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This paper aims to focus on academic library managers’ learning practices in the context of cooperative work supported by computational artefacts. Academic library managers’ everyday work is mainly cooperative. Their cooperation is supported predominantly by computational artefacts. Learning how to use the computational artefacts efficiently and effectively involves understanding the changes in everyday work that affect managers and, therefore, it requires deep understanding of their cooperative work practices.

Focused ethnography was conducted through participant observations, interviews and document analysis. Ten managers from a university library in Sweden participated in the research. A thematic method was used to analyse the empirical material. Computer supported cooperative work (CSCW) and work-integrated learning was used as the conceptual lens.

Five learning practices were identified: collaboration, communication, coordination, decision-making processes and computational artefacts’ use. The findings show that learning is embedded in managers’ cooperative work practices, which do not necessarily include sufficient training time. Furthermore, learning was intertwined with cooperating and was situational. Managers learned by reflecting together on their own experiences and through joint cooperation and information sharing while using the computational artefacts.

The main contribution lies in providing insights into how academic library managers learn and cooperate in their everyday work, emphasizing the role of computational artefacts, the importance of the work context and the collective nature of learning. It also highlights the need for continual workplace learning in contemporary knowledge work environments. Thus, the research generates contributions to the informatics field by extending the understanding of managers’ work-integrated learning in their everyday cooperative work practices supported by computational artefacts’ use. It also contributes to the intersection of CSCW and work-integrated learning.

This study aims to investigate how art events can enrich novice visitors by transforming their practices.

This research uses an interpretive case study of the art exhibition “1/1/1/1/1” in the Oppenheim gallery in Wroclaw. It draws on multiple sources of evidence, namely, novice visitors’ interviews, observation including photo studies and content analysis of art-makers’ mediation sources. This study is an example of contextual theorizing from case studies and participatory action research with researchers as change agents.

The evidence highlights that aesthetic values and experiences are contextual to practices and are transformable into other values. The findings illustrate the role of practice theory in studying how art-makers inspire the transformation of practices, including values driving the latter.

The findings provide implications for transformations of co-creating contextual values in contemporary visual art consumption and customer experience management.

Practical implications to arts organizations are also provided regarding cultural mediation conducted by art-makers. Exhibition makers should explain the meanings of the particularly visible artefacts to allow visitors to develop a congruent understanding of the meanings. The explanations should not provide ready answers or solutions to the problem art-makers suggest to rethink.

The social implication of our findings is that stakeholders in artistic ventures may undertake adequate, qualified and convergent actions to maintain or transform the defined interactive practices between them in co-creating contextual aesthetic values.

The study provides new insights into co-creating values in practices in the domain of contemporary art exhibitions by bringing the practice theory together with an audience enrichment category, thus illustrating how novice visitors get enriched by transforming their practices led by contextual values of “liking” and “understanding”.

Among the different methodologies used for performance control in precision manufacturing, the measurement of metrological test artefacts becomes very important for the characterization, optimization and performance evaluation of additive manufacturing (AM) systems. The purpose of this study is to design and manufacture several benchmark artefacts to evaluate the accuracy of the selective laser melting (SLM) manufacturing process.

Artefacts consist of different primitive features (planes, cylinders and hemispheres) on sloped planes (0°, 15°, 30°, 45°) and stair-shaped and sloped planes (from 0° to 90°, at 5° intervals), manufactured in 17-4PH stainless steel. The artefacts were measured optically by a structured light scanner to verify the geometric dimensioning and tolerancing of SLM manufacturing.

The results provide design recommendations for precision SLM manufacturing of 17-4PH parts. Regarding geometrical accuracy, it is recommended to avoid surfaces with 45° negative slopes or higher. On the other hand, the material shrinkage effect can be compensated by resizing features according to X and Y direction.

No previous work has been found that evaluates accuracy when printing inwards (pockets) and outwards (pads) geometries at different manufacturing angles using SLM. The proposed artefacts can be used to determine the manufacturing accuracy of different AM systems by resizing to fit the build envelope of the system to evaluate. Analysis of manufactured benchmark artefacts allows to determine rules for the most suitable design of the desired parts.

This paper contributes to the debate on the relationship between IT‐artefacts and organisational structuration by describing the dynamics surrounding the collaborative development of an innovative electronic metering system. The aim of the paper is to address a clear gap in the current literature on collaborative IT‐artefacts design, as cooperation at early design stages has barely been analysed. This work tries to understand whether and to what extent the design of an IT‐artefact is driven by the interests of a number of heterogeneous actors and how these are able to affect the artefact's evolution.

The research relies on a case study analysis, which focuses on a consortium of heterogeneous actors (firms, the public sector, research institutes) working within the green energy industry. The research focuses on a workgroup attempting to develop an innovative IT‐artefact: an electronic metering system.

The main results emerging from the field study are: the relevance of each actor's interests as a prevalent rationale for explaining the technical features of the IT‐artefact; the role of negotiation and consensus in determining the final shape of the IT‐artefact in terms of its features; and the bundling/unbundling of IT‐artefact features as a result of changes in the alignment of actors.

The research presents two clear limitations. First, the activities of the workgroup are still ongoing thus limiting some of the insights one may draw from the case study. Second, the analysis is carried out on a single case study. Further analysis should be done to increase consistency and validity of the findings.

Findings indicate that in an open and collaborative environment, the conceptualisation and evolution of an IT‐artefact are influenced more by the political agendas of the various actors rather than by pure technical problems and concerns. The practical implications thus are that every attempt to manage such a collaborative effort must seriously take into consideration these aspects.

Starting from the recognition that little research has been conducted on the factors influencing cooperative IT‐artefact design, this paper sheds new light on how these factors influence such cooperative activity. The authors believe that this kind of work helps lay some foundations for general models attempting to explain cooperative innovation processes such as the open innovation model.

This paper aims to explore graduate perspectives about the creation and use of professional artefacts to communicate work-based inquiry projects to professional audiences.

The study was based on constructivist qualitative interviews with 14 graduates from a part-time professional practice in arts programme and used thematic analysis to interpret and discuss the findings.

Participants indicated a perceived value in the use of the professional artefact as a way of articulating their professional inquiry. Professional artefacts enable essential communication skills for professional contexts, have the capacity for engaging with professional audiences that are external to the university, have the potential for enabling further study and workplace employability, show awareness of project management and leadership capabilities and helped some individuals build on and share their own personal philosophy of practice with peer professionals.

As a small-scale research project that used purposive sampling, the findings are not representative, but could provide the creative means to develop professional artefacts within work-related educational programmes and workplace learning programmes.

It is argued that the process and production of professional artefacts can provide the means for communicating work-based projects to professional audiences within workplace settings.

Professional artefacts explore and present developmental aspects of work-based inquiries with distinctive creative approaches to favour practice knowledge and innovation that can be expressively shared with peer professionals.

The paper reflects on the role of knowledge artefacts in the patient-provider relationship across the organisational boundaries of the clinical setting. Drawing on the analysis of the diabetes logbook, the purpose of this paper is to illustrate the role of knowledge artefacts in a fragmented system of knowledge through the study of two distinct practices: “logbook compiling” and “consultation in the surgery”.

The theoretical framework of analysis is rooted in the tradition of practice-based studies which envisions knowledge as the emerging, precarious and socially constructed product of being involved in a practice. The paper follows a designed qualitative research, conducting semi-structured interviews, participant observation and artefact analysis.

The knowledge artefacts support different and partially irreducible forms of knowledge. Knowing-in-practice is accomplished by means of different activities which contribute to the reshaping of the knowledge artefact itself. The analysis of the “knowledge artefact-in-use” reveals that different actors (doctors and patients) adopt two different perspectives when investigating the chronic condition. Clinicians are interested in a chronological representation of patient data while patients and families are interested in making sense of specific situations, adopting a kairotic perspective (Kairos: the right moment) that emphasises the instant in which something significant for someone happens.

The analysis of the knowledge artefacts-in-use has a twofold outcome. On one hand, it illustrates the mutual shaping of knowing, artefacts and practices. On the other hand, it shows how knowledge artefact can become pivotal resources in a fragmented system of knowledge.

As calls have been made to characterize and theorise performance measurement systems (PMS) and as these systems are highly contextualised because of their mission-critical nature, the purpose of this paper is to generate empirically-valid and useful findings with regard to their characterisation as information technology artefacts through an approach founded upon the user’s perspective.

Using both qualitative and quantitative data collection approaches, the authors conducted a field study through extensive interviews in situ with the owner-managers of 16 small- and medium-sized enterprises (SMEs).

The PMS are characterised, from their users’ point of view, in terms of their functional attributes as information systems dedicated to the management of organisational performance, that is, as being either operational, functional, managerial or organisational systems.

Having modelled the PMS artefact in terms of its artefactual dimensions and features, the authors have empirically validated a characterisation approach that allows researchers to circumscribe this artefact within its specific usage context and to identify its salient attributes as study variables.

The research findings provide an empirical basis for the design and evaluation of PMS that is coherent with the specific context of their use in SMEs.

This study validates a novel and demonstrably useful artefactual perspective to characterize and theorise PMS as objects of empirical research.

Earlier studies have identified artefacts, but have only to a lesser degree looked at their effects. The purpose of this paper is to investigate how artefacts contribute to organisation.

A trauma team at a university hospital has been observed and its members interviewed.

The trauma team showed itself to be rich on artefacts since it had strong internal driving forces, high legitimacy, and tried to live up to high expectations from the outside. Its members were motivated to be in the forefront of trauma care. Through renewal, the team succeeded in maintaining demarcation. It also succeeded in systemising internal work tasks and made for itself a position in relation to the outside. The team's capacity, however, came to be limited by internal conflicts and battles for prestige.

The study shows that informal logic has a strong influence on teams. Teamwork contributed to the development of organisational structure and motivation for the personnel.

Earlier studies advocate the important role of artefacts in order to communicate, collaborate, negotiate or coordinate activities. The conclusion is that artefacts also have an organising and developing effect on teams in a fragmented and differentiated healthcare.

The built environment is well known for carbon emission and its impact especially as it pertains to existing buildings. This has culminated in an increasing need for a retrofit of such buildings. This study details the development of an artefact for improving the delivery of energy retrofit projects therein to curb these impacts.

The study utilized a mixed method research design for data collection. In achieving this, data was collected in three different phases; (1) a pilot study; (2) a juxtaposition of desktop case studies, live case studies, focus group discussion forum and an expert survey; and (3) a questionnaire survey for the validation of the emergent artefact. Accordingly, the quantitative data was analysed using descriptive statistics, whereas qualitative content analysis was deployed for qualitative data.

The findings enabled an identification of the elements of a building energy retrofit project (BERP) such as project initiation, building assessment, detailed energy survey, technical analysis and implementation plans of energy measures, monitoring and verification. Also, it provided the challenges and enablers associated with successful BERP. This information was subsequently utilized in the development and validation of an artefact for delivering successful BERP. Summarily, a set of guidelines comprising of seven stages for managing successful BERPs were elucidated.

The validated artefact provides an adaptive and innovative route for achieving sustainability in retrofit trade.

The study conceptualizes an artefact for improving the delivery of BERPs.

The knowledge of artefact design in design science research can have an important application in the improvement of decision support systems (DSS) development research. Recent DSS literature has identified a significant need to develop user-centric DSS method for greater relevance with respect to context of use. The purpose of this paper is to develop a collective DSS design artefact as method in a practical industry context.

Under the influence of goal-directed interaction design principles the study outlines the innovative DSS artefact based on design science methodology to deliver a cutting-edge decision support solution, which provides user-centric provisions through the use of design environment and ontology techniques.

The DSS artefact as collective information technology applications through the application of design science knowledge can effectively be designed to meet decision makers’ contextual needs in an agricultural industry context.

The study has limitations in that it was developed in a case study context and remains to be fully tested in a real business context. It is also assumed that the domain decisions can be parameterised and represented using a constraint programming language.

The paper concludes that the DSS artefact design and this development successfully overcomes some of the limitations of traditional DSS such as low-user uptake, system obsolescence, low returns on investment and a requirement for continual re-engineering effort.

The design artefact has the potential of increasing user uptake in an industry that has had relevancy problems with past DSS implementation and has experienced associated poor uptake.

The design science paradigm provides structural guidance throughout the defined process, helping ensure fidelity both to best industry knowledge and to changing user contexts.