International Hospitality Review: Volume 35 Issue 2 , Open Access

Guest editorial

Faizan Ali, Trishna G. Mistry, Seden Dogan

Pivot! How the restaurant industry adapted during COVID-19 restrictions

Cortney L. Norris, Scott Taylor Jr, D. Christopher Taylor

The purpose of this systematic review is to highlight some of the business model changes restaurants, bars and beverage producers undertook to modify their operations in order to…

Exploring the impact of the COVID-19 pandemic on the perceptions and sentiments of tourism employees: evidence from a small island tourism economy in the Caribbean

Ryan R. Peterson, Robin B. DiPietro

Building on tourism crisis studies and behavioral economics, this study describes a national survey conducted among 439 Aruban tourism and nontourism employees.

Crisis management practices in the hospitality and gambling industry during COVID-19

Kasra Ghaharian, Brett Abarbanel, Marta Soligo, Bo Bernhard

The purpose of this paper is to examine crisis management practices among gambling-related hospitality business stakeholders (GBSs) during the coronavirus disease 2019 (COVID-19…

Face mask effects during COVID-19: perspectives of managers, practitioners and customers in the hotel industry

Anthony Kong, Jae-Eun Oh, Terry Lam

The novel coronavirus (COVID-19) has completely changed the landscape of the hospitality industry. The World Health Organization does not officially recommend wearing face masks…

Travel booking intentions and information searching during COVID-19

Sara MacSween, Bonnie Canziani

This exploratory paper examined consumers' use of information sources and intentions to book future travel in the early stages of the COVID-19 pandemic. Authors expected that…

Consumers' perceptions of risks associated with the use of Airbnb before and during the COVID-19 pandemic

Seung Hyun Lee, Cynthia Deale

After the COVID-19 outbreak began, travel demand dropped sharply and the potential impact of COVID-19 on sharing accommodations appears to be significant. Thus, it would be…

COVID-19 and its impact on visitation and management at US national parks

A.J. Templeton, Kelly Goonan, Alan Fyall

National Park Service (NPS) units generate a significant economic impact for states and local gateway communities across the USA. Utah is home to 13 NPS units with visitation…

Restaurant proactive philanthropic activities and customer loyalty: a scenario-based study during the COVID-19 pandemic period

Li Ding, Caifen Jiang

This study aims to (1) examine the effect of customer awareness of restaurant philanthropic activities on customer loyalty; (2) investigate the mediating roles of customer social…

The increased importance of competitor benchmarking as a strategic management tool during COVID-19 recovery

Vincent P. Magnini, John C. Crotts, Esra Calvert

While all recoveries are good, some are better than others with regard to their speed and/or magnitude. Many revenue-related key performance indicators (KPIs), such as comparisons…

Contactless hospitality in a post-Covid-19 world

Sima Rahimizhian, Foad Irani

This study aims to investigate the mediating effect of consumer innovativeness in the relationship between tourism inclinations and revisit intention. This study focuses on the…