Table of contents
Theater techniques produce star performance at Hewlett Packard: … and prepare employees for the fast pace of change
Change and the information‐technology (IT) industry are now almost synonymous. From Moore’s law, which predicts that computing power doubles every 18 months, to mega mergers such…
Communication system keeps Hewlett Packard employees in the loop: Improving the efficiency of call‐center staff
Millions of pounds a year are saved by “UK plc” through increased efficiency in using technology to address customer queries, but it is probably losing an even larger sum by…
Eli Lilly gets the right prescription for training Cialis sales representatives: Drug launch “the most successful in the company’s history”
Training given to 250 UK sales representatives of the global pharmaceutical company Eli Lilly and Co. helped to make the launch of the firm’s male anti‐impotence drug Cialis the…
Money Controls cashes in on continuous improvement : Team members become more motivated and empowered
Continuous improvement and other modern manufacturing techniques have helped a manufacturer of coin, bill and cashless vending machines to boost productivity and employee…
Heineken toasts successful recipe for management training: Online courses prepare employees for tutor‐led sessions
How do the corporate universities operated by large multinationals ensure that everyone who enrolls on one of their classroom‐based courses begins at roughly the same level and so…
Hard listening and straight talking: the Aker Kvaerner approach: Company strives for “brutal” openness and honesty
We listen hard and talk straight, with no sugar coating and no filters. Trust is impossible without early, accurate and reliable communication, so we strive for “brutal” openness…
Talent management puts the shine on Electrolux: … whose chief executive is himself a product of the company’s career‐development system
In the words of Hans Stråberg: “Building an increasingly strong talent base with the right attitude and enthusiasm is one of our most effective competitive weapons. We need to…
HR strategy gives KONE a lift: Vital role for employee development
Recruiting the right people, then giving them the opportunity for continuous learning and self‐development, have helped to make elevator and escalator manufacturer KONE one of the…
Cable and Wireless rings the changes: Company reports benefits and drawbacks of HR outsourcing
Telecommunications giant Cable and Wireless adopted a three‐prong approach to slimming down its in‐house HR, which Ian Muir, vice‐president of group human resources, described as…
E‐recruitment helps Xerox to pick the cream of the crop : Pan‐European system for attracting sales personnel
An e‐recruitment program is helping Xerox Europe to find the right people for its Xerox Concessionaire sales network, created almost 20 years ago to extend the document company’s…
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King