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This chapter focuses on the physical work environment, in particular, the possibilities and limitations of biophilic design in hotel office space. Biophilic design has already gained attention in directly influencing the guest experience, but little focus has been given to workspace. Traditionally, the hospitality industry places employees' office spaces in parts of the hotel not appropriate as guest space due to lack of daylight and windows. Many studies have shown that improving the workplace with nature-based features can play a role in increasing employee well-being. Data collected from employees with both extensive managerial and back-of-house hotel experience established that employees would welcome the opportunity to work in such an environment and currently find back-of-house design basic and lacking any aesthetically pleasing elements. An understanding of the obstacles in initiating such changes was shown as well as employee initiatives to improve work spaces. This initial exploratory study concludes that the needs of employees in terms of comfort, wellbeing, motivation and work satisfaction are often overlooked when considering back-of-house spaces. There is a general understanding and expectation that management needs to develop awareness and practical initiatives to address the deficits of the physical work environment. Biophilic design can be influential in promoting a calming and restorative environment at the workplace and thus positively impacting employee motivation and performance.

This longitudinal study reports on the development of an integrative curriculum for Medical English courses, which arose as a need on March 11, 2020, when the World Health Organization (WHO) made the assessment that COVID-19 was characterized as a pandemic and its effects became apparent on nursing students in the Department of Nursing at a State University in Turkey. The curriculum was designed using content and language-integrated learning (CLIL) by the ESP practitioner after observing the nursing students’ unexpected reactions to the onset of COVID-19 because of the unfiltered information about COVID-19, as Chiolero (2020) concisely described, “unprecedented in human history” (p. 1). Curriculum development included four stages in this study: preparation, curriculum design, implementation and evaluation. Data were collected using observation of the nursing students and self-reflective reports through triangulation of time and methods and analyzed using thematic analysis. The salient themes in the data analysis included increased awareness, increased confidence, contribution to professional development, the positive effect on mood and feelings, critical thinking, note-taking (because of new scientific information and new term), and ESP practitioner’s positive effects on students (n = 59).

With COVID-19, while questioning the coverage areas, duties, and functionality of objects that are indispensable for our lives, we see that objects destroy the weak and the design itself eliminates the non-immune and the weak in some cases. In this process, it is of great importance to reconsider design for the reason of existence of humanity and to develop new design concepts from a holistic perspective. The decolonisation of design, social innovation, and transformations of production and consumption forms in relation to the crisis are possible with speculative design approaches. In the new world order, designing forward-looking nanotechnologies with measureless and extraordinary scenarios will be the beginning of new alternatives. Emergency situations overcome the fluid modernity in our lives and the new developing normality is possible with design projects covering emergency situations. While each crisis creates its opportunities in itself, transition design needs to be planned by adopting an interdisciplinary understanding of how to initiate and direct change in social and natural systems through design. In this study, the reconstruction of COVID-19 social distance alerts on objects in the light of science and technology will be examined.

This chapter presents a methodological and strategic proposal for the application of the design thinking methodology to support the implementation of the work and action plan for the economic reactivation of start-ups in Mexico. The objective is to create a quick reference guide to accelerate start-up resilience. Documentary research is considered on the guidelines and implementation requirements, as well as the measures established by the Mexican Ministry of Health, to mitigate the epidemic caused by the SARS-CoV-2 virus that causes the COVID-19 disease and to carry out an orderly, gradual, and cautious reopening in order to continue caring for people’s health in the working environment and at the same time reactivate the start-ups’ economy. This chapter provides an alternative guide to direct and propose a structured option for the labour and economic reactivation of start-ups that were considered non-core and that require the completion of regulatory procedures and processes required to obtain the necessary Quick Response code, granted by the entities that regulate the guidelines for the safe reopening of companies. Based on the size of these economic entities, it is considered that they can have between 1 and 10 employees, or no hired personnel at all, which is not considered a priority in the current economic reactivation programmes. A methodological strategy is proposed and implemented to support companies of this size in their immediate process of labour and economic reactivation for a case study of a service company that applied the proposed methodology.

Taking a gender-sensitive approach, this study examines the socio-economic and institutional drivers of household vulnerability to the shocks occasioned by the COVID-19 pandemic. The study employs country-level panel data for Nigeria. Data collected were analysed using descriptive statistics, Pearson's chi-square, and ordered logistic regression. The study found significant heterogeneity in vulnerability to the COVID-19 shocks between the male-headed households (MHHs) and female-headed households (FHHs) (p < 0.1). The econometric results reveal that in the MHHs, the geographical location, livelihood diversification, and ownership of television were the significant drivers of vulnerability to COVID-19–related shocks. In the FHHs, credit constraints, household size, value of the household assets, geographical location, ownership of television and radio, and experiences of previous shocks were found to be significant drivers of vulnerability to COVID-19–related shocks. This study provides insights for designing inclusive social protection interventions and gender-sensitive COVID-19 recovery policies.

The overall aim of this chapter is to provoke reflection around how higher education (HE) engaged students in online learning during COVID-19. Discussion will outline the challenges that HE faced in engaging students in a complex and uncertain COVID-19 landscape and how this changed the dynamics of student engagement and support. It also discusses the role of the academic in the use of inclusive pedagogies to ensure that learning and support met the needs of the students’ in their online learning journeys. The chapter concludes that while COVID-19 meant wide scale change for HEIs that these best practices should create the “new norm” in curriculum design and is an era where HE professionals should be proud of the legacy they leave and the support they gave to ensure that students could continue their learning journeys.

This chapter explores policy matters that have arisen as a result of the impact of COVID-19 on the education sector, with a specific focus on tertiary education in one African country, namely Botswana. The terms tertiary education and higher education are used interchangeably to describe post-secondary level education. Information was sourced from the existing literature as well as tracking media reports on COVID-19 matters. COVID-19 has ushered in the new normal which has disrupted existing policies, practices and business models in the tertiary education sector. It has also given unprecedented momentum to the move towards online learning. It is argued in this chapter that these developments have led to the emergence of blended learning as the most suitable way of delivering tertiary education. The chapter highlights the need for a review of policies and strategies at both the national and institutional levels in order to respond appropriately to the challenges brought about by COVID-19 and build a foundation for a sustainable tertiary education system.

COVID-19 has spread so quickly and uninterruptedly that it has put great pressure on the capacities of emerging countries, especially the Latin America area. Its impacts that will have on businesses and entrepreneurs, it can be inferred that the duration of this crisis is still uncertain; thus, the aim on this chapter is to aggregate the current knowledge on how COVID-19 has impacted the entrepreneurship, and their expectations in the short and medium term. We examined 37 articles published between 2020 and 2021. To develop the discussion, we conducted descriptive review including year, affiliation of the first author, type of study, research methods in reviewed papers, and the origin of the empirical sample. We follow our thematic analysis within four broad categories: (1) crisis; (2) digitalization; (3) education; and (4) employment. Our results show that the call to address grand challenges, particularly relate to digitalization, public policies focused on supporting entrepreneurs and education in entrepreneurship in the Latin America context.