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Informed by trait and self-determination theories, the present study aims to extend the knowledge regarding the link between customer satisfaction (CS) and its antecedents, including job autonomy (JA), conscientiousness, customer uncertainty (CU) and extra-role customer service (E-RCS) in the hospitality industry.

A total of 306 frontline employees were selected from the hotels in North Cyprus, Turkey. Psychometric properties, including the validity and reliability of study variables, were assessed in the first step using confirmatory factor analysis. Then, the data were analyzed utilizing machine learning methods, mainly three exploratory data mining techniques, including lasso regression, decision trees and random forest, as well as partial dependence plots to visualize the role of suggested predictors on the outcome variable.

Data mining analysis shows that employees who can modify their job objectives are better equipped to satisfy customers in uncertain situations (JA8). In addition, the findings reveal that employees who believe they work hard to accomplish their personal and organizational goals (CON7) while also having the freedom to decide how to approach their job (JA1) and choose the procedures to utilize (JA2) are more likely to contribute to CS. In general, CS peaked when JA was high, but conscientiousness was moderate, while CU was low.

This study bridges the gap among various factors at the employee and customer individual, corporate and macro-environmental levels. Hospitality organizations can cultivate a culture of autonomy and independence by promoting open communication and offering growth and development opportunities. This approach enhances conscientious employees’ engagement, leading to exceptional customer service performance, particularly, in uncertain situations.

From the methodology perspective, this work proposes an opportunity for prospective scientists to broaden the trait and self-determination theories research model by relying on the riches of exploratory techniques without the limits imposed by traditional analytical techniques. Further, this study advances the current knowledge about service agility under uncertainty by extending organizational and service management research to consumer behavior literature.

A packaging system for greatly extending the storage life of chilled red meat is described. Development of the fully commercial system required the active involvement of three groups, individually having specialised knowledge of meat science, packaging technology or meat production and marketing. The system uses equipment and packaging materials that assure the establishment and maintenance of an oxygen‐free CO⊂2 atmosphere around product, the atmosphere being established without stressing the product or packaging. Meat of good hygienic quality packed in the system can be stored at the optimum chiller temperature without spoilage for up to six months. During that time, the product retains a good appearance and desirable eating qualities. Meat in any form, from whole carcasses to minces, is preserved equally effectively in the system. It is likely that the system can be applied for prolonged storage of a wide range of chilled products other than red meat.

This empirical chapter explores the case of Baltic Creative Community Interest Company (BC CIC), a creative hub that enabled and demonstrated intrapersonal entrepreneurial capitals (Pret et al., 2016) to adapt quickly and develop novel offers for their tenants during an unprecedented period of crisis and change in the wider ecosystem. BCCIC is a community-owned property development company established to regenerate an underused post-industrial area in Liverpool and support the Creative and Digital community. Over the past decade, they have become a creative hub where small, unique micro-businesses thrive alongside more established enterprises.

Using an organisational ethnographic approach, the authors highlight the complexity in the conversion of entrepreneurial capitals and how this has demonstrated resilience and adaptability in the CIC during the global coronavirus pandemic in the 2020s. During the first coronavirus lockdown in 2020, The CIC responded swiftly to tenants by providing a wide variety of business support initiatives. Regular communications on sector-specific COVID-19 operational guidance and a support programme to help tenants apply for Liverpool City Council Small Business Support grants.

The establishment of this hub for creative entrepreneurs prior to the recent disruption proved invaluable. Although they were severely tested, emerging behaviours, such as agility, adaptability, and resilience during periods of crisis, were identified. This chapter offers key insights for scholars and those leading on creative hubs and cluster policy development and economic initiatives for creative sector support regionally, nationally, and internationally.

This paper proposes a definition of industrial relations policy and suggests an analytical framework to help towards an understanding of such policy. The framework draws on three crucial distinctions: that between the “espoused” policy and the “operational” policy; that bet ween the different roles management may play in in dustrial relations policy as instigators, implementers and facilitators; and, finally, between the “content” and the “features” aspects of policy. Case study material il lustrates these distinctions in both on‐going and change situations. Finally, some conclusions are drawn from the analysis.

Some misconception appears to have arisen in respect to the meaning of Section 11 of the Food and Drugs Act, 1899, owing, doubtless, to the faulty punctuation of certain copies of the Act, and the Sanitary Record has done good service by calling attention to the matter. The trouble has clearly been caused by the insertion of a comma after the word “condensed” in certain copies of the Act, and the non‐insertion of this comma in other copies. The words of the section, as printed by the Sanitary Record, are as follows: “Every tin or other receptacle containing condensed, separated or skimmed milk must bear a label clearly visible to the purchaser on which the words ‘Machine‐skimmed Milk,’ or ‘Skimmed Milk,’ as the case may require, are printed in large and legible type.”

High-involvement work processes (HIWPs) are associated with high levels of employee influence over the work process, such as high levels of control over how to handle individual job tasks or a high level of involvement at team or workplace level in designing work procedures. When implementations of HIWPs are accompanied by companion investments in human capital – for example, in better information and training, higher pay and stronger employee voice – it is appropriate to talk not only of HIWPs but of “high-involvement work systems” (HIWSs). This chapter reviews the theory and practice of HIWPs and HIWSs. Across a range of academic perspectives and societies, it has regularly been argued that steps to enhance employee involvement in decision-making create better opportunities to perform, better utilization of skill and human potential, and better employee motivation, leading, in turn, to various improvements in organizational and employee outcomes.

However, there are also costs to increased employee involvement and the authors review the important economic and sociopolitical contingencies that help to explain the incidence or distribution of HIWPs and HIWSs. The authors also review the research on the outcomes of higher employee involvement for firms and workers, discuss the quality of the research methods used, and consider the tensions with which the model is associated. This chapter concludes with an outline of the research agenda, envisaging an ongoing role for both quantitative and qualitative studies. Without ignoring the difficulties involved, the authors argue, from the societal perspective, that the high-involvement pathway should be considered one of the most important vectors available to improve the quality of work and employee well-being.

The purpose of this paper is to identify strategic objectives that can be utilized by non-host communities to leverage the opportunities provided by mega sport events. The unique context and timing of this study facilitates discussion surrounding a particular non-host community and how it can plan relevant objectives to best identify appropriate leveraging mechanisms.

The study adopted a qualitative approach, drawing upon a case study of Kobe City, Japan, a non-host city of the Tokyo 2020 Olympic Games. Data were collected using diverse sources such as site visits, field notes, newspaper articles, destination marketing materials, archival data from sport and tourism facilities, and workshop with key stakeholders.

The within-case analysis identified four key objectives a non-host city could utilize to leverage mega sport events, namely, enhancing destination brand equity, integrating leveraging strategies with the existing event portfolio, fostering social capital, and strengthening corporate networks.

Research on event leveraging has typically focused on host cities, while there has been limited research attention on non-host cities. This paper highlights the importance of formulating shared objectives so as to provide a strong focus for relevant stakeholders, guide the deployment of resources, and create effective leveraging strategies. Few studies have focused on the planning of leveraging initiatives.

Future legislation relating to the control of the national milk supply formed the subject of discussion in the House of Commons on the 5th March. Although no new points were brought out, the need for fresh legislation was emphasised in this discussion, especially the need for a general Act that would, while giving the central authority increased powers, do away “with the piecemeal, voluntary, and local enactments at present in existence. It is evident that if any radical change in the present system is to be effective it must not only be general as regards this country, but it must also be imperial” and international; inasmuch as it must deal both with the supplies that are produced at home and with those imported from abroad. It would obviously be in the highest degree unfair to the English farmer to make his stock, workpeople, and premises liable to the frequent expert inspection demanded, and, at the same time, to allow milk to enter this country from abroad without the application of an equally rigorous inspection on this side, and without some form of guarantee from the government of the country of origin. In all matters connected with food supply improved methods of preserving and sterilising as well as increased facilities for international commerce have resulted, as time has gone on, in a large number of food preparations of all kinds being thrown upon the markets. The trade in cheese and butter substitutes as well as that in canned and otherwise preserved meats, and the supply of cereal preparations, afford well known instances, and the milk trade is not singular in the circumstance that a considerable and increasing amount of, milk is treated in various ways, both at home and abroad, for consumption in this country.

The duties of the Public Analyst necessarily bring him more or less into contact with the members of his local authority. His work, like that of the other chief officers, is dealt with by one or more Committees before the results as a whole are submitted to the Council. The actual part played by the Committee or Committees depends on the will of the Council, and is in no way laid down by law. One thing is quite clear, namely, that the jurisdiction of the Committee and of the Council only extends the proceedings prior, and subsequent to the analysis of the samples. The nature of the analyses, the scientific methods employed, and the opinions based on the analytical results are entirely in the hands of the Public Analyst himself. The authority may not agree with him, and may not follow his advice, but unless there is very strong reason for doubting his competence, it is their duty to avail themselves of his expert knowledge and experience, and he is obliged to place his services at their disposal in these directions however inadequately he may be paid.