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Outsourcing decision factors of building operation and maintenance services in the commercial sector

Kittipong Suweero (Department of Civil Engineering, Faculty of Engineering, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand)
Wutthipong Moungnoi (Department of Civil Engineering, Faculty of Engineering, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand)
Chotchai Charoenngam (School of Engineering and Technology, School of Civil Engineering, Asian Institute of Technology, Khlong Luang, Thailand)

Property Management

ISSN: 0263-7472

Article publication date: 19 June 2017

Abstract

Purpose

Building operation and maintenance (BOM) services are important activities for highly competitive businesses. In addition, outsourcing decision factors are key to the effectiveness of BOM. Hence, the purpose of this paper is to identify and prioritize the decision factors that affect outsourcing decision factors for BOM services, to elicit the different perceptions of each managerial group (shopping centers, hotels, and hospitals), and to categorize the important outsourced BOM decision factors.

Design/methodology/approach

On the basis of the literature review, the authors observed that there are 56 outsourcing decision factors in six groups. The survey included 105 of the largest and most competitive companies in Bangkok, Thailand. The statistical methods applied were the relative importance index (RII), t-test, one-way analysis of variance (ANOVA), and factor analysis (FA).

Findings

The findings show that the three participant groups are different in some respects, as shown by their RII values. After ranking the RII values, the top 15 factors for each participant group were used to compare the participant groups using the t-test and one-way ANOVA, which confirmed their respective similarities and differences. Through an FA, the top reasons that each business outsourced BOM services were grouped into major categories.

Originality/value

The results of this research will not only facilitate an understanding of the related decision factors used by each particular business in the commercial sector but will also assist outsourcing companies in identifying and improving support services for businesses.

Keywords

Citation

Suweero, K., Moungnoi, W. and Charoenngam, C. (2017), "Outsourcing decision factors of building operation and maintenance services in the commercial sector", Property Management, Vol. 35 No. 3, pp. 254-274. https://doi.org/10.1108/PM-06-2016-0028

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited