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Most previous studies have discussed the factors that drive the development of smart tourism or its benefits. Nevertheless, hindrances to smart tourism development have been largely ignored by previous studies. Hence, to bridge the aforementioned research gap, the present study identified the hindrances to smart tourism development in Hong Kong, which has been affected by the recent pandemic, based on the adjusted destination competitiveness conceptual models.

The purpose of this study is to investigate the hindrances to smart tourism development. A qualitative interview method using a semi-structured questionnaire with open-ended questions was adopted in the present study.

Findings of the present study indicated that the hindrances in developing smart tourism in Hong Kong are from four primary perspectives, namely, economic, sociocultural, technological and planning and management.

Seeking cooperation from popular tourist destinations can address the economic issues of market size and return on investment in technological infrastructure. Experiences, as the core product of travel, should be highlighted in smart tourism development and enterprises should be given support for the transformation.

Theoretically, based on the adjusted conceptual models for destination competitiveness, the present study identifies the macro factors that hinder the development of smart tourism in Hong Kong from different primary perspectives. Practically, factors such as policy support, which includes public funding or low-interest loans, are essential to supporting preliminary finances to attract entrepreneurs and young talents to participate in the development.

智慧旅游发展的障碍

之前的大多数研究都讨论了推动智慧旅游发展的因素或其好处。然而, 以往的研究在很大程度上忽略了智慧旅游发展的障碍。因此, 为弥合上述研究空白, 本研究基于调整后的目的地竞争力概念模型, 确定了受近期疫情影响的香港智慧旅游发展的障碍。

本研究采用了带有开放式问题的半结构化问卷的定性访谈方法来采集数据。

本研究结果表明, 香港发展智慧旅游的障碍主要来自四个方面, 即经济、社会文化、技术以及规划和管理。

寻求热门旅游目的地的合作可以解决市场规模和技术基础设施投资回报等经济问题。智慧旅游发展应突出体验作为旅游核心产品, 支持企业转型。

理论上, 本研究基于调整后的目的地竞争力概念模型, 从不同的首要视角识别阻碍香港智慧旅游发展的宏观因素。从实际意义上来讲, 公共资金或低息贷款在内的政策支持等因素对于支持初步资金, 以及吸引企业家和青年人才来参与发展至关重要。

This study aims to take boutique luxury hotels as its research subject to enrich the view on the self-positioned image of luxury hotels and simultaneously compare this image with the one perceived by customers. It also investigates whether a gap exists between the two images.

The best-rated boutique luxury hotel in Hong Kong is selected as the case hotel. Through the interpretation and discussion of high-frequency wordlists and semantic co-occurrence network charts, major topics in the hotel’s self-presented image and customers’ perceived image are identified accordingly.

Five dimensions (event making, exquisite food, excellent amenities and services, special function venue and promotion) used by hotels to form their boutique luxury image are recognised. Between hotels’ self-positioned image and customers’ perceived images, minor similarities such as the recognition of excellent amenities and services were confirmed but considerable differences were identified, indicating the ineffective marketing by the boutique luxury hotel despite its success in terms of ranking. Managerial suggestions on how to address the image discrepancy were proposed.

This study contributes insights into hotel image discrepancy among social media platforms in luxury hotel segments by adding the category of boutique luxury hotels. It also identifies the implications for enhancing the development of a hotel image to meet customers’ needs and expectations.

酒店的自我定位形象与顾客感知形象——以香港某精品豪华酒店为例

本研究试图以精品豪华酒店为研究对象, 丰富豪华酒店自我定位形象的视角, 同时将其与顾客感知的形象进行比较, 考察二者之间是否存在差距。

本文选取香港评分最佳的精品豪华酒店为案例酒店。通过对高频词表和语义共现网络图的解读和讨论, 识别出酒店自我呈现形象和顾客感知形象中的主要话题。

酒店利用五个维度（活动打造、精致的食物、优质的设施和服务、特殊的功能场所和促销）来塑造其精品豪华形象。在酒店的自我定位形象和顾客的感知形象之间, 发现了一些细微的相似之处, 如对优质设施和服务的认可, 但差异之处相当大, 表明尽管精品豪华酒店取得了优秀的排名, 但其营销效果不佳。本文提出了解决形象差异的管理建议。

本研究通过增加精品豪华酒店类别的案例, 有助于深入了解豪华酒店细分市场中社交媒体平台之间的酒店形象差异。本文还确定了促进酒店形象发展的影响, 以满足客户需求和期望。

Imagen auto-posicionada del hotel versus imagen percibida por los clientes: un estudio de caso de un hotel boutique de lujo en Hong Kong.

Este estudio se esfuerza por tomar a los hoteles boutique de lujo como tema de investigación para profundizar en el conocimiento sobre la imagen de los hoteles de lujo y compar el posicionamiento presentado por el hotel con el que perciben los clientes. También investiga si existe una brecha entre las dos imágenes.

Para el caso se selecciona el mejor hotel de lujo calificado en Hong Kong. A través de la interpretación y discusión de listas de palabras de alta frecuencia y gráficos de redes de coincidencia semántica se identifican los principales temas en la imagen presentada por el hotel y la imagen percibida de los clientes.

Se reconocen cinco dimensiones (creación de eventos, comida exquisita, excelentes comodidades y servicios, lugar de funciones especiales y promoción) utilizadas por los hoteles para formar su imagen de lujo boutique. Entre la imagen auto-posicionada de los hoteles y las imágenes percibidas por los clientes, se confirmaron pequeñas similitudes, como el reconocimiento de excelentes comodidades y servicios, pero se identificaron diferencias considerables, lo que indica la comercialización ineficaz del hotel boutique de lujo a pesar de su éxito en términos de clasificación. Se propusieron sugerencias gerenciales sobre cómo abordar la discrepancia de imagen.

Este estudio aporta información sobre la discrepancia de imagen del hotel entre las plataformas de redes sociales en los segmentos de hoteles de lujo al agregar la categoría de hoteles boutique de lujo. También identifica las implicaciones para mejorar el desarrollo de una imagen de hotel que satisfaga las necesidades y expectativas del cliente.

Corporate reputation is one of the key intangible assets of a company and is commonly influenced by negative posts on social media, such as customer complaints. Up to date, no known research investigates the pre- and post-social media crisis corporate social responsibility (CSR) practices on corporate reputation in the tourism context. This study addresses this research gap. The purpose of the study is to investigate the effects of CSR practices on corporate reputation in social media crises. The congruence of CSR practices was examined in this study in relation to social media crises using the stimulus–organism–response (SOR) theory.

An experimental vignette method was used. Respondents were randomly divided into four experimental groups and a control group. Data was collected from 435 respondents in Hong Kong through quota sampling, in which age and gender are control variables.

The findings indicated that social media crisis recovery needs CSR practices to restore the corporate image. CSR practices are more impactful immediately after, rather than before, a social media crisis. Furthermore, the business scope of the company should be taken in the planning and enforcement of CSR practices.

This study extends the situational crisis communication theory in social media crises by using CSR practices. The CSR practice provides a unique role in crisis management. It could belong to a bolstering category that can be used together with other corporate crisis responses. Corporations in the tourism industry increase their exposure to sustainability both within and beyond social media. This research shows that this can be effectively accomplished through CSR practices that are congruent with the tourism industry.

企业社会责任实践的时机和一致性对旅游业社交媒体危机的影响

企业声誉是公司的关键无形资产之一, 通常会受到社交媒体上负面帖子的影响, 例如客户投诉。迄今为止, 尚无已知研究调查社交媒体危机前和社交媒体危机后的企业社会责任实践对旅游企业声誉的影响。本研究解决了这一研究缺口。该研究的目的是调查企业社会责任实践对社交媒体危机中企业声誉的影响。本研究使用刺激-有机体-反应 (SOR) 理论检验了与社交媒体危机相关的企业社会责任实践的一致性。

使用实验性小插图方法。受访者被随机分为四个实验组和一个对照组。通过配额抽样从香港的 435 名受访者那里收集数据是, 其中年龄和性别是控制变量。

调查结果表明, 社交媒体危机恢复需要企业社会责任实践来恢复企业形象。企业社会责任实践在社交媒体危机之后立即产生影响, 而不是之前。此外, 在企业社会责任实践的规划和实施中应考虑公司的业务范围。

这项研究通过使用企业社会责任实践扩展了社交媒体危机中的情境危机传播理论。 CSR 实践在危机管理中发挥着独特的作用。它可能属于可以与其他企业危机应对措施一起使用的支持类别。旅游业公司在社交媒体对内和对外增加了对可持续性的曝光。我们的研究表明, 这可以通过与旅游业一致的企业社会责任实践有效地实现。

This paper aims to answer the following four research questions: Where do tourists gaze at the destination? What do tourists gaze at the destination? How do tourists gaze differently? Why do tourists gaze differently referring to relevant theory?

With a computer vision approach, this study illustrated a series of maps that reflect where and what do tourists gaze at and compared the differences in the visual perceptions among Asian, European and North American tourists in Hong Kong.

The findings confirm that the “tourist gaze” is influenced by geographical and cultural conditions. The conclusions provided three types of implementations for destination management strategies and advocated a high engagement with computer vision technology.

In theory, this study proves that the “tourist gaze” is influenced by geographical and cultural conditions. The study’s methodological contribution lies in applying advanced technology of visual content analysis for big data relevant to the issue of the tourist gaze. Practically, the finding that has not been achieved via previous questionnaire surveys will serve as a reference for tourism recommendations and precision marketing. In addition, its practical contribution is that it offers a means by which to explore tourists’ perceptions of destinations and understand the attractiveness of destinations to tourists.

研究一方面使用计算机视觉深入学习模型对游客照片内容进行识别, 比较了亚洲、欧洲和北美游客在香港不同空间场景的视觉感知差异。另一方面, 研究借助ArcGIS软件对游客凝视地点和内容差异进行了具体可视化分析。

这项研究有四个研究子问题：

• （1） 游客在哪里凝视？

• （2） 游客凝视了什么？

• （3） 游客凝视内容有什么不同？

  （4） 为什么游客凝视不同？

（1） 游客在哪里凝视？

（2） 游客凝视了什么？

（3） 游客凝视内容有什么不同？

（4） 为什么游客凝视不同？

不同游客在旅游目的地的“凝视”存在差异, 差异表征具体体现在地点选择和内容偏好等维度。同时, 研究结果显示计算机视觉技术在旅游研究领域呈现较好的应用潜力。

理论上, 本研究佐证了”游客凝视”受地理和文化条件影响的理论。技术上, 本研究探索了视觉分析技术在游客凝视议题上应用, 为旅游目的地感知评估提供了新的视角。应用层面, 研究结论为旅游目的地精准营销提供了参考。

Resumen

Con un enfoque de visión artificial, este estudio ilustra una serie de mapas que reflejan dónde y qué miran los turistas, y compara las diferencias en las percepciones visuales entre los turistas asiáticos, europeos y norteamericanos en Hong Kong.

El estudio tiene cuatro preguntas de investigación:

• (1) ¿Dónde miran los turistas en el destino?

• (2) ¿Qué miran los turistas en el destino?

• (3) ¿Cómo miran los turistas de forma diferente?

• (4) ¿Por qué los turistas miran de forma diferente en referencia a la teoría pertinente?

(1) ¿Dónde miran los turistas en el destino?

(2) ¿Qué miran los turistas en el destino?

(3) ¿Cómo miran los turistas de forma diferente?

(4) ¿Por qué los turistas miran de forma diferente en referencia a la teoría pertinente?

Las conclusiones confirman que la “mirada del turista” está influida por las condiciones geográficas y culturales. Las conclusiones aportan tres tipos de aplicaciones para las estrategias de gestión de destinos y abogan por un alto compromiso con la tecnología de visión artificial.

En teoría, este estudio demuestra que la “mirada del turista” está influenciada por las condiciones geográficas y culturales. La contribución metodológica del estudio radica en la aplicación de tecnología avanzada de análisis de contenido visual para big data relevante para el tema de la mirada del turista. En la práctica, los hallazgos que no se han logrado a través de encuestas anteriores servirán de referencia para las recomendaciones turísticas y el marketing de precisión. Además, su contribución práctica es que ofrece un medio para explorar las percepciones de los turistas sobre los destinos, y comprender el atractivo de los mismos para los turistas.

Hong Kong is a significant market with a strong economy, unique geography, and ongoing trade activities in the Asia Pacific region. This city keeps changing after the sovereignty returned to China 1997. Facing this historical change, how do Generation Z adopt these changes? This chapter draws a comprehensive picture of the context for Generation Z in Hong Kong, including political issues, their communication with families and peers, their opinions on consumption, and their preferences in relation to jobs. Instead of saying that ‘they are too young’, we try to understand more about this generation and its specific characteristic

The purpose of this paper is to explore how a neo-liberal nationalist discourse of China imagines the spatial identity of the post-1997 Hong Kong with reference to Lost in Hong Kong, a new Chinese middle-class film in 2015 with successful box office sales.

Textual analysis with the aid of psychoanalysis, postcolonial studies and semiotics is used to interpret the meaning of the film in this study. The study also utilizes the previous literature reviews about the formation of the Chinese national identity to help analyze the distinct identity of the Chinese middle class today.

The discussion pinpoints how the new Chinese middle class as neo-liberal nationalists take Hong Kong as a “bizarre national redemptive space”. While Hong Kong is cinematically constructed as such a national other, this paper argues that the Hong Kong in question stands not for itself but in a form of “reverse hallucination” for pacifying the new Chinese middle class’ trauma under the rapid neo-liberalization of China in the 1990s.

This paper shows the new of formation of the Chinese nationalist’s discourse, especially the new Chinese middle-class discourse on Hong Kong after 1997.

This paper aims to challenge the longstanding cosmopolitan interpretation of Hong Kong, particularly why this global city fails to absorb China equally through its great inclusiveness and flexibility as before. On the contrary, rising tensions, conflicts and resistance could be founded between Hong Kong and China these days.

By using Hong Kong cinema as an analytical lens, this paper seeks to throw light on the cinematic landscape of post-1997 Hong Kong and, by implications, the overall destiny of postcolonial Hong Kong under Chinese rule.

The postcolonial Hong Kong, although lacking a symmetric status and equal weight, remains an active player with Chinese hegemony that appeals to the newfound market power to consolidate their systemic control on the city. By acting upon itself with the subjectivity and reflexivity from itself, postcolonial Hong Kong takes many actions to do justice that criticizes the political and ideological correctness and challenges the contemporary national authority from one-party rule.

This paper demonstrates a new in-betweenness in the relation to the making of postcolonial Hong Kong. This paper advances insights into a postcolonial reinvention of the politics of disappearance that remains underexplored.

This case study aims to examine the discourses of Early Children Education (ECE) curriculum and preservice teachers’ teaching practicum in Hong Kong to explore issues of developing preservice teachers as leaders for their future career. Adopting the qualitative case study methodology, semistructured interviews and documentation were mainly used for data collection to address the following research questions: (a) To what extent are preservice teachers in ECE in Hong Kong aware of the needs of leadership development for their future career? (b) To what extent are the preservice teachers in ECE in Hong Kong able to be developed as leaders in the process of teacher education? (c) What are factors influencing the leadership development of preservice teachers in preschools in Hong Kong? Documents such as program handbooks, field experience handbooks, and student participants’ teaching portfolios were collected for analysis. Both teacher educators and preservice teachers were invited for individual interviews to reflect on their experiences of supervising or participating in teaching practicum. The findings revealed that both teacher educators and preservice teachers were aware of the importance of developing preservice teachers as leaders. The teaching practicum provided various opportunities for preservice teachers to develop leadership skills. However, personality and learning experiences provided in the curriculum will also impact on leadership development. This study also informs policymakers, curriculum developers, and teacher educators about possible curriculum changes and potentials of developing preservice teachers as leaders for their future career.

This paper aims to analyse how both Lin’s birthplace identity and his Christian identity contributed to his fruitful public career and to ascertain which identity became the most significant.

Archival research is the main method used in this paper. The most important archives drawn from are the Daniel Tse Collection in the Special Collection and Archives of the Hong Kong Baptist University Library. Oral history has also been used in this paper to uncover more material that has not yet been discussed in existing scholarly works.

This paper argues that although Lin’s birthplace identity and social networks helped him to start his business career in Nam Pak Hong and develop into a leader in the local Chaozhou communities, these factors were insufficient to his becoming a respectable member of the Chinese elite in post-war Hong Kong. He became well known not because of his leading position in local Chaozhou communities or any great achievement he had obtained in business but because of his contribution to the development of Christian education. These achievements earned him a reputation as a “Christian educator”. Thus Lin’s Christian identity became more important than his birthplace identity in contributing to his successful public career.

This paper has value in showing how Christian influences interacted with various cultural factors in early Hong Kong. It also offers insights into Lin’s life and motivations as well as the history of the institutions he contributed to/founded. It not only furthers our understanding of the Chinese Christian business elite in early Hong Kong but also provides us with insights when further studying this group of people in other British colonies in Asia.