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Developing an asset management value improvement model (a‐VIM) approach for an airport operational engineering environment

Paul M. Gibbons (Faculty of Engineering, Bristol University, Bristol, UK and Engineering Department, Gatwick Airport, London, UK)
Colin Kennedy (Engineering Department, Gatwick Airport, London, UK)
Stuart C. Burgess (Faculty of Engineering, Bristol University, Bristol, UK)
Patrick Godfrey (Faculty of Engineering, Bristol University, Bristol, UK)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 27 July 2012

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Abstract

Purpose

A previous attempt to implement the use of historical measures of asset management effectiveness – as part of a value improvement model (VIM) for repetitive processes – had not been 100 percent successful within an airport operational engineering environment. Taking into account the more holistic approach realised through applying a soft systems methodology (SSM), the purpose of this paper was to use the CATWOE (Customers, Actors, Transaction, World View, Owner and Environment) tool to gain an understanding of the root definition of the problem statement developing a conceptual model used to facilitate an improvement to the implementation process.

Design/methodology/approach

The research methodology taken incorporated an action research approach combining case study research with an action research process of planning, observing and reflecting summarized as taking an action case research design.

Findings

This research has developed a visual and systematic framework that enables managers to understand, analyse and improve value in their asset management repetitive processes. The CATWOE root definition tool has been used to create a conceptual model of the problem area providing a holistic view of the stakeholders and the internal and external environmental constraints that the VIM for asset management sits within.

Research limitations/implications

The research was completed in‐situ at a single airport focused on a single group of assets managed by a single group of stakeholders. Future research should look to further develop the VIM and CATWOE approach in other asset management environments such as manufacturing as well as asset intensive service industries.

Originality/value

This research has taken a soft systems approach and successfully applied it to the implementation of hard systems measurements of asset management effectiveness within an airport operational engineering environment. Other managers with asset management responsibilities will find this approach useful in achieving their core objective to improve the effectiveness and efficiency of their assets and the teams employed to maintain them at minimal total cost.

Keywords

Citation

Gibbons, P.M., Kennedy, C., Burgess, S.C. and Godfrey, P. (2012), "Developing an asset management value improvement model (a‐VIM) approach for an airport operational engineering environment", International Journal of Quality & Reliability Management, Vol. 29 No. 7, pp. 797-819. https://doi.org/10.1108/02656711211258544

Publisher

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Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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