work Behavior (DWB). It provides a theoretical underpinning for explaining how punitive supervision spurs cognitive mechanisms, which in turn drive DWB. It also studies the nexus between destructive supervision and its outcomes in its entirety by studying the mediated and the moderating impacts of punitive supervision and perceived incivility, respectively.

Employee theft is a significant part of retail losses from shrinkage, yet has been comparatively underexplored compared with shoplifting. The purpose of this paper is to assess the impacts of different forms of staff theft and fraud upon retail crime losses and analyse the characteristics of offenders.

The approach is based on a statistical analysis of the details (from retail records) of all staff offenders apprehended for theft by four major UK retailers over a two‐year period. The results are then compared with shrinkage losses for these retailers to discuss the implications of the findings.

Retailer concentration upon customer theft is difficult to explain given the significance of perceived staff theft on losses from crime. Only a small percentage of staff offenders were caught by retailers, but estimation problems were caused by the fact it was difficult to value the exact amount stolen over time by serial offenders. The majority of people apprehended were young and were believed to have stolen comparatively small amounts of cash or goods. In contrast, a small number of large‐scale offenders were responsible for 47 per cent of total known staff theft. Only a relatively small proportion of known staff crime involved collusion, the major losses were caused by theft of cash, major fraud losses, merchandise and refund fraud.

The implications of this study are significant for retailers. They suggest that retailers may concentrate on smaller‐scale wrongdoers rather than major frauds and that retailers may benefit from switching part of their loss‐prevention resources from shoplifting and minor staff offending to more considerable in‐house frauds.

The paper presents original data based on the characteristics of actual apprehended thieves rather than a discussion based primarily on shrinkage estimates). It presents new information for the academic community concerning the impact of different types of theft and fraud and challenges part at least of retailing conventional wisdom about “Who steals?” and “How?” It is valuable both to the academic community and to retail practitioners.

The purpose of this paper is to chronicle the study of deviant behavior aimed at the organization, or CWB‐O, from the dawn of the Industrial Revolution to the present day.

Counterproductive work behaviors that have been documented and studied since the Industrial Revolution were systematically reviewed and discussed.

Over the past few centuries, employees have engaged in behaviors that harm their organizations; as organizations have become more complex, however, employees have found many more ways to engage in CWB‐O. Further, recent advances in technology have made employee CWB‐O much more ambiguous.

The study of CWB‐Os will remain a rich area for researchers as the boundaries between work and personal life continue to blur, as employees develop new forms of CWB‐O, and as employers increase their use of technology to detect employee deviance.

As the penetration of technology into job roles grows and the use of personal mobile devices becomes institutionalized, managers now must decide how much company time they will tolerate their employees spending on personal issues while at work. Put another way, managers must cope with the reality that a certain amount of what was once considered deviant behavior in the workplace may now be a minimum expectation of employees.

This paper builds a historical foundation of the present conceptualization of CWB‐O, thereby providing scholars with a greater understanding of what past events drove the emergence of the types of CWB‐O that are prevalent today and why some counterproductive behaviors may have become less prevalent.

Cyberloafing, using technology to idle instead of work, is a particularly concerning issue for many organizations due to its perceived widespread impact on productivity. The purpose of this paper is to meta-analytically examine the growing literature on this construct in order to gain insights into its nomological network and guide future research.

After a systematic literature search, the authors conducted psychometric meta-analyses to estimate the relationships of 39 different correlates with cyberloafing. The meta-analytic database was comprised of 54 independent samples contributing 609 effect sizes.

Results indicate that boredom, engagement, and self-control exhibit strong relationships with cyberloafing, but employees’ attitudes surrounding and opportunities to engage in cyberloafing also proved powerful predictors. Contrary to common stereotypes, age and other demographic variables exhibited negligible effects. Employment variables (e.g. tenure, organization level, and income) were also negligibly related to cyberloafing. Emotional stability, conscientiousness, and agreeableness exhibited modest negative relationships with cyberloafing, whereas self-control demonstrated a strong negative relationship. Although cyberloafing strongly correlated with overall counterproductive work behaviors, the findings suggest it is unrelated to other components of job performance.

Because the cyberloafing literature is in its early stages, the present study drew on a limited number of samples for several of the relationships analyzed. Rather than providing conclusive evidence of the nomological network of cyberloafing, these analyses reinforce the need for empirical investigation into several important relationships.

As the first quantitative review of the emerging cyberloafing literature, this study synthesizes related studies from disparate disciplines, examines the nomological network of cyberloafing, and highlights future directions for research into this phenomenon.

The purpose of this article is to show the importance of pre‐employment screening for hospitals. Pre‐employment screening in the hiring process is a must for hospitals, especially in the health care industry, where financial damages and lawsuits for hospitals recently increased because of negligent hiring. The information in this article is based on books about human resources in the health care industry, journals about medicine and law, and mostly articles from outsourced screening firms that provide service in the health care field. The scope of the article is to show the effectiveness of employee screening for hospitals in order to prevent or minimise lawsuits because of negligent hiring. Based on information about the benefits of employment screening in the health care industry, it is important for hospitals to implement “due diligence” by including screening programmes in their hiring process. The screening process can be done in‐house or be delegated to outside service providers that match the criteria. It is better to outsource these tasks so that hospitals can focus on other human resources tasks such as managing their employees to improve services for their visitors or customers.

This paper aims to investigate the impact of injustice, discrimination and incivility on organizational performance in the hotel industry. In addition to this, the study also investigates the mediating effects of discrimination and incivility between distributive injustice, procedural injustice and organizational performance.

A survey was conducted to collect the data from hotel industry employees on a structured questionnaire by using convenience sampling approach. PLS-SEM was used to analyze the useable data of 285 respondents. In addition to this, to evaluate the predictive performance of exogenous constructs newly suggested hold out sample approach in PLS-SEM was also considered.

Results indicate that incivility and procedural injustice has a negative and significant effect on organizational performance, while the impact of distributive injustice and discrimination on organizational performance was insignificant. Further, incivility was found to be a significant mediator, while mediation of discrimination was not supported between distributive injustice, procedural injustice and organizational performance.

Findings are important for hotel managers to adjust their strategies to improve organizational performance.

This study contributes in existing literature by concentrating on predictors that undermine the organizational performance. To the best of the authors’ knowledge, this is one of the early studies to contribute in literature by investigating the impact of injustice perceptions on employee perceptions specifically perceived incivility and perceived discrimination on organizational performance. Further, it also investigated the mediating impact of perceived incivility and perceived discrimination between injustice perceptions and organizational performance. Such considerations have implications for researchers, students and practitioners. For researchers, this study helps to ponder on an alternative approach by considering those factors which may undermine organizational performance, instead of focusing only on those factors which enhance organizational performance. For research students, such contribution will bring a new avenue to consider further research. Managers will find help to control such factors which minimize organizational performance.

Employee theft is a major component of retail shrinkage. The purpose of this paper is to analyze the use of two methods, internal control and random inspections of the locations at which employees work, to deter employee theft. An inspection strategy is designed in which retailers try to minimize their costs while trying to prevent employees from stealing.

We employ an analytical approach. The employees are assumed to be strategic, i.e. they respond to the decisions made by the retailer, and likewise the retailer is strategic. Consequently, game theory is used to model their interaction, and to obtain the best decisions for both the retailer and employee after taking into consideration the other's actions.

The solution of the game depends upon various parameters such as the cost and effectiveness of random inspections and of the internal control system. The paper determines the optimal frequency of inspections, the total budget to be spent on inspections and the total expected retail shrinkage due to employee theft. The paper also shows the extent to which an effective internal control system and the recruitment of honest employees can benefit retail organizations in preventing losses due to employee theft.

The paper provides normative guidelines for decisions such as the frequency of inspections. Retailers can limit employee theft but eliminating theft altogether turns out to be too expensive if the goal is to minimize organizational losses. The retailer should try to reduce inspection costs and increase their effectiveness. Adding honest employees helps the retailer, but note that adding just a few is not beneficial because organizational losses remain unchanged, but adding a larger number qualitatively affects the equilibrium outcome and lowers organizational losses. The paper describes when investing in better internal control systems is appropriate.

The underlying assumption is of strategic retailers and employees. This gaming analysis brings a new perspective to examining retail crime problems than has been hitherto the case. This work follows in the tradition of the economics of crime literature, which views crime as a rational choice decision made by potential offenders. The study examines employee crime in the context of retail organizations, and provides several new insights. Although the idea of random inspections is not new, features of the retail environment such as internal control system, employee dissatisfaction and the ability to recruit honest employees have no direct parallels in the economics of crime literature, and are being touched upon for the first time.

One area of concern for retailers is the impact of employee theft on retailing profit margins and operations. It is possible that the application of the theory of planned behavior (TPB) to the employee theft could shine some light on the problem and possibly offer some assistance to retailers. The purpose of this paper is to apply TPB to this phenomenon.

A model and series of propositions are developed. The propositions are open to empirical verification and can form the basis for a research stream on retail employee theft.

The model incorporates certain individual difference factors that are likely to influence intentions to engage in retail theft. The model proposes that variables such as organizational commitment and an employee's moral norm are likely to have an impact on retail theft.

The propositions stemming from the model have to be tested empirically. The model incorporates certain individual difference factors that are likely to influence intentions to engage in retail theft. There are additional individual and external factors that will have direct and indirect on the variables in the proposed model.

Before efforts can be undertaken to stem employee theft, retail managers need to understand the phenomenon. The application of the TPB to this phenomenon is a step in that direction. It can provide insights to retail management on the nature of employee theft and who is likely to engage in it. In addition, information can be obtained for use in human resources efforts such as pre‐employment screening.

Prior work on retail employee theft has not applied the TPB in an effort to understand the phenomenon. This is an initial effort to do so.