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This paper aims to present a model to survey if effective destination management can manage (unsustainable) overtourism from the perspective of residents’ quality of life (QOL).

A constructivist approach, based on factors taken from conceptual overtourism model (Mihalic, 2020), was used to propose an overtourism QOL management model. Relationships among the factors were analysed with a path analyses model with two second-order latent factors. The model was tested in a real setting, the city of Ljubljana.

The proposed theoretical model is comprised of five factors: positive tourism impacts, negative tourism impacts, irritation with overtourism, residents’ QOL and destination management. Empirical tests confirmed the model. Positive tourism impacts positively affected residents’ QOL via destination management. Negative tourism impacts created overtourism-based resident irritation and negatively impacted their QOL.

The model was limited to one group of sustainable tourism stakeholders: residents of a destination. The sustainability performance of tourism was only assessed based on residents’ QOL.

The proposed model adds to the conceptual knowledge of tourism and may be useful for (sustainable) destination managers to monitor the existence and causes of overtourism and may help to focus efforts to manage the causes of overtourism irritation and improve residents’ QOL.

Overtourism is a concern for residents of tourism destinations who become irritated by unsustainable tourism impacts on community resources and their QOL. The suggested model is the first to address destination management’s ability to manage unsustainable overtourism.

本文采用建构主义的方法, 基于概念性的过度旅游模型（Mihalic, 2020年）中的因素, 提出了过度旅游中居民生活质量（QOL）管理模型。这些因子之间的关系是通过对包含两个二阶潜在因子的模型的路径分析得到的。该模型在卢布尔雅那市的真实情况中进行了测试。

本文提出了这样一个模型, 从居民的生活质量（QOL）角度出发, 调查有效的目的地管理是否可以管理（不可持续的）过度旅游。

理论模型由五部分组成：正面的旅游影响, 负面的旅游影响, 过度旅游带来的恼怒, 居民的生活质量和目的地管理。实证检验证实了该模型。积极的旅游业通过目的地管理对居民的生活质量产生了积极影响。负面的旅游影响造成了基于过度旅游的居民恼怒情绪, 并对其生活质量产生了负面影响。

该模型仅基于一个可持续的旅游业利益相关者：目的地居民。旅游业的可持续发展绩效仅根据居民的生活质量来评估。

社会和实际意义： 提出的模型增加了旅游的概念性知识, 并且可能有助于（可持续）目的地管理者监督过度旅游的存在和原因, 并且集中精力管理过度旅游引起的居民恼怒情绪, 并改善居民的生活质量。

对于旅游目的地的居民来说, 过度旅游是一个令人担忧的问题, 他们因不可持续的旅游业对社区资源及其生活质量的影响而感到不快。本模型是第一个解决目的地管理机构管理不可持续的过度旅游的能力的模型。

Para proponer un modelo de gestión del sobreturismo QOL, se utilizó un enfoque constructivista, basado en factores tomados del modelo conceptual de sobreturismo (Mihalic, 2020). Las relaciones entre los factores se analizaron con un modelo de análisis de rutas con dos factores latentes de segundo orden. El modelo se probó en un escenario real, la ciudad de Ljubljana.

En este documento se presenta un modelo para estudiar si una gestión eficaz del destino puede gestionar el exceso de turismo (insostenible) desde la perspectiva de la calidad de vida de los residentes (QOL).

El modelo teórico propuesto comprende cinco factores: impactos positivos del turismo, impactos negativos del turismo, irritación por el exceso de turismo, calidad de vida de los residentes y gestión del destino. Las pruebas empíricas confirmaron el modelo. Los impactos positivos del turismo afectaron positivamente la calidad de vida de los residentes a través de la gestión del destino. Los impactos negativos del turismo crearon una irritación de los residentes basada en el exceso de turismo y tuvieron un impacto negativo en su calidad de vida.

El modelo se limitaba a un grupo de interesados en el turismo sostenible: los residentes de un destino. El desempeño de la sostenibilidad del turismo sólo se evaluó en base a la calidad de vida de los residentes.

Implicaciones sociales y prácticas: El modelo propuesto contribuye al conocimiento conceptual del turismo y puede ser útil para que los gestores de destinos (sostenibles) vigilen la existencia y las causas del exceso de turismo y pueda ayudar a centrar los esfuerzos en la gestión de las causas de la irritación del exceso de turismo y mejorar la calidad de vida de los residentes.

El exceso de turismo es una preocupación para los residentes de los destinos turísticos que se irritan por los impactos insostenibles del turismo en los recursos de la comunidad y su QOL. El modelo sugerido es el primero que aborda la capacidad de la gestión del destino para gestionar el sobreturismo insostenible.

The purpose of this paper is to provide details of the communist and socialist past to inform the debate on redesigning tourism in Central and Eastern European (CEE) countries as impacted by the transition and accelerated by European Union (EU) membership.

The issues from two sides are addressed: academic and practical. Based on a literature review, the authors propose a model of five main research topics that represent the main areas of change and conceptualise the general EU accession research debate on tourism. Content analysis is conducted on each of the revealed main research topics that are presented and discussed from the standpoint of tourism-relevant socialist and communist stature and image. On the other hand, this paper engages with reality as it surveys real-life practices in tourism development and business operation based on the personal experience of the researcher regarding the social situation under consideration.

The findings concerning the revealed main areas of tourism change in CEE countries following EU accession refer to the: change from communism towards a new image (Europeanisation and re-imaging), change from communism to capitalism (transformation and marketisation), change from old communist tourism products to new products (rejuvenation, diversification), change from communist towards sustainability values (sustainability) and change from tourism inside the communist block to international tourism (re-internationalisation) The discussion indicates how each area of change relates to socialist and communist content and its tourism relevance and the potential for tourism development, policy and business.

The list of relevant works is not exhaustive as only tourism-focussed quality journals are surveyed in order to define the main areas of change.

A very relevant source of information and impartial advice for tourism developers and policymakers in ex-socialist and communist countries is provided regarding tourism development at the strategic and managerial levels.

This paper fills an identified information/resource gap concerning the potential and contribution of communist and socialist heritage to tourism development and business, and places this in the context of the changes CEE countries have made in order to stay and/or become tourism destinations. It introduces a new term “tourism redesign” which explains the transition in tourism development, policy and management through different areas of change.

The purpose of this paper is to identify and describe the most recent (or emerging) trends likely to have a major impact in shaping the future of tourism in Europe.

The methodology of this paper involved in-depth literature review of European Union policies, initiatives and programs. Also, semi-structured interviews were conducted with key individuals/organisations, mainly at a European level, but also including pertinent global and national tourism organisations. Moreover, an online survey was also conducted and circulated to a wide range of organisations from all 28 EU Member States. Nvivo was used to analyse the documents as well as to conduct a content and thematic analysis of the interviews.

This paper identifies five trends associated with the future of tourism in Europe. Those main trends are: evolving visitor demand; marketing; stakeholders and tourism governance; new technologies; and sustainable and responsible tourism.

This trends paper provides five useful recommendations for the future of tourism in Europe, including: sustainable tourism development, investment in technology, effective tourism governance, enhance Europe's overall destination brand and marketing strategy, and the need for new skills and training.

This workshop involved six presentations, the speakers being: Thomas Bieger, Christine Hope, Harold Pechlaner, Tanja Mihalic, Karl Socher, and Franc Pauko. As the papers are printed in the Hangzhou Congress volume (Keller & Bieger, 2000), attention here is to an integrative and reflexive overview, rather than to reporting sequentially the speakers' presentations.

Slovenia is the youngest country in Central Europe, established in 1991 by the proclamation of independency and by breaking the connections with former Yugoslavia, to which it was attached as a constituent republic (1). It is a small country, half the size of Switzerland with three times lower number of inhabitants. (see picture 1: Slovenian Identity Card.) In the past it is used to be a tourism transit country for European tourist stream towards the Adriatic. According to the relative index value of foreign tourist nights per inhabitant 1.8, Slovenian tourism in 1990 stayed behind European standards (2). Slowenia's income from international tourism in the same year was only $ 420 per inhabitant (in Switzerland $1,033 and in Austria $1,550 per inhabitant) (3).

Within tourism, the role of sport is taking an increasingly greater role. Professional sports require travelling of athletes and their accompanying teams for competition and training. Similarly recreational sports are carried out in many tourism destinations by visitors. Competitive sports is formal, rational, goal directed and provides or allows little opportunity for fantasy. On the other hand, recreational sport may be amusement and recreation, a pleasant time to play and enjoy (Kurtzman, 2001: 100). Many destinations develop specifically for sport recreational tourism as evidenced by the numerous ski resorts one finds in alpine areas, for example. At the same time they may also offer an infrastructure and base for professional athletic training. In some cases, sports activity (e.g hiking, tennis) may not be the main motive for visiting a destination, but is offered and consumed as additional supply in order to provide more of a the total tourism product and increase tourist spending in the destination.

The first thematic workshop on «Strategic Importance of Tourism as a Part of an Integrated Development Strategy of Countries and Places» showed that strategic importance of tourism varies according to its economic weight and political actuality. In many countries the economic importance of tourism is relatively low and tourism goals are not high on the political agenda. Nevertheless, even in such countries, tourism can be important economic activity for some less developed places (regions).

The authors of this case study show the importance of tourism for Slovenia, the host country of the 49th Congress of AIEST which took place from 28th August to 2nd September 1999 in Porto Roz.

Deklarativ betrachtet ist das Recht auf Reisen eines der grundlegendsten Menschenrechte. Um das Recht auf Reisen bzw. das Recht auf Tourist zu sein einem Einzelnem realisierbar zu machen, müssen bestimmte Vorbedingungen erfllt werden: es müssen gengend Finanzmittel zur Verfügung stehen und es sollten keine politische Barrieren bestehen, die die freie Bewegung begrenzen würden. Gleichzeitig musss man auch über genügend Freizeit verfügen, es muss der Bedarf nach touristischer Rekreation bestehen und dieser Bedarf muss mit einem Angebot von dessen Befriedigung verbunden werden, d.h. einem Touris‐musangebot. Zur Zeit sind die ersten zwei Faktoren als begrenzt zu betrachten, die Zukunft wird es beweisen können, ob der touristische Verkehr (z.B. aus ökologischen Gründen) auch die Grenze der Weiterentwicklung an der Seite der Befriedigungs‐möglichkeiten erreichen wird.

Die Preiselastizität und die Einkommenselastizität der Tourismusnachfrage werden in der Fachiteratur ber Tourismus schon lange diskutiert (Hunziker W., Krapf, K., 1942, Menges, G., 1959, Znd R., 1969). Bekannt ist auch der Begriff der Freizeitelastizität (Socher, K., 1985). Über die ökologische Elastizität der Tourismusnachfrage steht bis heute kein grundlegend teoretisch sowie auch kein empirisch erfaßtes Datenmaterial zur Verfügung.