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Article
Publication date: 18 July 2024

Charles H. Schwepker Jr and Christina K. Dimitriou

This research seeks to better understand the impact of employee-customer identification on critical job outcomes such as customer orientation and commitment to service quality.

Abstract

Purpose

This research seeks to better understand the impact of employee-customer identification on critical job outcomes such as customer orientation and commitment to service quality.

Design/methodology/approach

A sample of 316 hotel/motel employees was used for the study. Structural equation modeling was used to analyze the data.

Findings

Results show a positive relationship between ethical values person-organization fit and employee-customer identification indicating that when customer-contact service employees’ ethical values align with those of the organization, they identify with customers more closely. Results also suggest that when employees identify with customers they are likely to be more customer-oriented and committed to providing service quality.

Originality/value

We learn how the relationship between employee and organization impacts employee-customer identification. Furthermore, we better comprehend the impact of employee-customer identification on critical outcomes in the hospitality industry such as customer orientation and commitment to service quality.

Details

American Journal of Business, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1935-5181

Keywords

Article
Publication date: 13 May 2022

S.M.F.D Syed Mustapha

The purpose of this paper is to emphasize the needs to understand the barrier and determinant factors in knowledge sharing (KS), to find the common ones and subsequently to build…

Abstract

Purpose

The purpose of this paper is to emphasize the needs to understand the barrier and determinant factors in knowledge sharing (KS), to find the common ones and subsequently to build a general framework that can be referred to in designing a KS tool that addresses the common factors.

Design/methodology/approach

The approach comprises of two major steps which are to survey the past literature to determine the most common barriers and determinant factors from various unique KS domains and to qualify the factor as the common one based on its presence in at least three to five KS domains. The grounded theory is used to analyze the past literature and to perform categorization.

Findings

This paper helps in the summarization of categories and subcategories of barriers and determinants and demonstration on the mapping between them.

Research limitations/implications

This paper has not proved the actual use of the framework in building a KS tool based on the framework.

Practical implications

The common factors are based on at least 60 references of KS implementation such that it is useful for large area of application domains that require building KS tools.

Originality/value

This paper presents the understanding on the common factors and association between the barriers and determinants in building the general framework in which the application of the framework is demonstrated using actor network theory.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 54 no. 5
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 6 August 2024

Abdul-Majid Wazwaz, Weaam Alhejaili and Samir El-Tantawy

This study aims to explore a novel model that integrates the Kairat-II equation and Kairat-X equation (K-XE), denoted as the Kairat-II-X (K-II-X) equation. This model demonstrates…

Abstract

Purpose

This study aims to explore a novel model that integrates the Kairat-II equation and Kairat-X equation (K-XE), denoted as the Kairat-II-X (K-II-X) equation. This model demonstrates the connections between the differential geometry of curves and the concept of equivalence.

Design/methodology/approach

The Painlevé analysis shows that the combined K-II-X equation retains the complete Painlevé integrability.

Findings

This study explores multiple soliton (solutions in the form of kink solutions with entirely new dispersion relations and phase shifts.

Research limitations/implications

Hirota’s bilinear technique is used to provide these novel solutions.

Practical implications

This study also provides a diverse range of solutions for the K-II-X equation, including kink, periodic and singular solutions.

Social implications

This study provides formal procedures for analyzing recently developed systems that investigate optical communications, plasma physics, oceans and seas, fluid mechanics and the differential geometry of curves, among other topics.

Originality/value

The study introduces a novel Painlevé integrable model that has been constructed and delivers valuable discoveries.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0961-5539

Keywords

Article
Publication date: 11 September 2024

Suheil Khuri and Abdul-Majid Wazwaz

The purpose of this study is to investigate the nonlinear Schrödinger equation (NLS) incorporating spatiotemporal dispersion and other dispersive effects. The goal is to derive…

Abstract

Purpose

The purpose of this study is to investigate the nonlinear Schrödinger equation (NLS) incorporating spatiotemporal dispersion and other dispersive effects. The goal is to derive various soliton solutions, including bright, dark, singular, periodic and exponential solitons, to enhance the understanding of soliton propagation dynamics in nonlinear metamaterials (MMs) and contribute new findings to the field of nonlinear optics.

Design/methodology/approach

The research uses a range of powerful mathematical approaches to solve the NLS. The proposed methodologies are applied systematically to derive a variety of optical soliton solutions, each demonstrating unique optical behaviors and characteristics. The approach ensures that both the theoretical framework and practical implications of the solutions are thoroughly explored.

Findings

The study successfully derives several types of soliton solutions using the aforementioned mathematical approaches. Key findings include bright optical envelope solitons, dark optical envelope solitons, periodic solutions, singular solutions and exponential solutions. These results offer new insights into the behavior of ultrashort solitons in nonlinear MMs, potentially aiding further research and applications in nonlinear wave studies.

Originality/value

This study makes an original contribution to nonlinear optics by deriving new soliton solutions for the NLS with spatiotemporal dispersion. The diversity of solutions, including bright, dark, periodic, singular and exponential solitons, adds substantial value to the existing body of knowledge. The use of distinct and reliable methodologies to obtain these solutions underscores the novelty and potential applications of the research in advancing optical technologies. The originality lies in the novel approaches used to obtain these diverse soliton solutions and their potential impact on the study and application of nonlinear waves in MMs.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0961-5539

Keywords

Article
Publication date: 17 September 2024

Mahdi Salari, Milad Ghanbari, Martin Skitmore and Majid Alipour

This paper aims to create a comprehensive framework for selecting alternative materials in construction projects, integrating building information modeling (BIM) and the particle…

Abstract

Purpose

This paper aims to create a comprehensive framework for selecting alternative materials in construction projects, integrating building information modeling (BIM) and the particle swarm optimization (PSO) algorithm. Materials comprise 60%–65% of the total project cost, and current methods require significant time and human resources.

Design/methodology/approach

A prototype framework is developed that considers multiple criteria to optimize the material selection process, addressing the significant investment of time and resources required in current methods. The study uses surveys and interviews with construction professionals to collect primary data on alternative materials selection.

Findings

The results show that integrating BIM and the PSO algorithm improves cost optimization and material selection outcomes.

Originality/value

This comprehensive tool enhances decision-making capabilities and resource utilization, improving project outcomes and resource utilization. It offers a systematic approach to evaluating and selecting materials, making it a valuable resource for construction professionals.

Details

Construction Innovation , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1471-4175

Keywords

Article
Publication date: 22 February 2024

Mohammed Dauda Goni, Abdulqudus Bola Aroyehun, Shariza Abdul Razak, Wuyeh Drammeh and Muhammad Adamu Abbas

This study aims to assess the household food insecurity in Malaysia during the initial phase of the movement control order (MCO) to provide insights into the prevalence and…

Abstract

Purpose

This study aims to assess the household food insecurity in Malaysia during the initial phase of the movement control order (MCO) to provide insights into the prevalence and predictors of food insecurity in this context.

Design/methodology/approach

The research used an online cross-sectional survey between March 28 and April 28, 2020. The study collected data from the Radimer/Cornell Hunger Scale and a food insecurity instrument. Analytical tools included chi-square and logistic regression models.

Findings

Of the 411 participating households, 54.3% were food-secure, while 45.7% experienced varying food insecurity. Among these, 29.9% reported mild hunger-associated food insecurity, 8.5% experienced individual food insecurity and 7.3% reported child hunger. The study identified predictors for food insecurity, including household income, as those with total income of < RM 2,300 had 13 times greater odds (odds ratio [OR] 13.8; confidence interval [CI] 5.9–32.1; p < 0.001) than those with income of RM 5,600, marital status as divorced (OR 4.4; 95% CI 1.0–19.9; p-value = 0.05) or married (OR 1.04; 95% CI 0.52–2.1) compared to those who are single. Self-employed respondents had three times greater odds of living in a household experiencing food insecurity (OR 3.58; 95% CI 1.6–7.7; p-value = 0.001) than those in the private sector (OR 1.48; 95% CI 0.85–2.61) or experiencing job loss (OR 1.39; 95% CI 0.62–3.1) compared with those who reported being in full-time government employment.

Research limitations/implications

This study acknowledged limitations, such as not considering various dimensions of food insecurity, such as coping strategies, nutritional support, diet quality and well-being, due to the complexity of the issue.

Practical implications

The study underscores the importance of targeted support for vulnerable groups and fostering collaborative efforts to address household food insecurity during crises like the MCOs.

Social implications

The research offers insights into how to address household food insecurity and its impact on society.

Originality/value

It identifies predictors, quantifies increased odds and emphasizes the necessity of targeted policies and collaborative approaches for fostering resilient recovery and promoting well-being in vulnerable populations.

Details

Nutrition & Food Science , vol. 54 no. 7
Type: Research Article
ISSN: 0034-6659

Keywords

Article
Publication date: 29 July 2024

Hui Zhan, Kin Meng Cheng, Lianna Wijaya and Songcun Zhang

Utilizing the Social Cognitive Theory framework, this research aims to illuminate how self-efficacy acts as a mediating factor, enhancing employability among working university…

Abstract

Purpose

Utilizing the Social Cognitive Theory framework, this research aims to illuminate how self-efficacy acts as a mediating factor, enhancing employability among working university students by fostering essential capabilities in digital leadership and intercultural competence.

Design/methodology/approach

Quantitative study with 206 working undergraduates from an Indonesian university. Questionnaires and structural equation modeling (SEM) with SPSS and SmartPLS were used.

Findings

Findings showed that working undergraduate students possess a high level of digital leadership capability and intercultural competence and tend to display increased confidence in their ability to perform challenging tasks and attain anticipated outcomes, thereby enhancing their employability. The integration of these skills, coupled with a solid self-efficacy belief, emerges as a powerful combination in the modern employment landscape in the digital transformation and Artificial Intelligence age.

Research limitations/implications

This research is conducted in one university in Indonesia, potentially limiting its generalizability. Future studies could expand its regions to multiple universities across different countries for a more comprehensive implication.

Practical implications

This research answered the call for strategies from the university level on enhancing the development of essential competencies for working undergraduate students’ employability. It further highlights the necessity for shaping the curriculum to prioritize digital leadership capability, intercultural competence, and the cultivation of self-efficacy among working students.

Social implications

This insight of the research has profound social implications, indicating that educational institutions must adapt their curricula to prioritize these competencies. By doing so, universities can better prepare students to navigate the complexities of the modern workplace, thereby contributing to a workforce that is not only technologically proficient but also culturally adept and resilient in the face of challenges. This adaptation is essential for fostering a generation of graduates who are well-equipped to contribute positively to a diverse and rapidly evolving labor market, ultimately benefiting both the individuals and the wider society by promoting economic development and cultural understanding.

Originality/value

Adopting a quantitative approach, this research offers a data-driven lens of employability determinants, deepening the understanding of how intertwined competencies shape employment outcomes in the AI age.

Details

Higher Education, Skills and Work-Based Learning, vol. 14 no. 4
Type: Research Article
ISSN: 2042-3896

Keywords

Article
Publication date: 6 August 2024

Suhanom Mohd Zaki, Saifudin Razali, Mohd Aidil Riduan Awang Kader, Mohd Zahid Laton, Maisarah Ishak and Norhapizah Mohd Burhan

Many studies have examined pre-diploma students' backgrounds and academic performance with results showing that some did not achieve the expected level of competence. This study…

Abstract

Purpose

Many studies have examined pre-diploma students' backgrounds and academic performance with results showing that some did not achieve the expected level of competence. This study aims to examine the relationship between students’ demographic characteristics and their academic achievement at the pre-diploma level using machine learning.

Design/methodology/approach

Secondary data analysis was used in this study, which involved collecting information about 1,052 pre-diploma students enrolled at Universiti Teknologi MARA (UiTM) Pahang Branch between 2017 and 2021. The research procedure was divided into two parts: data collecting and pre-processing, and building the machine learning algorithm, pre-training and testing.

Findings

Gender, family income, region and achievement in the national secondary school examination (Sijil Pelajaran Malaysia [SPM]) predict academic performance. Female students were 1.2 times more likely to succeed academically. Central region students performed better with a value of 1.26. M40-income students were more likely to excel with an odds ratio of 2.809. Students who excelled in SPM English and Mathematics had a better likelihood of succeeding in higher education.

Research limitations/implications

This research was limited to pre-diploma students from UiTM Pahang Branch. For better generalizability of the results, future research should include pre-diploma students from other UiTM branches that offer this programme.

Practical implications

This study is expected to offer insights for policymakers, particularly, the Ministry of Higher Education, in developing a comprehensive policy to improve the tertiary education system by focusing on the fourth Sustainable Development Goal.

Social implications

These pre-diploma students were found to originate mainly from low- or middle-income families; hence, the programme may help them acquire better jobs and improve their standard of living. Most students enrolling on the pre-diploma performed below excellent at the secondary school level and were therefore given the opportunity to continue studying at a higher level.

Originality/value

This predictive model contributes to guidelines on the minimum requirements for pre-diploma students to gain admission into higher education institutions by ensuring the efficient distribution of resources and equal access to higher education among all communities.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 13 February 2024

Noor Fadhzana Mohd Noor

This study aims to investigate the extent of Shariah compliance in wakalah sukuk and Shariah non-compliant risk disclosure in the sukuk documents and to analyse the risk…

Abstract

Purpose

This study aims to investigate the extent of Shariah compliance in wakalah sukuk and Shariah non-compliant risk disclosure in the sukuk documents and to analyse the risk management techniques associated with the disclosed risks.

Design/methodology/approach

This study uses qualitative document analysis as both data collection and analysis methods. The document analysis acts as a data collection method for 23 wakalah sukuk documents selected from 32 issuances of wakalah sukuk from 2017 to 2021. These sukuk documents were selected based on their availability from relevant websites. Document analysis, both content analysis and thematic analysis, were used to analyse the data. Codes were grounded from that data through keywords search of Shariah noncompliant risk and its risk management. Besides these, interviews were also conducted with four active industry players, i.e. two legal advisors of wakalah sukuk, a wakalah sukuk trustee and a sukuk institutional issuer. These interview data were analysed based on categorical themes, on the aspects of the extent of Shariah compliance in sukuk, and the participant’s views on the risk management techniques associated with the risks or used in the sukuk documents.

Findings

Overall, the findings reveal three types of Shariah non-compliant risks disclosed in the sukuk documents and seven risk management techniques associated with them. However, the disclosure and the risk management techniques can be considered minimal in contrast to the extent of Shariah compliance in a sukuk, i.e. Shariah compliance at the pre-issuance stage, ongoing stage and post-issuance stage. On top of these, it was also found from the interviews that not all risk management techniques are workable to manage Shariah non-compliant risk in sukuk. As a result, these findings suggest rigorous reviews of the existing Shariah non-compliance risk (SNCR) disclosures and risk management techniques by the relevant parties.

Research limitations/implications

Sukuk documents used in the study are limited to corporate wakalah sukuk issued in Malaysia. Out of 32 issuances from 2015 to 2021, only 23 documents are available in relevant website. Thus, Shariah non-compliant risk disclosure and its risk management techniques analysed in this study are only limited in those documents.

Practical implications

The findings of this study suggest rigorous reviews on the existing Shariah non-compliance disclosures and risk management techniques. Other than these, future research in relation to uncommon risk management clauses, i.e. assurance, Shariah waiver and transfer of risk, are needed.

Originality/value

The insights presented in the analysis are of importance to sukuk issuers and the sukuk due diligence working group in enhancing the sukuk Shariah compliance and Shariah non-compliant risks disclosure and towards sukuk investors, in capturing and assessing Shariah non-compliant risks in a sukuk and to assist them to make informed investment decisions. More importantly, this study has found few areas of future study in relation to SNCR disclosures and SNCR risk management techniques.

Details

Qualitative Research in Financial Markets, vol. 16 no. 4
Type: Research Article
ISSN: 1755-4179

Keywords

Article
Publication date: 31 May 2023

Abdur Rahman, Abu Umar Faruq Ahmad, Saeed Awadh Bin-Nashwan, Aishath Muneeza, Asma Hakimah Abdul Halim and Ruzian Markom

Green Sukuk (GS) is a recent innovation that has the potential to serve humankind in sustainable development. However, its potential can only be achieved if the proceeds of GS are…

Abstract

Purpose

Green Sukuk (GS) is a recent innovation that has the potential to serve humankind in sustainable development. However, its potential can only be achieved if the proceeds of GS are used for the priority areas needed. Therefore, the purpose of this study is to find out, using selected GS issued to determine whether the proceeds of GS are actually given to the needed areas.

Design/methodology/approach

This is qualitative research utilizing case studies where the “priorities given” areas are observed through information collected from the library that consists of primary and secondary sources, such as statutes, books, articles and internet sources, while “priorities needed to issue GS” areas are determined through information collected from Al-Quran and Hadiths to derive conclusions.

Findings

The outcome of this study reveals some untouched areas that needed immediate attention where GS can be implemented. This study recommends implementing GS for the plant, agriculture, forests, road, water, animal and others. One example in this regard is to create “forest sukuk,” which is a tool for financing forest preservation.

Originality/value

It is anticipated that, via the outcome of this research, GS issuance frameworks can be enhanced, especially in revising the areas in which Sukuk proceeds can be used, and it will provide guidance to the potential GS issuers to choose financing projects.

Details

Journal of Islamic Accounting and Business Research, vol. 15 no. 5
Type: Research Article
ISSN: 1759-0817

Keywords

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