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This study aims to develop a theoretical model that specifies the most important factors hypothesised to facilitate reciprocal knowledge transfer between nationals and non-nationals in the context of workplace quotas.

Expatriate labour is viewed as a form of contingent employment that provides firms with ready access to experienced and specialised knowledge. We argue that in a knowledge economy, the successful use of workplace quotas for nationals depends on effective management of both nationals and non-nationals. By drawing on scholarly contributions in the areas of strategic management, agency theory, knowledge management and absorptive capacity, this paper consolidates extant knowledge and proposes a new framework aimed at developing a more integrated agenda for future research.

Three broad categories are posited as strategic enablers to effective knowledge management. First, senior leadership has a direct role in developing appropriate policies, promoting transparency and fostering a culture of trust and an indirect role through the establishment of incentives. Second, the influence of incentives on both knowledge management and process improvement is addressed. Third, the characteristics of each group with regard to qualifications, motivation and receptivity are discussed. Optimally, these factors work in concert to build competencies that ultimately satisfy customers and meet organisational goals.

There is a gap in scholarly research that explicitly links important organisational and management concepts to the study of expatriate-national interactions. This article contributes to understanding how policy makers and leaders can strengthen the transformative forces that will drive successful development of human capital.

This chapter presents results of a research project in which we give direction to the further design of the technical research that will lay the foundation for an automated digital feedback module. This module will help residents in saving energy and making home improvements in the context of the heat/energy transition. Interviews with residents and field experts were used to gain data about motivations and barriers residents experience when making home adjustments in the heat transition. Results reveal the experiences residents have in this transition. Based on the results, recommendations are made for the further development of an automated digital feedback module.

This study aims to identify the factors and propose a conceptual framework for the civil aviation industry from the sustainability perspective with the participation of international entrepreneurs. Based on the results of this study, international decision-makers and entrepreneurs in the civil aviation transportation industry will better understand their decision-making processes. A combination of interpretive structural modelling (ISM) and matrix-based multiplication applied to a classification (MICMAC) was used to classify practical factors to depict a conceptual model based on their level and classification in the sustainable supply chain (SSC) of the civil aviation transportation industry. In this study, special attention has been paid to the issue of sustainability as an essential mechanism for developing international entrepreneurship in the civil aviation transportation industry. The factor of flexibility in service production was identified as the driver factor; the factors of organisational commitment to a SSC were found to have the highest driver-dependent power that can attract international entrepreneurs in this field.

Mixing corporate social responsibility (CSR) with the zoo will likely provoke debate and discourse beyond these pages. However, this chapter intends to use the convergence of this business philosophy with this business area to address the fragile perspectives of responsibe practices in controversial industries. From “oil” to the now more politically correct terminology of “energy,” many industries are trying to reinvent themselves and their missions in light of external pressures. Leisure-related services can also be included and none more so than the modern zoos (and aquariums) that have tinkered with image from family entertainment to conservationists in action. In the sector of visitor attractions, the long-standing issue of zoos and whether it is acceptable to retain animals for the entertainment of spectators have been addressed by the zoo industry itself and by the watchdog organizations alike.