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This paper aims to investigate the nature of what is referred to as the Knowledge Management Engineering & Maintenance Program, which is based on practices that influence the dissemination of knowledge in a structured and sustained manner within a small-sized airport. The air transport system has undergone important changes, particularly in the development of new knowledge management (KM) approaches. In practice, however, results have been mixed. Some programs have been successful, but implementation failures are common and the intended users are frequently reluctant to use such management structures. A possible explanation for efficiency and effectiveness gaps of services provided by these knowledge structures may relate to the advantages and disadvantages of the knowledge processes that airports highlight as a result of their differential structural properties.

Using data collected from the Engineering & Maintenance Department at a Spanish Airport, this work has examined how the existence of some knowledge structures is linked to knowledge transfer and how this component is linked to customer service (external users, e.g. passengers; and internal users, including any airport staff).

This paper reports a KM program, which is customized and based on four knowledge structures: technical infrastructure; people to facilitate and drive the process; a system that supports and rewards sharing; and the team leader.

Conducting this type of single case study (an interview-based case study approach) is to be understood foremost as a prelude to further quantitative studies including common measures for passengers and users, staff, managers and board members.

In an applied sense, the model provides engineering and maintenance practitioners with identifiable factors, which enable the four frameworks and address the relevant issues by changing strategies at both the individual and the organizational levels. Without a KM program, practitioners may lose the ability to see the market signals stemming from the transport system members and they may decide to go solely by their own ways of doing and interpreting things.

Tourism and hospitality management, strategy, economics and customer service.

Undergraduate students studying hospitality management, customer satisfaction, customer service and economics.

Dubai International Airport is one of the most celebrated airports worldwide. It was constructed by order of Sheikh Rashid bin Saeed Al Maktoum in 1969 and has developed significantly in all sections over the years. Passenger numbers and profits have increased dramatically and the airport has received many awards from various countries and organizations, contributing greatly to economic and tourism development. Dubai International Airport offers unique services and facilities to customers, including the Airport Medical Centre, special needs services, Dubai International Airport Hotel, transportation, lounges, a children's play area, smoking rooms, Al Majlis services, executive flight services, Ahlan services, a modern baggage-handling system and Dubai Duty Free. The quality of service is one of the significant concerns of an international company, including Dubai International Airport, as a high quality brings many benefits to the organization, such as increased customer satisfaction and revenue. Thus, to maintain a high-quality level and compete with other international airports, Dubai International Airport needs to ensure the development of its service.

This cast study will help understand both the services offered by the airport and their features and understand the concepts of increasing value to customers in lieu of money, the contribution of the airport to economic growth, exceeding customers' expectations, intonation in providing services, some factors of competitive advantages, the application of customer satisfaction theories, the services market triangle and providing a role model to other airports.

Teaching notes are available for educators only. Please contact your library to gain login details or email: support@emeraldinsight.com to request teaching notes.

To explain recent developments in lighting technology.

This briefing is prepared by an independent writer.

Airports, including Manchester and Birmingham in the UK, that have already bought into the new strategy have seen the effectiveness of their maintenance improve to a point where their core aeronautical ground lighting (AGL) services are now constantly maintained to a verifiable performance level that is well in excess of the minimum standards, and without the need to increase overall maintenance spending.

The potential and significant benefits of regularly employing the mobile measurement technology, in conjunction with preventative maintenance regime, are now starting to be realized, not least by the civil aviation regulatory authorities who now recommend this new maintenance approach.

Explains the issues surrounding maintenance of lighting and describes new technology which can save costs.

An Introduction to the International Aircraft Exhibition and the Second International Exhibition of Airport Equipment which are to be Held at the Exhibitions Building, Valentino Park, Turin, and the City of Turin Airport, Caselle, from May 31 to June 7, and a Survey of the Current Range of Products of the Italian Aircraft Industry. The growth of the Italian aircraft industry since the Second World War and the extent of its participation in aircraft, missile and space vehicle programmes, particularly with other European countries, has led to Italy being recognized as having one of the leading industries in the Western world. Although the Italian industry has been well represented at overseas Air Shows, notably the Paris Salon Aeronautique and the Hanover Deutsches Luftfahrtschau, the feeling has existed for some time that Italy should have her own International Air Show—a Show at which Italian products and endeavour could be seen to best advantage.

A previous attempt to implement the use of historical measures of asset management effectiveness – as part of a value improvement model (VIM) for repetitive processes – had not been 100 percent successful within an airport operational engineering environment. Taking into account the more holistic approach realised through applying a soft systems methodology (SSM), the purpose of this paper was to use the CATWOE (Customers, Actors, Transaction, World View, Owner and Environment) tool to gain an understanding of the root definition of the problem statement developing a conceptual model used to facilitate an improvement to the implementation process.

The research methodology taken incorporated an action research approach combining case study research with an action research process of planning, observing and reflecting summarized as taking an action case research design.

This research has developed a visual and systematic framework that enables managers to understand, analyse and improve value in their asset management repetitive processes. The CATWOE root definition tool has been used to create a conceptual model of the problem area providing a holistic view of the stakeholders and the internal and external environmental constraints that the VIM for asset management sits within.

The research was completed in‐situ at a single airport focused on a single group of assets managed by a single group of stakeholders. Future research should look to further develop the VIM and CATWOE approach in other asset management environments such as manufacturing as well as asset intensive service industries.

This research has taken a soft systems approach and successfully applied it to the implementation of hard systems measurements of asset management effectiveness within an airport operational engineering environment. Other managers with asset management responsibilities will find this approach useful in achieving their core objective to improve the effectiveness and efficiency of their assets and the teams employed to maintain them at minimal total cost.

Now established as the worldwide meeting place for all those engaged in the efficient and economic operation of international and national airports and military airbases, AIRPORT '81 will present the most comprehensive display of products and services to date.

The purpose of this paper is to present the findings of a recent study conducted with the objective of addressing the problem of failure of baggage carts in the high-speed baggage tunnel at Heathrow Terminal 5 by the development of an innovative condition-based maintenance (CBM) system designed to meet the requirements of 21st century airport systems and Industry 4.0.

An empirical experimental approach to this action research was taken to install a vibration condition monitoring pilot test in the north tunnel at Terminal 5. Vibration data were collected over a 6-month period and analysed to find the threshold of good quality tyres and those with worn bearings that needed replacement. The results were compared with existing measures to demonstrate that vibration monitoring could be used as a predictive model for CBM.

The findings demonstrated a clear trend of increasing vibration velocity with age and use of the baggage cart wheels caused by wheel mass unbalanced inertia that was transmitted to the tracks as vibration. As a result, preventative maintenance is essential to ensure the smooth running of airport baggage. This research demonstrates that a healthy wheel produces vibration of under 60 mm/s whereas a damaged wheel measures up to 100 mm/s peak to peak velocity and this can be used in real-time condition monitoring to prevent baggage cart failure. It can also run as an autonomous system linked to AI and Industry 4.0 airport logic.

Whilst vibration monitoring has been used to measure movement in static structures such as bridges and used in rotating machinery such as railway wheels (Tondon and Choudhury, 1999); this is unique as it is the first time it has been applied on a stationary structure (tracks) carrying high-speed rotating machinery (baggage cart wheels). This technique has been patented and proven in the pilot study and is in the process of being rolled out to all Heathrow terminal connection tunnels. It has implications for all other airports worldwide and, with new economic sensors, to other applications that rely on moving conveyor belts.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.