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Cable and Wireless rings the changes: Company reports benefits and drawbacks of HR outsourcing

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 1 August 2004

Abstract

Telecommunications giant Cable and Wireless adopted a three‐prong approach to slimming down its in‐house HR, which Ian Muir, vice‐president of group human resources, described as “too big, too expensive and with a cost base that was fixed rather than variable”. First, the company began to implement a global SAP‐based e‐HR system, making it one of the first businesses to have truly global HR processes. Second, it began to outsource some of its HR functions. And third, it concentrated on enabling the remaining in‐house HR people to focus on much more strategic work.

Keywords

Citation

(2004), "Cable and Wireless rings the changes: Company reports benefits and drawbacks of HR outsourcing", Human Resource Management International Digest, Vol. 12 No. 5, pp. 29-32. https://doi.org/10.1108/09670730410546558

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited