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Book part
Publication date: 23 May 2017

Ronald K. Mitchell, Jae Hwan Lee and Bradley R. Agle

In this chapter, we update stakeholder salience research using the new lens of stakeholder work: the purposive processes of organization aimed at being aware of…

Abstract

In this chapter, we update stakeholder salience research using the new lens of stakeholder work: the purposive processes of organization aimed at being aware of, identifying, understanding, prioritizing, and engaging stakeholders. Specifically, we focus on stakeholder prioritization work — primarily as represented by the stakeholder salience model — and discuss contributions, shortcomings, and possibilities for this literature. We suggest that future research focus on stakeholder inclusivity, the complexity of prioritization work within intra-corporate markets, the integration of stakeholder prioritization with other forms of stakeholder work, and the development of managerial tools for multiobjective decision making within the strategic management context.

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Stakeholder Management
Type: Book
ISBN: 978-1-78714-407-1

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Article
Publication date: 5 November 2020

Dario Cottafava and Laura Corazza

The need for stakeholder theory has been widely highlighted in the literature to develop solid strategies for a large organization. However, there is still a lack of…

Abstract

Purpose

The need for stakeholder theory has been widely highlighted in the literature to develop solid strategies for a large organization. However, there is still a lack of user-friendly visualization tools and no unique approach exists to identify and engage stakeholders. This paper aims to propose a general methodology to co-design the sustainability ecosystem at the local scale, to explore it and to assess the impact of a large organization within the identified ecosystem.

Design/methodology/approach

The methodology consists of two main processes: identifying an ontological map of the sustainability topics network and designing the local sustainability stakeholders ecosystem. Both processes are based on a nodes identification phase and a nodes prioritization phase. The identification phase was achieved by engaging 160 citizens, for the topics network and nearly 40 relevant stakeholders, for the stakeholders’ ecosystem, with a collaborative participatory mapping process. The prioritization phase was conducted because of three indicators, i.e. the closeness, the betweenness and the eigenvector centrality.

Findings

Betweenness centrality results to be the best indicator to assess the importance of a stakeholder with respect to the whole network, while eigenvector centrality highlights the quality of the already engaged stakeholders of an organization, as it mainly depends on the number of links of the first order neighbors. On the contrary, the closeness centrality, when applied to a small network, seems to be not appropriate to assess the centrality of a stakeholder.

Research limitations/implications

This approach revealed some criticalities in the mapping process, as in the weighting link procedure. Further investigations are needed to generalize the approach to a dynamic one, to allow real-time mapping and to develop a robust interconnection among centrality degrees and the power, interest and legitimacy concept of stakeholder theory.

Practical implications

Obtained results for a case study, i.e. the position of the University of Turin Green Office within the City of Turin sustainability ecosystem, are discussed showing how social network analysis centrality degrees can be used to quantitatively assess the role of an organization within a stakeholders’ ecosystem.

Social implications

Centrality analysis allows identifying emergent topics/stakeholders within a network of words/actors that, at a first sight, should not be considered by decision-makers and managers.

Originality/value

A new methodology for stakeholder identification and prioritization is proposed exploiting online data visualization tools, participatory mapping and social network analysis.

Details

Kybernetes, vol. 50 no. 3
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 10 July 2017

Shahzad Khurram and Florent Pestre

Although Mitchell et al. (1997) recognize salience attributes as variables, the salience framework based on a dichotomous representation of salience attributes does not…

Abstract

Purpose

Although Mitchell et al. (1997) recognize salience attributes as variables, the salience framework based on a dichotomous representation of salience attributes does not explain why, in some instances, a latent stakeholder is assigned more salience than a definitive stakeholder. This paper explains this riddle by bringing the debate to the organizational population level and suggests a new perspective for understanding the process of stakeholder identification and prioritization.

Design/methodology/approach

The authors compare two organizational populations, i.e. “for-profit and not-for-profit” which are distinguishable from one another based on the dominant institutional logic that each endorses. The authors, therefore, mobilize the institutional theory and bring the debate of the stakeholder salience to the organizational population level.

Findings

The authors propose that members of an organizational population endorsing similar institutional logic develop salience attributes of similar potential values, which are radically different from those of the members of other organizational populations; these potential values act as precursors that determine the perceived values of salience attributes for a manager; and dominant and recessive salience attributes work, at the organizational population level, to determine stakeholder prioritization.

Originality/value

The original model of Mitchell et al. (1997) has been cited more than 9,000 times, but the process of stakeholder evaluation remains a black box (Bundy et al., 2013; Tashman and Raelin, 2013). This paper contributes to the debate and suggests a change in the level of analysis (to the organizational population) and a focus on the institutional logic perspective.

Details

Society and Business Review, vol. 12 no. 2
Type: Research Article
ISSN: 1746-5680

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Book part
Publication date: 23 May 2017

Abstract

Details

Stakeholder Management
Type: Book
ISBN: 978-1-78714-407-1

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Article
Publication date: 9 December 2020

Mohamed Adib, Xianzhi Zhang, Mohammad A.A.Zaid and Ahmad Sahyouni

The purpose of this paper is to build a framework that intends to help organizations define, implement and control their corporate social responsibility (CSR) strategies…

Abstract

Purpose

The purpose of this paper is to build a framework that intends to help organizations define, implement and control their corporate social responsibility (CSR) strategies. Based on the stakeholder perspective, this paper proposes a sustainability management control system (SMCS) specifically made for the definition and implementation of CSR strategy, by linking the firm’s material topics to its key stakeholders, thus, allowing our model to be dynamic to different business environments.

Design/methodology/approach

In this paper, the authors constructed their model based on a review of selective relevant studies about CSR and SMCSs. This paper also went through different practical concepts from leading sustainability guidelines and stakeholder’s engagement manuals, discussing the stakeholder identification and prioritization, to re-center the debate to the strategic importance of the stakeholder perspective in defining and implementing CSR strategy, as well as its importance in how organizations can define proxies to assess the performance of their CSR initiatives.

Findings

Adopting the stakeholder theory as a key lens to re-frame, organize and guide the debate over the performance consequences of CSR has the potential to overcome the simplistic and (eventual) misleading conceptions of CSR strategy implementation, thus fostering the move toward more effective and efficient CSR strategies, by developing management control system (MCS) typical for CSR issues.

Social implications

The full process of the model outlined in this paper aims to provide a comprehensive and forward-looking tool for CSR and sustainability strategy implementation and assessment. Our model could help companies to gain an overview and an understanding of the relative importance of the material topics of their business activities that should be addressed and how they are related to the key stakeholders, thus, eventually leading to more equitable and sustainable social development by giving those who have a right to be heard the opportunity to be considered in the sustainability decision-making and strategy processes, in the aim of making valuable contributions to social, economic and environmental spheres.

Originality/value

The paper answers the call for research for developing novel theoretical foundations to design MCSs for CSR implementation. Therefore, the paper suggests an innovative model of SMCS for CSR strategy definition, development and implementation and helping organizations to define and develop key sustainability indicators specific to their business environment. The model also presents an opportunity to rethink and advance the understanding of how managers can prioritize competing stakeholders’ claims, which are constrained by the company’s business activities impacts.

Details

Corporate Governance: The International Journal of Business in Society, vol. 21 no. 3
Type: Research Article
ISSN: 1472-0701

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Article
Publication date: 29 April 2021

Anne Gregory, Bill Nichols and John M. Underwood

This research explores approaches to, impacts of and reflections on the Covid-19 pandemic for professional communicators in the English National Health Service. It was…

Abstract

Purpose

This research explores approaches to, impacts of and reflections on the Covid-19 pandemic for professional communicators in the English National Health Service. It was undertaken in order to understand and analyse their lived experience and make recommendations for improving future system-wide performance.

Design/methodology/approach

Given the work pressure and additional commitments that communication practitioners have when working in crisis, the researchers chose a single data collection method. Qualitative and quantitative data collection was undertaken using an extensive self-completion survey instrument.

Findings

Ten distinct themes covering four time phases: crisis preparedness, entering the crisis, pandemic peak and post “first-wave” are discussed. They examine crisis readiness, to shifts in priorities and communication approaches to system-wide leadership and integration and the re-positioning of communication as a central player in pandemics.

Practical implications

The research outlines a number of areas for improvement along with practical recommendations for actions in the health system in readiness for future pandemics.

Originality/value

This is the first time the lived experience of communicators working through a pandemic at all levels in a national health system has been researched in the public relations literature.

Details

Journal of Communication Management, vol. 25 no. 2
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 18 May 2020

Ashish Goel, L.S. Ganesh and Arshinder Kaur

Past research recommends integration of social sustainability (SS) considerations in construction project feasibility study for benefitting a larger group of project…

Abstract

Purpose

Past research recommends integration of social sustainability (SS) considerations in construction project feasibility study for benefitting a larger group of project stakeholders. However, there is a lack of empirical evidence to this effect, especially from the developing economies. The purpose of this study is to address this knowledge gap through a SS-centric analysis of feasibility study reports using a stakeholder salience perspective.

Design/methodology/approach

Feasibility study reports for 61 projects were obtained from various government organizations in India. The SS considerations were identified in the reports using a combination of quantitative and qualitative assessments. The former was based on content analysis and the latter was conducted using “VOSviewer” text analysis software.

Findings

SS considerations related to occupational health and safety, workers' employment practices and proactive involvement of communities and end-users were found to be inadequately addressed in the reports. Based on occurrences of the SS considerations, project-affected community was found to be the most salient stakeholder, followed by the end-users and the construction workers. Statistical analysis revealed significant relationship between the SS considerations and the type of project as well as the type of project delivery system.

Originality/value

This study contributes to better understanding of integrating SS considerations in feasibility study of construction projects. Its results provide useful inputs to decision-makers for orienting construction projects, right from the early phases, towards benefitting the disadvantaged and weaker stakeholders irrespective of their salience attributes. In developing economies, such interventions may improve quality of lives of a large number of project stakeholders and also cultivate a positive societal image of the construction industry as a respectful, ethical and employee friendly industry.

Details

Engineering, Construction and Architectural Management, vol. 27 no. 7
Type: Research Article
ISSN: 0969-9988

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Book part
Publication date: 23 May 2017

Abstract

Details

Stakeholder Management
Type: Book
ISBN: 978-1-78714-407-1

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Article
Publication date: 17 August 2020

Nayele Macini, Marlon Fernandes Rodrigues Alves, Luciana Oranges Cezarino, Lara Bartocci Liboni and Adriana Cristina Ferreira Caldana

The purpose of this study is to analyze sustainable human resources management (HRM) in the Brazilian banking industry and to propose an integrative framework of HRM…

Abstract

Purpose

The purpose of this study is to analyze sustainable human resources management (HRM) in the Brazilian banking industry and to propose an integrative framework of HRM practices toward sustainability, linking stakeholders to HR systems.

Design/methodology/approach

Supported by the stakeholder theory, the research design follows a triangulation of multiple data sources, covering 85% of the national banking industry: (1) annual Global Reporting Initiative sustainability reports, (2) employment tribunal decisions and (3) in-depth interviews with top managers of the Banking Trade Union and the Brazilian Federation of Banks, a trade association.

Findings

The analysis reveals various engagement levels across the sustainable HRM dimensions: justice and equality, transparent HR practices, profitability and employee well-being. However, current practices in all dimensions fall largely behind sustainable standards. An integrative framework of HRM practices is also proposed.

Originality/value

The study provides the first integrative framework of sustainable HRM practices in the literature.

Details

Employee Relations: The International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0142-5455

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Content available
Article
Publication date: 7 June 2021

Adriana Soares Ito, Torbjörn Ylipää, Per Gullander, Jon Bokrantz and Anders Skoogh

Manufacturing companies struggle to manage production disturbances. One step of such management deals with prioritising those disturbances which should undergo root cause…

Abstract

Purpose

Manufacturing companies struggle to manage production disturbances. One step of such management deals with prioritising those disturbances which should undergo root cause analysis. The focus of this work is on two areas. First, investigating current challenges faced by manufacturing companies when prioritising root cause analysis of production disturbances. Second, identifying the stakeholders and factors impacted by production disturbances. Understanding the current challenges and identifying impacted stakeholders and factors allows the development of more efficient prioritisation strategies and, thus, contributes to the reduction of frequency and impact of disturbances.

Design/methodology/approach

To achieve the intended purpose of this research, a qualitative approach was chosen. A series of interviews was conducted with practitioners, to identify current challenges. A series of focus groups was also held, to identify the impacted stakeholders and factors by disturbances.

Findings

Various challenges were identified. These are faced by manufacturing companies in their prioritisation of production disturbances and relate to the time needed, criteria used, centralisation of the process, perspective considered and data support. It was also found that a wide range of stakeholders is impacted by production disturbances, surpassing the limits of production and maintenance departments. Furthermore, the most critical factors impacted are quality, work environment, safety, time, company results, customer satisfaction, productivity, deliverability, resource utilisation, profit, process flow, plannability, machine health and reputation.

Originality/value

The current situation regarding root cause analysis prioritisation has not been identified in previous works. Moreover, there has been no prior systematic identification of the various stakeholders and factors impacted by production disturbances.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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