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In high-end interactive service work settings, asymmetries between workers and customers are typically reflected in the service interaction. Workers must carefully control their emotional and aesthetic displays towards customers by relying on protocol provided by management. Customers, in turn, need not reciprocate such acts. By contrast, this paper theorizes service interactions that, paradoxically, aim to narrow the social distance between those on either side of the counter. Drawing on ethnographic data from a higher-end Los Angeles restaurant, I introduce the concept of proximal service as performed relationships in which server and served engage in peer-like interactions in a commercial setting. I show how management structures this drama through hiring, training, and shopfloor policies, all of which encourage select workers to approach customers using informal, flexible, and peer-like performances. I close by discussing how a branded experience of service amongst equals relates to symbolic exclusion and social inequality, and suggest that proximal service may be on the rise within upscale, urban service establishments seeking to offer a more “authentic” consumption experience.

This ethnographic chapter takes the reader into the wider lifeworlds of the ethnographic participants of this study and their entrepreneurial efforts to make a living from the increasingly commodified and sportified world of lifestyle sports. It contextualises this trend within the challenges, barriers and anxieties that surround youth transitions into adulthood in late-capitalism; the increasingly blurred line between work and leisure and the rise of ‘prosumption’ and its impact upon modes of capital accumulation.

Rural theology is explained here as a form of practical theology that seeks to interpret the rural context in the light of the central themes of Christian theology and vice versa. If Christian theology can be understood as concerning belief in God and the understanding of human relationships with God, the created order, and each other in the light of that belief, rural theology expresses that in the light of the lived experience in a rural context, which for these purposes is the daily bulletin from Ambridge. The author draws on his experience of teaching in the Cambridge Theological Federation to reflect on three recent examples: the recent changes at Brookfield in response to the perennial issue of the milk price lead us to ask who benefits from the production of higher quality food; the care for the land and Adam Macy’s reforms at Home Farm point us to issues about sustainability and responsibility; and the cohesion of a community with shared values and its treatment of Rob Titchener asks questions about the limits of inclusion. As with much practical theology, the outcome of the reflection is in ethical action and some further ethical questions, which, as the example of Jim Lloyd’s philosophical conversations with Alan Franks illustrate, are not the monopoly of the Church.

Historically business education has put greater emphasis on rational analysis and the acquisition of instrumental and technical knowledge, while paying relatively scant attention to developing business students’ soft skills such as self- and social awareness and emotional intelligence through contemplative learning. In light of the growing need for more open and diverse ways of knowing that are more holistic, emotional, and aesthetic in management education, the authors present a 2 × 2 framework of arts-based pedagogy which helps organize various arts-based practices currently used in management education. The authors also share their personal reflections on using artful practices, specifically focussing on two individual-level experiential learning activities (i.e. museum visits and e-portfolio projects) and one group-based participatory art project. The authors further discuss why creative thinking and innovative arts-based practices can open up a new possibility for filling the gaps in current management education, especially in regard to developing students’ self- and social awareness and environmental consciousness in a more creative manner.

This chapter draws on 10 years of ethnographic fieldwork collected in gay bars from three American cities to explore the strategies LGBTQ subcultures deploy to recreate meaningful places within the vestiges of local queer nightlife. As gentrification and social acceptance accelerate the closures of LGBTQ-specific bars and nightclubs worldwide, venues that once served a specific LGBTQ subculture (i.e., leather bars) expand their offerings to incorporate displaced LGBTQ subcultures. Attending to how LGBTQ subcultures might appropriate designated spaces within a gay venue to support community (nightlife complexes), how management and LGBT subcultures temporally circumscribe subcultural practices and traditions to create fleeting, but recurring places (episodic places), and how patrons might disrupt an existing production of place by imposing practices associated with a discrepant LGBTQ subculture(place ruptures), this chapter challenges the notion of “the gay bar” as a singular place catering to a specific subculture. Instead, gay bars increasingly constitute a collection of places within the same space, which may shift depending on its use by patrons occupying the space at any given moment. Beyond the investigation of gay bars, this chapter contributes to the growing sociological literature exploring the multifaceted, unstable, and ephemeral nature of place and place-making in the postmodern city.

There are three main analytic challenges to studying kids, especially where the core focus is inequality: (1) minimizing the power imbalance between adults/researchers and kids/participants, (2) attending to the active and imaginative communication styles of young people, and (3) getting beneath the superficial rhetoric of meritocracy, colorblindness, and post-feminism. In this chapter, we draw from our own qualitative insights when studying middle school kids (grades 6–8, ages 11–14) in providing a systematic analysis of the effectiveness of distinct visual strategies and their respective strengths and limitations for producing rich, useful, and specific data. The insights gleaned are applicable to analyses of kids, understandings of inequality, and even methodological training.

A quick search of the headlines of major newspapers reveals a treasure trove of technology procurement gone wrong. While the private sector seems to adopt and implement new technology seamlessly and quickly to deliver for customers, the government struggles to accomplish technology purchases and integrations with the same ease. As governments in the United States are looking to retain their current workforce and attract the next generation of workers, the technological capabilities and ethos of governments will be paramount. With nearly every industry being transformed by technology and Generation T being the first generation to have an ingrained “technology first” mindset, the ability of governments to attract these workers depends, in large part, on the ability to transform their government technology culture, policies, and practices.

In this chapter, the authors examine the administrative branch and observe two key components at the root of most technology failures: poor organizational structure in the bureaucracy and the lack of an empowered Chief Information/Technology Officer. Building upon case studies from Massachusetts and California, this chapter looks at the factors related to failure or success to understand the technology procurement culture. The chapter concludes by presenting four key “best practice” principles of public policy and administration that can be implemented by almost any governmental entity to improve their acquisition and implementation of technology.