Abstract
Purpose
Wine consumer behavior has long been a topic of discussion among scholars and industry professionals aiming to understand the underlying predictors of key behavioral outcomes. To help explain wine consumer behavior, concepts such as involvement, expertise, loyalty, satisfaction and perceived risk are often examined. The overarching objective of this study is to determine the relationship between these predictors and their impact on wine purchase intention utilizing a meta-analytical structural equation modeling (MASEM) technique.
Design/methodology/approach
As MASEM provides substantive evidence regarding the relationships between theoretical constructs through the combination of multiple studies, the researchers’ aim is to make definitive statements about the predictors of purchase intention.
Findings
Findings revealed several relationships that support previous research but also identified relationships that contradict previous literature. This study contributes valuable insights into consumer behavior that wine brands can utilize to improve their marketing efforts.
Practical implications
Wine marketers with a greater understanding of the stronger predictors of purchase intention should be able to create marketing plans that drive wine sales.
Originality/value
Despite the abundance of research that has utilized these theoretical constructs to demonstrate their propensity for determining behavioral outcomes such as purchase intention, no previous attempts have synthesized this body of literature through the use of meta-analysis.
Keywords
Citation
Rinck, K. (2023), "Determining the predictors of wine purchase intention through the use of meta-analysis", International Hospitality Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IHR-11-2022-0054
Publisher
:Emerald Publishing Limited
Copyright © 2023, Kristen Rinck
License
Published in International Hospitality Review. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/ legalcode
For over the past three decades, scholars examining wine marketing phenomena have aimed to identify theoretical constructs responsible for explaining underlying consumer behavior processes (Mitchell & Greatorex, 1988; Dodd, Pinkleton, & Gustafson, 1996; Brown & Getz, 2005; Bruwer & Buller, 2012; Afonso, Silva, Gonçalves, & Duarte, 2018; Yang & Choi, 2022). Indeed, the wine industry is particularly interested in studying the predictors of consumer purchase decisions, given the myriad of choices wine consumers face today. In addition, the wine industry firmly sits in hospitality and agriculture, further complicating purchasing decisions. Within the broad context of consumer purchase behavior is relatively well studied. However, wine purchase intention should be viewed as unique due to its hedonic nature (Bruwer & Alant, 2009), link to well-being (De Toni, Pompermayer, Lazzari, & Milan, 2022) and consumer attitudes (Olsen, Thompson, & Clarke, 2003).
The quantitative wine consumer behavior literature regularly considers a theoretical framework that examines involvement (Bruwer, Chrysochou, & Lesschaeve, 2017), expertise (Coppin, Audrin, Monseau, & Deneulin, 2021), loyalty (Quadri-Felitti & Fiore, 2013), satisfaction (Yuan & Jang, 2008) and perceived risk (Bruwer, Coode, Saliba, & Herbst, 2013; Bruwer, Fong, & Saliba, 2013). These concepts are often discussed together or separately as the dominant predictors of wine purchase behavior. Despite a wealth of research suggesting that these constructs are fundamental in explaining wine consumer behavior, no previous attempts have synthesized this concept via meta-analysis. Meta-analysis allows researchers to make definitive statements about the relationship between theoretical constructs. Even more so, Meta-analytic structural equation modeling (MASEM) further provides substantive evidence regarding constructing relationships through synthesizing correlations and fitting SEM. (Cheung & Chan, 2005). Thus, the overarching objective of this study is to determine the relationship between these predictors and their impact on behavioral outcomes in wine purchase intention. The aggregated results of a wide range of wine purchasing literature will provide a holistic picture of the importance of these variables in purchasing contexts. Furthermore, wine researchers and marketers will gain a greater understanding of the critical determinants of wine purchase intention. This understanding is highly salient for wine industry managers and leaders as they aim to increase sales.
The paper begins with the reviewed literature. After introducing the major drivers of wine purchase intention, hypotheses are proposed to guide the research. Following the steps of MASEM, results are discussed, and subsequent models are proposed. The discussion relates the results to past research and enforces the implications of the results from a practical and theoretical standpoint. The paper concludes with the limitations of the study and directions for further research.
Literature review
Wine industry
After a challenging year in 2020 due to the Covid-19 pandemic, the wine industry in 2022 saw recovery and growth for the premium wine market (McMillan, 2023). During the pandemic, wineries were tasked with learning how to pivot their strategies to conform to this new reality. Alongside this shift, some sale trends that were observed over the past two years include increased premium wine sales, declined on-premise wine sales and an increase in e-commerce sales (McMillan, 2023). In the future, the wine industry needs to encourage purchasing behavior to promote industry growth. In order to encourage purchase behavior, first, the antecedents of purchase intention must be identified. Given that wine may be seen as an intimidating product for consumers (Taylor, Bing, Reynolds, Davison, & Ruetzler, 2018), it is pertinent to understand consumers’ perceptions of wine better, what factors influence that perception, and how those perceptions may lead to purchase intention.
Expertise
Expertise, also called knowledge, encompasses the information an individual has learned from their experience with wine (Brucks, 1985). Accordingly, it consists of three dimensions: objective (what an individual knows), subjective (what an individual believes they know) and prior experience (the number and variety of unique encounters). While there exists competing conceptualizations and definitions in the literature (e.g. Alba & Hutchinson, 1987), researchers examining wine consumer behavior have most often relied on one or more categories from Brucks’ (1985) seminal paper (Dodd, Laverie, Wilcox, & Duhan, 2005; Famularo, Bruwer, & Li, 2010; Bruwer & Buller, 2012; Bruwer et al., 2017). Prior experience is often conceptualized as a related but distinct concept to knowledge. These streams of research have been found to explain variance in many outcomes, such as information search (Dodd et al., 2005; Barber, 2009), utilization of wine cues (Bruwer & Buller, 2012; Bruwer et al., 2017) and wine purchasing (Vigar-Ellis, Pitt, & Caruana, 2015; Kim & Bonn, 2015; Pucci, Casprini, Nosi, & Zanni, 2019). For this paper, only past research that explored wine purchasing was included in the sample.
Involvement
Much of the literature (e.g. Sparks, 2007; Taylor et al., 2018; Wu & Liang, 2020) utilizes Zaichowsky’s (1985) unidimensional conceptualization that defines involvement as “A person’s perceived relevance of the objective based on inherent needs, values, and interests” (p. 342) and items from her Personal Involvement Inventory (PII) scale. Other work, such as Brown, Havitz, and Getz (2007), adopted items from Laurent and Kapferer’s (1985) Consumer Inventory Profile (CIP) scale on ego involvement, in addition to using a focus group to further generate items contextualized to the idiosyncrasies of high-end wine consumers. Like knowledge, it is well-established that involvement can predict important behavioral outcomes, including product purchase intention (Hollebeek, Jaeger, Brodie, & Balemi, 2007; Acuti, Mazzoli, Grazzini, & Rinaldi, 2019), visitation and revisit intention (Santos, Ramos, & Almeida, 2017; Afonso et al., 2018). High involvement with wine can be viewed as a person being more engaged with wine purchases. In contrast, consumers with low involvement with wine tend to put little effort into their wine information search process (Bonn, Kim, Kang, & Cho, 2016).
Loyalty
Given the vast amount of literature discussing loyalty, there does not exist a universally agreed upon definition; however, there are generally accepted concepts when defining loyalty. Brand loyalty, as defined by Aaker (1996), is the “combination of purchase behavior, consumer switching costs, customer satisfaction, and brand linking.” Similarly, Dick and Basu (1994) define a loyal consumer as one that has a strong attitude toward a particular product or service and displays repetitive, intentional behavior. Dick and Basu (1994) also determined three consequences of loyalty; the motivation to search for additional information, resistance to counter-persuasion and word-of-mouth recommendations. Therefore, loyalty can be viewed as not only a powerful predictor of purchase intention for an individual but also can lead others toward loyal behaviors.
Moreover, Oliver (1977) links loyalty to rebuying and re-patronizing intentions and goes as far as to diagram a four-stage loyalty model that demonstrates observable loyalty-driven behaviors (1999). The commonality between these definitions and the plethora of additional conceptualizations in other bodies of literature is that loyalty is measured by both an attitude and behavior propensity. Hence, loyalty is posed as a fundamental determinant of consumer purchase behavior.
In the wine industry, consumer product loyalty is an achievement that brands strive for as it can indicate that a consumer has an emotional bond to their product and will demonstrate purchase and repurchase behavior (Bruwer, Coode et al., 2013; Bruwer, Fong et al., 2013). Previous research examining the role loyalty plays in the wine industry discusses loyalty in the context of purchase intention (Espejel & Fandos, 2009; Passagem, Fernandes Crespo, & Almeida, 2020) and visitation intention (Quadri-Felitti & Fiore, 2013). Interestingly, several previous studies looking at loyalty include wine purchasing behavior as part of the operationalization (Lee & Chang, 2012; Drennan et al., 2015). In short, previous research has demonstrated that brand loyalty effectuates behavior intentions in the wine industry.
Satisfaction
Customer satisfaction is well studied and has been defined in several different ways in previous literature; however, as denoted by Fornell (1992), researchers most often view satisfaction as a post-evaluation of a purchase or similar transaction. Hausknecht (1990) provided a synthesis of several measures of satisfaction that parsed out key distinctions in conceptualization. In doing so, Hausknecht demonstrates that satisfaction can also be achieved if a particular outcome conforms to one’s expectations (Oliver, 1977; Day, 1984), and a lack of satisfaction would occur from the deviation of that said expectation (Bearden & Teel, 1983; Tse & Wilton, 1988). Oliver (1999a, b) succinctly defines satisfaction as a judgment based on the combined outcomes of expectations, performance and disconfirmation. Accordingly, satisfaction plays a key role in the purchase decision process and often functions as an evaluation of a product or service in a wide array of industries. Furthermore, existing research on satisfaction presents convincing evidence that it is viewed as a precursor to product loyalty (Aaker, 1996; Torres-Moraga, Vásquez-Parraga, & Zamora- González, 2008; Brandano, Osti, & Pulina, 2019). In consumer behavior research, existing studies on satisfaction within the wine industry present evidence of satisfaction’s propensity to drive purchasing behavior (e.g. Nowak & Newton, 2006; Gill, Byslma, & Ouschan, 2007; Yeh & Jeng, 2015; Bufquin, Back, Park, & Nutta, 2018; Leri & Theodoridis, 2019).
Perceived risk
The role of perceived risk is often considered when evaluating consumer behavior. Perceived risk acts as a negative attitude juxtaposed with the positivity of loyalty and satisfaction. At its simplest definition, perceived risk is “the consumer’s perception of the uncertainty and adverse consequences of buying a product (or service)” (Dowling & Staelin, 1994, p. 119). Mitchell and Greatorex (1993) measured overall risk as the amalgamation of certainty and consequences and established four types of risk: financial, functional, physical and social (1988). Furthermore, Dowling and Staelin (1994) posit that when faced with uncertainty, consumers feel a greater sense of risk and worry about the consequences of a purchase. During the decision-making process, there are many uncertainties surrounding the purchase of wine (Atkin & Thach, 2012), and consequently, consumers feel a sense of risk when purchasing it. Consumers who experience a sense of risk when purchasing a particular item or service will feel a lower sense of confidence in their choice and will often employ risk-reducing strategies to combat their uncertainty.
Unlike loyalty and satisfaction, perceived risk was not widely explored by scholars in the wine industry until the 1980s (e.g. Gluckman, 1986; Mitchell & Greatorex, 1988). Early discussions focused on building a structured approach to analyzing risk in the wine purchasing process. Later work by scholars looking to further explore risk reduction strategies for wine consumers continued to build upon these original research approaches (e.g. Johnson & Bruwer, 2004; Lacey, Bruwer, & Li, 2009; Atkin & Thach, 2012; Bruwer, Fong et al., 2013). In addition, current research has explored how consumers handle perceived risk regarding wine purchase intention (Johnson & Bruwer, 2004).
Hypotheses
Given the research and findings in the literature discussed above, the following hypotheses are proposed to guide the research.
Higher levels of perceived expertise will lead to wine purchase intention.
Higher levels of perceived involvement will lead to wine purchase intention.
Higher levels of loyalty will lead to wine purchase intention.
Higher levels of perceived satisfaction will lead to wine purchase intention.
Method
Search procedure and inclusion criteria
To obtain a broad sample, the researchers collected studies through a comprehensive literature search (Podsakoff, MacKenzie, & Bommer, 1996). The aim of the search was to collect empirical findings involving wine purchase intention. First, a review of top hospitality journals was conducted, starting with journals cited in previous literature reviews with a wine business research focus. Second, a similar search for studies was conducted in eight academic research databases. Keywords included in these searches are listed below. Finally, using the snowballing technique, studies cited in the manuscripts located during the first stages were examined to find additional papers. Similar to other meta-analyses (Gui, Luo, Zhang, & Deng, 2020), the papers had to be published in peer-reviewed journals and contain the proper variables and statistics needed for the analysis. Journals are listed in Table 1.
To be included in the sample of studies, studies had to meet a defined set of criteria.
Studies had to be empirical; thus, case studies, conceptual articles and literature reviews were excluded.
Studies had to provide statistics that measure the association between two or more variables in the model, such as the Pearson product-moment correlation coefficient, independent T-tests and one-way ANOVA statistics.
Studies had to include at least two variables that were defined in ways consistent with the construct definitions that were used.
Studies had to be based on consumers’ evaluation of wine products as opposed to other alcoholic beverages.
Studies had to report the variables of interest at the individual consumer level; thus, studies at the firm level of analysis were excluded. The researchers searched for studies using terms such as “wine,” “wine purchase,” “wine sales,” “wine marketing,” “wine purchase intention,” “wine behavior,” “wine attributes,” “wine consumer,” “wine preference,” “wine consumer behavior,” and “wine choice.”
The search procedure resulted in 127 manuscripts that met the initial screening criteria. The final sample consisted of 62 studies that met the required criteria. A list of studies included in the sample and their characteristics are shown in Table A1 in Appendix.
Measures
The constructs included in the study are listed below.
Knowledge refers to a consumer’s wine knowledge and is measured subjective and objective wine knowledge. Prior Experience refers to one’s prior exposures to wine that may affect their purchasing confidence and is measured as prior wine experience, personal/past wine experience, prior wine activities, wine consumption frequency and wine purchase frequency. Involvement refers to a consumer’s engagement with wine and is measured as purchase and product involvement as well as interest/involvement with wine. Loyalty refers to one’s allegiance to a particular brand, region, or style and is measured as loyalty, brand loyalty and brand love. Satisfaction is the feeling of being satiated or content and is measured as self-reported customer satisfaction. The measure of satisfaction did not include self-reported emotions such as delight or arousal. Risk Perception refers to the amount of risk felt by a consumer when making a wine purchasing decision and is measured as perceived risk, time risk, social risk, functional risk, psychological risk, risk aversion and tolerance of ambiguity. Finally, intention refers to a consumer’s intent to make a wine purchase and is measured as the intention to purchase wine, online purchase intention and repurchase intention.
Statistical analysis
MASEM was selected as the best fitting methodology because it is the strongest tool to summarize and extend existing knowledge. There has been a significant increase in research efforts focusing on wine consumer behavior from academics, industry professionals and consumers (Lockshin & Corsi, 2012). Therefore, attempts at synthesizing the different results of this volume of studies should be made. As explained by Bergh et al. (2016), MASEM provides a synthesis of effect sizes in terms of greater strength and directionality than traditional meta-analysis or SEM alone. Furthermore, since MASEM includes an expansive data pool for a given relationship, it can maximize external validity (Bergh et al., 2016). Indeed, MASEM provides findings with greater statistical power that can be tested using alternative model structures (Bergh et al., 2016). Hence, this analysis is valuable in the wine sector when determining what drives consumer behavior.
The term ‘meta-analysis’ was initially coined by Glass (1976), where he referred to this secondary analytical research as the “statistical analysis of a large collection of analysis results from individual studies for the purpose of integrating the findings.” (p. 3) Through the use of MASEM, meta-analytical models can be extended to incorporate the covariance between predictors, test mediation and compare different theoretical models. MASEM is conducted in two stages; in the first stage, a pooled correlation matrix is estimated; in the second stage, an SEM model fits into the pooled correlation matrix (Cheung & Chan, 2005).
The fixed-effects meta-analytic model assumes that all studies were conducted in the same setting and conditions and that all errors are due to nonstochastic sampling errors (Wilson & Lipsey, 2001). Because the assumptions of the fixed effects model are unrealistic in this case, the random-effects meta-analysis model was used, which estimates a random-effects heterogeneity variance to account for unexplained differences between each of the studies beyond sampling error (Bergh et al., 2016). When a study reports more than one effect size for a relationship between two constructs, these effect sizes are not statistically independent. For this reason, including each effect size on the sample would violate the assumption of independence of data points in a regression model. To account for the dependence between effect sizes from the same sample of respondents, the researchers used a three-level meta-analytic model in which the random effects variance estimate is bifurcated into a between-study heterogeneity variance component and a within-study heterogeneity variance component (Wilson, Polanin, & Lipsey, 2016).
Meta-analyses were conducted following the procedures denoted by Hunter and Schmidt (2004). In the first stage, the researchers estimated the pooled correlation matrix and its asymptotic covariance matrix, while during the second stage, the researchers applied weighted least squares to fit the conceptual model onto the pooled correlation matrix using the asymptotic covariance matrix as the weight matrix. Using the asymptotic covariance matrix as the weight matrix when fitting the conceptual models allowed the researchers to parcel out more weight to relationships in the pooled correlation matrix that are based on a larger sample size by incorporating information about the standard error of each relationship on the pooled correlation matrix. The pooled correlation matrix is shown in Table 2. A series of meta-regression analyses were conducted using the metafor package (Viechtbauer, 2010) in R following the best practices recommended by Gonzalez-Mulé & Aguinis (2018). SEM analyses were conducted using the metaSEM package (Cheung, 2015) in R.
Results
The results section is organized as follows. First, the authors discuss the direct effect model to understand how each of the measured variables relates to wine purchase intention. Next, a mediated model was estimated with satisfaction, loyalty and risk perception mediating variables toward wine purchase intention. Finally, a post-hoc model was estimated based on the relationships observed in the mediated model.
The direct effect model estimates paths from all the variables in the conceptual model directly to purchase intention. The results of the direct effect model suggest that only prior experience (β = 0.58; p < 0.001) and loyalty (β = 0.56; p < 0.001) have a significant effect on purchase intention.
A mediated model was estimated to test the mediating effect of satisfaction, loyalty and risk perception on the relationship between the three exogenous variables (knowledge, prior experience and involvement) and purchase intention. In the mediated model, the three exogenous variables only indirectly affect purchase intention, fully mediated by satisfaction and loyalty. The results of the mediated effect model suggest that the mediated model (
The researchers fit a post-hoc model in which the effect of perceived risk and satisfaction on purchase intent is fully mediated by loyalty. The results of the post-hoc model shown in Table 3 and Figure 1 suggest that perceived risk is negatively correlated with loyalty (β = −0.22; p < 0.10), while satisfaction is positively correlated with loyalty (β = 0.52; p < 0.001). Knowledge (β = −0.19; p < 0.10) is shown to have a negative effect on satisfaction. The post-hoc model (
Discussion
This paper describes how wine business researchers can leverage MASEM and provide new conceptual illustrations regarding wine purchase intention. The results revealed several implications about wine purchase intention, the most important being that although many researchers attribute satisfaction to being a strong predictor of intention, the results demonstrate that satisfaction does not play a significant role in forecasting purchase intention. Many of the findings support previous results found in other papers but also identified several relationships that contradict those established in preceding bodies of literature. These are discussed further below.
Findings demonstrate that loyalty is the strongest predictor of wine purchase intention. This was true for all three models that were tested. Thus, the researchers find support for H3. One explanation for these findings is that loyalty is often conceptualized with the preface of behavior intention as part of the definition; this is demonstrated as purchase or repurchase behavior (Aaker, 1996; Drennan et al., 2015) and intention to visit or revisit (Oliver, 1977; Quadri-Felitti & Fiore, 2013). An alternative explanation for this result is simple since loyalty is an attitude felt with great vehemence, it stands to reason that it would significantly impact behavior. The data suggests that loyalty should be established as the key determinant of wine purchase intention.
Results from the post-hoc model show that loyalty is significantly and positively correlated with satisfaction, thus, confirming the findings in several other bodies of literature (e.g. Lee & Chang, 2012; Brandano et al., 2019; Lau, Cheung, Pires, & Chan, 2019). Furthermore, as noted by Fornell (1992), satisfied customers are often loyal customers. Given this, it can be determined that satisfaction should be posited as a predicting variable when evaluating loyalty; this can be expected in both wine tourism, such as the findings of Lee and Chang (2012) corroborate and restaurant settings, as was studied in Lau et al. (2019).
Satisfaction has long been engrained as a determining factor of future intentions, and although previous work suggests that satisfaction is a predictor of wine purchase intention (e.g. Nowak & Newton, 2006; Gill et al., 2007; Yeh & Jeng, 2015; Bufquin et al., 2018; Leri & Theodoridis, 2019), the results do not support satisfaction as a significant predictor of purchasing intention. In fact, in the mediated model, satisfaction is shown to have a negative, although insignificant, relationship with purchase intention. Consequently, H4 is not supported. Regarding affecting wine purchase intention, the difference between loyalty and satisfaction is perhaps due to loyalty being conceptualized and operationalized with both attitudinal and behavioral aspects, whereas satisfaction is most often viewed as a singular judgment (Oliver, 1999a, b; Tse & Wilton, 1988). Results from this study would suggest that scholars might need to adjust the importance they place on satisfaction when predicting consumer behavior.
Scholars pointing to the role of perceived risk in the wine purchasing process demonstrate the propensity of certain elements to reduce risk. By demonstrating in the post-hoc model that there is a significant and negative relationship between loyalty and risk perception, the researchers extend the findings of Johnson and Bruwer (2004), who identified that brand loyalty is a key risk-reducing strategy; this suggests that wine consumers who feel loyal to a particular wine will not feel uneasy or feel a sense of risk when making that purchase. These results confirm the findings of previous literature (Quester & Lin Lim, 2003; Bruwer, Coode et al., 2013; Bruwer, Fong et al., 2013; Bruwer & Buller, 2013), demonstrating the importance of utilizing involvement as a mechanism to reduce risk when purchasing wine. Findings are also consistent with the positioning of involvement as a risk-reducing strategy, as was found in the works of Quintal, Lee, and Soutar (2010) and Bruwer, Coode et al. (2013), Bruwer, Fong et al. (2013). Thus, individuals who have an interest and have invested time into a particular wine are more reassured with their purchase decision.
The results from this research suggest that wine knowledge has no significant effect on purchase intention. This result contradicts the work of both Kim and Bonn (2015) and Pucci et al. (2019), who concluded that higher levels of wine knowledge led to stronger purchase intention. However, these results support the findings of Wen and Leung (2021), who found no significant impact of wine knowledge on wine purchase decisions. However, the results do show a significant finding that increased wine knowledge culminates in diminished satisfaction. Similarly, increased wine knowledge leads to a decrease in loyalty. Given the decrease in satisfaction and loyalty, these findings demonstrate that as consumers’ wine knowledge increases, their expectations of wine increase. Hence, purchasing a wine that does not meet the expectations of a knowledgeable consumer will lead to lower satisfaction upon consumption. Furthermore, they are more sensitive to brand switching and are likely to buy wines that are different or even unfamiliar to them.
In addressing the effect of prior experience when it comes to purchasing intention, the data shows that a consumer with prior experience is more likely to purchase. Thus, the researchers find partial support for H1, as in the direct model, prior experience has a positive and significant relationship with purchase intention, but knowledge has a negative, although the insignificant, relationship with intention. Unlike knowledge, the data suggest that prior experience will lead to greater satisfaction and loyalty. The results validate the work of Drennan et al. (2015) and Loureiro and Cunha (2017) by confirming that exposure and familiarity with wine are predicted to increase consumer satisfaction and loyalty.
Existing research on involvement demonstrates its propensity for predicting purchase intention (Hollebeek et al., 2007; Santos et al., 2017; Acuti et al., 2019; Afonso et al., 2018); however, the data suggests that there is no significant link between involvement and purchase intention. Therefore, H2 is rejected. However, the results do show that involvement and loyalty are positively correlated. This finding supports the work of Lee and Chang (2012) but opposes the results of Bruwer and Buller (2013). To provide insights into this relationship, Cox (2009) posits that commitment is a key factor of brand loyalty and, thereby, a consumer would display involvement tendencies with said brand. To further clarify, involvement tends to boost loyalty, but the increase in loyalty is not sufficient to drive purchase intent.
Implications and conclusion
This study aimed to explore commonly conceptualized variables that are used to predict consumer behavior, precisely wine purchase intention. To date, this is the only meta-analysis on this topic. Thus, the results offer insights into the interrelatedness between identified constructs. In addition, findings further help researchers understand which relationships are strongest when predicting which existing relationships are the strongest when predicting purchasing behavior. Finally, these results open the door to studies that want to pursue deeper insights into wine purchase intention. Such possibilities for future study ideas include exploring why satisfaction may not lead to purchase intention and how increased wine knowledge may lead to decreased loyalty.
Several interesting relationships were identified regarding purchasing behavior. These findings could prove valuable to wine brands as they strive to predict consumer purchasing behavior and improve marketing efforts. A quick overview of some of the key findings is discussed below. Further discussion on the most critical findings is discussed in greater detail in the following paragraphs. First, given that loyalty is the strongest predictor of purchase intention, brand loyalty needs to be poised as a critical goal for wine brands (Bianchi, Drennan, & Proud, 2014; Passagem et al., 2020). Second, as satisfaction was not found to be a strong indicator of purchase intention, wine brands may want to rethink their marketing strategies if they are focused solely on gaining customer satisfaction. Third, given the insights about the relationships between satisfaction, loyalty and purchase intention derived from the data, the challenge wine brands face is positioning their brand to gain loyal customers to purchase and repurchase their wine. Finally, as it was found that increased wine knowledge leads to lower consumer loyalty and satisfaction levels, a dilemma is posed as education is universally valued. However, when it comes to purchasing behavior, it may detract from purchase intentions. A possible solution could be for brands to appear more empathetic and socially engaging instead of cultivating a more informed consumer (Santos et al., 2017; Pelegrín, González-Menorca, & Meraz, 2019; Lu, Chi, & Zou, 2019; Pelet, Durrieu, & Lick, 2020).
Perhaps the study's most important finding for wine industry practitioners is the relationship between loyalty to wine purchase intention. The obvious implication is that wine businesses should focus on gaining and attaining a loyal customer base, suggesting that wine businesses should create marketing messages encouraging customers to exhibit these loyal behaviors. The results demonstrate that growing a loyal consumer base is a fundamental strategy to increase product sales. The next step is to determine how a loyal consumer is created. Previous literature indicates that some of the best determinants of loyalty are experienced (Quadri-Felitti & Fiore, 2013), brand love (Drennan et al., 2015) and product attributes (Corsi, Overton, & Casini, 2014). These are all further avenues to explore. In addition, Romaniuk and Sharp (2022) indicated the importance of brand exposure on sales. Therefore, one possible avenue of marketing implications can be increasing brand exposure as a first step for wine brands looking to curate a loyal customer base.
It is important to note that the findings posit that satisfaction has a stronger relationship with loyalty than wine purchase intention. Suggesting that wine businesses may have more success influencing satisfaction measures more proximal to loyalty behaviors than those not directly linked to wine loyalty behaviors. In addition, although our findings demonstrate a clear relationship between satisfaction and loyalty, it is important for wine businesses to note that the antecedents of loyalty and satisfaction may be the same.
Limitations and future research
There were a few limitations associated with this study. As meta-analysis requires the correlations between predictors, the number of studies that could be included in the final study was limited by the relationships that previous work has analyzed as correlations. Consistent with previous meta-analyses in the hospitality and tourism literature (Tanford & Jung, 2017; Gui et al., 2020), this study only included published journal papers due to the difficulty of accessing unpublished papers, further limiting the availability of data. Additionally, due to the reliance on previous studies, some relationships, such as knowledge and prior experience, had many examples. In contrast, others, such as involvement and satisfaction, only appeared a few times. While the study has many papers included in the analysis to accurately predict effect sizes, the number of studies could be more comprehensive. Adding more papers could strengthen the results. However, as the researchers continued to run analyses with more correlations added, the results continued to be the same. This led to the notion that the only possible change in adding more studies would be increasing the significance of certain relationships. Most importantly, there may be a potential bias regarding the strength of relationships due to method variance and the use of single-source data for dependent and independent variables in some included studies (Podsakoff, Whiting, Podsakoff, & Blume, 2009).
In addition to the above points, the researchers posit that several other avenues should be addressed in future research. First, further exploration into predicting purchase intention is recommended to improve the understanding of consumer behavior continuously. Additional research should be done utilizing other variables such as willingness to pay, price, trust, brand image, region of origin, attitudes toward health and attitudes toward organic products to predict purchase intention. This study merits the acknowledgment of additional investigation into the antecedents of loyalty as it is the strongest indicator of purchase intention. The researchers explored the effects that satisfaction, perceived risk, involvement and prior experience have on loyalty. However, these constructs do not explain other drivers of loyalty, and awareness of those other components is critical to perpetuating the understanding of the pretexts of purchase intent.
Furthermore, other strongly felt attitudes and emotions, such as passion, love and enthusiasm, can also be analyzed as leading to purchase intention (e.g. Knowles et al., 2022; Meraz-Ruiz, Olague, Flores-Villanueva, & Perez-Cruz, 2023). Given the changed consumer environment due to the Covid-19 pandemic, topics such as environmental sustainability (e.g. Chi, Ouyang, Lu, & Zou, 2021) and corporate social responsibility (e.g. Ng, 2022) should be explored. Ultimately, further work in this area may lead to greater and more accurate predictions of consumer behavior, thus closing the gap researchers and marketers have long sought after.
Notwithstanding these limitations, the findings of the meta-analysis indicate that various factors can cause wine purchase intention. Overall, these results confirm the importance of these behaviors to researchers and practitioners alike and suggest the importance of future research to increase the understanding of the theoretical mechanisms that explain these relationships.
Figures
List of journals included in MESEM study of the predictors of wine purchase intention
Journals |
---|
Annals of Tourism Research British Food Journal |
Cornell Hospitality Quarterly Current Issues in Tourism Food Quality and Preference |
International Journal of Contemporary Hospitality Management |
International Journal of Culture |
International Journal of Hospitality Management International Journal of Tourism Research International Journal of Wine Business Research International Journal of Wine Marketing |
Journal of Cleaner Production |
Journal of Destination Marketing and Management Journal of Hospitality and Tourism Management Journal of Hospitality and Tourism Research Journal of Travel and Tourism Marketing |
Journal of Travel Research Journal of Wine Research Tourism and Hospitality Research |
Tourism Management |
Tourism Management Perspectives Tourism Review |
Research Databases |
EBSCOHost JSTOR |
Sage Journals Online Science Direct Scopus |
SpringerLink Web of Science |
Wiley Online Library |
Not Published in Peer-reviewed Work |
ProQuest Dissertations Global Google Scholar |
RePEC |
Druid SSRN |
Source(s): Table by authors
Pooled correlation matrix
(1) | (2) | (3) | (4) | (5) | (6) | |
---|---|---|---|---|---|---|
(1) Knowledge | ||||||
(2) Experience | ||||||
r | 0.45 | |||||
N | 29,205 | |||||
K | 17 | |||||
(3) Involvement | ||||||
r | 0.39 | 0.41 | ||||
N | 8,167 | 6,254 | ||||
K | 12 | 9 | ||||
(4) Loyalty | ||||||
r | 0.06 | 0.23 | 0.32 | |||
N | 8,903 | 9,270 | 3,461 | |||
K | 4 | 4 | 6 | |||
(5) Satisfaction | ||||||
r | 0.07 | 0.31 | 0.34 | 0.53 | ||
N | 5,183 | 7,361 | 2,868 | 12,371 | ||
K | 5 | 8 | 5 | 11 | ||
(6) Risk | ||||||
r | −0.17 | −0.22 | −0.33 | −0.27 | −0.31 | |
N | 1,727 | 1,466 | 1,009 | 491 | 641 | |
K | 3 | 4 | 4 | 3 | 3 | |
(7) Intention | ||||||
r | 0.07 | 0.54 | 0.31 | 0.57 | 0.23 | −0.10 |
N | 6,314 | 8,746 | 883 | 1,414 | 3,057 | 3,160 |
K | 4 | 5 | 3 | 6 | 6 | 7 |
Note(s): r = mean weighted effect size; N = number of observations; K = number of studies
Source(s): Table by authors
Post-hoc model MASEM results
Coefficient | SE | 95%CI | z value | p value | |
---|---|---|---|---|---|
Loyalty - Intention | 0.60*** | 0.09 | 0.43 : 0.77 | 7.02 | 0.00 |
Risk - Loyalty | −0.22† | 0.11 | −0.45 : 0.00 | −1.95 | 0.05 |
Satisfaction - Loyalty | 0.52*** | 0.07 | 0.38 : 0.66 | 7.41 | 0.00 |
Experience - Risk | −0.15 | 0.12 | −0.39 : 0.09 | −1.21 | 0.22 |
Involvement - Risk | −0.29* | 0.12 | −0.52: −0.05 | −2.39 | 0.02 |
Knowledge - Risk | 0.010 | 0.15 | −0.28 : 0.29 | 0.03 | 0.97 |
Experience - Satisfaction | 0.33*** | 0.09 | 0.15 : 0.50 | 3.60 | 0.00 |
Involvement - Satisfaction | 0.33** | 0.11 | 0.11 : 0.54 | 3.03 | 0.00 |
Knowledge - Satisfaction | −0.19† | 0.12 | −0.42 : 0.04 | −1.66 | 0.10 |
Note(s):
SE = standard error; 95%CI = 95 percent range confidence interval; CFI = comparative fit index; SRMR = standardized root mean square residual; N = number of observations; RMSEA = root mean square error of approximation
***p < 0.001; **p < 0.01; *p < 0.05; †p < 0.10
Source(s): Table by authors
List of studies included in our meta-analysis and their characteristics
Author(s) | Country | Sample size | Time period | Variables |
---|---|---|---|---|
Agnoli, Capitello, and Begalli (2016) | Italy, France | 140 | 2013 | Purchase Intention, Financial/Functional Risk |
Atkin and Thach (2012) | the USA | 346 | 2008 | Wine Knowledge, Risk Perception |
Aurifeille, Quester, Lockshin, and Spawton (2002) | Australia | 431 | N/A | Purchase Involvement, Brand Loyalty/Involvement |
Bianchi (2015) | Australia | 300 | 2014 | Wine Brand Loyalty, Wine Experience, Wine Brand Satisfaction |
Bianchi et al. (2014) | Australia, Chile | 1,175 | 2012 | Brand Loyalty, Brand Satisfaction, Wine Knowledge, Wine Experience |
Bonn et al. (2016) | the USA, Korea | 425 | 2014 | Involvement, Purchase Intention |
Brandano et al. (2019) | Italy | 153 | 2014 | Loyalty, Satisfaction |
Brown et al. (2007) | Canada | 161 | 2008 | Knowledge, Prior Experience, Involvement |
Bruwer and Buller (2013) | Australia | 173 | 2011 | Loyalty, Involvement, Risk |
Bruwer and Huang (2012) | Australia | 101 | 2011 | Involvement, Financial/Social, Functional Risk |
Bruwer, Buller, John Saliba, and Li (2014) | Australia | 173 | 2013 | Satisfaction, Purchase Intention, Loyalty/Inertia |
Bruwer, Fong, and Saliba (2013) | Australia | 105 | 2013 | Brand Loyalty, Perceived Risk |
Calvo-Porral, Lévy-Mangin, and Ruiz-Vega (2020) | Croatia & Spain | 1,269 | 2016 | Involvement, Satisfaction, Loyalty |
Camillo (2012) | the USA | 438 | 2009 | Consumption Frequency, Wine Knowledge |
Canziani, Hwang, and Byrd (2016) | the USA | 734 | 2014 | Subjective Wine Knowledge, Frequency |
Cho, Bonn, and Kang (2014) | the USA | 463 | 2014 | Online Wine Repurchase Intention, Perceived Risk |
Choi and Silkes (2010) | the USA | 99 | 2008 | Knowledge, Satisfaction |
Cox (2009) | Australia | 310 | 2009 | Purchase Frequency, Involvement, Subjective Wine Knowledge |
Dobele, Greenacre, and Fry (2018) | Australia | 298 | 2016 | Wine Knowledge, Wine Consumption |
Dodd (1994) | the USA | 636 | 1994 | Purchase Involvement, Knowledge |
Dodd et al. (2005) | the USA | 655 | 2004 | Subjective Knowledge, Objective Knowledge, Personal Experience |
Drennan et al. (2015) | Australia, Chile, France, Mexico, & Portugal | 3,462 | 2014 | Brand Loyalty, Brand Satisfaction, Wine Knowledge, Wine Experience |
Espejel and Fandos (2009) | Spain | 145 | 2007 | Customer Loyalty, Customer Satisfaction, Buying Intention |
Flynn and Goldsmith (1999) | the USA | 120 | N/A | Subjective Knowledge, Consumption, Involvement |
Goyal and Verma (2022) | India | 241 | N/A | Brand Loyalty, Purchase Intention |
Hammond, Velikova, and Dodd (2013) | the USA | 330 | N/A | Subjective Knowledge, Objective Knowledge, Experience, Involvement |
Hirche and Bruwer (2014) | Australia | 147 | 2013 | Knowledge, Satisfaction/Enjoyment, Risk Perception, Involvement, Experience/Activity |
Hussain, Cholette, and Castaldi (2007) | the USA | 122 | 2007 | Wine Consumption Volume, Wine Knowledge Level |
Johnson and Bastian (2015) | Australia | 1,017 | 2014 | Objective Wine Knowledge, Subjective Wine Knowledge, Wine Involvement, Prior Experience |
Koksal (2021) | Lebanon | 498 | 2017 | Involvement, Experience/Frequency |
Kolyesnikova, Dodd, and Laverie (2007) | the USA | 357 | 2005 | Knowledge, Product/Purchase Involvement |
Lacey et al. (2009) | Australia | 105 | 2008 | Perceived Risk Elements, Restaurant Wine Purchase/Visit Intention |
Lau et al. (2019) | Australia, China | 302 | 2017 | Customer Satisfaction, Customer Loyalty |
Lee and Chang (2012) | Taiwan | 871 | 2006 | Activity Involvement, Experience, Satisfaction, Loyalty |
Lockshin, Spawton, and Macintosh (1997) | Australia | 347 | N/A | Frequency, Brand Risk |
Loureiro and Cunha (2017) | Portugal | 479 | 2016 | |
Lu et al. (2019) | China | 1,745 | 2019 | Satisfaction/Pleasurable, Purchase Intention |
Lunardo and Rickard (2019) | the USA, France | 271 | 2019 | Risk Taker, Purchase Intention |
Maksan, Kovačić, and Cerjak (2019) | Croatia | 315 | 2015 | Purchase Intention, Purchase Frequency |
Montgomery and Bruwer (2013) | Australia | 101 | 2011 | Knowledge, Involvement |
Nowak and Newton (2006) | the USA | 89 | 2004 | Customer Satisfaction, Loyalty/Commitment to the Winery |
Olsen, Thach, and Hemphill (2012) | the USA | 321 | 2009 | Satisfaction/Enjoyment, Risk Reduction |
Parboteeah, Taylor, and Barber (2016) | the USA | 80 | 2014 | Product Involvement, Purchase Intention |
Passagem et al. (2020) | Portugal | 208 | 2019 | Purchase Intention, Brand Loyalty |
Passagem et al. (2020) | Portugal | 63 | 2019 | Purchase Intention, Brand Loyalty |
Pomarici, Lerro, Chrysochou, Vecchio, and Krystallis (2017) | Denmark, Australia | 504 | 2015 | Subjective Wine Knowledge, Involvement, Loyalty |
Priilaid, Sevenoaks, Aitken, and Chisholm (2013) | South Africa | 73 | 2012 | Years of Drinking, Drinks Per Week Consumed, Knowledge of Wine |
Pucci, Casprini, Rabino, and Zanni (2017) | Italy, the USA | 4,156 | 2014 | Subjective Knowledge, Product Experience |
Pucci et al. (2019) | Italy | 2,597 | 2016 | Online Wine Buying Intention, Online Wine Buying Frequency |
Quadri-Felitti and Fiore (2013) | the USA | 970 | N/A | Loyalty, Satisfaction |
Quintal et al. (2010) | Australia | 396 | N/A | Perceived Risk, Intention |
Roe and Bruwer (2017) | Australia | 213 | 2016 | Purchase Involvement, Loyalty, Brand Risk |
Szolnoki and Hoffmann (2014) | Germany | 2,000 | 2012 | Self-Reported Wine Knowledge, Self- Reported Involvement |
Taylor and Barber (2016) | the USA | 505 | 2014 | Subjective Knowledge, Objective Knowledge, Personal Experience |
Taylor et al. (2018) | the USA | 235 | 2012 | Satisfaction/Pleasurable, Consumption Frequency |
Tanzaretha and Rodhiah (2022) | Indonesia | 238 | N/A | Brand Loyalty, Purchase Intention |
Vigar-Ellis et al. (2015) | Sweden, Canada, Malta | 225 | 2014 | Subjective Wine Knowledge, Objective Wine Knowledge, Purchase Involvement |
Wen and Leung (2021) | the USA | 203 | 2019 | Wine Knowledge, Purchase Intention |
Wu and Liang (2020) | China | 378 | 2019 | Intention, Involvement |
Yang and Paladino (2015) | Australia, China | 617 | 2013 | Risk Aversion, Objective Knowledge, Subjective Knowledge, Intention |
Source(s): Table by authors
References
Aaker, D. A. (1996). Building strong brands. New York, NY: Free Press.
Acuti, D., Mazzoli, V., Grazzini, L., & Rinaldi, R. (2019). New patterns in wine consumption: The wine by the glass trend. British Food Journal, 122(8), 2655–2669. doi: 10.1108/BFJ-04-2019-0299.
Afonso, C., Silva, G. M., Gonçalves, H. M., & Duarte, M. (2018). The role of motivations and involvement in wine tourists’ intention to return: SEM and fsQCA findings. Journal of Business Research, 89, 313–321. doi: 10.1016/j.jbusres.2017.11.042.
* Agnoli, L., Capitello, R., & Begalli, D. (2016). Behind intention and behaviour: Factors influencing wine consumption in a novice market. British Food Journal, 118(3), 660–678. doi: 10.1108/BFJ-05-2015-0181.
Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411–454. doi: 10.1086/209080.
* Atkin, T., & Thach, L. (2012). Millennial wine consumers: Risk perception and information search. Wine Economics and Policy, 1(1), 54–62. doi: 10.1016/j.wep.2012.08.002.
* Aurifeille, J., Quester, P. G., Lockshin, L., & Spawton, T. (2002). Global vs international involvement‐based segmentation: A cross‐national exploratory study. International Marketing Review, 19(4), 369–386. doi: 10.1108/02651330210435672.
Barber, N. (2009). Wine consumers information search: Gender differences and implications for the hospitality industry. Tourism and Hospitality Research, 9(3), 250–269. doi: 10.1057/thr.2009.14.
Bearden, W., & Teel, J. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research, 20(1), 21–28. doi: 10.2307/3151408.
Bergh, D. D., Aguinis, H., Heavey, C., Ketchen, D. J., Boyd, B. K., Su, P., … Joo, H. (2016). Using meta-analytic structural equation modeling to advance strategic management research: Guidelines and an empirical illustration via the strategic leadership-performance relationship: Meta-Analytic Structural Equation Modeling. Strategic Management Journal, 37(3), 477–497. doi: 10.1002/smj.2338.
* Bianchi, C. (2015). Consumer brand loyalty in the Chilean wine industry. Journal of Food Products Marketing, 21(4), 442–460. doi: 10.1080/10454446.2014.885859.
* Bianchi, C., Drennan, J., & Proud, B. (2014). Antecedents of consumer brand loyalty in the Australian wine industry. Journal of Wine Research, 25(2), 91–104. doi: 10.1080/09571264.2014.888650.
* Bonn, M. A., Kim, W. G., Kang, S., & Cho, M. (2016). Purchasing wine online: The effects of social influence, perceived usefulness, perceived ease of use, and wine involvement. Journal of Hospitality Marketing and Management, 25(7), 841–869. doi: 10.1080/19368623.2016.1115382.
* Brandano, M. G., Osti, L., & Pulina, M. (2019). How motivations and satisfaction influence wine tourists’ loyalty? An analysis of the Italian case. International Journal of Culture, Tourism and Hospitality Research, 13(1), 55–69. doi: 10.1108/IJCTHR-04-2018-0054.
Brown, G., & Getz, D. (2005). Linking wine preferences to the choice of wine tourism destinations. Journal of Travel Research, 43(3), 266–276. doi: 10.1177/0047287504272027.
* Brown, G. P., Havitz, M. E., & Getz, D. (2007). Relationship between wine involvement and wine-related travel. Journal of Travel and Tourism Marketing, 21(1), 31–46. doi: 10.1300/J073v21n01_03.
Brucks, M. (1985). The effects of product class knowledge on information search behavior. Journal of Consumer Research, 12(1), 1–16. doi: 10.1086/209031.
Bruwer, J., & Alant, K. (2009). The hedonic nature of wine tourism consumption: An experiential view. International Journal of Wine Business Research, 21(3), 235–257. doi: 10.1108/17511060910985962.
Bruwer, J., & Buller, C. (2012). Country‐of‐origin (COO) brand preferences and associated knowledge levels of Japanese wine consumers. Journal of Product and Brand Management, 21(5), 307–316. doi: 10.1108/10610421211253605.
* Bruwer, J., & Buller, C. (2013). Product involvement, brand loyalty, and country-of-origin brand preferences of Japanese wine consumers. Journal of Wine Research, 24(1), 38–58. doi: 10.1080/09571264.2012.717221.
* Bruwer, J., & Huang, J. (2012). Wine product involvement and consumers’ BYOB behaviour in the South Australian on‐premise market. Asia Pacific Journal of Marketing and Logistics, 24(3), 461–481. doi: 10.1108/13555851211237911.
* Bruwer, J., Buller, C., John Saliba, A., & Li, E. (2014). Country-of-origin (COO) brand loyalty and related consumer behaviour in the Japanese wine market. International Journal of Wine Business Research, 26(2), 97–119. doi: 10.1108/IJWBR-05-2013-0020.
Bruwer, J., Coode, M., Saliba, A., & Herbst, F. (2013). Wine tourism experience effects of the tasting room on consumer brand loyalty. Tourism Analysis, 18(4), 399–414. doi: 10.3727/108354213X13736372325957.
Bruwer, J., Chrysochou, P., & Lesschaeve, I. (2017). Consumer involvement and knowledge influence on wine choice cue utilisation. British Food Journal, 119(4), 830–844. doi: 10.1108/BFJ-08-2016-0360.
Bruwer, J., Fong, M., & Saliba, A. (2013). Perceived risk, risk-reduction strategies (RRS) and consumption occasions: Roles in the wine consumer’s purchase decision. Asia Pacific Journal of Marketing and Logistics, 25(3), 369–390. doi: 10.1108/APJML-06-2012-0048.
Bufquin, D., Back, R. M., Park, J. -Y., & Nutta, M. (2018). The effects of architectural congruence perceptions on winery visitors’ emotions and behavioral intentions: The case of Marqués de Riscal. Journal of Destination Marketing and Management, 9, 56–63. doi: 10.1016/j.jdmm.2017.10.005.
* Calvo-Porral, C., Lévy-Mangin, J. -P., & Ruiz-Vega, A. (2020). An emotion-based typology of wine consumers. Food Quality and Preference, 79, 103777. doi: 10.1016/j.foodqual.2019.103777.
* Camillo, A. A. (2012). A strategic investigation of the determinants of wine consumption in China. International Journal of Wine Business Research, 24(1), 68–92. doi: 10.1108/17511061211213792.
* Canziani, B., Hwang, J., & Byrd, E. T. (2016). Further exploration of subjective knowledge in the wine sector. International Journal of Wine Business Research, 28(3), 246–265. doi: 10.1108/IJWBR-09-2015-0033.
Cheung, M. (2015). Meta-analysis: A structural equation modeling approach. John Wiley & Sons.
Cheung, M. W. -L., & Chan, W. (2005). Meta-analytic structural equation modeling: A two-stage approach. Psychological Methods, 10(1), 40–64. doi: 10.1037/1082-989X.10.1.40.
Chi, C. G.Q., Ouyang, Z., Lu, L., & Zou, R. (2021). Drinking “Green”: What drives organic wine consumption in an emerging wine market. Cornell Hospitality Quarterly, 62(4), 516–534.
* Cho, M., Bonn, M. A., & Kang, S. (2014). Wine attributes, perceived risk and online wine repurchase intention: The cross-level interaction effects of website quality. International Journal of Hospitality Management, 43, 108–120. doi: 10.1016/j.ijhm.2014.09.002.
* Choi, J., & Silkes, C. (2010). Measuring customer wine satisfaction when dining at a restaurant. Journal of Quality Assurance in Hospitality and Tourism, 11(2), 132–146. doi: 10.1080/1528008X.2010.482004.
Coppin, G., Audrin, C., Monseau, C., & Deneulin, P. (2021). Is knowledge emotion? The subjective emotional responses to wines depend on level of self-reported expertise and sensitivity to key information about the wine. Food Research International, 142, 110192. doi: 10.1016/j.foodres.2021.110192.
Corsi, A. M., Overton, S. R., & Casini, L. (2014). The impact of the new wine common market organization (CMO) on behavioural loyalty towards product attributes: A case from Italy. Journal of Consumer Behaviour, 13(4), 231–241. doi:10.1002/cb.1458.
* Cox, D. (2009). Predicting consumption, wine involvement and perceived quality of Australian red wine. Journal of Wine Research, 20(3), 209–229. doi: 10.1080/09571260903450963.
Day, R. (1984). Modeling choices among alternative responses to dissatisfaction. Advances in Consumer Research, 11, 496–499.
De Toni, D., Pompermayer, R., Lazzari, F., & Milan, G. S. (2022). The symbolic value of wine, moderating and mediating factors and their relationship to consumer purchase intention. International Journal of Wine Business Research, 34(2), 190–211. doi: 10.1108/IJWBR-01-2021-0006.
Dick, A., & Basu, K. (1994). Customer loyalty: Towards an integrated framework. Journal of the Academy of Marketing Science, 22(2), 99–113.
* Dobele, A. R., Greenacre, L., & Fry, J. (2018). The impact of purchase goal on wine purchase decisions. International Journal of Wine Business Research, 30(1), 19–41. doi: 10.1108/IJWBR-07-2016-0021.
* Dodd, T. H., Pinkleton, B. E., & Gustafson, A. W. (1996). External information sources of product enthusiasts: Differences between variety seekers, variety neutrals, and variety avoiders. Psychology and Marketing, 13(3), 291–304. doi: 10.1002/(SICI)1520-6793(199605)13:3<291::AID-MAR3>3.0.CO;2-7.
Dodd, T. H., Laverie, D. A., Wilcox, J. F., & Duhan, D. F. (2005). Differential effects of experience, subjective knowledge, and objective knowledge on sources of information used in consumer wine purchasing. Journal of Hospitality and Tourism Research, 29(1), 3–19. doi: 10.1177/1096348004267518.
Dowling, G. R., & Staelin, R. (1994). A model of perceived risk and intended risk handling activity. Journal of Consumer Research, 21(1), 119–134. doi: 10.1086/209386.
* Drennan, J., Bianchi, C., Cacho-Elizondo, S., Louriero, S., Guibert, N., & Proud, W. (2015). Examining the role of wine brand love on brand loyalty: A multi-country comparison. International Journal of Hospitality Management, 49, 47–55. doi: 10.1016/j.ijhm.2015.04.012.
* Espejel, J., & Fandos, C. (2009). Wine marketing strategies in Spain: A structural equation approach to consumer response to protected designations of origin (PDOs). International Journal of Wine Business Research, 21(3), 267–288. doi: 10.1108/17511060910985980.
Famularo, B., Bruwer, J., & Li, E. (2010). Region of origin as choice factor: Wine knowledge and wine tourism involvement influence. International Journal of Wine Business Research, 22(4), 362–385. doi: 10.1108/17511061011092410.
* Flynn, L. R., & Goldsmith, R. E. (1999). A short, reliable measure of subjective knowledge. Journal of Business Research, 46(1), 57–66. doi: 10.1016/S0148-2963(98)00057-5.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56, 6–21. doi: 10.2307/1252129.
Gill, D., Byslma, B., & Ouschan, R. (2007). Customer perceived value in a cellar door visit: The impact on behavioural intentions. International Journal of Wine Business Research, 19(4), 257–275. doi: 10.1108/17511060710837418.
Glass, G. V. (1976). Primary, secondary, and meta-analysis of research. Educational Researcher, 5(10), 3–8. doi: 10.3102/0013189X005010003.
Gluckman, R. L. (1986). A consumer approach to branded wines. European Journal of Marketing, 20(6), 21–35. doi: 10.1108/EUM0000000004649.
Gonzalez-Mulé, E., & Aguinis, H. (2018). Advancing theory by assessing boundary conditions with metaregression: A critical review and best-practice recommendations. Journal of Management, 44(6), 2246–2273.
* Goyal, A., & Verma, P. (2022). The relationship between brand engagement, brand loyalty, overall brand equity and purchase intention. Journal of Strategic Marketing, 1–15. doi: 10.1080/0965254X.2022.2149839.
Gui, C., Luo, A., Zhang, P., & Deng, A. (2020). A meta-analysis of transformational leadership in hospitality research. International Journal of Contemporary Hospitality Management, 32(6), 2137–2154. doi: 10.1108/IJCHM-05-2019-0507.
* Hammond, R., Velikova, N., & Dodd, T. H. (2013). Information sources used by millennial restaurant wine consumers. Journal of Foodservice Business Research, 16(5), 468–485. doi: 10.1080/15378020.2013.850381.
Hausknecht, D. (1990). Measurement scales in consumer satisfaction/dissatisfaction. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 3(1), 1–11.
* Hirche, M., & Bruwer, J. (2014). Buying a product for an anticipated consumption situation: Observation of high-and low-involved wine buyers in a retail store. International Journal of Wine Business Research, 26(4), 295–318. doi: 10.1108/IJWBR-01-2014-0007.
Hunter, J. E., & Schmidt, F. L. (2004). Methods of meta-analysis: Correcting error and bias in research findings (2nd ed.). Thousand Oaks, CA: Sage.
Hollebeek, L. D., Jaeger, S. R., Brodie, R. J., & Balemi, A. (2007). The influence of involvement on purchase intention for new world wine. Food Quality and Preference, 18(8), 1033–1049. doi: 10.1016/j.foodqual.2007.04.007.
* Hussain, M., Cholette, S., & Castaldi, R. (2007). Determinants of wine consumption of US consumers: An econometric analysis. International Journal of Wine Business Research, 19(1), 49–62. doi: 10.1108/17511060710740343.
* Johnson, T. E., & Bastian, S. E. P. (2015). A fine wine instrument – an alternative for segmenting the Australian wine market. International Journal of Wine Business Research, 27(3), 182–202. doi: 10.1108/IJWBR-04-2014-0020.
Johnson, T., & Bruwer, J. (2004). Generic consumer risk‐reduction strategies (RRS) in wine‐related lifestyle segments of the Australian wine market. International Journal of Wine Marketing, 16(1), 5–35. doi: 10.1108/eb008764.
Kim, H., & Bonn, M. A. (2015). The moderating effects of overall and organic wine knowledge on consumer behavioral intention. Scandinavian Journal of Hospitality and Tourism, 15(3), 295–310. doi: 10.1080/15022250.2015.1007083.
Knowles, Falkeisen, A., Gorman, M., Barker, S., Moss, R., & McSweeney, M. B. (2022). Effect of geographical origin on consumers’ emotional response to alcoholic beverages: A study with wine and cider. Journal of Sensory Studies, 37(4). doi: 10.1111/joss.12766.
* Koksal, M. H. (2021). Segmentation of wine consumers based on level of involvement: A case of Lebanon. British Food Journal, 123(3), 926–942. doi: 10.1108/BFJ-03-2020-0183.
* Kolyesnikova, N., Dodd, T. H., & Laverie, D. A. (2007). Gratuity purchasing at wineries: An investigation of the determining factors. International Journal of Wine Business Research, 19(4), 239–256. doi: 10.1108/17511060710837409.
* Lacey, S., Bruwer, J., & Li, E. (2009). The role of perceived risk in wine purchase decisions in restaurants. International Journal of Wine Business Research, 21(2), 99–117. doi: 10.1108/17511060910967962.
* Lau, T., Cheung, M. L., Pires, G. D., & Chan, C. (2019). Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong. International Journal of Wine Business Research, 31(4), 532–554. doi: 10.1108/IJWBR-10-2018-0060.
Laurent, G., & Kapferer, J. -N. (1985). Measuring consumer involvement profiles. Journal of Marketing Research, 22(1), 41. doi: 10.2307/3151549.
* Lee, T. H., & Chang, Y. S. (2012). The influence of experiential marketing and activity involvement on the loyalty intentions of wine tourists in Taiwan. Leisure Studies, 31(1), 103–121. doi: 10.1080/02614367.2011.568067.
Leri, I., & Theodoridis, P. (2019). The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions. Tourism Review, 74(3), 480–502. doi: 10.1108/TR-07-2018-0092.
Lockshin, L., & Corsi, A. M. (2012). Consumer behaviour for wine 2.0: A review since 2003 and future directions. Wine Economics and Policy, 1(1), 2–23. doi: 10.1016/j.wep.2012.11.003.
* Lockshin, L. S., Spawton, A. L., & Macintosh, G. (1997). Using product, brand and purchasing involvement for retail segmentation. Journal of Retailing and Consumer Services, 4(3), 171–183. doi: 10.1016/S0969-6989(96)00048-3.
* Loureiro, S. M. C., & Cunha, N. P. D. (2017). Wine prestige and experience in enhancing relationship quality and outcomes: Wine tourism in Douro. International Journal of Wine Business Research, 29(4), 434–456. doi: 10.1108/IJWBR-04-2017-0033.
* Lu, L., Chi, C. G. -Q., & Zou, R. (2019). Determinants of Chinese consumers’ organic wine purchase. International Journal of Contemporary Hospitality Management, 31(9), 3761–3778. doi: 10.1108/IJCHM-02-2019-0118.
* Lunardo, R., & Rickard, B. (2019). How do consumers respond to fun wine labels?. British Food Journal, 122(8), 2603–2619. doi: 10.1108/BFJ-04-2019-0286.
* Maksan, M., Kovačić, D., & Cerjak, M. (2019). The influence of consumer ethnocentrism on purchase of domestic wine: Application of the extended theory of planned behaviour. Appetite, 142(11), 104393. doi: 10.1016/j.appet.2019.104393.
McMillan, R. (2023). State of the U.S. Wine Industry, 2023. Silicon Valley Bank Wine Division. Available from: https://www.svb.com/globalassets/trendsandinsights/reports/wine/svb-state-of-the-wine-industry-report-2023.pdf
Meraz-Ruiz, L., Olague, J. T., Flores-Villanueva, C. A., & Perez-Cruz, O. A. (2023). The role of innovation and reference groups on emotions and purchasing decision on consumers of Mexican wine. Journal of Wine Research, 34(1), 1–19.
Mitchell, V., & Greatorex, M. (1988). Consumer risk perception in the UK wine market. European Journal of Marketing, 22(9), 5–15. doi: 10.1108/EUM0000000005296.
Mitchell, V. -W., & Greatorex, M. (1993). Risk perception and reduction in the purchase of consumer services. The Service Industries Journal, 13(4), 179–200. doi: 10.1080/02642069300000068.
* Montgomery, I. K., & Bruwer, J. (2013). Domain-specific consumer involvement in the U.S. Wine market. Journal of Food Products Marketing, 19(5), 439–462. doi: 10.1080/10454446.2013.807410.
Ng, M. (2022). The impact of corporate social responsibility expectations on purchase intention of social enterprise products. Social Enterprise Journal, 18(4), 585–604.
* Nowak, L. I., & Newton, S. K. (2006). Using the tasting room experience to create loyal customers. International Journal of Wine Marketing, 18(3), 157–165. doi: 10.1108/09547540610704738.
Oliver, R. L. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology, 62(4), 480–486. doi: 10.1037/0021-9010.62.4.480.
Oliver, R. L. (1999a). Expectation processes in satisfaction formation: A field study. Journal of Service Research, 1(3), 196–214. doi: 10.1177/109467059913002.
Oliver, R. L. (1999b). Whence consumer loyalty?. Journal of Marketing, 63(4), 33–44.
Olsen, J. E., Thompson, K. J., & Clarke, T. K. (2003). Consumer self‐confidence in wine purchases. International Journal of Wine Marketing, 15(3), 40–51.
* Olsen, J., Thach, L., & Hemphill, L. (2012). The impact of environmental protection and hedonistic values on organic wine purchases in the US. International Journal of Wine Business Research, 24(1), 47–67. doi: 10.1108/17511061211213783.
* Parboteeah, D. V., Taylor, D. C., & Barber, N. A. (2016). Exploring impulse purchasing of wine in the online environment. Journal of Wine Research, 27(4), 322–339. doi: 10.1080/09571264.2016.1204597.
* Passagem, N., Fernandes Crespo, C., & Almeida, N. (2020). The impact of country of origin on brand equity: An analysis of the wine sector. Wine Economics and Policy, 9(2), 63–81. doi: 10.36253/web-8407.
Pelegrín, J., González-Menorca, C., & Meraz, L. (2019). The influence of the emotions produced by the wine offer, winery visits, and wine news on wine purchase intent in tourists. Spanish Journal of Agricultural Research, 17(1), 4. doi: 10.5424/sjar/2019171-13524.
Pelet, J. -É., Durrieu, F., & Lick, E. (2020). Label design of wines sold online: Effects of perceived authenticity on purchase intentions. Journal of Retailing and Consumer Services, 55, 102087. doi: 10.1016/j.jretconser.2020.102087.
Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Meta-analysis of the relationships between Kerr and Jermier’s substitutes for leadership and employee job attitudes, role perceptions, and performance. Journal of Applied Psychology, 81(4), 380.
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. doi: 10.1037/a0013079.
* Pomarici, E., Lerro, M., Chrysochou, P., Vecchio, R., & Krystallis, A. (2017). One size does (obviously not) fit all: Using product attributes for wine market segmentation. Wine Economics and Policy, 6(2), 98–106. doi: 10.1016/j.wep.2017.09.001.
* Priilaid, D., Sevenoaks, M., Aitken, R., & Chisholm, C. (2013). How price demeans sighted assessments across user profiles. International Journal of Wine Business Research, 25(2), 108–124. doi: 10.1108/IJWBR-2012-0004.
* Pucci, T., Casprini, E., Rabino, S., & Zanni, L. (2017). Place branding-exploring knowledge and positioning choices across national boundaries: The case of an Italian superbrand wine. British Food Journal, 119(8), 1915–1932. doi: 10.1108/BFJ-11-2016-0582.
* Pucci, T., Casprini, E., Nosi, C., & Zanni, L. (2019). Does social media usage affect online purchasing intention for wine? The moderating role of subjective and objective knowledge. British Food Journal, 121(2), 275–288. doi: 10.1108/BFJ-06-2018-0400.
* Quadri-Felitti, D. L., & Fiore, A. M. (2013). Destination loyalty: Effects of wine tourists’ experiences, memories, and satisfaction on intentions. Tourism and Hospitality Research, 13(1), 47–62. doi: 10.1177/1467358413510017.
Quester, P., & Lin Lim, A. (2003). Product involvement/brand loyalty: Is there a link?. Journal of Product and Brand Management, 12(1), 22–38. doi: 10.1108/10610420310463117.
* Quintal, V. A., Lee, J. A., & Soutar, G. N. (2010). Risk, uncertainty and the theory of planned behavior: A tourism example. Tourism Management, 31(6), 797–805. doi: 10.1016/j.tourman.2009.08.006.
* Roe, D., & Bruwer, J. (2017). Self-concept, product involvement and consumption occasions: Exploring fine wine consumer behaviour. British Food Journal, 119(6), 1362–1377. doi: 10.1108/BFJ-10-2016-0476.
Romaniuk, J., & Sharp, B. (2022). How brands grow: Part 2: Including emerging markets, services, durables, new and luxury brands. Oxford University Press.
Santos, V. R., Ramos, P., & Almeida, N. (2017). The relationship between involvement, destination emotions and place attachment in the Porto wine cellars. International Journal of Wine Business Research, 29(4), 401–415. doi: 10.1108/IJWBR-04-2017-0028.
Sparks, B. (2007). Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions. Tourism Management, 28(5), 1180–1192. doi: 10.1016/j.tourman.2006.11.003.
* Szolnoki, G., & Hoffmann, D. (2014). Consumer segmentation based on usage of sales channels in the German wine market. International Journal of Wine Business Research, 26(1), 27–44. doi: 10.1108/IJWBR-10-2012-0028.
Tanford, S., & Jung, S. (2017). Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty. Tourism Management, 61, 209–220. doi: 10.1016/j.tourman.2017.02.005.
* Tanzaretha, C., & Rodhiah, R. (2022). Experience quality, customer brand engagement, brand performance and brand loyalty to purchase intention. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(1), 2396-2405. doi: 10.33258/birci.v5i1.3841.
* Taylor, C., & Barber, N. A. (2016). How will my wine purchase decision be viewed by others?. Journal of Wine Research, 27(3), 202–225. doi: 10.1080/09571264.2016.1173533.
* Taylor, J. J., Bing, M., Reynolds, D., Davison, K., & Ruetzler, T. (2018). Motivation and personal involvement leading to wine consumption. International Journal of Contemporary Hospitality Management, 30(2), 702–719. doi: 10.1108/IJCHM-06-2016-0335.
Torres-Moraga, E., Vásquez-Parraga, A. Z., & Zamora- González, J. (2008). Customer satisfaction and loyalty: Start with the product, culminate with the brand. Journal of Consumer Marketing, 25(5), 302–313. doi: 10.1108/07363760810890534.
Tse, D., & Wilton, P. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(2), 204–212. doi: 10.1177/002224378802500209.
Viechtbauer, W. (2010). Conducting meta-analyses in R with the metafor package. Journal of Statistical Software, 36(3), 1–48.
* Vigar-Ellis, D., Pitt, L., & Caruana, A. (2015). Knowledge effects on the exploratory acquisition of wine. International Journal of Wine Business Research, 27(2), 84–102. doi: 10.1108/IJWBR-09-2014-0038.
* Wen, H., & Leung, X. Y. (2021). Virtual wine tours and wine tasting: The influence of offline and online embodiment integration on wine purchase decisions. Tourism Management, 83, 104250. doi: 10.1016/j.tourman.2020.104250.
Wilson, D. B., & Lipsey, M. W. (2001). The role of method in treatment effectiveness research: Evidence from meta-analysis. Psychological Methods, 6(4), 413–429. doi: 10.1037/1082-989X.6.4.413.
Wilson, S. J., Polanin, J. R., & Lipsey, M. W. (2016). Fitting meta-analytic structural equation models with complex datasets. Research Synthesis Methods, 7(2), 121–139. doi: 10.1002/jrsm.1199.
* Wu, G., & Liang, L. (2020). Examining the effect of potential tourists’ wine product involvement on wine tourism destination image and travel intention. Current Issues in Tourism, 24(16), 2278–2293. doi: 10.1080/13683500.2020.1828310.
Yang, J., & Choi, J. (2022). Does knowledge of wine affect consumers’ wine purchase behavior in restaurants? An application of extended theory of planned behavior (ETPB). Beverages, 8(1), 11. doi: 10.3390/beverages8010011.
* Yang, Y., & Paladino, A. (2015). The case of wine: Understanding Chinese gift-giving behavior. Marketing Letters, 26(3), 335–361. doi: 10.1007/s11002-015-9355-0.
Yeh, T. M., & Jeng, M. Y. (2015). The visiting motivation, perceived value and future behavioural intentions of winery tourists. International Journal of Services and Operations Management, 21(3), 354. doi: 10.1504/IJSOM.2015.069653.
Yuan, J., & Jang, S. (2008). The effects of quality and satisfaction on awareness and behavioral intentions: Exploring the role of a wine festival. Journal of Travel Research, 46(3), 279–288. doi: 10.1177/0047287507308322.
Zaichkowsky, J. L. (1985). Measuring the involvement construct. Journal of Consumer Research, 12(3), 341–352.
* Dodd, T. H. (1994). Influences of consumer attitudes and involvement on purchase behavior in an industrial tourism context. Texas Tech University.
Further reading
* Iazzi, A., Scorrano, P., Rosato, P., & Grandhi, B. (2019). Millennial generation preferences for rosé wine: An exploratory study of the Italian and French markets. British Food Journal, 122(8), 2443–2461. doi: 10.1108/BFJ-07-2019-0478.