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Based on the reception of the principle of self-organization, the core of Heinz von Foerster's operational theories, I hypothesize how Heinz von Foerster's theory can be an orientation model for the epistemological problem of complexity. I have chosen this study to demonstrate complexity as an epistemological problem. This is because the question of how order arises - the core problem of complexity - is an epistemological question for which Heinz von Foerster developed an epistemology of self-organization. I do not present new research because HvF already had the complex organization of systems in mind. Rather, I build a critical approach to complexity on the research and work on operational epistemology in HvF.

This article aims to provide an orientation for a philosophical and epistemological understanding of complexity through a reading of Heinz von Foerster's operational theory. The article attempts to establish complexity as an epistemological phenomenon through the following method: (1) a conceptual description of the science of complexity based on the turn to thermodynamic time, (2) a genealogy of complexity going back to the systemic method, and (3) Heinz von Foerster's cybernetic approach to self-organization.

Based on the reception of the principle of self-organization, the core of Heinz von Foerster's operational theories, the conclusion is drawn that complexity as a description is based on language games.

The results present complexity not as an object of science, but as a description that stands for the understanding of complex description.

The hypothesis that complexity is a question of description or observation, i.e. of description for what language serves, has enormous social implications, in that the description of complexes and the recognition of their orders (patterns) cannot be left to algorithmic governmentality, but must be carried out by a social agency.

HvF's operational epistemology can serve as an epistemological model for critical complexity theory.

Amidst calls for more research that combines the concepts of identity and strategy, particularly in a public sector context, this study explored the identity dynamics between two groups of managers within a multi-level perspective in a government department. The aim of this study is to provide a dynamic and holistic view of how middle manager identity is experienced and how best to utilise middle managers and their abilities.

Through a practice-based perspective, the study used a case study design, and 26 in-depth interviews were conducted with 2 groups, namely directors and middle managers.

Findings revealed that, whilst participating middle managers were viewed as critical strategists, there was a misalignment of expectations between directors and middle managers, and this reflected an ambiguous and complex environment where middle managers were situated. The findings also reflected tensions and power dynamics evident between middle managers and their direct supervisors, and these shaped the way in which middle managers responded to or were influenced by such tensions. Our research confirms the dynamic nature of identity at a multi-level perspective.

The findings of the current study may be useful in providing insight into how middle managers can be utilised to the best of their ability within a public sector department.

The study contributes to strategy-identity studies using a practice-oriented lens in an under-explored government context. We present a better understanding of the reciprocal tensions and inter-relationships between identity and strategy from the perspective of two levels and explore how this affects strategy practices and processes.

The field of international business (IB) formally welcomes and frequently calls for case study research, but the proportion of case study papers appearing in IB journals remains very small. This paper aims to support efforts to redress this imbalance by addressing an overlooked yet critical issue: the (mis)use of tenses when theorizing from case study findings. The authors reveal a pervasive use of the present tense and argue that this leads to decontextualization and, in turn, over-generalization. The paper also suggests ways in which this problem may be avoided in the future, thereby improving the credibility and status of case-based research and helping to de-marginalise it within IB.

A qualitative content analysis was applied to all (2,627) papers published between 2011 and 2021 in four leading IB journals. In total, 171 case study papers were identified over these 11 years, and a deeper content analysis was then performed to measure the extent of decontextualization/over-generalization implied by the inappropriate use of the present tense in the discussion and theorisation of research findings.

This study found that, out of 171 case study papers identified, 141 (82.5%) provided at least two instances of over-generalization as implied by the misuse of the present tense. However, some of these papers were found to feature statements that could be claimed to mitigate such inappropriate generalization. These mitigating factors included the repeated use of adverbial phrases denoting context and the use of a “propositional style” that clearly distinguished contextual findings from speculative, decontextualized generalizations. Nevertheless, 71 of the 171 (41.5%) papers still demonstrated inappropriate generalization, even after allowing for mitigating factors.

This study reveals a problematic writing practice and one which has arguably significantly contributed to the “decontextualization” problem critiqued in IB and management studies more broadly. The study also offers further insights into how decontextualization might be avoided, arguing that this problem would be significantly reduced if tenses were used appropriately in discussing and theorizing case study findings. Additionally, the study highlights the continued marginalization of qualitative research methods in IB and reinforces calls to address it.

In this conceptual paper the authors aim to discuss the implications of a second-order cybernetic approach and eigenbehavior in ecosystem management. The authors argue that traditional management practices rely on the agreement of stakeholders, but this approach cannot satisfy multiple-objective realities, making radical constructivism necessary.

The authors examined this conjecture using a multi-agent simulation exercise. Agents display individual behavior consistent with the organizing principles proposed by von Foerster (eigenform and eigenbehavior), Hoffman (perception and fitness) and Maturana (domains of realization). This exercise is complemented with an ecosystem management classification exercise to show how convergence is achieved when a team of trained professionals describes entities of low versus high complexity in a spatially explicit domain.

The authors showed that eigenforms can diverge significantly depending on the complexity of the problem. The capacity of observers to stabilize an eigenform and create a common ground for understanding depends on the complexity of the problem at hand and their cognitive diversity. The authors highlighted the difficulties that arose when observation and modification through the intervention of the environment cannot be detached. The authors argue that this situation deeply permeates ecosystem resource management due to the unpredictable outcomes displayed by entities embedded into open system dynamics.

Finally, the authors propose that the association between indication and transformation can be operationally interconnected as Eigenperception, which corresponds to a novel dynamic state bridging the gap between noise and eigenform. This concept of Eigenperception encapsulates entities that arise from eigenbehavior, encompassing observations, meanings, human transformative actions and ecological processes, all in a simultaneous manner.

By reconsidering the concept of the historic environment, the aim of this study is to better understand how heritage is expressed by examining the networks within which the cultural performances of the historic environment take place. The goal is to move beyond a purely material expression and seek the expansion of the cultural dimension of the historic environment.

Conceptually, the historic environment is considered a valuable resource for heritage expression and exploration. The databases and records that house historic environment data are venerated and frequented entities for archeologists, but arguably less so for non-specialist users. In inventorying the historic environment, databases fulfill a major role in the planning process and asset management that is often considered to be more than just perfunctory. This paper approaches historic environment records (HERs) from an actor network perspective, particularizing the social foundation and relationships within the networks governing the historic environment and the environment's associated records.

The paper concludes that the performance of HERs from an actor-network perspective is a hegemonic process that is biased toward the supply and input to and from professional users. Furthermore, the paper provides a schematic for how many of the flaws in heritage transmission have come about.

The relevance here is largely belied by the fact that HERs as both public digital resources and as heritage networks were awaiting to be addressed in depth from a theoretical point of view.

Experiential learning is considered to be a crucial factor in students' perceived learning outcomes. This study aims to explore the development of a mechanism in hospitality education and to analyze the learning outcomes (i.e. perceived quality, perceived value and learning satisfaction) using experiential learning (i.e. previous learning experience and personalized learning environment).

The course design consisted of two activities (instructing and learning activities) and three phases (before, during and after class) using the Moodle version 3.5 online platform as the educational and training site to sustain e-learning archives and activities. A longitudinal survey using a sample of 207 hospitality students in blended e-learning environment indicates positive relationships among the previously mentioned factors.

Results indicated that both previous learning experience and personalized learning environment have positive direct effects on perceived quality and perceived value, while both perceived quality and perceived value have positive direct effects on learning satisfaction. Furthermore, both perceived quality and perceived value mediate the relationship between previous learning experience and learning satisfaction, as well as the relationship between personalized learning environment and learning satisfaction.

These findings sustain the value of experiential learning, particularly the curriculum, student and faculty development in sustainable development education for hospitality.

Social enterprises (SEs) are increasingly expected to rely on formal methodologies to assess their social impact. These structured methodologies, which produce objective and evidence-based measures of impact, are sometimes opposed to bricolage approaches that “make do” with what is at hand. This paper aims to question this distinction by identifying the conflicting considerations that arise in the process of implementing a formal methodology, which might lead SEs to rely on bricolage mechanisms. The authors propose a model of “formally-driven” bricolage with core principles to navigate between those considerations.

Adopting an inductive approach, the authors draw on the in-depth case study of a work integration SE engaged in a formal social impact assessment (SIA) through collaborative research.

First, the authors identify five types of considerations (feasibility, efficiency, ethics, legitimacy and aim) that come into tension with the primary considerations of formality in formal methodologies, leading SEs to still rely on bricolage mechanisms. Second, the authors identify five principles (multidimensional, participative, cultural, mixed-method and adaptive) that permit navigation between those conflicting considerations. Based on the findings, the authors develop a model of “formally-driven” bricolage.

The contribution is methodological, theoretical and practical. The authors bridge the gap between theory and practice through long-term immersion in an SE. The authors contribute to the understanding of the use of bricolage in SIA by investigating why and how bricolage is still at play in formal assessments. The proposed model of “formally-driven” bricolage can help researchers and practitioners to better grasp the ins and outs of the SIA process.

The article presents research on the long-term information needs of homicide bereaved individuals in the context of record-keeping practice within Major Crime Units (MCU) in England. The research objectives were to: (1) identify the long-term information needs of individuals bereaved by homicide; (2) establish MCU officer perceptions on the provision of information to individuals bereaved by homicide; (3) establish the current practice of MCU officers in managing and providing access to homicide records and (4) explore the capability of current recordkeeping practice to move beyond the use of homicide records for their primary “policing” purpose.

The research objectives were met by combining findings from a literature review across policing, bereavement, death, victimology, criminology, records management and archival studies with results from a singular interview-based study with officers at the Bedfordshire, Hertfordshire and Cambridgeshire Major Crime Unit (BHCMCU).

The findings indicate that the long-term information needs of homicide bereaved individuals are ill-served by the current police recordkeeping framework which provides them with little involvement in record-keeping decision-making and limited long-term access to the information required for sensemaking/adaption in a post-homicide world. In this context, the research demonstrates a long term need for: (1) information access; (2) support for access; (3) a direct and personalised information access service and (4) trauma-informed and victim/survivor centred practice in police recordkeeping contexts.

The research addresses a major gap across disciplinary research literature in its focus on the ways investigative information is disclosed by the police to the bereaved following case closure.

In this study, we investigate how capability in managing intellectual property may be treated as a type of “dynamic capability,” and we seek to understand how, when it is linked to the new technology development capability of a complex technological organization, these two types of dynamic capabilities may coevolve.

We conducted a longitudinal empirical case study of Airbus, incorporating an abductive research methodology that required investigating theory and empirical data concurrently and iteratively. The data, ranging over a period of two decades from 2000 to 2021, was collected from four different sources, including interviews, internal company documents, publicly available information and patent data.

Our main findings are that the capabilities and roles of the Intellectual Property function in Airbus and their interaction with the company's Technology function have indeed influenced the overall innovation strategy of the organization, and that three coevolutionary phases may be identified in the interactive development of the two functions.

Our investigation into how new technology development and intellectual property (IP) management capabilities coevolve within complex technological organizations, exemplified by Airbus, provides significant theoretical and practical implications. Theoretically, it enhances understanding of capability co-development dynamics in complex organizations, particularly in strategic IP management. Practically, it suggests aligning IP strategy with overall corporate objectives and optimizing organizational structures to promote collaboration and efficiency across IP and technology teams. This alignment may foster innovation, maximize the value of intellectual assets and strengthen collaborations, positioning organizations for long-term success in competitive landscapes.

This study makes a fresh contribution to the innovation studies literature by showing how if intellectual property management is treated as a core function of a complex technological organization – rather than simply as a vehicle for protecting new inventions and products after the fact or simply as a constituent part of the organization's legal function – it may contribute proactively to the organization's technological innovation performance. We also address the current gap in the academic literature for a clear understanding of the processes by which different function-specific dynamic capabilities may coevolve in a complex organization operating as part of a dynamic and complex adaptive system.

Linkages play a strategic role in improving actor disposition and resource density in university–industry ecosystems. Due to the importance of interconnected ecosystems for the development of engaged universities, applying the service-dominant logic (SDL) perspective, the authors aim at developing theory on linkages that lead to a higher level of actor commitment and in turn result in increased actor disposition and greater resource density.

Data from semistructured interviews from four in depth case studies, known internationally as successful cases of university linkages development (Columbia Lab-to-Market Accelerator Network, Oxford University Innovation, Auckland Uniservices and the Münster Center for Interdisciplinarity), undergo qualitative analysis according to the Gioia methodology.

The results represent a contribution to the theory, as they highlight the strategic role of linkages in improving actor disposition and increasing resource density. Due to its shown importance, linkage is an element to be considered on its own in the innovation ecosystems configurations in the context of universities.

The results of the research have implications for university management, since they focus on how resources are mobilized and linked. The interactive roles of actors in ecosystems imply that the locus of value creation moves beyond the borders of the organization toward the linkages. Strategies for managing university–industry linkages (UIL) are presented.

To date there has not been sufficient theoretical or empirical contribution in the university–industry ecosystem context about the role of linkages to improve resource density through increased actor disposition.