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This paper aims to investigate Kazakh rural and urban consumers' preferences for different agritourism experiences.

The empirical study adopts a survey data-based approach relying on a questionnaire data collection technique.

The paper highlights significant differences and similarities in the structure of individual preferences of urban and rural customer segments regarding different agritourism offerings.

The research is limited by the sample, which covers only two consumer segments presented in the Kazakhstan context. The paper provides managerial implications for agritourism service providers, who are doing or planning to start entrepreneurial activities in rural areas, marketing researchers focusing on product development, and policy makers working out regional development strategies through implementation of tourism stimulating projects.

This study contributes to the advancement of the limited research investigating customer experience theory as applied to agritourism.

The main aim of this paper is to introduce the articles of this issue.

A critical content analysis of the papers selected for the issue was undertaken.

The final articles for this issue examine a range of responsible business practices within hospitality and tourism businesses in diverse country settings. In addition, each article is followed by a commentary from an industry representative who reflects on the key message and/or value of the article for industry practice.

Although only one article examined the role of education specifically, collectively the articles in this special theme edition point to the critical role of education in implementing responsible business practices in the near future, as well as for ensuring the sustainability of these practices in the years to come. Additionally, these articles highlight the need for greater cooperation between different hospitality and tourism stakeholders in the development and implementation of responsible business practices.

The current theme issue explores emerging issues in the implementation of responsible business practice in the context of hospitality and tourism industries in different country contexts.

The use of bilingual authority files in academic and research libraries has been successful in most of the multicultural societies. Today, with the advancement of information and communication technology many libraries and information services providers on the Internet are accessible in more than one language, facilitating access, retrieval and use of information for scattered users all over the world. Nevertheless, there are also challenges associated with the provision and use of bilingual authority files. This study analyses and describes bilingual authority files of the main library of the International Islamic University of Malaysia. The study also investigated perceptions of cataloguers and end‐users in relation to the bilingual authority files. All the three cataloguing staff at the “Department of Arabic and Religious Resources” and 23 end‐users were interviewed. Respondents felt that the use of bilingual authority files was essential for the success of the library use. However, the end‐users felt that more subject headings and bibliographic information of missing material should be provided. Meanwhile, the cataloguers believed that bilingualism has an effect on bibliographic control. They also felt that AACR2 and LCSH should be translated into the Arabic language.