International Hospitality Review , Open Access

Formation of political trust and support for local government actions during crisis: Hotel employees’ perspectives

Swechchha Subedi, Marketa Kubickova

This study explores how institutional and cultural factors influence political trust among hotel employees and its impact on support for local government actions, with…

Service recovery strategies: mitigating negative word-of-mouth in the hotel industry through enhanced customer engagement

Anupama Sukhu, Anil Bilgihan

The purpose of this research is to investigate the effects of service recovery experiences on customer engagement in negative word-of-mouth (WOM) in the hotel industry and explore…

Charting the course for student success: harnessing the potential of an accreditation-focused hospitality student-exit survey

Melvin R. Weber, Craig Marshall, Sydney Pons, Ruth Annette Smith

The purpose of this research is two-fold: first, the researchers will create a reliable and valid hospitality senior exit survey by conducting a Delphi panel of experts and…

Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services

Dan Jin

The purpose of this study is to provide insights and guidance for practitioners in terms of ensuring rigorous ethical and moral conduct in artificial intelligence (AI) hiring and…

Intellectual capital in hospitality and tourism: a critical review and future research agenda

Vladimir Dzenopoljac, Vladimir Senic, Thouraya Gherissi Labben, Hasan Evrim Arici, Mehmet ali Koseoglu

The purpose of this research is to provide a critical review of the intellectual capital (IC) research in hospitality and tourism (HT) literature.

Hosts' perspective on home-based commercial hospitality: Evidence from the desert city of Arad, Israel

Anna Sandler, Amir Shani, Shahar Shilo

Home-based commercial hospitality (HBCH) is the focus of this study. This community-based tourism (CBT), which has received little research attention, is examined to reveal the…

The factors impacting on the travel experience of a vegan lifestyle

Michael Ottenbacher, Simone Busam, Robert James Harrington, Joachim Allhoff

This study aims to examine the factors of the vegan lifestyle on the travel experience. Special emphasis was placed on difficulties during travel and influencing factors for…

A roadmap focused on customer citizenship behavior for fast-food restaurants during COVID-19

Yilmaz Akgunduz, Mehmet Alper Nisari, Serpil Sungur

This study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of…

Survival still in dilemma: an empirical analysis of factors influencing the performance and survival of eateries in COVID-19-prone world

Dilpreet Kaur Dhillon, Pranav Mahajan, Kuldip Kaur

Distancing people socially as a precautionary measure against the mushrooming of COVID-19’s health and economic crisis has deleteriously affected the performance of the eatery…

Pandemic-oriented customer mistreatment, service sabotage and service performance: a self-presentation perspective

Mehdi Khademi-Gerashi, Fatemeh Akhgari, Svenja Damberg, Fatemeh Moradi

In this study, the authors develop a path model and investigate the effect of pandemic-oriented customer mistreatment on service sabotage through the lens of self-presentation…

A hedonic analysis of the determinants of hotel room rates in the Greater Gaborone Region (Botswana) using quantile regression

Delly Mahachi Chatibura

The purpose of this study is to examine the influence of key hotel attributes on the room rates of selected hotels in the Greater Gaborone Region, Botswana.

Experiences and enjoyment of national parks: study of Nyerere National Park in Tanzania

Kezia Herman Mkwizu

This study examines experiences and enjoyment of national parks in the context of Tanzania.

Determining the predictors of wine purchase intention through the use of meta-analysis

Kristen Rinck

Wine consumer behavior has long been a topic of discussion among scholars and industry professionals aiming to understand the underlying predictors of key behavioral outcomes. To…

Preparing for a future crisis: using DEA-based performance analysis to assess initial pandemic responses in the Taiwanese hotel industry

Yu-Hsiang (John) Huang, Bradley Meyer, Daniel Connolly, Troy Strader

Taiwan’s hotel industry was adversely impacted by the COVID-19 pandemic. This study aims to examine the effect of strategic choices by Taiwanese international tourist hotels…

Applying means-end to hospitality hosts: a study of winery tasting rooms

Terry Lease, Marni Goldenberg, Matt Haberland, Sam Wallan

The paper has a twofold purpose: (1) to test the application of means-end theory to providers of hospitality goods and services, and (2) to explore this question in the context of…

An application of choice-based conjoint analysis to measure willingness to pay for casino buffets

Tevfik Demirciftci, Amanda Belarmino, Carola Raab

The purpose of this study is to discover what attributes of casino buffet restaurants are the most important for customers’ willingness to pay (WTP).

Understanding perceived value as important factors for the successful implementation of value co-creation at the dyadic level

Dora Yeboah

The different dimensions and contexts within which value is co-created has generated varied views of how value is understood or formed. This study aims to examine employee-guest…

Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis

Kumar Madhan, Shameem Shagirbasha, Tanmaya Kumar Mishra, Juman Iqbal

The aim of this study is to examine the existing literature on service robots in order to identify prominent themes, assess the present state of service robotics research and…

Just the tip: exploring the tipped restaurant employee perspective

Cortney Norris, Scott Taylor, D. Christopher Taylor

This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence a tip…

The impact of job insecurity on job burnout among hospitality employees during COVID-19 pandemic: the moderating role of supervisor and co-worker support

Chin Ann Chong, Lee Peng Ng, I-Chi Chen

This study evaluates the moderating role of work-based social supports (i.e. supervisor support and co-worker support) in the relationship between job insecurity and job burnout…

Using Slutsky equation to find the hotel growth model in the destination life cycle: an empirical study in Myrtle Beach

Xuan V. Tran

The purpose of this paper is to examine the hotel growth model including hotel brand, culture and life cycle phases of the Myrtle Beach, South Carolina, the fastest growing…

How do COVID-19 preventive measures build corporate reputation: focus on the hospitality industry in Tanzania

David Amani

The study investigated the strategic contribution of COVID-19 preventive measures in building corporate reputation in the hospitality industry when mediated with ethical branding.

Perceptions and implications of implicit gender bias in the hotel sector in Aruba

Madhu S. Jadnanansing, Robin B. DiPietro, Mieke De Droog

This study aimed to collect data on the perception of top executive women in the Aruban hotel sector regarding implicit gender bias.

The tourism and hospitality career progression pathway

Alexander Preko, Hod Anyigba

The aim of this study was to conduct a comprehensive investigation into declining and emerging occupations and job titles and to develop a national career progression pathway for…

Crisis innovation: a study of Michelin-starred restaurants' strategic renewal and alignment

Debora Gottardello, Solmaz Filiz Karabag

Using the lens of crisis innovation and strategic alignment, this study explores how a segment of the restaurant sector that may be less agile than others—Michelin-starred…

Outcomes of job insecurity among hotel employees during COVID-19

Osman M. Karatepe, Fevzi Okumus, Mehmet Bahri Saydam

This paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.

Is technology everywhere? Exploring Generation Z's perceptions of sustainable tourism in developing countries

Fabiola Sfodera, Lisa Nicole Cain, Alessio Di Leo

This study examines the role of technology as a driver of sustainable tourism perceptions among Generation Z.

“Konnichiwa, Mr. Robot”: a direct observation of hotel visitors' attitudes and anxiety regarding service robots

Rosanna Leung

This study investigates human behavior, specifically attitude and anxiety, toward humanoid service robots in a hotel business environment.

Guest service experience in eco-centric hotels: a content analysis

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Huseyin Arasli, Deniz Sulu

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming increasingly…

Loneliness in the workplace: feelings and expressivity of hotel employees

Bekir Bora Dedeoğlu, Caner Çalışkan, Tzu-Ling Chen, Jacek Borzyszkowski, Fevzi Okumus

This study investigates the relationship between feelings of loneliness in the workplace, life satisfaction, affect, hope and expressivity among hotel employees.