International Hospitality Review , Open Access
Issue(s) available: 13 – From Volume: 32 Issue: 1, to Volume: 38 Issue: 2
Developing and validating a framework to explain cruise travel intention in the United States: a crisis management perspective
Tianyu Pan, Hengxuan Oscar Chi, Rachel J.C. FuThis study aims to extend the cognitive appraisal theory by developing and validating a conceptual framework to illustrate how travelers' behavioral intention is generated via a…
Anchoring decisions: the role of decoy pricing in consumer choices
Milos Bujisic, Vanja Bujisic, Haragopal Parsa, Anil Bilgihan, Keyin LiHospitality firms aim to increase their profits by implementing a variety of marketing activities, including using decoy pricing to provide alternative choices for consumers…
Online customer-to-customer (C2C) incivility: impacts of managerial responses in digital customer service settings
Wei WeiThis research addressed online customer-to-customer (C2C) incivility during digital service recovery.
To lead or not to lead? A cultural examination of leadership in independent hotels
Alireza Nazarian, Ehsan Zaeri, Pantea Foroudi, Amirreza Afrouzi, Peter AtkinsonThis study explores the impact of ethical and authentic leadership on employees' workplace perceptions, focusing on organisational citizenship behaviour (OCB), trust in leader…
Second-chance employment as a “win-win-win”: an innovative stakeholder approach for hospitality practitioners
Sydney Pons, Donna Quadri-Felitti, Phillip M. Jolly, Michael J. TewsHiring employees with criminal records has become a heightened topic of conversation for hospitality practitioners. The labor shortage in the hospitality industry has increased…
Navigating the AI horizon in hospitality: a novel classification and future research agenda
Tianyu Pan, Rachel J.C. FuThis study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight…
Navigating the academic Labyrinth: describing the landscape of women faculty in hospitality higher education
Kelly A. Way, Clarissa Mason, M.E. Betsy GarrisonThe purpose of the study was to describe faculty women’s perspectives of the workplace environment in hospitality higher education.
Dissatisfaction and service failures in luxury consumption: a systematic review
Swapan Deep AroraWhile service failures and recoveries (SFR) constitute a well-explored research domain, such negative consumption experiences have been understudied in the luxury context. The…
Cultivating sustainability savvy: the role of soft skills in shaping sustainable practices
Sydney Pons, Jalayer Khalilzadeh, Melvin R. Weber, Ruth Annette SmithThis project inquires whether transitioning to adopting sustainable practices involves emphasizing the significance of education and skill development that aligns with employees'…
Finding solace in work-family culture as a predictor of work-family enrichment; does gender matter?
Isaac Nyarko Adu, Kwame Owusu Boakye, Michael Kyei-FrimpongThis current study examines the moderating role of gender in the nexus between the dimensions of work-family culture and work-family enrichment in the hospitality industry.
Comparing the antecedents of manager’s and employee’s job satisfaction in the housekeeping department
Yunxuan Carrie Zhang, Dina M.V. Zemke, Amanda Belarmino, Cass ShumJob satisfaction is essential in understanding turnover intentions. Previous studies reveal that highly educated hospitality employees generally have lower levels of job…
The impact of message framing on perceptions of controversial CSR in hotels
Amanda Belarmino, Elizabeth A. Whalen, Renata Fernandes GuzzoThe purpose of this paper is to understand how hospitality companies can best explain controversial corporate social responsibility (CSR) activities to consumers who may not agree…
Visitor’s emotional experience in predicting destination image, satisfaction and intention to revisit: a spa tourism perspective
Syed Ahamed SubanThis study intend to investigate a theoretical model looking at how particular tourist emotions, such as “joy,” “love,” and “positive surprise,” might predict their behavior by…
Impact of average daily rate on hotel’s newest atmosphere
Xuan V. Tran, Kaleigh McCullough, Makayla Blankenship, Trista Barton, Sophia Cohen, Tabitha Harris, Andrea Lopez, Summer Simone, Trace BolgerThis study aims to create actionable guidelines for pricing decision-making by employing game a theory matrix to forecast the correlation between the average daily rate and the…
Cruise market investigation and price optimization: what do consumers want?
Tianyu Pan, Rachel J.C. Fu, James F. PetrickThis study aims to examine consumer perception during COVID-19 and identifies cruise industry marketing strategies to fill a gap in crisis management and product pricing…
The role of celebrity involvement in influencing domestic tourists’ intention to visit Tanzania’s attractions: attitude as a mediating variable
Nasra Shokat KaraAlthough previous studies have examined the influence of celebrity involvement in behavioural intentions, the role of celebrity dimensions such as attraction, self-expression and…
The role of tour guide competency in the cultural tour experience: the case of Cappadocia
Erdim Kul, Bekir Bora Dedeoğlu, Fulden Nuray Küçükergin, Marcella De Martino, Fevzi OkumusThis study investigates to what extent the values perceived by tourists throughout cultural tours impact their overall satisfaction levels and behavioral intentions related to the…
Employee perceptions of hotel CSR initiatives and job satisfaction: exploring organizational identification, psychological contract fulfillment and attachment styles
Toan Thi Phuoc Dang, Vinh Thi Thanh DoThis study offers an empirical framework for how hotel employees CSR perceptions affect their job satisfaction by incorporating the parallel mediating roles of organizational…
Charting the course for student success: harnessing the potential of an accreditation-focused hospitality student-exit survey
Melvin R. Weber, Craig Marshall, Sydney Pons, Ruth Annette SmithThe purpose of this research is two-fold: first, the researchers will create a reliable and valid hospitality senior exit survey by conducting a Delphi panel of experts and…
Formation of political trust and support for local government actions during crisis: Hotel employees’ perspectives
Swechchha Subedi, Marketa KubickovaThis study explores how institutional and cultural factors influence political trust among hotel employees and its impact on support for local government actions, with…
Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services
Dan JinThe purpose of this study is to provide insights and guidance for practitioners in terms of ensuring rigorous ethical and moral conduct in artificial intelligence (AI) hiring and…
Hosts' perspective on home-based commercial hospitality: Evidence from the desert city of Arad, Israel
Anna Sandler, Amir Shani, Shahar ShiloHome-based commercial hospitality (HBCH) is the focus of this study. This community-based tourism (CBT), which has received little research attention, is examined to reveal the…
Service recovery strategies: mitigating negative word-of-mouth in the hotel industry through enhanced customer engagement
Anupama Sukhu, Anil BilgihanThe purpose of this research is to investigate the effects of service recovery experiences on customer engagement in negative word-of-mouth (WOM) in the hotel industry and explore…
Intellectual capital in hospitality and tourism: a critical review and future research agenda
Vladimir Dzenopoljac, Vladimir Senic, Thouraya Gherissi Labben, Hasan Evrim Arici, Mehmet ali KoseogluThe purpose of this research is to provide a critical review of the intellectual capital (IC) research in hospitality and tourism (HT) literature.
The factors impacting on the travel experience of a vegan lifestyle
Michael Ottenbacher, Simone Busam, Robert James Harrington, Joachim AllhoffThis study aims to examine the factors of the vegan lifestyle on the travel experience. Special emphasis was placed on difficulties during travel and influencing factors for…
A roadmap focused on customer citizenship behavior for fast-food restaurants during COVID-19
Yilmaz Akgunduz, Mehmet Alper Nisari, Serpil SungurThis study proposes a model that influences customer citizenship behavior during COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of…
Survival still in dilemma: an empirical analysis of factors influencing the performance and survival of eateries in COVID-19-prone world
Dilpreet Kaur Dhillon, Pranav Mahajan, Kuldip KaurDistancing people socially as a precautionary measure against the mushrooming of COVID-19’s health and economic crisis has deleteriously affected the performance of the eatery…
Determining the predictors of wine purchase intention through the use of meta-analysis
Kristen RinckWine consumer behavior has long been a topic of discussion among scholars and industry professionals aiming to understand the underlying predictors of key behavioral outcomes. To…
A hedonic analysis of the determinants of hotel room rates in the Greater Gaborone Region (Botswana) using quantile regression
Delly Mahachi ChatiburaThe purpose of this study is to examine the influence of key hotel attributes on the room rates of selected hotels in the Greater Gaborone Region, Botswana.
ISSN:
2516-8142Online date, start – end:
2018Journal’s owner:
Florida International University Board of Trustees(opens new window)Open Access:
open accessEditor:
- Jinlin Zhao