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This chapter seeks to explore what responsible management entailed in the country of Ghana, with regard to gold trade. Responsible management ‘… addresses the specific strategies, tactics or actions managers ought to pursue to address business’s accountability, obligations and duties to society and stakeholders’ (Carroll et al., 2019, p. 57). The Akan moral saying, ‘To possess virtue is better than gold’, purports that good ethics is of more value compared to wealth; and underpins Afro-communitarianism where common societal good is priced over individual gains. ‘The gold mining sector was largely administered by the Abusa system, which is still a feature in agriculture in modern Ghana’ (Iliffe, 1995, p. 147). This system operated a tripartite profit-sharing scheme, where the chief who is the landholder, received one-third of the production, the lessee or operator of the mine one-third and the workers the last third (Iliffe, 1995, p.147). Some traditional values and ethical concepts that guided doing business in ancient Ghana will be expounded in this chapter.

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

This study aims to examine the relationship between concrescent conversation environment (CCE), psychological safety and team effectiveness. Although CCE has been known to influence team outcomes, little is known about how it influences them. Integrating the social constructionist and social psychology perspectives, this study argues that CCE ignites a climate of psychological safety resulting in “joint-action” necessary for positive team outcomes.

Survey data were collected from 301 team members from US firms operating in different industries. Data were analyzed using SmartPLS.

The study establishes CCE as an antecedent to psychological safety and demonstrates that psychological safety mediates the relationship between CCE and team effectiveness.

This is one of the initial studies to show how verbal behaviors socially construct team dynamics in the shape of psychological safety to influence team outcomes. In doing so, the authors advance the theory pertaining to the role of social exchanges in team processes and outcomes.

The results provide insights on how managers can improve team outcomes by influencing the conversational environment of the team to elicit feelings of psychological safety. The results also suggest that managers must focus on relational outcomes as well, along with performance outcomes.

From a social constructionist perspective, team development is built upon the verbal behaviors of the members as they pursue tasks. However, the extant group dynamics literature undervalues conversations’ role in team processes and outcomes. This is the first study that examines the link between a team's conversational environment, psychological safety and team outcomes.

Keberkesanan penyampaian sesuatu maklumat memerlukan individu, alat mahupun saluran yang unggul dan bersesuaian. Usaha ini haruslah dirancang dan dipertimbangkan dengan teliti oleh pihak tertentu agar setiap apa yang ingin disampaikan dan dilaksanakan itu dapat diberigakan dengan mudah dan berkesan. Dari itu, penggunaan bahasa retorik dilihat sebagai batu loncatan yang memberikan keyakinan dan tahap keberkesanan yang tinggi bagi sesebuah wacana yang disampaikan tersebut. Kewibawaan retorik sebagai seni yang mempengaruhi bukan sahaja berperanan untuk memperkukuhkan kekuasaan mahupun mempengaruhi fikiran dan emosi orang lain namun sebaliknya mampu menstimulasikan keseimbangan hubungan sosial yang terbentuk melalui sistem pemerintahan sesebuah negara. Melalui penyelidikan ini, setiap ciri khas retorik dapat diketengahkan dengan menghuraikan peranan dan fungsi-fungsi yang dimainkan oleh jenis-jenis retorik dalam penulisan sesebuah wacana. Hal ini khusus bagi mengilustrasikan idea, gagasan mahupun suatu fakta terhadap sesuatu pendekatan dengan cara yang kreatif dan terbaik. Di samping itu, keutamaan bagi penerapan bahasa retorik dalam perutusan kerajaan seharusnya dapat diperkasakan sewajarnya dengan menjadikannya sebagai anjakan paradigma ke arah perpaduan dan nilai kesaksamaan dalam masyarakat. Justeru, kajian ini memanfaatkan Teori Retorik Moden oleh Enos dan Brown (1993) sebagai landasan utama dalam menganalisis sejumlah 20 perutusan rasmi berkaitan jangkitan covid-19 di Negara Brunei Darussalam. Berdasarkan pemerhatian dan penganalisisan yang dijalankan, hanya empat jenis retorik yang diaplikasikan dalam wacana tersebut. Kesimpulan statistik merangkumi 34% teknik pendedahan, 30% teknik penerangan, 33% teknik pemujukan dan hanya 3% bagi teknik penghujahan. Dapatan penyelidikan ini membuktikan bahawa penggunaan bahasa retorik dalam perutusan rasmi kerajaan adalah amat penting dalam memperkukuhkan sistem pemerintahan negara serta mampu melestarikan cara hidup yang relevan dan berkualiti.

The effectiveness of delivering information requiresindividuals, tools or channels that are superior and appropriate. This effort must be planned and considered carefully so that everything that is to be conveyed and implemented can be conveyed easily and effectively. Therefore, the use of rhetorical language is regarded as a stepping stone that provides confidence and a higher level of effectiveness. `Rhetoric as an influential art not only plays a role in strengthening power or influencing the thoughts and emotions of others but also stimulate sthe balance of social relations. Through this research, each rhetorical feature is highlighted to discuss its role and functions in the discourse. Using Enos and Brown’s Modern Rhetorical Theory (1993), a total of 20 official conferences on the latest developments of the spread of covid-19 infection were discussed. Findings have shown that there were four main types of rhetoric, i.e. Statistical conclusions which include 34% of expository techniques, 30% of descriptive, 33% of persuasion and only 3% for argumentation techniques. This also implies that rhetoric language is very important in ensuring the dissemination of knowledge among the institution and people is effective and and transparent.

Analysts of modern-day sub-Saharan Africa have argued that its “neopatrimonial regimes,” descending from pre-colonial polities, translate badly to the scale of the nation-state and hinder democratic accountability. In this paper, I argue by contrast that the problem with today’s failed or failing states is that they are not patrimonial enough, if we understand patrimonialism in classic Weberian terms as a system based on traditions of reciprocal interdependence between rulers and citizens, and characterized by personal but malleable ruling networks. I make this argument by showing how the Asante Empire in the 18th and 19th centuries shifted from a working model, incorporating both patrimonial and bureaucratic forms of authority, to an exploitative one that reneged on its traditional commitments to the wider public. The cause of this shift was the expansion of exchange with European nations as a rival avenue to power and wealth. This problem continues today, where African rulers are incentivized by the demands of global banks, the United Nations, and G20 governments rather than internal authority traditions, thus limiting their ability to establish locally effective and publically accountable hybrids of patrimonial and bureaucratic governance.

This chapter explores African indigenous wisdom and its orientation to the common good in the practices that characterise responsible leadership and entrepreneurship. Traditionally, a wise leader was grown from the community and steeped in its communitarian traditions which led the leader to apply practical wisdom in seeking the collective good. These considerations of such wise practices are central to responsible management. Based on a qualitative literature review that is complemented with a micro-study (semi-structured interviews) of African sages and on the analysis of wisdom found by chapter contributors to this volume, insights indigenous to Africa are presented and then discussed. The countries referenced across the two studies are Kenya and Uganda (Eastern Africa), Ghana and Nigeria (Western Africa), Egypt (Northern Africa) and South Africa (Southern Africa), thereby providing some geographical spread though far from being exhaustive.

Street workers, including street vendors, buskers, and waste pickers, constitute around 10–20% of the total working population of the world. Yet they are often denied their right to organise, they cannot exercise their right to be represented in decisions that directly affect their lives and futures. The entries in this chapter gathered from the leaders of street vendors associations and media representatives throughout the world, reflect their struggles to organise, to maintain a livelihood and to survive in pandemic conditions. Arbind Singh and César García Arnal give a profile of the street vendors in India and Spain respectively and explore how social and solidarity economy, a concept that, however, is still not clear to some experts in the field offers a solution to the problems rising after Corona pandemic. Evren Laçin tells the story of the foundation of the Street Vendors Association of İzmir and explains how it provides a great example to other municipalities across Turkey by bringing the ‘street economy’ model to our city and making life a part of the street. Dinçer Mendillioğlu, on the other hand, bring out the story of the Association of Recycling Workers, which is the first of its kind and which is established by the recycling workers or waste pickers, who are clinging to life by collecting paper and waste materials from the streets. Journalist Kasım Akan provides an example from Erzurum, where street vendors grow and sell inexpensive vital products that the lower income group can easily access during Corona crisis days.

Isu diskriminasi antara kaum telah tular di media sosial berikutan isu pemberian vaksin secara jumpa terus yang mula dibukakan di Pusat Vaksinasi Stadium Tertutup pada hari Jumaat, 24 September 2021. Jumlah orang ramai yang ingin mengambil vaksin telah melebihi jangkaan sehingga menyebabkan keadaan menjadi tidak terkawal dan berlakunya pelanggaran Prosedur Pengendalian Standard (SOP). Kajian ini dijalankan untuk membincangkan isu diskriminasi kaum yang berlaku semasa gelombang kedua pandemik COVID-19. Penelitian menggunakan metode kualitatif secara deskriptif. Data yang diperolehi daripada komen-komen dalam halaman Brunei Dot Com, dan Facebook ini seterusnya dianalisis menggunakan model tiga dimensi Fairclough (1992). Hasil kajian mendapati kesemua komen telah menunjukkan sikap diskriminasi dalam kalangan masyarakat Brunei secara sedar ataupun tidak. Isu diskriminasi ini bukan sahaja dapat dilihat dari sudut representasi linguistik, tetapi juga penghasilan dan pewahanaan wacana berkaitan pada halaman Brunei Dot Com, dan Facebook. Kajian ini juga menunjukkan bahawa wacana bukan saja mampu dibentuk masyarakat tetapi juga membentuknya.

The issue of racial discrimination concerning the commencement of walk-in vaccination at the Indoor Stadium Vaccination Centre on Friday, 24 September 2021 was widely addressed in the social media. Chaos ensued as an influx of people attended the centre and violated the Standard Operating Procedure (SOP). This paper examines the issue of racial discrimination during the second wave of COVID-19 pandemic in Brunei. As a qualitative-descriptive study, data obtained from Brunei Dot Com, and Facebook page, were analysed using Fairclough's (1992) three-dimensional approach. Findings have shown presence of discriminatory attitudes among the local community displayed as deliberately or unintentionally. This is manifested in its linguistic representations, discourse production and consumption in the selected Brunei Dot Com and Facebook pages. This study indicates that a discourse is not only capable of shaping but is also shaped by the community.

This chapter explores the impact of the seemingly new recognition of non-Muslims in Turkey, a historically marginalized minority. In the 2000s, the ruling AKP party, a religiously and socially conservative party, made a number of symbolic gestures toward the increasing recognition of these communities. This chapter explores this ethnographically and historically by looking at the political effects of AKP’s democratization attempts on the Rum Orthodox (“Greek”) community in Istanbul. It argues that these attempts paralleled a similar language of democracy within the community particularly in the aftermath of the government’s permission to run elections in the non-Muslim community institutions (vakıfs), following a period of time during which no elections had been held in these institutions. At the same time, these attempts occasioned old and new forms of hierarchies within the community, which emerged as a result of the competing claims within it to its representation. These seemingly ambiguous effects of democratization within the Rum community emerged in the gap between the AKP’s democracy discourse that claims universal inclusion and its highly selective practice of democracy. This was so because the AKP preserved the ethnoreligious definition of national identity even while it readopted the historical legacies of the Ottoman millet system that managed society along religious confessional lines. These findings contribute to the existing theories on democratization by highlighting the inextricable link between inclusion and exclusion that emerges in the gap between the discursive claims of democracy toward universal inclusion and the selective actualization of these claims in practice. Such selective inclusion that is inherent to the politics of democracy is managed differently in different contexts due to the hybrid forms of state recognition of the population.