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This paper aims to explore how accounting is fostering neoliberal citizenship through the participants of Australia’s National Disability Insurance Scheme (NDIS). More specifically, this paper aims to understand how accounting discourse and the management accounting technique of budgeting, when intertwined with automated administrative processes of the NDIS, are giving rise to a pastoral form of power that directs people’s behaviour toward certain ends.

Publicly available data has been crafted into an autoethnographic case study of one fictitious person’s experiences with the NDIS – Mina. Mina is an amalgam created from material submitted to the Joint Parliamentary Standing Committee on the NDIS. Mina’s experiences are then analysed through the lens of Foucault’s concept of pastoral power to explore how accounting has contributed to marketising and digitising public disability services.

Accounting rhetoric appears to be a central part of rationalising the decision to shift to individualised disability funding. Those receiving payments are treated as self-governable, financially responsible subjects and are therefore expected to have knowledge of management accounting techniques and budgeting. However, NDIS’s strong reliance on the accounting concepts of funds, budgets, cost and price is limiting people’s autonomy and subjecting them to intervention and control.

This paper addresses calls to explore the interplay between accounting and current disability policies. The analysis shows that incorporating accounting into the NDIS’s algorithms serves to conceal the underlying ideology of the programs, subtly driving behaviours towards neoliberal objectives. Further, this research extends the Foucauldian accounting literature by revealing the contribution of accounting to reinforcing the authority of digital pastors in contemporary times.

Digital inclusivity is about making web sites available to users regardless of a user’s device or disability. This study seeks to find out how accessible and mobile ready state library web sites are and if there is a relationship between web site accessibility and mobile readiness.

I examined web site accessibility through automated code evaluation and manual code inspection of the web site homepage. I evaluated mobile readiness by comparing how homepages displayed on a desktop computer vs. a smart phone.

Most state library web sites had accessibility problems, including missing alternative text for images (82%), inaccessible forms (54%), and poor contrast between text and background (56%). Only 36% of the sites were mobile ready. A Spearman rho analysis of accessibility and mobile readiness found that the more accessible a site is, the more likely it is mobile ready (and vice versa).

While this study identified accessibility and mobile readiness issues, it does not address why these problems exist. In addition, the unit of analysis was limited to the web site homepage. The study’s results emphasize the need to combine manual code inspection with automated analysis, particularly for images’ alternative text.

The study suggests that state libraries need to take greater care in meeting accessibility standards, particularly easily followed standards such as providing appropriate alternative text for images.

Despite the importance of state libraries in organizing and funding local libraries, there has been little research to date on state library web sites.

The purpose of this paper is to examine the extent to which accessibility is taken into account in the assessment and ranking of e-government web sites through the lens of a specific study related to Dubai e-government.

The paper considers a case study related to Dubai e-government and it evaluates the accessibility of each of the 21 Dubai e-government web sites, based on the Web Content Accessibility Guidelines (WCAG) 2.0 and using an automated accessibility testing tool. A bivariate correlation analysis is performed to assess the correlation between web site ranking and accessibility score.

The research reveals that contrary to common intuition and some earlier studies, there is a weak correlation between e-government web site ranking score and web site accessibility.

The paper uses an accessibility metric that is a proxy indicator of web accessibility and is not a real assessment of accessibility as experienced by a person with disability.

When re-examined through the lens of Rawls's moral theory, this research suggests that accessibility should be given a higher priority in the general evaluation and ranking of e-government web sites.

The paper promotes universal accessibility to e-government information and services.

The paper uses ethical arguments to highlight the need to comprehensively consider accessibility as a major criterion in the assessment and ranking of e-government web sites.

This study aims to identify the critical factors contributing to India-based non-governmental organizations (NGOs) capacity building and value creation for beneficiaries.

A total interpretive structural modeling technique has been used to develop a hierarchical model of critical factors and understand their direct and indirect interrelationships. The driving force and dependence force of these factors were determined by using cross-impact matrix multiplication applied to classification analysis.

This study identifies 12 critical factors influencing NGO capacity building in India’s intellectual disability sector across four dimensions. Internal organizational capabilities include infrastructure, staff qualifications, fundraising, vocational activities and technical resources. Second, coordination and stakeholder engagement highlight government and agency collaboration, dedicated board members and stakeholder involvement. Third, adaptability and responsiveness emphasize adjusting to external trends and seizing opportunities. Finally, impact and value creation emphasis on improving value for persons with disabilities (PWDs).

The findings of this study have practical implications for Indian NGOs working for PWDs. The study provides NGOs with a structural model for improving organizational capacity by identifying and categorizing critical factors into the strategic model.

There is a scarcity of literature on capacity building for disability-focused NGOs in India. This study seeks to identify critical factors and develop a hierarchical model of those factors to assist policymakers in India in building the capacity of NGOs.

This chapter looks at Australian public libraries and how they have developed and delivered inclusive service to people with disabilities over the past decade or so. As digital technology impacts the public library sector the question of “how are libraries responding?” emerges, especially for the one in five Australians living with disabilities. This chapter is focused on how the public library network is delivering digitally inclusive services to people with disabilities.

The approach was to examine the international obligations, related governance, and professional standards that apply to Australian Public libraries; the current disability and digital inclusion related research from the past decade; and highlight some of the better examples of practice in Australian public library service.

This chapter is not a comprehensive examination but rather a summary scan of digital inclusion practice. However, it raises a number of questions for further investigation: research as to how these obligations are put into practice; how they can be better shared and learnt from; and more importantly how the aspiration of “inclusion for all” is being met.

This study aims to establish a set of best practices that reflect the spirit of the 1990 Americans with Disabilities Act (ADA) and comply with the new 2010 Department of Justice regulations.

At each of eight academic libraries in four Rocky Mountain states, the librarian most directly responsible for library services to students with disabilities was interviewed, comprehensive criteria to physical facilities, services, management practices, and investments were used, access leading to and within the library was considered, and data and observations to place each library in the framework of the diametrically opposed reactive or universal access service models were analyzed.

Self‐reporting students with disabilities were the largest minority group at three campuses and the second largest minority group at another three campuses. Five libraries based their services primarily on reaction to complaints, and three libraries incorporated most elements of universal access. No consistent approach or set of best practices to serve students with disabilities existed across the eight participating libraries.

The best practices identified in this research provide academic libraries the resources to meet the spirit of the ADA and comply with the new Department of Justice regulations to be implemented in 2012.

No other recent study documents the broad spectrum of service needs that can be proactively addressed by academic libraries for students and faculty with disabilities. This study underscores the value of universal access to information as a civil right of this user group while also improving services for all.

The purpose of this paper is to show how personalisation of learning resources and services can be achieved for students with and without disabilities, particularly responding to the needs of those with multiple disabilities in e‐learning systems. The paper aims to introduce ONTODAPS, the Ontology‐Driven Disability‐Aware Personalised E‐Learning System, which has the mechanism for such personalisation.

This paper reviews current e‐learning systems that provide personalisation for students, including their strengths and weaknesses. The paper presents personalisation and its techniques and then presents ONTODAPS, which personalises learning resources and services to students. In total, three case studies are considered to show how personalisation is achieved using ONTODAPS.

This paper shows that it is possible to use automated ontology‐based agents intercommunicating to provide an effective personalisation for disabled students. The results reveal that ONTODAPS is flexible enough to provide enough control and freedom to drive their learning. The results also suggest that ONTODAPS has the ability to provide appropriate levels of learner control by allowing them to self‐direct learning through personalising learning resources and then allowing them to choose which resources they wish to access. This thus gives them a sense of ownership and control.

This research reveals that it is possible for e‐learning systems to personalise learning for users with multiple disabilities. Thus, by considering the needs of such users and consulting them in the design and development process, developers of e‐learning systems can produce systems that are both accessible and usable by students with disabilities.

The inclusion of multiple formats of learning resources and personalisation of their presentation to students means students will have increased access to such resources, with the potential of consuming and assimilating the information. This also has the potential of improving understanding and hence and improvement in results.

This research shows that ONTODAPS is a medium where disabled students can have equivalent learning experience with their non‐disabled peers. This could potentially increase access to learning for disabled students and possibly help improve their results due to an increase in accessibility of learning resources and usability of the system. This system thus complies with contemporary legislation which requires “reasonable adjustments” or “reasonable accommodations” to be made to meet the needs of disabled people.

Although personalisation has been applied in e‐commerce systems, making them very successful, such personalisation is still a wish for e‐learning systems which struggle to catch up. This research proposes a solution in the e‐learning domain and its novelty is in its application to disabled students, including those with multiple disabilities.

Libraries in the USA are required by law to make library programs and services accessible to people with disabilities. The Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act (1998) mandate that the responsibility for accessibility extends to the electronic environment. Increasingly, librarians who purchase electronic journals are becoming aware of the urgent need to consider accessibility issues, but many are uncertain about how to actually determine whether a product is accessible, and what to do if it is not. This study examines 11 major electronic research journal services for basic accessibility. Findings reflect that awareness of accessibility issues is low among electronic research journal service providers, with some notable exceptions. A strategy for increasing awareness of accessibility issues among e‐journal providers is offered.

The purpose of this paper is to explore a topic where blind participants expressed significant concern: obtaining full text and accessible full text.

This qualitative study includes 18 open-ended telephone interviews with blind academic library users in the USA. The study uses the viewpoint that understanding blind peoples’ perspectives is essential for equal accessibility.

Locating full text via link resolvers seemed problematic. Inaccessible articles and complications and delays creating accessible versions of print books limited participants’ use of materials. Enabling technologies and services were highlighted.

Caution should be used when generalizing from this study due to its sample size and methodology. The study is not a web accessibility test, which would analyze coding, nor a usability test, which would observe users. Additional research would be ideal; however, libraries should not wait to attend to accessibility.

In addition to improving digital accessibility, to address difficulty obtaining full text, libraries could offer to locate full text for blind users and implement SmartLinking and single sign on authentication. To deal with inaccessible full text, libraries could work with disability offices to obtain accessible materials and to convert materials to accessible format. DRM free HTML or EPUB e-books can have accessibility advantages. Outsourcing conversion to accessible format can also help. Libraries could offer reader service to assist blind users locating relevant sections of books to convert.

Compared to previous studies, this study includes a larger number of blind screen reader users; describes some unique issues; and includes blind users’ own interpretations.

This paper aims to contribute to an understanding of current accessibility efforts and practice in librarianship by providing a broad overview of the information about services, resources and facilities on academic library accessibility pages. By compiling and analyzing data from 85 libraries, this study seeks to facilitate comparisons between current and past accessibility practice and to provide perspective on how libraries communicate to users about accessibility efforts across libraries.

The authors conducted a content analysis of 85 library accessibility pages from a sample population of 98 institutions, consisting of all members institutions of four US academic library consortia. Pages were coded for content elements regarding services, facilities, collections, staffing, assistive technologies and general information. Webpage features, architecture and accessibility/functionality were also assessed.

Libraries have broadened and strengthened efforts to publicize/provide services and resources to functionally diverse users. Pages most commonly prioritize information about assistive technologies, services and facilities. Pages varied greatly in size, complexity and detail, but public institutions' pages were more prevalent and informative than their private counterparts. Libraries can work to foreground accessibility pages and increase transparency and evidence of currency to improve communication to their users.

This study provides a large-scale content analysis of library accessibility webpages. It allows for comparison of the features and information most commonly featured on these important online points of service.