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Purpose – The purpose of this paper is to describe research undertaken for the European Internet Accessibility Observatory (EIAO) project. It aims to demonstrate how, using a task‐based approach, statistical measures can be applied to an initial assessment of a web site's accessibility, which could then be applied to further assessments to provide an evolving picture of the ongoing accessibility of a web site. Design/methodology/approach – Task‐based assessments were used to assess the accessibility of web sites, using quantitative and qualitative analysis. The findings from this approach were mapped onto a probabilistic model, developed to assess the probability of an accessibility barrier relating to a specific feature or features of a web site. Findings – The paper finds that providing participants with a task instead of allowing them to randomly explore and evaluate a web site yielded more comparable results. For the EIAO project team, the benefit of the task‐based approach was that it allowed them to compare the user testing results with the results of the automated testing tool developed by the project. From the aggregation models included in the analysis, the most appropriate model and parameters were selected, and adjustments were made according to the comparison outcome. Research limitations/implications – Due to resource limitations and efficiency requirements, the assessments undertaken were limited to automatic evaluation, which could also be tested by the users. Therefore not all accessibility barriers in a web site could be identified. Despite this, it is felt that the outcome of the automatic analysis can be utilised as indicator for the overall accessibility of the web site. Originality/value – This paper provides a framework for web designers, commissioners, and policy makers to undertake a user focussed assessment of the accessibility of their web sites, which could be used in conjunction with other assessment methods.

Purpose – The purpose of this article is to develop a quantitative building accessibility assessment model for the construction industry. Design/methodology/approach – The building accessibility assessment criteria are incorporated in a hierarchy structure based on the relevant building regulations and British standards. The analytic hierarchy process (AHP) is employed to determine the priority of the accessibility criteria. A review of the application of AHP is included in the paper. Finally, a case scenario is used to illustrate the method. Findings – This paper provides a methodology to prioritize the building accessibility criteria and to indicate how well a building design meets accessibility requirements quantitatively. Practical limitations/implications – A model is advocated for use by accessibility consultants and building designers to establish a quantitative assessment for building accessibility. It can also be used in the development of accessibility assessment software. Originality/value – This paper presents a novel quantitative building accessibility assessment model.

The purpose of this paper is to examine the extent to which accessibility is taken into account in the assessment and ranking of e-government web sites through the lens of a specific study related to Dubai e-government.

The paper considers a case study related to Dubai e-government and it evaluates the accessibility of each of the 21 Dubai e-government web sites, based on the Web Content Accessibility Guidelines (WCAG) 2.0 and using an automated accessibility testing tool. A bivariate correlation analysis is performed to assess the correlation between web site ranking and accessibility score.

The research reveals that contrary to common intuition and some earlier studies, there is a weak correlation between e-government web site ranking score and web site accessibility.

The paper uses an accessibility metric that is a proxy indicator of web accessibility and is not a real assessment of accessibility as experienced by a person with disability.

When re-examined through the lens of Rawls's moral theory, this research suggests that accessibility should be given a higher priority in the general evaluation and ranking of e-government web sites.

The paper promotes universal accessibility to e-government information and services.

The paper uses ethical arguments to highlight the need to comprehensively consider accessibility as a major criterion in the assessment and ranking of e-government web sites.

This study aims to explore how an accessibility database (AD) has been developed and implemented as a tool for facility managers to evaluate and increase the accessibility of public facilities.

Eight participants were strategically sampled for semi-structured interviews, and documents on the AD were gathered. The Consolidated Framework for Implementation Research (CFIR) was used for a directed content analysis of the data. The CFIR domains used for the analysis were: intervention characteristics, outer setting, inner setting, characteristics of individuals and process.

The development and implementation of the AD demonstrated the complexity in assessing and planning for increased accessibility. The communication and iterative processes within the inner as well as with the outer setting was an important part of the development and implementation, as well as anchoring each step locally, regionally and nationally, within public authorities and disability organizations.

The assessments of environmental barriers and the results reported in the AD can serve as a guide for identification of accessibility issues. However, singular identified barriers were reported as a fragmentation of the building regulations, and thereby when retrofitting is carried out, experts who have the competence to suggest solutions based on the entirety need to be involved to reach the goals of increased accessibility and countering of exclusion and discrimination.

By structuring the implementation process by means of the CFIR, facilitators and barriers of using an AD as a basis for retrofitting were revealed. The practical challenges outlined in assessing and increasing accessibility can guide facility managers when considering actions to increase accessibility.

Globally, there is a growing proportion of disabled people as a result of different circumstances. This growth generates attention and leads to ways to integrate the affected population into society. Addressing such disability and integration is particularly important at buildings level, enabling and expanding the scope of activities for people with disabilities (PWDs). The rising number of PWDs and the need to integrate them into society create a need for action to improve their living condition and integration into society. This study aims to examine the issue of accessibility for PWDs in higher education facilities in Qatar.

Addressing accessibility at buildings level is particularly important in higher education because it enables inclusion in training and education and increases the potential for productive engagement in society. The study aims to develop an objective tool to assess and measure accessibility in educational institutions. Five selected buildings were examined and evaluated at Qatar University based on proximity, multi-use, vertical and horizontal circulation availability. The survey respondents were randomly selected. An existing assessment method was used in surveying respondents, including those with and without disabilities.

A comparative study was conducted to explore the discrepancy between facility users with and without disability, indicating the gap in existing tools.

The developed tool generates the same outcome when conducted by different assessors, indicating the level of compliance and percentage met as a benefit, not a focus. It allows professionals and non-professionals with minimal experience to conduct the assessment.

Identifying the different user needs and capabilities of individuals online, the aim of this research is to highlight the importance of “web content accessibility” in effective online communication. In particular, identifying the statistical size of disabled and “challenged” individuals in the marketplace, the paper identifies a competitive mandate for considering online accessibility. In addition, a developing legal mandate, based on the idea that access to information also involves access to opportunity and participation, is set out. Having identified the importance of the accessibility issue, the second aim of the research is to provide an assessment of current levels of online accessibility, as well as to compare these with the limited published research in this area.

Following previous accessibility research, the “Web Content Accessibility Guidelines”, produced by the “Web Accessibility Initiative”, are adopted as the de facto standards for accessibility. Against these standards, a sample of UK hotel web pages was then assessed utilising the software assessment tool, “Bobby”. Given the limitations of the Bobby software to assess web sites against all the de facto standards, additional manual checks were also made.

The hotel web sites revealed very poor levels of accessibility in both absolute and relative terms. Examining the data collected manually revealed that the poor level of accessibility is likely to result from a lack of awareness of the critical issues and techniques required for providing access. If organisations want to maximise their online reach, then an outside‐in, user‐centred approach is therefore necessary.

Provides a framework as to how organisations might usefully implement a web content accessibility strategy.

Enables web authors to evaluate their content from an accessibility perspective.

According to the International Council on Monuments and Sites (ICOMOS) report of heritage at risk for 2011–2013, Cairo is facing serious conservation challenges after the revolution of 2011, witnessing aggressive cultural heritage vandalism. A marginalized inaccessible heritage site is considered one of the most vulnerable cultural assets. Existing studies focused on safeguarding accessible historical centers while insufficient attention is given to marginalized inaccessible heritage sites. The paper questions: how far the reaccess is preventive conservation action acting against possible encroachments? And if accessibility could stand as the key player promoting networks of marginal heritage landscapes, facilitating documentation and rehabilitation programs.

The research adopts both analytical and experimental approaches. The former departs from cartographic studies and systematic contextual surveys carried out in March 2017 and was updated in July 2019 concerning the delimitation of historic Cairo. It concludes by mapping marginal heritage besides classifying their value significance, urban risks and causes of inaccessibility. The latter phase structures a framework guiding accessibility interventions of marginal heritage and examines its applicability through a cross-case comparison between four sites while proposing accessibility interventions strategies.

Finally, the study offers a comprehensive assessment model for the new interventions measuring the contextual, economic, social and administrative influences of accessibility.

The framework is considered a decision-making tool defining marginalized heritage areas with the highest priorities of enactments. The study aims to facilitate the mission of governors, policymakers and experts in conserving problematic urban heritage through soft transformations.

Both the framework and the assessment model are based on social empowerment and involvement within different phases of design, management and monitoring plans.

It aims to perform new urban codification representing the contemporary identity of marginal heritage landscape in developing countries challenging heritage vandalism. It enables reconfiguring the delimitation of historic Cairo through proposing new parameters and guidelines.

The purpose of this paper is to develop accessible tourism in two areas of Greece and Turkey. The areas of Drama in Greece and Mersin in Turkey have cooperated in the frame of MEDRA project to assess their potential and set up a plan for developing accessible tourism.

The choice of the two areas was not random. Mersin currently enjoys continuous development, as one of Turkey’s biggest ports and a free trade zone. Drama is a developing area in agricultural manufacturing and high-tech sectors with a rich physical environment which aspires to develop a healthy alternative tourism industry.

The findings include, amongst others, the identification of needs of tourists with disabilities, and the relevant historical evolution, legislative framework, international good practices, policy-improvement proposals, accessibility assessment in Mersin and Drama, and suggestions for developing accessible infrastructure together with the training of stakeholders.

Greece although made a lot of progress regarding the issues of disability and accessibility still is not on the same level as many European countries, while Turkey has a lot to learn in order to deal with accessibility from a holistic point of view.

Both countries owe a large percentage of their national income, to the tourist industry and seek ways to gain advantages in this highly competitive sector.

The successful implementation of the MEDRA project constitutes an example worthy of a wider application in the development of accessible tourism, not only in the two countries but also to countries with similar characteristics.

The Americans with Disabilities Act was established to promote universal access to community environments. Accessibility is not included in established community assessment systems, however, and there are few data comparing accessibility across cities. This lack of data hampers public policy, restricts consumer choice, and limits the development of a science of the environment and participation.

We developed a protocol for directly observing accessibility of public places and rated 226 randomly selected businesses in 19 towns in Montana.

Combining accessibility ratings across nine categories of accessibility, Montana’s small cities and towns achieved an overall accessibility rating of 2.66 on a four-point scale; equivalent to a D +  using a civil engineering grading framework. Exploratory analyses showed significant relationships between accessibility ratings and community economic variables. Surprisingly, our analyses showed a negative correlation with percent of city residents with disability.

It is feasible to assess accessibility of communities in a standard format. Systematic and longitudinal assessments of the accessibility of community infrastructure can contribute to community planning and development. There is a need to create a program to routinely monitor community environments as they change, integrate the findings into public policy and practice, and use the data as a basis for advancing a science of the environment.

This paper aims to provide knowledge about methods used to evaluate the accessibility of Iranian web sites through a real research environment.

The main theoretical base of this article is that almost all research conducted to evaluate the accessibility of web sites has used only one of three methods (namely manual, automatic and users' experiences). However, it seems that using a combination of these three methods is actually necessary. Consequently, taking a critical approach this article examines 18 Iranian ministerial web sites using the three methods.

Findings in both documents and evaluative studies show that each of the methods has deficits and it is necessary to employ a combination of the methods in order to conduct a reliable accessibility assessment. The different rankings of ministerial web sites in various evaluations have confirmed this view.

Identifying the advantages and disadvantages of the three methods and employing them in real research environments to assess the accessibility of ministerial web sites has been a useful exercise. The work can not only be a starting point for further discussions on the reliability of accessibility evaluation methods, but can also be applied to other types of web site.