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The purpose of this paper is to present the procedure and results from instrumented flight test performed on the flapping MAVs being developed by the authors. A test is performed using a test measurement system to obtain the real characteristics of the flapping vehicles during their flight.

The test is performed in an indoor flight test facility, equipped with a motion capture system and tracking cameras. Spatial position data are obtained from the vehicles with retro‐reflective tracking markers attached. A quantitative analysis is carried out through the investigation and interpretation of the test data for the flight performance assessment of the vehicles.

The finding of the analysis addresses that the test enabled the numerical measurement of vehicles' flying performance and shows the present vehicles have combined characteristics of both birds and insects.

The test metrics attempted in the present study are applicable to the test and evaluation of general flapping micro air vehicles. Thus, this testing method will be useful for the development of future micro air vehicle system.

Full‐scale instrumented flight test and measurement of performance parameters of flapping micro air vehicles other than visual observation are unprecedented and expected to present the guideline of systematic test and evaluation of flapping micro air vehicles.

Mandating the use of building information modelling (BIM) in building projects has sprawled, but the uptake of BIM in building services engineering (BSE) remains sluggish. The purpose of this paper is to explore how to achieve wider adoption of BIM in BSE.

Through an extensive literature review, the benefits of, barriers to and measures conducive to, using BIM for BSE were identified and classified. Built upon the review and a focus group meeting, a questionnaire was devised for an industry-wide survey in Hong Kong and the survey data were processed by statistical analyses.

On the ranking of the benefits, strong agreements existed between the BSE and non-BSE respondent groups; yet no significant agreement was found between the two groups on the rankings of the barriers or the conducive measures. The top conducive measure, according to the BSE group, is “Allow enough time in project programme for BIM model development”.

The data collection and analysis methods of this study may be used for similar BIM studies in other places.

The priority of the conducive measures, which aid policy or decision makers in formulating how to get BIM effectively implemented in BSE, are useful information in the pursuit of a more productive and sustainable built environment.

This BIM study is specifically on BSE rather than the other disciplines (e.g. architecture, structural engineering) that have been widely studied.

The over‐estimation of the energy requirements in new hotels would not only increase energy consumption but also result in other additional costs. To address this issue, this study attempts to establish the benchmark of electricity consumption and models energy demand of hotels.

A survey of 17 hotels and two power suppliers was conducted. Two approaches, namely averaging and multiple regression, were used to analyze the data.

The former approach found that the average electricity usage was 313 kWh/m²/year for city hotels in subtropical areas. The multivariate analysis revealed two significant variables – cooling degree day and number of occupied rooms– which determine the level of electricity consumption. Based on these findings, projections on electricity consumption for hotels in the next few years were made.

This study provides a fine‐tuned norm of electricity consumption, confirms the best temperature of cooling degree days for modeling electricity demand and further highlights some practical measures on saving electricity.

Building operation and maintenance (BOM) services are important activities for highly competitive businesses. In addition, outsourcing decision factors are key to the effectiveness of BOM. Hence, the purpose of this paper is to identify and prioritize the decision factors that affect outsourcing decision factors for BOM services, to elicit the different perceptions of each managerial group (shopping centers, hotels, and hospitals), and to categorize the important outsourced BOM decision factors.

On the basis of the literature review, the authors observed that there are 56 outsourcing decision factors in six groups. The survey included 105 of the largest and most competitive companies in Bangkok, Thailand. The statistical methods applied were the relative importance index (RII), t-test, one-way analysis of variance (ANOVA), and factor analysis (FA).

The findings show that the three participant groups are different in some respects, as shown by their RII values. After ranking the RII values, the top 15 factors for each participant group were used to compare the participant groups using the t-test and one-way ANOVA, which confirmed their respective similarities and differences. Through an FA, the top reasons that each business outsourced BOM services were grouped into major categories.

The results of this research will not only facilitate an understanding of the related decision factors used by each particular business in the commercial sector but will also assist outsourcing companies in identifying and improving support services for businesses.

Facilities management (FM), which is crucial for the operation and sustainability of buildings and infrastructure across the world, covers a wide range of competencies that may vary across regions. Focusing on Sri Lanka and Hong Kong, this study aims to reveal and compare the importance and current competency levels of FM competencies in these regions, based on which appropriate education and training can be formulated to enhance the growth of their FM sectors.

After an extensive literature review, 12 FM competency attributes (CAs) were identified. A questionnaire survey in Sri Lanka and Hong Kong solicited the industry practitioners’ perceived importance and current levels of the CAs. The survey responses, 126 from Sri Lanka and 148 from Hong Kong, were analysed by a modified Importance-Competency Analysis matrix, followed using the Mann−Whitney U test to identify any differences in the responses between the two regions.

Between Sri Lanka and Hong Kong, significant differences were found to exist in the importance and current competency levels of over half of the CAs. Among the CAs requiring priority attention, “operation and maintenance” and “leadership” are the top two in Sri Lanka while the top two in Hong Kong are “technology” and “leadership”.

This study yielded insightful results on the importance of FM competencies and the current competency levels in a developing region and a developed region, which are useful for the development of FM education and research.

Foreign and local banks in Malaysia are competing in terms of skilled staff, innovative products and services, rendering quality services and customer satisfaction. The purpose of this paper is to examine the overall service quality and customer satisfaction of both foreign and local banks.

The data used to test the hypothesis were collected from 748 foreign and local bank customers in Malaysia. The research model was analysed using a structural equation modelling technique.

Results show that knowledge and staff competencies, as well as convenience of the bank is more significant for local bank customers while bank image and internet banking are important components for foreign bank customers. The results also reveal that foreign bank customers have higher satisfaction as compared to local bank customers.

No analysis is undertaken of any difference in the service quality dimensions between banks of different size. Further research on banking services could usefully test services quality dimensions across banks of different sizes.

The findings serve as a valuable reference for local banks understand service quality challenges they may face from foreign banks in this competitive industry. Findings suggest that, to provide high-quality services, financial institutions need to heighten customer satisfaction differentiation strategies.

The outcomes of this study enhance the knowledge on the performance of both local and foreign banks in Malaysia as well as customer satisfaction, which are invaluable to all bank managers and industry players in improving their services.

The purpose of this paper is to explore the key factors in generating trust, and the effects of trust on the intention to cooperate in energy performance contracting (EPC), from the perspective of energy saving companies (ESCOs).

A questionnaire survey was undertaken to collect the data from the experienced project managers in ESCOs. Structural equation modeling was used to test the hypotheses.

The results revealed that competence, integrity, communication, reciprocity and contract had positive effects on calculative trust and relational trust. Both calculative trust and relational trust, in turn, were found to have positive effects on the intention to cooperate.

The conclusions are derived from the Chinese cultural background and may apply to a certain geographical scope. In addition, this study focused on the perspective of ESCOs but did not consider that of facility owners.

This research would supply guidance for facility owners or users to cultivate trust from ESCOs and achieve cooperation in EPC.

Most of the existing studies have focused on the perspective of facility owners while few have attempted to investigate the perspective of ESCOs. This study contributes to the knowledge body relating to EPC by investigating the relationship between trust and the intention to cooperate from the perspective of ESCOs. In addition, most EPC studies recognized trust as a condition for the successful execution of EPC projects but failed to consider the role of trust in setting up the cooperation relationship prior to project execution.

An important sector that presents continuous growth year after year and one of the most notable economic sectors worldwide is hospitality and tourism (H&T). For this reason, many enterprises have been created and developed. Each journey could face several challenges, such as economic, social, political, environmental, and technological. This study examines research and case studies about H&T entrepreneurship and provides new insights into the current industry about all aspects that affect entrepreneurship development. Additionally, the impacts of the spread of COVID-19 in the current industry and the changes in the awareness of tourists to enjoy more sustainable tourism that protects the planet during their daily operations are addressed; this being a new opportunity for business so that entrepreneurs can compete in a hypercompetitive market.