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This paper contributes to the debate on the relationship between IT‐artefacts and organisational structuration by describing the dynamics surrounding the collaborative development of an innovative electronic metering system. The aim of the paper is to address a clear gap in the current literature on collaborative IT‐artefacts design, as cooperation at early design stages has barely been analysed. This work tries to understand whether and to what extent the design of an IT‐artefact is driven by the interests of a number of heterogeneous actors and how these are able to affect the artefact's evolution.

The research relies on a case study analysis, which focuses on a consortium of heterogeneous actors (firms, the public sector, research institutes) working within the green energy industry. The research focuses on a workgroup attempting to develop an innovative IT‐artefact: an electronic metering system.

The main results emerging from the field study are: the relevance of each actor's interests as a prevalent rationale for explaining the technical features of the IT‐artefact; the role of negotiation and consensus in determining the final shape of the IT‐artefact in terms of its features; and the bundling/unbundling of IT‐artefact features as a result of changes in the alignment of actors.

The research presents two clear limitations. First, the activities of the workgroup are still ongoing thus limiting some of the insights one may draw from the case study. Second, the analysis is carried out on a single case study. Further analysis should be done to increase consistency and validity of the findings.

Findings indicate that in an open and collaborative environment, the conceptualisation and evolution of an IT‐artefact are influenced more by the political agendas of the various actors rather than by pure technical problems and concerns. The practical implications thus are that every attempt to manage such a collaborative effort must seriously take into consideration these aspects.

Starting from the recognition that little research has been conducted on the factors influencing cooperative IT‐artefact design, this paper sheds new light on how these factors influence such cooperative activity. The authors believe that this kind of work helps lay some foundations for general models attempting to explain cooperative innovation processes such as the open innovation model.

The paper reflects on the role of knowledge artefacts in the patient-provider relationship across the organisational boundaries of the clinical setting. Drawing on the analysis of the diabetes logbook, the purpose of this paper is to illustrate the role of knowledge artefacts in a fragmented system of knowledge through the study of two distinct practices: “logbook compiling” and “consultation in the surgery”.

The theoretical framework of analysis is rooted in the tradition of practice-based studies which envisions knowledge as the emerging, precarious and socially constructed product of being involved in a practice. The paper follows a designed qualitative research, conducting semi-structured interviews, participant observation and artefact analysis.

The knowledge artefacts support different and partially irreducible forms of knowledge. Knowing-in-practice is accomplished by means of different activities which contribute to the reshaping of the knowledge artefact itself. The analysis of the “knowledge artefact-in-use” reveals that different actors (doctors and patients) adopt two different perspectives when investigating the chronic condition. Clinicians are interested in a chronological representation of patient data while patients and families are interested in making sense of specific situations, adopting a kairotic perspective (Kairos: the right moment) that emphasises the instant in which something significant for someone happens.

The analysis of the knowledge artefacts-in-use has a twofold outcome. On one hand, it illustrates the mutual shaping of knowing, artefacts and practices. On the other hand, it shows how knowledge artefact can become pivotal resources in a fragmented system of knowledge.

Earlier studies have identified artefacts, but have only to a lesser degree looked at their effects. The purpose of this paper is to investigate how artefacts contribute to organisation.

A trauma team at a university hospital has been observed and its members interviewed.

The trauma team showed itself to be rich on artefacts since it had strong internal driving forces, high legitimacy, and tried to live up to high expectations from the outside. Its members were motivated to be in the forefront of trauma care. Through renewal, the team succeeded in maintaining demarcation. It also succeeded in systemising internal work tasks and made for itself a position in relation to the outside. The team's capacity, however, came to be limited by internal conflicts and battles for prestige.

The study shows that informal logic has a strong influence on teams. Teamwork contributed to the development of organisational structure and motivation for the personnel.

Earlier studies advocate the important role of artefacts in order to communicate, collaborate, negotiate or coordinate activities. The conclusion is that artefacts also have an organising and developing effect on teams in a fragmented and differentiated healthcare.

The purpose of this paper is to investigate the work practices of network security professionals and to propose a new and robust work practices model of these professionals.

The proposed work practices model is composed by combining the findings of ten notable empirical studies performed so far this century. The proposed model was then validated by an online survey of 125 network security professionals with a wide demographic spread.

The empirical data collected from the survey of network security professionals strongly validate the proposed work practices model. The results also highlight interesting trends for different groups of network security professionals, with respect to performing different security-related activities.

Further studies could investigate more closely the links and dependencies between the different activities of the proposed work practices model and tools used by network security professionals to perform these activities.

A robust work practices model of network security professionals could hugely assist tool developers in designing usable tools for network security management.

This paper proposes a new work practices model of network security professionals, which is built by consolidating existing empirical evidence and validated by conducting a survey of network security professionals. The findings enhance the understanding of tool developers about the day-to-day activities of network security professionals, consequently assisting developers in designing better tools for network security management.

The purpose of this paper is to assess the role of artifacts in the knowledge management field in the past 18 years (1997-2015) and to identify directions for future research.

The authors conducted a systematic literature review of 101 articles published in seven journals retrieved from EBSCO and Google Scholar online research databases. The framework for analysis included 13 codes, i.e. author(s), title, year of publication, typology, theoretical lens, categorizations, methods for empirical work, relevancy, level of analysis, keywords, findings, research themes and future research directions. Codes were analyzed using qualitative and quantitative methods.

The findings lacked cumulativeness and consistency in the current knowledge management debate. Empirical works outnumbered conceptual contributions by two to one, and the majority of papers focused at the organizational level of analysis. Knowledge management systems, knowledge sharing and digital archives were the major research themes connected to artifacts, together with other closely aligned concepts such as learning and online learning, knowledge transfer and knowledge creation.

This study has temporal and contextual limitations related to covered time span (18 years) and journals’ subscription restrictions.

This paper is a first attempt to systematically review the role of artifacts in knowledge management research and therefore it represents a primary reference in the knowledge management field. It provides directions to future theoretical and empirical studies and suggestions to managerial practices.

The purpose of this paper is to describe the insights and a proposal into the structure of standards of business conduct and its intended applications.

The case study is based upon an inductive content analysis of corporate ethics artefacts.

It is concluded that the standards of business conduct may be highly prescriptive in world wide corporations, but that there should be an explicit commitment to a flexible and dynamic approach to the application of standards of business conduct.

An examination of the actual behaviour of a corporation's operations was beyond the scope of the present research, but such a study has potential for future research. This would open up the wider question of how corporations can minimise the gap between corporate intentions and actual outcomes in business operations across national and cultural boundaries.

These diverse national and cultural contexts that world wide corporations encounter must be taken into consideration in the content of their standards of business conduct.

The authors emphasise the concern of recognising that the contexts surrounding standards of business conduct are dynamic. Corporate codes of ethics should be regarded as dynamic artefacts. A framework of application is proposed.

Higher education is positively imbued with social meaning. Every academic ritual, scientific routine or scholarly practice carries meanings that go far beyond the situational motives of the actors themselves. Social science hermeneutics, one of the best-known institutionalised paradigms in German-speaking qualitative research, offers a sound methodological basis and various methodical variants in order to approach such latent meaning levels. With its focus on reconstructing the underlying logics, values and norm systems of interaction processes and social structures, social science hermeneutics tackles questions that are highly relevant for understanding contemporary developments in higher education strategy and policy. This chapter introduces readers to key concepts in social science hermeneutics and their potential for higher education research. Based on an overview of the main methodological characteristics, the authors then give an in-depth example of an interpretative process by providing a step-by-step reconstruction of different levels of meaning.

The purpose of this paper is to provide a rationale and step‐by‐step description of how to use rhetorical criticism as a method for accounting for organizational isomorphism in organizational fields.

The idea that rhetoric is an important form of organizational discourse has gained interest among organizational scholars in recent years. Institutional theorists, especially, have been willing to embrace the “rhetorical turn” in organization studies. These scholars recognize that rhetoric plays an important role in creating, maintaining, and disrupting organizational and institutional orders. This paper adds to this research agenda by suggesting that organizational isomorphism can be partly understood as a rhetorical phenomenon. A method of rhetorical criticism – a qualitative approach for analyzing the rhetorical dimensions of texts and practice – and its efficacy for institutional research is explicated. Using a popular television program about crime scene investigations (which has arguably produced a “CSI effect” that influences the criminal justice system as an organizational field) as a sustained example, steps are provided for conducting rhetorical criticism of popular culture texts in order to account for isomorphic trends in an organizational field.

Rhetorical analysis of cultural and organizational artifacts, including institutional work, can expose myths and ceremonies that guide practices effectively and problematically.

The potential value of the paper is in its function as a guide for (neo)institutional and organization scholars looking for innovative approaches to studying organizations from a cultural perspective.

We should understand stories told in organizational settings in relation to the time, space and process of their telling. This, however, is problematic since many researchers, as a matter of habit, take organizational stories out of their context and process because they tend to collect their stories through interviews. The paper aims to discuss these issues.

In order to accept organizational stories taken out of context and process, the author looks toward archeology and its method of interpretation of artifacts as a metaphor to guide future storytelling analysis. The author argues that storytelling researchers need the analogy of archeological interpretation of artifacts to be more convincing in their quest to discover meaning.

If one sees stories as artifacts from past utterances that are lost to the moment in which they were uttered, which the metaphor of archeology allows one to do, then the goal is to reason out a coherent narrative out of the stories collected by describing their formal attributes, their spatial attributes and their chronological inference. After which, one might fit the collected stories within the broader cultural contexts of the organization under study.

The author offers the idea of “archeological story analysis” as a three-step method of story analysis, which allows organizational storytelling researchers to more convincingly analyze stories collected out of their context and process. The first two steps are in the interpretation of the formal attributes and spatial attributes of the stories, while the third step (chronological inference) is an attempt to analyze storytelling intent and impact on the life of the organization.